Total 15 construction safety health officer job vacancies in Customer Service category in D27 Yishun, Sembawang

Job Responsibilities

• Answer incoming calls and respond to email promptly.
• Collect payment and issue receipts.
• Collect donation (Gifts & Cash).
• Prepare client case file (New Admission).
• Transfer client documents from case file to discharge file (Discharge).
• Data Entry into required portals for admission and discharge of clients.
• To received stationeries form from relevant stakeholders with their HOD approval to send for overall approval.
• Liaise with Procurement to source for quotation.
• Liaise with vendors for client's related services.
• Ensure accuracy of invoices.
• Ensure the client attendance are marked accurately and regularly.
• Assist to apply leave and medical claims for staffs in E-Portal.
• Plan for transport route after consulting the drivers (if necessary) and print out weekly transport list for drivers.
• Plan for driver replacement (if necessary).
• Generate client attendance & escort service report monthly.
• Ensure all the cleaning documents and checklist are filled up.
• Provide assistance to SLC & MSS team for better efficiency.

Requirement

• Minimum 'O' Levels
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Good communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to work independently and also a team player

Traits needed for this role:

1. Stress Tolerance and able to Multi-Task:Working at the front desk can be stressful, especially when dealing with admin tasks and juggling incoming requests from phone inquiries or over the counter inquiries. The ability to remain composed and not become flustered is important as well as ensuring all tasks and inquiries are handled promptly and accurately
   
2. Attention to Detail:Accuracy is vital, particularly when dealing with scheduling for the drivers, handling sensitive matters for the clients such as ordering of their meals. Small errors can lead to significant issues, so a keen eye for detail is essential.
   
3. Technical Proficiency:Familiarity with office software (like Microsoft Office Suite and email systems) is essential.
   
4. Teamwork and Collaboration:

• Working well with others is essential since the front desk often interacts with various departments. Being a reliable team player and effectively communicating across departments ensures smooth coordination.

Please note that details regarding the salary will be shared with candidates who are shortlisted for the role.

DESCRIPTION OF JOB TASK AND RESPONSIBILITIES

Work Reception Clerk

• Provide day-to-day customer service for existing customers

• In-charge of all administrative duties given by managers e.g;

Filing, data entries, email, answering phone calls & attending to queries/complains

• Dispatching, coordinate with Maintenance & Pest Team on required maintenance assistance &

• schedules

• Assisting Maintenance, Pest & Grounds Team in scheduling appointments with residents

• Generate daily outstanding service call & weekly requirement meeting reports

• PR skills with meeting every customer’s needs, queries & good follow-up skills with initiatives. Maintaining filing system

MAJOR DUTIES AND RESPONSIBILITIES

• Be certified and trained in skills as an ACP Facilitator and ACP Trainer.
• Facilitate ACP discussions with patients/individuals, families and NHS.
• Document these discussions and the wishes of the patient/individual in the appropriate forms (these may be hard copies or electronic forms).
• Update and liaise with primary care physicians on patient’s advance care plan.
• Coordinate between patients/individuals, relatives, and healthcare team for ACP facilitation and to follow-up with the necessary appointments for them.
• Mentor, train and guide junior ACP Facilitators in ACP case management, documentation and communication skills.
• Develop and improve ACP training curriculum and programmes e.g. Advocacy, General ACP and Preferred Plan of Care (PPC) Facilitation courses.
• Be involved in grief bereavement work and provide psychosocial support to patients and where appropriate, follow up with referrals to spiritual and/or psychiatric support.
• Develop and be involved in the spiritual care work and support for ACP patients and their family members.

GENERAL

• Support or conduct ACP awareness talks, road shows and training.
• Work in collaboration with key stakeholders in the evaluation and quality improvement processes for the ACP program.
• Participate in conducting audits, research and surveys related to ACP. Where necessary, staff will be nominated as co-investigators of research projects and are expected to be involved in data collection, abstract and paper writing etc.

JOB REQUIREMENTS

• A Basic Diploma with 5 to 6 years of working experience
• Strong communication skills, motivated, resourceful and a good team player
• Experience in ACP facilitations for 2 to 3 years in any setting

PROFESSIONAL LICENCE

• Nursing or allied health (social work etc.) background preferred.

ABNORMAL PHYSICAL WORKING CONDITION

• Staff may be required to travel to patients’ homes, other step-down care units or other locations as needed to conduct ACP discussions.
• Staff may be exposed to patients and their family members of various psychological and emotional states and who possess varying personality traits.

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

The Patient Service Associate is responsible for providing assistance to patients which includes (but not limited to) reception duties, registration, admissions, payment collections and other administrative duties in the Emergency Department. To ensure Patient's information are up-to-date and accurate. To be in compliance with personal data protection act (PDPA).

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Liaising with Nurses and Doctors of patients' long wait time to consultation.
• Maintain Yishun Health Standards of Service Delivery at all times.
• To conduct On-the-Job Training (OJT) for new staff in the A&E.
• Ensure Service Readiness at all times.
• To assist the Supervisor in the planning of departmental roster when staff report absents from work.
• Assist the Manager/Supervisor or Nursing Officer in continuous work improvements, data collection and other related tasks when necessary.

Counter

• Receive patients and visitors who present themselves at the counter.
• Answer telephone calls and attend to enquiries courteously and promptly at all times.
• Demonstrate good interpersonal skills with to members of the public and staff.
• Maintain Yishun Health Standards of Service Delivery at all times.
• Maintain confidentiality of patient's information.

Registration

• Perform registration for all patients at A&E.
• Inform patients of the estimated waiting time for consultation.
• Collect payment in advance for A&E service and after end of A&E attendance for non-standard services rendered.
• Be accountable for payments collected.

Admission

• Prepare necessary forms for admission.
• Perform admission paperwork and provide financial counseling to patients and family members.
• Financial counseling for decant of patients to other hospitals.
• Advise and direct patients who require financial assistance to the appropriate department/s.
• Collect payment for services rendered and be accountable for payment collected.
• Collect General Consent for admission and proper documentation for any follow-up action required.
• Monitor Financial Counselling turnaround time and assign cases to PSA team members on same shift

Appointment

• To obtain SOC appointment for urgent cases and advice patient of appointment time via SMS or call.
• Inform SOC of OPAT case from EDIEDTU.

Death Registration

• Perform death registration for deceased patients.
• Reporting to ICA for any trouble shooting on the ground.

Other Administrative Work

• To undertake safekeeping of patient's property
• Responsible and responsive to patient's feedback/complaints before referring to the Supervisor / Executive / Manager.
• Updating data on chat group for management of bed wait and financial counselling TAT and or other ad hoc data required by management.
• Any ad-hoc duties assigned by Supervisor / Executive / Manager.
• Trainer for new junior staff for on the job training

(B) GENERAL

• Arrange and replenish brochures, magazines and newspaper daily.
• To maintain the cleanliness and tidiness of all counters and patient waiting area.
• Ensure the following equipment are in good working order:

1. Fax machine
2. Laser Printers
3. Photocopier
4. Computers and bar code readers
5. Labels printing machine

• Encourage patients to complete Feedback forms.
• Perform all filing work required
• Assist in Data collection for statistics purposes.
• Call Facility/ Maintenance DepartmenV ITD for repair works.
• To participate in Process Improvement Projects and streamline work processes that enhance productivity.
• Participate in corporate events whenever necessary.
• Undertake other duties directed by the Manager/Nurse Manager/Supervisors.

JOB REQUIREMENTS (EDUCATION, TRAINING AND EXPERIENCE)

• Minimum N level, ITE Nitec, ITE Higher Nitec, Diploma
• Good communication and interpersonal skills
• Minimum one year experience as Team Leader
• Minimum two years working experience will be advantageous
• For required Diploma holder, one year experience with good performance
• Basic PC knowledge is
• Willing to work 3 rotating shifts (morning, afternoon and night shifts), on weekends and public holidays

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

The Executive will be responsible in assisting the Advance Care Planning (ACP) clinical and operations leads in the daily running and maintenance of the ACP programmes in the institution, and ensure continuous improvement to work processes.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Coordinate and support ACP awareness talks, roadshows and ACP trainings in the institution.

2. Monitor key performance indicators and ensure optimum utilization of resources.

3. Work closely with ACP Facilitators on issues relating to ACP workflows and services.

4. Work with partners in the intermediate and long term care sectors as well as other service providers.

5. Work with ACP National Office on the quarterly budget, KPI reports and audits.

6. Plan and execute events and projects for continued outreach efforts.

7. Participate in ACP-related research in the institution.

8. Provide secretariat support to the ACP Committee in the institution.

9. Supervise and work with the ACP Administrative Assistant (AA) on:

a. Preparation and maintenance of ACP documents in the institution, and ensure information and documentation are updated for facilitators in the inpatient and outpatient settings

b. ACP-related enquiries via both e-mail and phone calls

c. Maintenance and updates of the ACP patients’ database

d. Maintenance and up-to-date database of trained ACP facilitators and ACP trainers

e. Coordination with patients for ACP facilitation within the institution

(B) GENERAL

1. Align the department's goals with the business goals of the hospital.

2. Plan and execute assigned projects

3. Work in collaboration with key stakeholders in the evaluation and quality improvement processes on the ACP programme and projects.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

· Basic Degree

· Minimum of 2 years in healthcare or social service related areas preferred

· Possess positive attitude, initiative and keenness to learn.

· Possess strong analytical, good interpersonal and communication skills

· No experience in ACP required as training will be provided

· Knowledge of computer software, MS Office

· Knowledge of statistics

**Job Posting: Customer Service Officer at AN Digital Lock**

**Company:** AN Digital Lock

**Location:** 2 Gambas Crescent Singapore 747044

AN Digital Lock is a leading provider of digital door lock solutions, dedicated to ensuring the security and convenience of our customers' homes and businesses. We are currently seeking a Customer Service Officer to join our dynamic team.

**Responsibilities:**
- Provide excellent customer service by addressing inquiries and issues related to digital door locks.
- Assist customers with product information, troubleshooting, and technical support.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions in Microsoft Excel.
- Collaborate with other departments to ensure customer satisfaction.

**Requirements:**
- Patient and attentive to details to effectively address customer needs.
- Strong communication skills to interact with customers in a professional and helpful manner.
- Proficient in Microsoft Excel for data entry and record-keeping.
- Knowledge of digital door locks or similar products is a plus.
- Prior customer service experience is preferred.

**Working Hours:**
- 5 days a week with OFF days on Tuesday and Wednesday.
- Required to work on weekends and public holidays.

If you are a customer-oriented individual with excellent communication skills and a passion for technology, we invite you to join our team at AN Digital Lock.

AN Digital Lock is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to welcoming a dedicated Customer Service Officer to our team.

Job Requirements:

• Diploma in relevant discipline.
• Minimum 1- 2 years of relevant experience.
• Resourceful individual and a good team player.
• Positive and willing to learn, able to work independently with minimum supervision.
• Effectively bilingual in English and Mandarin.
• Able to start work immediately or within short notice.

Job Specifications:

• Support Marketing and Sales teams in all marketing and customer support activities.
• In charge of order processing from order entry until shipment.
• Liaise with internal and external stakeholders to ensure on time delivery.
• Prepare and check all shipping documents to ensure that they are complete and comply with import and export regulations.
• Attend to queries relating to shipping documents.
• Assist in developing, maintaining, enhancing existing customer relationship and handle customers' complaints.

Job Requirements:

• Diploma in relevant discipline.
• Minimum 1- 2 years of relevant experience.
• Resourceful individual and a good team player.
• Positive and willing to learn, able to work independently with minimum supervision.
• Effectively bilingual in English and Mandarin.
• Able to start work immediately or within short notice.

Job Specifications:

• Support Marketing and Sales teams in all marketing and customer support activities.
• In charge of order processing from order entry until shipment.
• Liaise with internal and external stakeholders to ensure on time delivery.
• Prepare and check all shipping documents to ensure that they are complete and comply with import and export regulations.
• Attend to queries relating to shipping documents.
• Assist in developing, maintaining, enhancing existing customer relationship and handle customers' complaints.

JOB RESPONSIBILITIES 工作职责:

Customer Service Officer connect with customers/clients via phone, message and create an experience where customers know they have been heard and understood and feel valued and important.

客服专员通过电话和短信与客户联系，创造一种让客户知道他们被倾听和理解，并感到被重视和重要的体验。

• Handle daily phone call;

处理日常电话

• Answer calls professionally to provide information about products and services,, or obtain details of complaints.

专业接听电话，提供有关产品和服务的信息，或获取投诉细节。

• Able to dealing with customer’s feedback;

能够处理顾客反馈

• To answer customers’ enquire and complain promptly;

及时回答客户的询问与投诉

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.

记录客户的交流和交易，详细记录客户的询问、投诉和意见，以及所采取的行动。

• Daily office admin work;

日常办公室行政工作

• To be a good listener and able to interacting with a diverse group of customers and colleagues;

善于倾听，能够与不同的客户和同事互动;

• Quick response to customer’s issues by actively find a solution and making a right decision;

快速响应客户的问题，积极寻找解决方案并做出正确的决定。

• Preparation of sale and sale-related reports on a timely basis.

及时准备销售及销售相关报告。

• Any ad-hoc work as prescribed by the superior.

上级规定的其他临时工作。

• Reporting to Customer Service Manager;

向客服经理报告。

JOB REQUIREMENTS 工作要求:

• Possesses at least GCE ‘O’ levels or the equivalent.

至少拥有GCE ' O '水平或同等学历。

• Min 1 year of working experience in related field

1年以上相关工作经验

• Proficiency in written and spoken English and Mandarin (another mother tongue is welcome).

熟练的英语和普通话(另一种母语也欢迎)。

• A good team player possesses the ability to work with minimal supervision.

良好的团队合作精神，能够在很少的监督下工作。

• Multiple tasker, meticulous, with an eye for detail.

多任务执行者，细致，注重细节。

• Familiar with CRM systems and practices as an added advantage

熟悉客户关系管理系统和实践是一个优势。

• Able to commit 6-day work week at current stage

能够接受现阶段每周工作6天。

We are looking for mature mid-career individuals (aged 40 and above) exploring mid-career skills conversion and switching to new jobs to gain meaningful industry-relevant skills and experience.

You will be responsible for:

1. Following up with our existing customers on their training needs and sending brochures and proposals for them to review for their training plan
2. Provide excellent customer service by addressing customers' and prospects' inquiries and feedback and submitting proposals
3. Designing EDM for each workshop to send information to clients in the region
4. Maintain up-to-date files and records of clients' contact details
5. Handle daily general administration tasks and coordinate hotel and flight for the workshops in the region.

Qualification & Requirement

- mature mid-career individuals (aged 40 and above) Singaporean and PR

- minimum Secondary 2 qualification

- Familiar with Microsoft Office

- Pleasant personality with good interpersonal and communication skills.

Interested applicants are invited to send their resumes with recent photos to [email protected]

All applicants will be notified of the outcome of their application.

We are looking for mature mid-career individuals (aged 40 and above) who are exploring mid-career skills conversion and switch to new jobs to gain meaningful industry-relevant skills and experience.

You will be responsible for:

1. Following up with our existing customers on their training needs and send brochure and proposal for them to consider
2. Provide excellent customer service by addressing customers and prospects inquiries and feedback
3. Designing EDM for each workshop to send information to clients in the region
4. Assist in designing and producing in-house promotional materials.
5. Maintain up-to-date files and records.
6. Handle daily general administration tasks and support service operations.

Qualification & Requirement

- mature mid-career individuals (aged 40 and above) Singaporean and Pr

- minimum O level qualification

- Familiar with Microsoft Office

- Pleasant personality with good interpersonal and communication skills.

Interested applicants are invited to send their resumes with recent photos to [email protected].

All applicants will be notified of the outcome of their application.