Total 10,110 customer experience manager job vacancies in Customer Service category in Singapore

As a licensed moneylender, our main business product is money itself. We mainly deal with personal and business loans from clients, and coming up with a suitable repayment plan for every customer. You will be joining as a CSO who will be responsible for mainly:

Responsibilities:

1. Building relations with customer (interviewing them, post-sales service)

2. Liaising with RMs and come up with a suitable repayment plan

3. Screening of applicants (credit and financial evaluations)

4. Other adhoc tasks (briefings, meetings, etc)

Remuneration Package:

Salary: Basic + Commission ($3,000 - $4,000/month)

Leave: Up to 60 days (encashment option avail)

Benefits: Medical and Dental provided

Requirements:

- Candidate must possess at least a GCE “O” level certificate.

- No experience required, training provided.

- English and Chinese proficiency (verbal and written).

Locations:

Tanjong Pagar MRT, Lavender MRT, Nicoll Highway MRT

Job Description:

• Plan and manage inspection program
• Oversee the management of Term Contractors i.e. Conservancy contractors, Security guards and Car Park Operators
• Preparation of ad-hoc reports required by the Agency
• Oversee the Process of Addition & Alteration works applications
• Maintain contactable after office hours
• Oversee and manage all the maintenance and ensure rectification of defects
• Oversee the management and ensure turfing & horticultural works and Pest Control inspection
• Issue works orders when necessary
• Attend to complaints by tenants and liaise with term contractors for repair works
• Oversee the management to Conduct regular inspections of the Property to ensure compliance with the terms of the tenancy/license and to enforce against breaches.
• Oversee the management of daily inspections of the Property to ensure that there are no illegal activities, including but not limited to illegal hawking, illegal occupation of premises, and gambling.
• Oversee the management of inspections to ensure no illegal occupation or misuse of vacant units.
• Oversee the management Conduct regular inspections of the Property on the cleanliness and ensure upkeep of general housekeeping of the site.
• Prepare specifications for quotations.
• Update promptly and ensure proper closure of cases on CMMS
• Monitor Key Performance Indicator
• Ensure compliance to all Service Level Agreement
• Oversee on the tenancy management for the property
• Any other duties assign by the Agency

Job Requirements:

• Estate/Facilities Management or other relevant fields from a recognized tertiary establishment with minimum 8 years relevant working experience in providing facilities management services.
• Good knowledge in Building Maintenance, Property Management and Mechanical/Electrical system.

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Address: Tuas West (P/U from Jurong East MRT & Choa Chu Kang MRT at 7am)

Working hours: 8:00am to 5:15pm (Mondays to Fridays)

Job Responsibilities

• Acquiring and developing product, Company and industry knowledge by self-tuition, and attending training courses that are identified.
• Assisting in developing sales opportunities and maintaining a high Company profile.
• Processing and managing sales orders.
• Generate sales order schedules from templates when required by customer.
• Maintaining regular and frequent contact with customers by Outside Sales.
• Promoting and providing continuous and effective after-sales support.
• Liaising with other departments with regard to pertinent day to day operations and orders in hand.
• This will include progress reporting, monitoring of shipping / logistics, preparation and expediting of sales orders, shipping instructions, and invoicing.
• Generating request documentation for procedures and service manuals, and liaising with service department and customers to ensure correct and timely availability of manuals / procedures.
• Sourcing drawings, technical information, and data as required.
• Liaising with Aftermarket on customer requirements for customer property or rental tools.
• Participating in production meetings sales order review meetings.

Job Requirements

• Diploma in Business or Technical discipline
• Intermediate knowledge in reading and interpretation of drawings (technical and mechanical)
• Intermediate knowledge of offshore operation.
• General understanding of Core products including Subsea Wellhead Systems, Conductor and Casing Connectors Joints, Mudline Equipment and Rental Tooling.
• 3-5 years experience in the Manufacturing sector

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599

Role: Customer Admin Officer

Duration: 12 months contract - renewable based on demand

Location: Pasir Panjang, Singapore

· Update of Payment Status of credit card, PayNow payments into the system.

· Study financial details in supporting documents

· Verify financial details against supporting documents

· Amend incorrect financial details and update passed status

· Verify financial grading and process GSR details for approval

· Educate applicants on achieving the desired grading

· Advise applicant on submission of GSR online

· Report and liaise with GeBIZ Service Centre on system encountered problem for prompt resolution.

· Contact, email and follow up with applicant on submission of supporting document and payment

· Track all GSR applications, timely till closure as per SLA

· Collate daily, weekly and monthly statistics for reporting to Ministry of Finance.

Job scope:

- Handle inquiries through various channels, addressing customer needs promptly.

- Maintain good relationships with the customers

- Entering customers’ profile into the computer

- Work closely with operations team and handling documentation

- Provide excellent customer service, address issues promptly, and assist in process improvement tasks.

- Any other duties assigned by Membership Manager

Requirement :

- Customer service experience

- Basic computer and Microsoft Office knowledge

- Entry level are welcome to apply

*Position and salary offered will commensurate with experience, skills and interview outcome.

Interested candidates, please send/email your detailed resume, stating qualifications, experience, current and expected salaries, together with a recent photograph via email to [email protected]

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Our Client is a Fortune 500 MNC. For their Energy Business Unit, they are looking for a Customer Service Coordinator.

Customer Service Coordinator

Duties and Responsibilities

Interacting with customers, providing information in answer to inquiries about:

• Services and completion, assistance for 24/7 service and tools rentals/calibration.
• Taking service inquiry calls from customers or clients and dispatching the suitable customer service engineer/associate to address site services.
• Receiving and processing orders, providing information concerning changes, pricing in service, preparing the pre-invoices upon completions of services based on the quotations and actual time sheets, preparing the shipping documents required for the dispatch of materials to the customer.
• Follow-up complaints concerning services or billing rendered.
• Coordinating customers’ service requirements with other appropriate departments, sub-contractors for the resource management as necessary to ensure effective customer service.
• Follow-up of the invoice’s status with commercial group and with customers.
• Follow-up of the payments schedules to the subcontractors pertaining to the site services and clearing the payment in time.
• · Update the HSSE and OSHA’S requirements and check the risk analysis (RA) records are completed before the start of the site commissioning.
• Record the monthly man hours/OT hours & claims.

Job Requirement

• 2-5 years’ experience in customer service, administration, coordination, planning and scheduling of projects.
• Good with Business Communication Skills (oral and written)
• Possess good Organizing and Scheduling Skills
• Experienced in Microsoft programs (Word, Excel, PowerPoint)
• Good interpersonal skills

Other Information

Working Hours : 5-Day Week

Working Location : Near Potong Pasir MRT

Bus Service : 8, 61, 64, 65, 66, 90, 125, 151, 154

Please whatsapp 91396248 for a brief discussion / email CV to [email protected].

Thank You.

Angelina Lim (Reg R1101664 / Lic : 97C4989)

Company’s Profile

They are one of an established company in Singapore specialising in installation, repair and maintenance of electronics equipment relating to security systems.

Location: Toa Payoh

Working Hours: 5 Days Work Week, 8.30am - 6pm

Remuneration Package: Basic + AWS + VB

Responsibilities:

• Collaborate with the Sales Managers to develop sales strategies, set targets, and create action plans to achieve and exceed sales goals
• Provide support and guidance to the sales team, including training, coaching, and motivation to ensure they meet their targets
• Stay updated on industry trends, market developments, and competitor activities to identify opportunities and threats
• Prepare and deliver compelling sales presentations to potential clients, emphasizing the technical aspects of our products and services
• Collaborate with project teams to ensure the successful execution of security projects, including technical design, installation, and troubleshooting
• Assist in preparing technical proposals, contracts, and pricing negotiations
• Gather customer feedback and insights to continuously improve company's products and services

Requirements

• At least Diploma in Engineering Fields
• Experience in sales with strong technical knowledge of physical security systems and solutions
• Excellent leadership, interpersonal, and communication skills
• Proficient in Microsoft Office Suite
• Ability to work independently and as part of a team

Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-ian-fong/

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Customer Service Officer

Working Day : 5 days work week (4 weekday, 1 weekend)

Working Timing: Afternoon shift @1.30pm - 9pm / 12pm -8pm (Based on schedule )

Salary : $2500 - $3200

Working Location: United Square / Parkway Parade (Rotating Outlet)

Job Responsibilities:

• Attending to course enquiries

• Following up with customers and liaising with teachers on course bookings and scheduling; course coordination

• Updating students’ records and data base

• Processing enrolments, changes and terminations of students

• Tracking students’ monthly payments

• Issuance of payment reminders on outstanding payments

• Providing sales support

• Assisting in events organized by the Conservatory

• Any other duties as assigned by the management

Job Requirements:

• At least 1 year of relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

· Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.

· Accurate case logging into the Customer Relationship Management system.

· Follow-up on all outstanding/existing cases.

· Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.

· Reports to the Customer Service Supervisor/Team Leader.

· Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

Requirement:

· GCE 'O' level

· 1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred

· Active listener and possesses problem-solving skills

· Fast learner, good team player in a fast-paced environment

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

Our Key Investors

Softbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay Capital

You: In Our Next Chapter

We've come a long way but we're not there yet.

"Good is not good enough," you'll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.

Job requirements

• Provide excellent customer service through various channels, including Whatsapp, phone, email, and social media.
• Ensure customer satisfaction by addressing customer inquiries, resolving complaints with dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
• Educate customers on product features and benefits, collecting feedback from them.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage our customers.
• Support ongoing NPS (Net Promoter Score) measurement via survey management and data analysis.
• Analyse the trend of NPS to identify opportunities to improve customer experience.

Minimum Qualifications :

• 1-3 years of experience in a contact center setting, with minimum Diploma degree.
• Good knowledge of sales and customer service techniques.
• Structured problem-solving skills and ability to think on your feet.
• Customer-first mindset with excellent written and verbal communication skills.
• Ability to multi-task, organize and prioritize work independently.

Preferred Qualifications

• Mandarin speaking
• Experience working in a dynamic fast paced environment

We started with the aim to disrupt eyewear every step of the way and today, we stand as India’s Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan.

We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the ‘unexpected’.

• Perform order processing and coordination activities
• Customer communication
• Order coordination and execution incl. stock verification and coordination in SAP
• Order entry in SAP
• Shipping document coordination and dispatch
• Shipment follow-up and customer information
• Invoice creation
• Receivables follow-up
• Credit and debit note generation
• Liaising with third party logistics provider and plant for shipment coordination and monitoring of shipment schedule
• Complaint processing via SAP
• Interact on a regular basis with internal interfaces from Sales & CSR, Supply Chain, Logistics, A/R, Credit Management departments to ensure effective business operation

Interested applicants may email resume to [email protected]

Jane Lui Jie'en (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

• Working days: Mon-Fri (Office Hour)
• Location: Harbourfront
• Benefits: AWS + VB

The Job :

• Lead, manage and coach the Asia Pacific team of customer service personnel in Asia Pacific region.

• Develop customer service policy and procedures.

• Establish and monitor meaningful service metrics.

• Audit customer service procedures and trends and determine system improvements.

• Manage the Order to Cash process for various product lines.

• Drive business simplification to increase productivity and reduce cost.

• Manage manpower requirement and grow the team to support business growth.

• Work with various stakeholders on inbound and outbound logistics.

• Answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving solution.

• Attend to service-related customer feedback. Timely investigate root causes of non-conformance incidents and recommend preventive actions.

• Liaise with banks, foreign consulates, statutory boards, and external parties as necessary on trade financing and documentation issues.

• Undertakes ad-hoc projects.

Qualifications/Experience:

• A degree in business, industrial engineering or a related field.

• Minimum 10 years’ work experience in customer service, material management or business planning area, preferably in a chemical company.

• Minimum 5 years’ experience in managing or supervising people.

• Ability to communicate effectively, make sound decisions and lead by example.

• Possess in-depth knowledge of Order to Cash, Shipping and Trade Financing processes.

• Proficiency in Microsoft Office and SAP

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

QUALIFICATIONS

· Bachelor’s degree in business administration or similar field is preferred.

· Minimum of 6 years of proven experience in customer engagement, consulting, or related experience

· Knowledge of Domino’s store technology is preferred.

· Proven project management and customer service experience

· Strong organizational, interpersonal, problem solving and influencing skills.

· Proficiency in Microsoft Office and customer relationship management (CRM) software

· Must have the ability to work independently and with minimal supervision.

· Strong analytical skills required.

· Proven ability to build relationships and work effectively with others at all levels of an organization.

· Demonstrated ability to lead, motivate, hold accountable, develop, and direct.

SOFT SKILS REQUIREMENTS

1. Excellent Communication skills: The primary duty of a customer engagement manager is to interact with our international master franchise on a day-to-day basis. Considering this, communication skills are of primary importance. Using verbal and written communication skills, you are responsible for conveying messages to international master franchise and feedback to respective internal teams.
2. Problem-solving skills: One of the job responsibilities of the customer engagement manager is to solve the international master franchise’ problems. If the problem is out of your scope, then you should navigate it to the respective team’s subject matter expert.
3. Relationship-building skills: The core job responsibility of customer engagement Managers involves building relations with the international master franchise. You will do this by interacting with the international master franchise to understand their feedback and offering possible solutions. Through different activities, customer engagement managers win over the international master franchise’ confidence and make them feel more comfortable. This will also help them create a positive reputation for the brand
4. Analytical skills: As International master franchise, Engagement Managers you must listen to them and interpret their communication. Further, you are responsible for drawing insights from the customer data and making critical decisions. To fulfill this, an ideal candidate must have good analytical skills.
5. Leadership skills: As Customer engagement managers you will lead and collaborate with team of solution and technical consultants. Managing such teams and motivating them toward their goals is a huge task requiring leadership skills.
6. Attention to detail: An ideal candidate must pay attention to details. Observing things and paying attention to the details will help you to be more personal in your approach. By paying attention to international master franchises grievances, needs, and expectations, you can personalize and customize customer services and help Domino’s team to successfully rollout solutions to various markets.

· Ensuring that all phones are answered according to the CEO SUITE script and within three rings.

· Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.

· Taking messages for clients as they require: straight onto their phones, via voicemail or written and convey the

messages accordingly.

· Ensuring all records are updated when necessary and that new info is updated as soon as details of a new Virtual

Office or Office client are received. Ensuring all relevant forms are set up for new clients and for all clients on your

floor including programming of clients' account code.

· Keeping CEO SUITE brochures at the Reception and presenting them to prospects during sales tour. (To update

Daily Report with special instructions on a daily basis and ensure each evening, the CM & EA are issued with a copy)

· Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are

communicated to all team members.

· Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO Suite management

team ensuring that the client’s company name is given as reference and completing billing slips.

· Ensuring all cleaning or handyman issues are written into the appropriate books.

· Ensuring any complaints or compliments are written on the Complaint/Compliment forms each day and passed to

the MANAGER OR CM. Additionally ensuring the CM is immediately made aware of any problems and that these

are dealt with as soon as possible.

· Taking bookings for the meeting room, V/C and visiting, walk-in clients and ensuring that all entries are

accurately entered into the system at the end of the day including all additional services. - Notify the Office Asst.

of any catering requirements and together arrange all necessary catering. Ensure any additional equipment

requested is also put into the room.

· Ordering all stationery on behalf of clients and the centre, taking inventory and tidying stationery cupboard and

liaising with clients and the stationery supplier to ensure timely delivery. Ensuring time sheets are accurately

completed.

· Ensuring all clients receive an exceptional standard of service at all times.

· Undertaking fire warden and possible first aider duties.

· Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be

followed by other team members who may be covering your reception. Ensuring anyone covering your reception

receives a proper handover.

· Helping out in any other area of the business centre and covering on all other receptions as and when required.

· Closing of Boardroom, Courier, and Incoming/Outgoing Mail.

· Checking of ladies toilet accessories supplies like, hand cream, hairspray, shoe polish, eau de toilette and ensure

that arrangements are made to have them replenished regularly. In this case, Office Asst. may be deployed to

assist but under your close supervision please.

· Upselling of services / Sales Activities

TARGETS AND ACCOUNTABILITIES:

· Consistently attend to work and arrive on time.

· Work independently and shall always manifest grace under pressure.

· Takes full responsibility and accountability of the action done in the work place.

· Be mindful with meeting the monthly sales target.

· Follows policies, rules, regulations and procedure as set by the management.

· Supports CEO Suites’ values, objectives and goals.

· At all times observe proper channel of communication.

· Adherence to the CEO Suites’ quality standards

As a Service Consultant at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.

Responsibilities

• Find prospects and leads, and understand our service offerings;
• Provide quality customer service to customers, and perform service recovery when needed;
• Understand the needs, and explain how we can align with their needs;
• Facilitate the selection & interview of Migrant Domestic Workers;
• Administrative and training duties in connection with the placement of Migrant Domestic Workers;
• Ensure that all the necessary documents are processed with the Ministry of Manpower;
• Travel to customers' location to follow up on leads;
• Any other ad-hoc duties as may be assigned from time to time.

Requirements

• Certificate of Employment Intermediaries (CEI) is a distinct advantage;
• Applicants without CEI may also apply; Applicant without CEI must be comfortable with taking the course + exam
• Minimally O-Levels;
• At least 2 years' working experience in customer service field;
• Team player and able to work independently;
• Good time management skills;
• Great interpersonal and communication skills;
• Willing to work on Weekends / Public Holidays (off days based on duty roster).

Office Locations

• Jurong East (5 minutes walking distance from Jurong East MRT station)
• Tampines East (5 minutes walking distance from Tampines East MRT station)
• Toa Payoh (10 minutes walking distance from Braddell MRT station)
• Yishun (5 min walking distance from Yishun MRT station)

Remuneration

• Basic Salary $2,500 - $3,500 (subject to experience and CEI) + Commission

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Location : In between Lavender & Bendemeer MRT

Working days: 5.5 days ; 10 working hours

Industry : Restaurant F&B ( Indisde a hotel)

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996