Total 19,531 customer service manager job vacancies in Customer Service category in Singapore

Requirements:

· Diploma in Business studies or equivalent

· Minimum 2 years customer service experience in order processing and export shipping

· Knowledge of L/C processing will be an added advantage

· Customer oriented with good communication & interpersonal skills

Responsibilities:

· Attend to all phone or fax sales enquiries from customers.

· Process customers’ quotations and orders in an efficient and timely manner

· Responsible for order fulfillment, and ensuring accurate input of Sales Order & Purchase Order to the system

· Close follow up with respective suppliers on the order & delivery status

· Process export documentation for shipments to other region

· Process documentation for LC negotiation (whenever applicable)

· Liaise with warehouse and freight forwarders to ensure timely pick-up and delivery of customers’ orders.

· Generate billings on a timely basis for all orders that were completed

· Support Sales team to meet their monthly forecast target

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location: 896 Dunearn Road, Link@896, #01-13, Singapore 589472

Important: Please email your resume directly to [email protected]

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

Job Description

· Attending to phone and walk-in customer inquiries at the Information Counter

· Assisting in the shopping mall promotional activities such as gift redemption, gift vouchers, events, membership, etc.

· Handling all other related administrative work as required

Requirements:

· Minimum GCE ‘N’ level

· Related experience preferably in the customer service industry

· Customer-oriented with excellent interpersonal and communication skills

· Computer literate

· Being able to handle Mandarin-speaking customers is an added advantage

· Able to commit to work on weekends and public holidays

· Mature personality and able to work well under pressure

5 days work week, 10.00am to 8.00pm

Job Description:

• Answer all incoming inquiries via phone, email, or in-person, recording relevant details for follow-up by appropriate personnel.
• Collaborate with Sales and Marketing teams to draft proposals based on provided information.
• Generate and process invoices, as well as compile monthly reports for billing purposes.
• Maintain and organize filing systems and relevant software to ensure accurate record-keeping of information. e. Support the Customer Service Manager in overseeing daily operational tasks within the team.
• Assist in managing customer care activities, including addressing feedback and complaints, and compiling market intelligence for marketing efforts.
• Update and manage customer databases to ensure accuracy and completeness of customer information.
• Coordinate with various departments, such as logistics and operations, to fulfill customer requirements and ensure smooth service delivery.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

We are looking for passionate individuals to join our Rockin’ Family! ☕

We Offer:

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations (https://www.rockymaster.com.sg/outlet-locator)

Job Description

1. To perform kitchen and bar stations in compliance with the Company’s Standard Operating Procedures (SOP)

2. To perform counter station in compliance with the Company’s Standard Operating Procedure (SOP), to perform cashiering function and suggestive selling on outlet specialties, promotion items to customers.

3. Practice proper usage and cleanliness of all outlet tools & equipment and in compliance with statutory safety requirements

4. Practice good housekeeping, and to ensure cleanliness & tidiness of premises including toilet (if any), including clearing the garbage bags from the rubbish bins

5. Comply with NEA requirements over personal & food hygiene and safety

6. Practice proper usage and storage of all food and beverage items so that quality is well-maintained

7. Assist in inventory management

8. Any other ad-hoc task as and when assigned by the superior

We are looking for passionate individuals to join our company

Our offer:

For more details: O'Coffee Club - Our Story (ocoffeeclub.com)

——————————

✨Staff benefits✨

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations

Responsibilities:

• Responsible for smooth daily operations in café
• Preparation of high quality beverages according to menu
• Light kitchen duties and preparation work
• Provide good customer service
• Basic housekeeping

Requirements:

• Passion for service and F&B industry
• Positive work attitude and a team player

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.That’s where you come in.

As a Senior Service Designer - Player Support professional, you’ll be a key player in our Service Transformation team, tackling complex challenges to deliver a seamless player experience. You’ll design solutions that enable Riot’s Player Support to consistently exceed player expectations across all touchpoints with our player-support product, UX, policies, and operations. The Service Transformation team is on a mission to uncover transformative insights and opportunities to champion unforgettable service experiences that leave players deeply satisfied. We are the incubators of service design and experience for Riot’s strategic priorities. In this global role, you will:

• Collaborate closely with the Head of Service Transformation, Player Support (PS) leadership, and cross-functional teams across regions to identify and prioritize service design and improvement opportunities.
• Lead the design and implementation of service blueprints that map the entire player support journey, ensuring a seamless and positive experience across all touchpoints.
• Manage a project portfolio focused on service design and improvement initiatives, leveraging data insights to guide the process from concept to execution.
• Advocate for and integrate player/community feedback and experience metrics into service design decisions, ensuring continuous improvement in client/service usability, satisfaction, and loyalty.
• Partner with data analysts to translate CSat / SaSI markers into actionable insights for operational improvements.
• Proactively identify potential issues and events that could impact the player experience, working with teams to develop preventative measures and refine policies and processes.
• Design and implement impactful player support policies.
• Collaborate with PS leadership and cross-functional teams to develop and execute end-to-end service design strategies across all games and markets.
• Inform, consult, and contribute to the development and execution of player retention strategies.
• Confidently present your work, proposals, and research findings to senior stakeholders, effectively communicating your ideas and recommendations.

Required Qualifications:

• 8+ years of experience in a fast-paced, project-based environment with a proven track record of service design and service experience delivery.
• 5+ years of direct experience within customer service operations, customer experience design, or UX design.
• Demonstrated experience in owning and leading CX, UX & service improvement projects through the entire lifecycle.
• Proficiency in a variety of management tools, including Google Suite (or MS Office), Miro and/or Jira, Scrum, and Kanban methodologies.
• A passion for ensuring exceptional player experiences and a strong desire to deliver results.
• Excellent written, verbal, and visual communication skills with the ability to negotiate and resolve conflicts effectively.
• A highly proactive and results-oriented individual with a strong sense of ownership and the ability to work with minimal supervision.
• A proven ability to lead and influence teams to deliver high-quality work.
• Exceptional time management, resource management, prioritization, and problem-solving skills.
• The ability to effectively analyze data to understand operational performance.
• Willingness and capacity to travel up to 20%.
• A strong technical curiosity and a commitment to continuous learning in technology, tools, and methodologies.
• A Bachelor’s degree (BA/BS) or equivalent practical experience.

Desired Qualifications:

• Experience designing and improving work systems for both individual and multiple teams.
• Previous experience working within a Customer Service Operations environment.
• A history of success in a product support or customer support management role.
• Knowledge of Zendesk or equivalent CRM systems, including configuration and limitations.

Job Description:

• Manage the operation of service department to achieve target sales revenue generation by maintaining service department efficiently.
• Monitor all service enquiries and procedures to ensure completion of all clients’ requirements.
• Prepare all reports regarding service department, ensure reports to error free and submit it to management as per company policy.
• Administer check lists, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Provide technical advice and schedule maintenance for service department.
• Implements and maintains a service marketing program.

Job Requirement:

• Good interpersonal and communication skill
• With related experience in managerial role
• Ability to coordinate in paperwork / reporting preparation
• Ability to cross sell company products and services
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working location: Near to Buangkok mrt
Working hours: Shift work(2 shifts, 8 hours/shift); 8:30am – 4:30pm // 2:30pm – 10:30pm
Salary: $2600 - $2900

Youth Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions.
• Ensure safety and security of premises, include perform body & property check, carry out security patrols, dormitory checks, and conduct urine test (when necessary)
• Manage and provide care for the daily living needs of the residents in the Hostel.
• Plan and conduct engagement activities in educational and recreational programmes for the residents
• Able to develop positive relationship with the residents.
• Facilitate proactive and restorative circles (attain competence)
• Involve in admission process.
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• Diploma with 2 years working experiences.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Responsibilities:

• Assist in the performance of clinical and laboratory procedures.
• Provide receptionist duties at front counter
• Prepare and dispense medications
• Ensure accuracy of clinical data entry into computer system
• Prepare submission for corporate claims
• Handle all transactions include payments and ensure proper documentation
• Perform basic assessment for patient
• Prompt for low stock medications and supplies
• Arrange/Booking appointment for patients for follow-up treatment and vaccination
• Assist doctors with chaperoning and conduct minor procedures, swab procedure
• Daily e-submission of Managed Care claims for different insurance schemes
• Maintenance of the physical facility of the clinic
• Perform data entry and closure of daily settlement
• Maintain filing system, coordinate appointments and other admin duties
• Rendering assistance during nebulizer use, perform First-aid and triage patients.
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:

• Min GCE “N”/”O” level and above
• Able to work in fast paced environment
• Those without related experience are welcome to apply
• Team Player and Good communication skill
• Those with more experiences may consider for Senior Position

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD MEDICAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Responsibilities

• Fully utilize in-house system to perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments
• Arrange, handle & organize air import shipments to ensure on-time delivery to customers
• Liaising with External and Internal Stakeholders for shipment status and handling
• Attend to customers' requests for flight information, cargo and delivery status, permit, invoice, etc.
• Arrange custom clearance and declare permits
• Arrange pickup/delivery to the consignee’s premises
• Process and issue billing to customers
• Other assignment assigned by the management

Job Requirements

• Possess Diploma in Logistics/Supply Chain Management or equivalent
• Preferably with at least 1 year of experience in Freight Forwarding with the understanding of incoterms will be an advantage

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8124 8100 for confidential discussion.

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22106909 | Fiona Jayne Yong Yee Wen

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Passion for the high-end environment.
• Assist customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering valuable solutions.
• Utilize multiple complex systems to accurately document and research customer information.
• Provide meaningful and relevant insight to customers regarding the services that can provide for them.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Client-centricity, positive mindset, flexibility, adaptability to changes, and strong teamwork are expected qualities.
• Interest in the fashion industry would be an added advantage.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Workplace location: Yishun

Job Duties:

· Responds to customer inquiries, acts as liaison with other internal business groups.

· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain and other applicable instruments.

· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

· Provides administrative support for the Service Contact Center, including call management, document creation and office automation.

· Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.

· Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

- Other administrative duties as assigned

Job Requirements:

· Diploma or degree holder with 1-2 years relevant experience . Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.

· Strong planning and organization skills.

· Knowledge of Microsoft Office Suite and relevant SAP modules.

· Effective communication skills – verbal, written and listening (English).

· Ability to work independently and without direct supervision.

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Position: Service Engineer

Salary: $2,500 - $3,000 + AWS + Variable Bonus
Location: West Region
Working Days: Monday to Friday

Working Hours: 0830am – 1730pm

Responsibilities:

• Service and calibration of spectrophotometers, colour reader, illuminance meter, light meter.
• Performs calibration, repair, and maintenance service work requested in accordance with Japan factory standards.
• Adjusts, aligns, replaces and/ or repairs equipment and components following equipment manuals and drawings and using soldering tools.
• Monitor repair cases and ensure that all repair cases to be complete in Turn around-time as per factory guidelines.
• Maintain stock spare parts as per company guidelines, ensuring monthly stock count and facilitating yearly audit.

Requirements:

• Possess a Diploma/ Higher Nitec in Electrical & Electronics Engineering or equivalent qualification.
• Preferred 1-2 years of relevant working in relevant field.
• Entry level candidate are welcome to apply.

Interested applicants, please click the apply button to submit your application.

Penny Ong
Dynamic Human Capital Pte Ltd
Registration No: R23119168
License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Sushi Katori is now hiring a Permanent Part-Time Service Crew to join the team that serves up the finest Edomae (Edo-style) sushi and seasonal set menu sourced directly from Japan, in a traditional Japanese fine dining setting!

No. of Work Days: targeted 4 days a week, depending on the reservations for the week (including both Saturday and Sunday).
Working Hours: Lunch shift 11am - 3pm

Rate: $1,400 - $1,500 per month

Responsibilities:

You will be part of a small and fun, close-knit team in an omakase restaurant environment, where you will primarily be responsible for providing a warm, friendly welcome to all our guests as well as ensuring their visit with us is an enjoyable and truly memorable experience!

• Help ensure our guests are provided with genuinely prompt, attentive, and unobstructive service during their visit
• Upkeep our high standards of service and hospitality by recognizing repeated/regular guests, as well as assisting with queries and needs from all our guests
• Ensure our guests are given every opportunity to partake in all the available food and beverage options open to them
• Maintain high levels of food presentation, confirming food and beverages sent from the kitchen are accurate
• Assist in the maintenance of overall cleanliness and housekeeping of the restaurant and work areas
• Any other skill-development or ad-hoc tasks as assigned

Requirements:

• No experience is required as training and guidance will be provided by the team!

*As part of The Providore Group, we have a long and positive track record of developing our Service Crew into Supervisors, Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

• Great communication skills with positive, interpersonal skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Proficient in listening, speaking, and writing in both Mandarin and English.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

Roles & Responsibilities :

Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect role for you! United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and committed Customer Service Executive to join our team. As a Customer Service Executive at ULC, you will play a pivotal role in supporting our students and educators, managing administrative processes, and ensuring the smooth functioning of our educational services. Responsibilities:

• Retain and maintain student relationships through regular interactions, updates, and follow-ups.
• Collaborate with educators and sales team to provide seamless customer experiences.
• Manage student credits and packages, keeping track of individual progress and product utilization.
• Represent the school's image and uphold our values in all customer interactions.
• Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
• Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
• Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

Requirements:

• Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
• Self-motivated and committed, with a passion for improving customer experiences and driving success.
• Ability to work independently as well as part of a team, with strong collaboration skills.
• Proficiency in both written and spoken English, and additional language proficiency is a plus.
• Experience with Hubspot CRM systems or similar customer management software is an advantage.

What We Offer:

• Competitive salary ranging from SGD 2500 to SGD 2800, inclusive of incentives and allowances.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Ongoing training and professional development programs to enhance your customer service skills and knowledge.
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices.
• The chance to make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting customer service career with United Language Centre! Please note that only shortlisted candidates will be contacted. We appreciate your understanding. United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!