Total 19,562 customer service manager job vacancies in Customer Service category in Singapore

• Permanent role
• Well-established global firm in the financial services industry

About Our Client

We are partnering with a well-established global firm in the financial services industry, headquartered in the US.

Job Description

• Able to provide comprehensive IT support services to the Singapore office and other APAC offices, ensuring timely resolution of technical issues and inquiries
• To be able to communicate effectively with users and resolving their requests.
• To fulfill additional tasks on an ad-hoc basis

The Successful Applicant

• Posses a minimum of 5 years experience in a Desktop or Service Desk role
• Extensive knowledge and experience with first and second line support of Windows 10/11
• Strong experience with Azure Virtual Desktop operations and management as well as supporting Office 365 (Office Enterprise Apps, MS Teams)
• Experience with PowerShell would be an advantage

What's on Offer

• Permanent role
• Well-established global firm in the financial services industry
• Attractive remuneration and benefits package

Contact

Cheryl Ang (Lic No: R2091316/ EA no: 18C9065)

Quote job ref

JN-042024-6400027

Phone number

+65 6416 9884

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Job Description

• Assist & Support in executing departmental targets and operational goals.
• Assist in planning and heading training matters for all CSOs, including new systems.
• Monitoring of manpower planning, ensuring KPIs are met.
• Reporting of weekly/monthly data
• Ensure all customer issues are resolved at the given timeframe
• Submit requests to relevant departments to prevent re-occurring issues and recommend process and procedure improvements.
• Handle and process sales orders based on customer’s requirements.
• Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Evaluate the nature of each inquiry and determine the appropriate action to complete the inquiry.
• To support change in systems and requirements related to CS in accordance to requirements of organisation as well as system functionality.
• Review department processes and proposal of new effective ways to improve department's efficiency.
• To consistently strive for continuous improvement and to have the right mind-set to seek out opportunities for enhancements to quality, productivity and service to customers.
• To prepare individual staff performance checklist based on tasks/workload/attendance/ punctuality and conduct quarterly review with staff for individual quality improvement initiative.
• Transfer of knowledge, skills and abilities
• Support in development of content and learning materials for use training of existing and new CSOs as well as ensuring all CS training checklists are up to date.

Job Requirements:

• Able to Analyse data metrics, feedback and trends on various platform, and present results in an effective manner
• Identify issue and opportunities for developing CS process improvement solutions
• Ensure Customer Satisfaction, relationships & experiences.
• Minimise gaps in customer service processes and delivery
• Training of Employees
• Proficient in Microsoft Office
• Knowledge of customer service practices
• Experience in mediation and conflict resolution techniques
• Minimum 3 years of related working experience

Responsibilities:

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Requirements:

• Minimum Tertiary Diploma
• Good communication skill and writing skill
• Proficient in MS Word and Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Job Description:

• Responding to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
• Assisting customers with placing orders, providing product recommendations, and guiding them through the purchasing process.
• Assisting with sales administration tasks such as preparing quotations, processing orders, and coordinating deliveries.
• Addressing customer complaints, concerns, or issues promptly and professionally, striving to achieve satisfactory resolutions.
• Following up on sales leads generated through various channels to nurture relationships and convert leads into sales opportunities.
• Providing feedback to the sales team regarding customer interactions and opportunities for improvement.
• Generating reports and analyses from customer data to identify trends, opportunities,
• Collecting customer feedback and insights to inform marketing strategies and improve customer engagement.
• Following up with customers to ensure their satisfaction with products or services and address any post-purchase issues.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Descriptions:

• Report directly to Branch Manager
• Responsible to deliver and provide Quality Services.
• To make cold call and any new leads call provided by the company.
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.
• Re-confirm customer’s appointment a day before their treatment.
• After treatment (three days) to follow-up service call to customer.
• To ensure the cleanliness standards at reception area.
• Daily data entry for customers, staff and print report for compilation.
• Issuing of invoices and service rendering.
• Generation of daily reports.
• Provide administrative support.
• Perform other duties as maybe assigned by superior from time to time.
• Any assignments given from time to time by the Company

Job Requirements:

• At least 2 years’ experience in beauty services
• Ability to work in a fast-paced environment with minimum supervision and multi-task
• Strong verbal and written communication skills
• Willing to work retail hours, weekends and public holidays

About the company

Lifeforce is an orthopaedic and prosthetic clinic based in Lucky Plaza Orchard. We provide customised scoliosis braces and prosthetics as well as off-to-shelf compression garments and orthopaedic products in both inpatient and outpatient settings. The clinic has standard operating hours from 9am to 6pm on Monday to Friday and 9am to 1pm on Saturday.

Responsibilities

• Provide front-line services such as registering patients, coordinating and scheduling appointment for patients, attending emails and call /message enquiries for patients
• Provide day-to-day administrative and clinical support for the clinic
• Handle finance matters such as issuing invoices, collecting payments and daily settlements
• Assist specialist with patients' medical reviews in the consultation rooms, explanation of condition to patient and their family members, measurement taking for patient and fitting of scoliosis braces
• Fitting of orthopedic appliances/compression garments for in-patient at nearby hospitals or patients in other private clinics
• Inventory control
• Other ad-hoc duties assigned

Requirements

• Candidate must be a Singaporean/PR
• Candidate must possess at least GCE 'A' level or equivalent
• Able to multi-task and work in a fast-paced and dynamic environment
• A team player with good interpersonal, customer service and numeracy skills
• IT Savvy and well-versed in Microsoft Office Suite
• Quick-witted, Self-initiated, Willing to learn
• Proficient in English
• No experience required, training is provided
• Able to work half-day on Saturdays

We regret that only short-listed applicants will be notified. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your information to prospective employers.

Interested applicants, please email your detailed resume to: [email protected] and we thank you for your interest in this position.

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Make & receive customer inquiry calls
• Handle customer complaints and respond to customer reviews
• Collect & analyze customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Training provided to inexperience candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Freight Forwarding / Logistics
• Position Title: Customer Service Coordinator (Logistics)
• Working Location: Jurong West
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm)
• Salary Package: Basic + Variable bonus
• Duration: Permanent

Key Responsibilities

• Manage and maintain current and new customer accounts, ensuring accurate and timely invoicing.
• Handle inbound and outbound phone calls, addressing customer inquiries, and providing assistance and information.
• Deliver exceptional customer service, striving to exceed customer expectations and resolve issues promptly and professionally.
• Proactively identify and resolve customer problems and concerns, ensuring a high level of customer satisfaction.
• Assist in preparing shipment quotes for customers, considering their unique requirements and providing competitive pricing.
• Coordinate shipments as required by customers, ensuring efficient and timely delivery.
• Collaborate with internal teams, including logistics, warehouse, and sales, to streamline processes and enhance customer experiences.
• Keep accurate records of customer interactions, inquiries, complaints, and resolutions.

APPLY NOW!!!

• A minimum of ITE or a Diploma in a relevant field.
• 1 year experience in customer service, preferably in the logistics or shipping industry.
• Ability to remain calm and composed under pressure while addressing customer concerns.
• Strong problem-solving skills and a solution-driven mindset.
• Demonstrated ability to work collaboratively as part of a team.
• Flexibility to work in a fast-paced and dynamic environment.
• Knowledge of shipping regulations and industry practices is advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65260 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description:

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

Job Descriptions

• Ensure effective management of complaints from point of receipt to point of resolution for the complaint management team, in accordance to MAS complaint handling framework.
• Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
• Ensure timely and accurate reporting to Regulatory, Board, Management and Regional entities so that decision making can be based on reliable statistics and information.
• Provide management support in complaints tracking, documentation and resolution
• Ensure adherence to the expected turnaround times as laid out in the complaint process flow
• Maintain impartiality and strive towards equity in the resolution of complaints based on Fair Dealing principles
• Escalate complaints to the relevant business units for their investigations, findings and recommendations
• Obtain management approval for exception handlings where necessary
• Provide support to the frontline teams where necessary to manage and contain issues before they escalate into complaints

Requirements:

• Minimum 4 years of financial industry customer service / complaints management experience
• Candidates with the relevant skillsets but without experience in the financial industry may be considered
• Well spoken and written

Kindly apply online or send your CV to [email protected]

Our Client:

• Electronic Solution Industry
• Woodlands
• Mon – Fri, 9am to 6pm
• UP $4,000 Basic + PB

Responsibilities:

• Inspects, maintains and repairs various types and brand of chiller
• Assist in installation and repair works for semiconductor equipment
• Maintain maintenance records, work area, and tools.
• Coordinate and liaise with internal team as well as external end such as customers

Requirements:

· Min. Nitec in Electrical Engineering

· Min. 1 year of experience in handling chillers

· Required to travel overseas when needed

For interested applicants, please click "Quick Apply.”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Chua Yun Jie (Clarisse)| EA Reg No: R24120480

JTE Recruit Pte Ltd | EA Lic No: 14C7215[AL1]

Field Service Specialist (Eletromechanical)

$4000-$5000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm

Jln Pemimpin [Bishan / Marymount]

Job Description
The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.

Responsibilities

• Technical after Sales support to external, but also internal customers as required by the Company.
• Carry on site work as requested such as:Supervision of machinery installation and commissioning, execute customer training.
  After sales service tasks like maintenance and troubleshooting, customer trainings,
  Upgrading projects of existing production lines
  
• Respond to on-call and emergency support cases remotely or visiting customer sites.
• Support the sales teams on technical matters.
• Coordinate service and capex delivery projects between Company’s delivery units and customers
• Participate in FAT testing as needed.
• Participate in product and service product development.
• Support spare part and maintenance sales as well as coordinate service work planning and scheduling.
• Keep active communication with customers.
• Follow safety rules and practices set by the company, in general, but also the site rules set by the customer.
• Perform all duties assigned.

Requirements

• Diploma or bachelor’s degree from Electrical or Mechatronic Engineer background
• Hands-on experience in installation and troubleshooting industrial machinery with PLC/PC controls and adjustable-speed drives.
• Knowledge in PLC and PC based control systems: Siemens, Allen Bradley, Beckhoff, Omron, etc. is an advantage.
• A proven track record in mechanical engineering in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, CAD, or similar application experience
• Willingness to travel globally

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with patient's medical reviews in the consultation rooms.

MULTIPLE AREAS ACROSS SINGAPORE

MIMINUM 3 MONTHS COMMITMENT, PERM JOB AVAILABLE

Job Description

a) Counter Services

- Perform patient registration, appointment scheduling, billing, and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks following standard procedures at the end of business day.

b) Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as eye evaluation tests, eye drops instillation and rendering basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is always ready for use.

c) Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Any other duties assigned

If you are keen, please send in your application to [email protected] or click apply!

Recruit Express Pte Ltd

EA License No: 99C4599

Lynn Ho

EA Personnel No: R23114223

Job scope:

• Responsible for installation, commissioning, maintenance, and repair of current installed base of equipment for APAC.
• Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.
• Conform always to safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Ensure that guidelines and standards of work expected by company are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
• Provide Service Support and basic training after installation.
• General Service administration activities and report submission.
• Responsible for proper spare part handling per internal procedures.

Job requirement:

• Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education.
• Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.
• 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.
• Able to read circuit diagrams and technical manual
• Excellent verbal and written communication and presentation skills with MS office proficiency.
• Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.
• Able to travel both domestically and internationally on short notice

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format to [email protected].

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Ng Theng Yee | Reg No: R22108658

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

What the role is

The Animal & Veterinary Service (AVS), a cluster of NParks, safeguards the health and welfare of animals through comprehensive and integrated programmes. AVS works closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare. It is the main touch-point on animal and veterinary matters in Singapore and the first responder for all animal-related feedback. It also conducts public education and engagement programmes to foster a humane and gracious society for all, where pet owners, communities, and animals co-exist in greater harmony within our City in Nature.

What you will be working on

As part of the Centre for Animal Rehabilitation under the Professional and Scientific Services Division, your role will involve operations and research relating to the welfare, behaviour and rehabilitation of animals.

Your scope of work includes:

• Manage duties required in the centre to ensure smooth functioning, including procurement and management of inventory and contract services, supervision of contractors, planning and budgeting, data management and analysis, regular maintenance and upkeep of facilities and equipment, workplace health and safety, and managerial duties
• Assist with animal operations, including handling public enquiries, liaison with external parties such as the public, volunteers and Animal Welfare Groups on enquiries and the Centre’s programmes, animal care and husbandry.
• Develop, implement and manage research projects relating to animal welfare and behaviour
• Assist with the different activities and programmes related to the Centre.

What we are looking for

• Degree in veterinary medicine, biology, life sciences or other relevant discipline is preferred. Post-graduate degree in the preferred field will be advantageous.
• Experience managing tenders, contracts and workers; and project management is preferred.
• Relevant working experience in shelter management, animal care or husbandry is preferred.
• Relevant experience in behaviour assessments, behaviour modification and animal handling, especially under animal shelter contexts is preferred.
• Strong management and communication skills, independent, self-motivated, meticulous and enthusiastic.
• Able to work effectively in a team environment.
• Expected to work with animals.
• Good written/ oral communication and interpersonal skills.
• Competent in Microsoft Office Applications.

Office Location:

The office will be situated at:

Animal Management Centre, 57 Sungei Tengah Road Singapore 699013

Only shortlisted candidates will be notified.