Total 60 Director/C-Level digital art director job vacancies in Customer Service category in Singapore

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management

Role:

The candidate will spearhead sales strategies and lead the regional teams to drive revenue growth in the Rest of Asia (ROA) region. The candidate will lead marketing intelligence analytics, expand and penetrate emerging and new markets by developing strategies to extend sales and support profitable aftermarket sales growth. The candidate is responsible for customer engagement, key performance indicators (KPIs) and targeted market segment and to promote the Company’s brand awareness. The candidate will direct customer-centric strategies initiatives to advance leading position in the region.

Responsibilities:

· Engage external senior business partners and ensure product and service level delivery, ongoing business retention and new account acquisitions.

· Maintain rapport with counterparts in other regions and alignment on CRM tools and processes as well as Global Key Account Management expectations.

· Business partner to Product Innovation Centre (PIC), Product Lifecycle Management and R&D Management.

· Build rapport with stakeholders of key accounts by maintaining a long-term customer relationship, “Win” with customers and maximizing “lifetime values” of key accounts.

· Direct implementation and execute the key target account development with SMT Solution's comprehensive product portfolio.

· Ensure successful execution of Service Excellence on after-sales service standards and delivery systems.

· Understand customer and market demands and drive efforts to achieve Customer Satisfaction Index.

· Actively identify opportunities aligning to the business activities.

· Execute development of local SMT Solutions Capabilities and Expert Knowledge competencies in ROA.

Qualifications:

· Bachelor’s degree preferably in engineering /business-related discipline and proven track record /experience in managing successful businesses.

· Minimum 15 years of multi-faceted management experience, successfully managing and leading a medium to large sized team, preferably in the capital equipment, aftermarket services or consumables businesses.

· Expert working knowledge of electronics manufacturing industry in the field of SMT and Advanced Packaging manufacturing processes.

· Excel in managing and implementing changes and strive well under pressurised situations.

· Demonstrate maturity, confidence, self-awareness, integrity to initiate and influence change to win business.

· Strong leadership capabilities.

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

**Job Summary:**

We are seeking an experienced senior leader to join our team in the software and services industry. The ideal candidate will excel in solution selling, program delivery, and partner management while driving operational excellence and client satisfaction across the APAC and EMEA regions.

**Key Responsibilities:**

- Lead and manage teams, empowering and motivating members to drive increased efficiency, ownership, and accountability.

- Build and revitalize teams and partnerships to enhance performance and delivery.

- Effectively manage key customer stakeholders, ensuring their business requirements and desired outcomes are consistently met.

- Oversee and ensure that sales, delivery, and execution targets are always achieved.

- Foster and maintain strong relationships across all organizational levels, building cross-functional partnerships that drive value into each client’s investment.

- Develop and implement strategies to enhance solution selling and optimize program delivery.

**Qualifications:**

-Proven experience in Unified Communications, Contact Centres Solutions, and Application Delivery.- Mandatory

- Proven experience in a senior leadership role within the software and services industry, specifically in the APAC and EMEA regions.

- Strong expertise in solution selling, program delivery, and partner management.

- Excellent leadership skills with the ability to motivate and empower teams.

- Exceptional relationship management skills, capable of building trust and collaboration at all levels.

- Results-driven with a track record of meeting sales and delivery targets.

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

We are seeking a highly skilled and experienced senior person to lead our enterprise architecture and AI initiatives. A successful candidate will have a global responsibility to lead number of AI initiatives and will also be a senior leader in Singapore to ensure coordination and collaboration across data science and technology talent, aligned with commercial priorities.

Main Responsibilities:

• Lead the coordination and management of our AI team to develop innovative AI solutions that align with LDC business objectives. Oversee multiple AI projects, ensuring timely delivery and adherence to scope.
• Define and implement AI strategies, roadmaps, and timelines in collaboration with various commercial and technical stakeholders. Promote synergies between AI, Data Science and Analytics at a global level.
• Provide technical guidance and mentorship to AI team members. Establish a framework of technical standards and procedures for delivery of AI projects.
• Cultivate external connections with academia and startups to stay at the forefront of AI innovation. Engage with academic institutions to facilitate knowledge exchange and explore opportunities for joint research projects.
• Manage appropriate vendor relationships and workloads effectively.
• Regularly report to executive steering committees on the progress of AI initiatives and ensure their successful implementation.

Experiences:

• At least 10-15 years of relevant working experiences
• Proven experience in leading AI and data science projects, with a strong track record of delivering results
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of professionals
• Experience in managing vendor relationships and overseeing complex projects with multiple stakeholders
• Knowledge of the commodity trading industry and its unique challenges and opportunities is a plus
• Experience in implementing and managing AI centers of excellence
• Familiarity with enterprise architecture frameworks and digital innovation processes
• Previous experience working in a global organization with a diverse and distributed team
• Strong strategic thinking and problem-solving abilities, with a focus on driving business value through technology and innovation
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels

Technical Skills:

• Knowledge of data science programming languages such as Python
• Proficiency in data science workbench tools and platforms
• Extensive knowledge of data management and data engineering principles
• Knowledge of enterprise architecture
• Experience with innovation and R&D processes, including the ability to drive and manage research projects

Academics:

• Degree/ Masters in Computer Science/ Mathematics/ Physics/ Statistics/ Economics or related field of study

We are looking to hire a highly motivated, experienced, Senior Director to head the National Platform - Multi User Wafer Fab (MUWF).

Competencies

• Experienced in semiconductor, manufacturing fab ramp-up, management of semiconductor production fab
• At least 10-15 years of executive-level operational experience
• Strong initiative, self-driven, high creativity to develop and retain customers and industry partners.
• Ability to work as a team with various departments and stakeholders to achieve goals including providing guidance to encourage maximum performance and dedication.

Responsibilities:

• To be the face of the organization, responsible for giving the proper strategic direction and implementing a high-quality vision.
• To oversee all operations, functions, and activities of the MUWF as a national cleanroom facility.
• To ensure on-time, on-budget startup of the facility
• To liase with JTC and its appointed contractors and A*STAR support groups, and ensure good decisions are made
• To provide monthly and key milestone updates to A*STAR management and stakeholders on outfitting MUWF progress
• To develop the MUWF to meet its goals, increase partnership opportunities, accelerate translational research and drive economic outcomes
• To develop and implement strategies that help to achieve the facility’s mission and objectives
• To promote and facilitate the use of the facility for knowledge management, so as to accelerate research (aka “Central Kitchen”)
• To develop tailor-made processes to meet the requirements of R&D, industry partners and low-volume high-mix prototyping
• To manage effectively the operations and administrative affairs of the facility
• To make key decisions for operational activities and set strategic goals
• To oversee the facility’s financial and operational performance
• To implement sustainable 24/7 operations
• To ensure the facility is able to support the hosted research performers to do R&D, prototyping and (selectively) small volume production
• To assess and implement solutions for automating the facility
• To enable an appropriate level of data dashboards for our customers
• To be responsible for the selection of fab suppliers
• To be responsible for tool purchases, installation, qualification
• To create an environment conducive to intellectual and research growth
• To build and support a community of researchers to increase research opportunities
• To establish cross contamination avoidance rules
• To market and promote MUWF
• To market and promote MUWF to appropriate local and overseas companies, and attract them to take up space and collaborate with public sector research performers
• To manage space allocation to the hosted research performers from the public and private sector, including considerations of tenancy mix to reap synergies
• Manage stakeholders expectations and ensure partner satisfaction – grow and retain existing accounts by presenting new solutions and services to partners – farm existing partnerships.
• To secure funding for MUWF2

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

What the day will look like

Broker Support

• Co-ordinate the technical requirements/needs of the clients and reinsurers and deliver Aon projects to reflect these.
• Build and maintain regular contact with clients and reinsurers in a proactive manner to mitigate potential risks/problems or develop opportunities.
• Initiate/review/prepare reinsurance submissions/underwriting narrative/debriefs using proprietary technical knowledge.
• Provide technical support to service reinsurance placements: assisting brokers with new business opportunities, renewals, and mid-term adjustments.
• Update reinsurance placement activity on broker systems – processing data accurately and promptly.
• Preparing and checking contracts / endorsements / invoices.
• Work with internal departments to ensure prompt billing and timely issuance of documentation.
• Collaborate with internal departments to manage credit control for outstanding payments.
• Ensure compliance with local regulations and corporate governance.
• Communication and collaboration with clients and reinsurers: building relationships.
• Work on operational projects to improve service standards.
• Monitor revenue and prepare reports.
• Collaborate with colleagues throughout the Asia Pacific and Global Facultative network to achieve objectives
• Assist in management of broker support team where necessary

Skills and experience that will lead to success

• Bachelor’s degree or diploma in any discipline.
• 8+ relevant re/insurance experience preferably with exposure to Facultative Reinsurance.
• Proficient with various computer systems, including (but not limited to) MS Word, MS Excel, PowerPoint.
• Ability to communicate both written and verbal effectively and confidently.
• Attention to detail, ability to multi-task and ability to make/communicate difficult decisions.
• Ability to organize a wide range of tasks from various sources and prioritize workload to meet deadlines.
• Strong analytical skills, critical thinking and problem solving skills.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Ability to work as an integral part of a team , fostering teamwork and cultivating relationships.
• Committed to delivering the highest level of customer service and quality.

Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

RESPONSIBILITIES

Strategy
The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:

• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Articulate and execute to a structured plan and approach that will enable project delivery and minimise project risk
• Execute the design, build and adoption of digital service functionality across CIB clients and frontline Service teams
• Ensure delivery of business analysis and process design activity in support of FFG transformation initiatives
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in a transformation programme management capacity (or delivering strategic projects, programs and initiatives) in Banking
• Experience in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Experience in Agile project delivery methodology
• Excellent stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Ability to engage effectively at multiple levels of the organization, including senior management to deliver programme updates, communicate key risks / blockers and embed change
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services

Our Ideal Candidate

• 10+ years of experience in a transformation project lead capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to influence key decisions, deliver project updates, communicate key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Excellent presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Centre Principal/Director is responsible for ensuring the efficient operation of the school on a daily basis. Centre Principal/Director leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. Centre Principal/Director, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies.

Centre Principal/Director is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Principal/Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

Roles and responsibilities

1. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
2. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
3. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
4. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
5. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
6. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
7. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
8. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
9. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocates the brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Qualifications

• Must possess Advance Diploma in Early Childhood Education in Leadership Certificate and Degree in related field.
• Excellent communication skills - spoken and written
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; 3 years specifically in a management and leadership position
• Vice Principal are encouraged to apply

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Develop a structured plan and approach that will enable project delivery and minimise project risk
• Independently undertake business analysis and process design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in transformation project delivery or change management capacity (e.g. delivering strategic projects, programs and initiatives) in Banking
• Awareness of in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Awareness of Agile project delivery methodology
• Good stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 7+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Strong presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

The Hilton portfolio of hotels is comprised of 24 industry leading and world-class brands, spanning more than 125 countries and territories. In addition to our flagship brand, Hilton Hotels & Resorts, the portfolio of brands includes Waldorf Astoria, LXR, Conrad, NoMad, Signia, Canopy, Curio Collection, Graduate, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, LivSmart Studios, Hilton Club, Hilton Grand Vacations Club, and Hilton Vacation Club. In Asia Pacific, the company has over 800 trading and over 750 pipeline hotels. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.

What will I be doing?

Reporting into the Vice President, Suites & Focused Service Brand Management - APAC, this position is responsible for day-to-day support in delivering on our brand strategy and priorities for the Focused Service brands in APAC, excluding China (APACx). This includes creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long-term brand equity through system management, and supporting enterprise unit distribution strategies.

Setting Strategy

• Director-level thought leadership and strategic support of the VP, Suites & Focused Service Brand Management - APAC and of our key strategic priorities, projects, and initiatives.
• Ability to think strategically at the enterprise level, with the know-how to deliver at the category, brand, regional, and property level.
• Take an entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry and region to drive brand awareness, preference, and brand love.

Executing for Results

• Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming, and brand personality localization.
• Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on-property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics.
• Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models.
• Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams.
• Conduct cost-benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns.
• Work closely with the Development team to ensure a pragmatic approach to new deals while balancing a growth mindset with long-term brand equity and support with presentations and pitches.
• Work closely with Communications team on brand launches, FAM trips, press releases, and brand promotional content.
• Collaborate with HSM on procurement strategies for the Suites and Focused Service Category including product categorization, design packages, program compliance, purchasing platform, etc.
• Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc.
• Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities.
• Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle.

Relationships and Influence

• Ability to build positive relationships both internally and externally; navigate and influence decision makers in a highly matrixed environment; establish and grow strong partnerships and build consensus with diverse, cross-functional collaborators globally.
• Develop strong, positive working relationships with the Country Heads and Ops Leaders, as well as owners, owner representatives, and General Managers to gather feedback, address concerns, and cultivate enthusiasm for brands and support of initiatives. Lead quarterly Brand Connect Calls and GM Panels.
• Capable of representing the brands and someone who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and colleagues.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Demonstrate strong emotional intelligence and excellent communication skills, both written and verbal
• Innate strength to build and maintain positive and productive relationships at all levels of an organization
• Highly organized with ability to prioritize
• Strong time management skills and ability to work independently in a fast paced and agile environment
• Ability to listen, gather critical information, identify opportunities, and problem solve
• Data-driven decision-maker, with an ability to thrive in both strategic and tactical environments.
• Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes
  Collaborative team player, politically savvy, and great at building relationships across all levels of the business and with external high-ranking executives
• Ability to author reports, develop and deliver impactful presentations
• Strong project and change management skills with ability to assist with multiple projects at a time
• Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems
• Absolute discretion and confidentiality regarding sensitive information

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• BA/BS/Bachelor’s degree
• 5 to 7 years of brand management experience in hospitality or parallel industry
• Ability to travel domestically and globally as required, approximately 50%
• Additional regional language will be beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Responsibilities:

Client Management and Strategy

• Manage and lead the Project Finance (power, natural resources, and infrastructure) (PF) and Real Estate Finance (RE) sub-units in the implementation of solutions through stakeholder negotiations with clients, bank syndicates, external specialist advisors and internal stakeholders including negotiation of waiver terms and amendment documents.
• Co-work with Origination team in the arrangement of refinancing transaction, such as deal execution, negotiation, documentation review.
• Maintain good client relationships through regular direct contact with clients to represent the business objectives to resolve issues while managing customer needs.

Portfolio Management, Credit Risk Analysis and Reporting

• Manage and lead the PF and RE sub-units to actively manage the overall risk profile of its assets including ongoing monitoring of client and project conditions, proactive risk identification, recommend changes where necessary to mitigate risks, and manage relevant reporting to internal stakeholders.
• Lead the PF and RE sub-units in the assessment and execution of secondary loan sales in collaboration with the Distribution Team
• Lead the PF and RE sub-units in the oversight and negotiation of waiver terms and amendment documents.
• Lead the PF and RE sub-units in the preparation, management and oversight of the approval process for borrowing ratings, of credit applications and reviews.
• Lead the PF and RE sub-units in the preparation and oversight of Management, Head Office and Regulatory Reporting.
• Lead the management and oversight of the approval process for internal operational matters of the team including accounting-related reporting, internal audit and credit examinations, internal operational/administrative/system authorisations, reporting for asset evaluation, covenant monitoring and other valuations, etc.

Leadership, Team-level Initiatives and Staff Management

• Advise the Head of Department in and spearhead various strategic initiatives from overall team perspective and/or specific projects, including enhancements to the risk management, credit monitoring process to improve business efficiency, optimising exposure and provisioning, budgeting control.
• Advise the Head of Department in overall management of the portfolio and sector coverage.
• Responsible for and manage the PF and RE sub-units in the day-to-day management of the team in ensuring alignment with internal credit policies and operational guidelines.
• Develop, execute and lead the PF and RE sub-units in the implementation of business strategy to enhance operational efficiency of the team.
• Act within limits of delegation authority
• Represent the team in divisional and regional meetings on behalf of the Head of Department when needed.
• Responsible for staff management including performance review, recruitment, mentoring, motivating, addressing professional development of staff and resource allocation matters for the PF and RE sub-units.

Job Requirements

• People Manager with experience leading a regional team in banking
• Minimum 18 years’ experience in origination, loan documentation, credit and risk analysis, recommendation to senior management and credit committee across multi disciplines for Project Finance and Real Estate
• Experience in credit risk or financial analysis, critical and data analysis, impact sensitivity studies, cashflow or financial modelling, options analysis, valuation, financing documentation and legal considerations.
• Experience in specialised Shipping transactions
• Degree qualified in Finance, Banking Accounting, or related discipline
• Have experience to manage operational and administration function
• Strong understanding of banking products
• Excellent technical skills, a strategic mindset and sound business acumen with proven track record.
• Excellent organisation skills and attention to detail and accuracy.
• Excellent negotiation, communication and writing skills.
• Strong management skills, Including collaborating with other departments and other regions.
• Proactive, resourceful and a good team player, with ability to build rapport with internal and external parties.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

We are seeking a highly skilled and experienced senior person to lead our enterprise architecture and AI initiatives. A successful candidate will have a global responsibility to lead number of AI initiatives and will also be a senior leader in Singapore to ensure coordination and collaboration across data science and technology talent, aligned with commercial priorities.

Main Responsibilities:

• Lead the coordination and management of our AI team to develop innovative AI solutions that align with LDC business objectives. Oversee multiple AI projects, ensuring timely delivery and adherence to scope.
• Define and implement AI strategies, roadmaps, and timelines in collaboration with various commercial and technical stakeholders. Promote synergies between AI, Data Science and Analytics at a global level.
• Provide technical guidance and mentorship to AI team members. Establish a framework of technical standards and procedures for delivery of AI projects.
• Cultivate external connections with academia and startups to stay at the forefront of AI innovation. Engage with academic institutions to facilitate knowledge exchange and explore opportunities for joint research projects.
• Manage appropriate vendor relationships and workloads effectively.
• Regularly report to executive steering committees on the progress of AI initiatives and ensure their successful implementation.

Experiences:

• At least 10-15 years of relevant working experiences
• Proven experience in leading AI and data science projects, with a strong track record of delivering results
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of professionals
• Experience in managing vendor relationships and overseeing complex projects with multiple stakeholders
• Knowledge of the commodity trading industry and its unique challenges and opportunities is a plus
• Experience in implementing and managing AI centers of excellence
• Familiarity with enterprise architecture frameworks and digital innovation processes
• Previous experience working in a global organization with a diverse and distributed team
• Strong strategic thinking and problem-solving abilities, with a focus on driving business value through technology and innovation
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels

Technical Skills:

• Knowledge of data science programming languages such as Python
• Proficiency in data science workbench tools and platforms
• Extensive knowledge of data management and data engineering principles
• Knowledge of enterprise architecture
• Experience with innovation and R&D processes, including the ability to drive and manage research projects

Academics:

• Degree/ Masters in Computer Science/ Mathematics/ Physics/ Statistics/ Economics or related field of study

Job Purpose

-Manage and develop the overall customers engagement of assigned portfolio.

-Develop and perform business development strategies/activities in accordance with company business objective and local business environment to deliver profitable growth.

-Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan.

Accountabilities

I) Customers

External Customers

- Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region.

- To drive and manage profitable growth with the assigned customer portfolio.

- Deliver services and solutions to customer that meet budget, quality and agreed service level.

- Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs.

- Respond and solve customer enquiries/complaints in a timely and responsive manner.

- Responsible for establishing customer profiles and customer needs.

- Effectively conduct Annual/Quarterly/Monthly Business Review with customers.

Internal Customers

- Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit.

- Work with Product, Key account managers, Bid Management team in the region to communicate and align customer account/win plan for RFIs / RFQs.

- Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence.

II) Stakeholders

External Stakeholders

- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencer et al.

- Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects when needed.

- Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration.

Internal Stakeholders

- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly.

- Coach and work closely with virtual team - Key Account Managers (KAMs), Program Managers (PMs), GSC Team, etc.

- Regular Performance Dialogue with Country KAMs or ASMs/PMs.

III) Process

Customer Business Development

- Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.

- Identify and develop customer sales leads.

- Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.

- Develop and/or communicate effective pricing strategies to drive profitable growth and volume.

- Develop supply chain management solutions meeting customer needs.

- Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.

- Proactive Selling with Buyer’s Perspective.

Customer Business Performance

- Effectively drive monthly, quarterly and annual business review with customers.

- Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products.

- Identify and drive continuous improvement or value creation opportunities with customers.

Skills/Knowledge

· Selling with Buyer’s Perspective

· Management & Decision Making

· Project management

· Industry/Sector Knowledge and Expertise

· Freight Forwarding Knowledge and Expertise

· Excellent communications skills

· Interpersonal skills

· Influencing skills

· Negotiation skills

· Solution design and process mapping skills

Experience/Qualification Requirements

- Degree Holder, relevant post-graduate qualifications will be an advantage

- 6-8 years of solid experience in the logistics or forwarding industry

- Of which at least 2 years is dealing with major accounts on a regional or global level

- Relevant experience in International Supply Chain, Decarbonization Market Trend and Digitization Processes will be an added advantage

- Fluent use of English (both written and spoken)

- Ability to speak Mandarin will be an advantage

- Computer skill knowledge like MS Excel, MS Powerpoint and MS Word

About the role:

The Customer Success (CS) department is the backbone of everything Forter does, and as the Head of CS for APAC you’ll lead the team responsible for that region’s customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career.

What you’ll be doing:

• Lead a world class team of roughly 5 CSMs in the APAC region, covering our customers in China, Australia, Japan and more
• Recruit and develop a high performing team, helping uplevel our CSMs to meet their company goals while preparing them for the next steps in their careers
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point that can deescalate situations
• Lead the APAC team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and Finance to proactively plan renewals well in advance
• Work closely with the GTM teams (Sales, Pre-Sales, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

Who are you?:

• 10+ years of CS experience working with large enterprises on software solutions
• 5+ years of management experience as a CS team manager or leader
• Experience in a SaaS startup serving customers that include those in mainland China. Fraud, payments, professional services, and eCommerce experience is a bonus
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

Benefits:

• Competitive salary and quarterly bonus plan
• Private health insurance, including vision and dental coverage
• Restricted Stock Units (RSU’s)
• Generous PTO policy
• Half day Fridays, every Friday
• Work from home allowance

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Summary:

Tsao Foundation is a nonprofit organization dedicated to improving the quality of life for senior citizens in the community. Our mission is to empower older adults to lead active, healthy, and fulfilling lives as they age. We provide a wide range of services and programs aimed at enhancing the well-being of seniors and fostering a supportive and inclusive community.

The Deputy Director CSA is a hands-on leadership role responsible to develop and implement of strategies, fostering of partnerships and collaborations, and integration of community development programmes to aid Tsao Foundation’s mission and values.

Requirements:

Strategy Development and Implementation:

• Develop and implement strategies designed to support the well-being of older adults within the community. This may include initiatives to improve healthcare access, physical activity, mental health, social inclusion, and life-long learning opportunities.
• Exploring innovative, entrepreneurial solutions to enhance service delivery and financial sustainability for the programmes. This could be by exploring new funding opportunities, developing new business models, or creating partnerships with other stakeholders.

Partnership and Collaboration:

• Works with local and regional organisations to promote and develop programs and services for older adults. This includes fostering partnerships with government entities, healthcare providers, non-profit organisations, and other relevant stakeholders.
• Strengthen existing partnerships and establish new partnerships to reach and engage with a wider range of community networks.

Building Integrated Service Model (ISM):

• Identifying integration challenges, demonstrating outcomes from a cumulated service model of CSA, and finding the right technology to integrate the various components.

Research and Development Champion:

• Responsible for staying up to date with the latest research on ageing and incorporating relevant findings into their strategies and programs. Conducts regular assessments of the CSA's integrated programmes to determine their effectiveness and efficiency. This involves analysing program performance data, identifying areas for improvement, and implementing solutions to enhance program outcomes.

Community Outreach:

• Engage with the community, including older adults and their families, to understand their needs and preferences. Oversee campaigns to raise awareness about available resources and programs and gather feedback to inform future strategies.

Communication:

• Act as a representative of the organisation, liaising with the public, the media, and other organisations regarding CSA.

Budgeting and Resource Allocation:

• This role often includes the oversight of financial aspects of all programmes; including the preparation and management of budgets, fundraising, and ensuring the effective use of resources.

Requirements:

• Bachelor's degree in healthcare administration, business management, or related field; Master's degree preferred.
• Proven leadership experience in non-profit operations, preferably in the community care/ elder care sector.
• Strong passion and understanding of the community care/ eldercare regulations, clinical and industry best practices through international work.
• Excellent communication and interpersonal skills to interact effectively with staff, clients, and external stakeholders.
• Strategic thinker with the ability to translate vision and mission into actionable plans.
• Proficiency in financial management, budgeting, and resource allocation.
• Problem-solving skills with the ability to address challenges and drive strategies and initiative.
• Familiar with technology solutions and innovations in elder care services.
• Demonstrated commitment to diversity, equity, and inclusion in care delivery.

We sincerely regret that only shortlisted candidates will be notified.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Centre Principal/Director is responsible for ensuring the efficient operation of the school on a daily basis. Centre Principal/Director leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. Centre Principal/Director, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies.

Centre Principal/Director is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Principal/Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

Roles and responsibilities

1. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
2. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
3. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
4. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
5. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
6. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
7. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
8. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
9. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocates the brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Qualifications

• Must possess Advance Diploma in Early Childhood Education in Leadership Certificate and Degree in related field.
• Excellent communication skills - spoken and written
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; 3 years specifically in a management and leadership position
• Vice Principal are encouraged to apply

We are looking to hire a highly motivated, experienced, Senior Director to head the National Platform - Multi User Wafer Fab (MUWF).

Competencies

• Experienced in semiconductor, manufacturing fab ramp-up, management of semiconductor production fab
• At least 10-15 years of executive-level operational experience
• Strong initiative, self-driven, high creativity to develop and retain customers and industry partners.
• Ability to work as a team with various departments and stakeholders to achieve goals including providing guidance to encourage maximum performance and dedication.

Responsibilities:

• To be the face of the organization, responsible for giving the proper strategic direction and implementing a high-quality vision.
• To oversee all operations, functions, and activities of the MUWF as a national cleanroom facility.
• To ensure on-time, on-budget startup of the facility
• To liase with JTC and its appointed contractors and A*STAR support groups, and ensure good decisions are made
• To provide monthly and key milestone updates to A*STAR management and stakeholders on outfitting MUWF progress
• To develop the MUWF to meet its goals, increase partnership opportunities, accelerate translational research and drive economic outcomes
• To develop and implement strategies that help to achieve the facility’s mission and objectives
• To promote and facilitate the use of the facility for knowledge management, so as to accelerate research (aka “Central Kitchen”)
• To develop tailor-made processes to meet the requirements of R&D, industry partners and low-volume high-mix prototyping
• To manage effectively the operations and administrative affairs of the facility
• To make key decisions for operational activities and set strategic goals
• To oversee the facility’s financial and operational performance
• To implement sustainable 24/7 operations
• To ensure the facility is able to support the hosted research performers to do R&D, prototyping and (selectively) small volume production
• To assess and implement solutions for automating the facility
• To enable an appropriate level of data dashboards for our customers
• To be responsible for the selection of fab suppliers
• To be responsible for tool purchases, installation, qualification
• To create an environment conducive to intellectual and research growth
• To build and support a community of researchers to increase research opportunities
• To establish cross contamination avoidance rules
• To market and promote MUWF
• To market and promote MUWF to appropriate local and overseas companies, and attract them to take up space and collaborate with public sector research performers
• To manage space allocation to the hosted research performers from the public and private sector, including considerations of tenancy mix to reap synergies
• Manage stakeholders expectations and ensure partner satisfaction – grow and retain existing accounts by presenting new solutions and services to partners – farm existing partnerships.
• To secure funding for MUWF2

As a Customer Success Director you will join our department’s senior leadership team to own our entire book of business within APAC. You will manage multiple teams, taking ownership of their growth, development and achievement. You will take ultimate responsibility for your team’s book of business, building strong relationships with customers, minimizing and mitigating risks, along with successfully supporting growth opportunities to ensure your teams hit their KPIs.

WHAT YOU'LL DO

• Be a core member of the Customer Success Department’s Senior Leadership Team helping guide and shape the future of the department and contributing to the future of the wider business
• Manage multiple Customer Success teams - likely in more than one location - hiring, nurturing, performance managing, and supporting the development and satisfaction of your staff
• Hire and nurture new talent into our world-class Customer Success organization by building a pipeline of candidates, setting clear expectations, and managing performance
• Develop a cost efficient organisation that maintains our high standard of excellence when providing support to customers
• Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership to foster alignment, delivering excellent customer experience and positive commercial outcomes
• You will be a public presence for Braze building executive relationships with customers, acting as a point of escalation across your book of business and representing Braze during public activations.
• Working with your managers and individual contributors you will be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy.
• Identify opportunities for continuous improvement including evolving process, reporting, and materials
• Guide your team in managing their clients throughout their lifecycle, work with your team to understand customer's evolving business and technical goals for using Braze and continuously demonstrate value.
• Drive ongoing adoption, setting KPIs and success metrics for ROI
• Advocate customer business use-cases to product development
• Be a point of escalation for clients in your team’s portfolio
• Work closely with internal stakeholders at Braze to design and develop efficient processes and working practice

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

• 5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
• 3+ years experience managing or mentoring staff
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
• You build strong positive relationships with clients and colleagues.
• You are known for being a team player.
• You have a high level of intellectual curiosity.
• You see opportunity and growth in learning more and continuously improving both processes and yourself.
• You have strong technical domain knowledge of two or more of the following: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

Are you a skilled and driven Marketing and Communications professional looking for an exciting opportunity? Knight Frank, the leading international property consultancy, is seeking a talented individual to join our in-house Asia Pacific marcoms team based at Ocean Financial Centre, Singapore.

About Knight Frank:

With a rich history dating back to 1896, Knight Frank has established itself as a global leader in the real estate industry. We provide expert agency and professional advice across the Commercial, Residential, and Rural sectors. Our extensive network spans over 400 offices in 48 countries, ensuring our clients receive unparalleled service and guidance.

Role Overview:

As a Global Service Line Marketing Director, you will play a crucial role in developing and executing comprehensive marketing strategies to position the Knight Frank Capital Markets team, promote our global flagship research reports, manage client communications, drive social media engagement, oversee regional events, support Public Relations initiatives, curate content, and lead the Capital Markets Marketing Committee. You will work closely with cross-functional teams to ensure effective project management, maintain content calendars, and drive the performance and overall success of marketing campaigns.

Responsibilities

• Research Marketing: Project manage global flagship research report campaigns, including maintaining research and content calendars, and overseeing the marketing and distribution of reports.
• Client Engagement: Develop and execute strategic marketing plans to drive brand positioning, client engagement and lead generation. Develop a framework to prioritise target accounts, create account-based marketing plans, and track progress against marketing and business development activities for regional and global business lines.
• Content Strategy and Creation: Develop content strategies and oversee the creation of engaging and compelling content for various marketing channels, including digital, social media, website, print, and multimedia platforms. Ensure consistent brand messaging and positioning across the network.
• Internal Communications: Develop and implement internal communication strategies to engage, disseminate key information, and align teams across the network. Manage internal communication channels, such as newsletters, Global Life contributions and quarterly town halls.
• Integrated Marketing Campaigns: Plan and execute integrated marketing campaigns, coordinating efforts across different channels, such as email and social media, to maximize their impact and effectiveness.
• Event Planning and Management: Plan and oversee the Capital Markets team events, including conferences, roundtables, and webinars. Coordinate logistics, manage budgets, and ensure events are successful in meeting pre-set objectives.
• Public Relations: Support the rollout of global Public Relations initiatives and drive Public Relations activities to enhance brand visibility of key stakeholders.
• Content: Curate global and regional content that can be utilized for client communications and broker-led communications.
• Team collaboration: Lead and inspire the Capital Market steering committee meetings, actively contributing, providing insights and making recommendations.
• Analytics and reporting: Monitor and analyse marketing campaign performance, KPIs, and ROI. Provide regular reports and insights to the management team, recommending improvements based on data-driven analysis.
• Stakeholder Communication: Build and maintain relationships with key stakeholders, including clients, partners, industry influencers, and vendors.
• Industry Monitoring: Stay updated with industry developments, market trends, and competitor activities to identify opportunities and develop proactive marketing strategies.

Requirements

• At least 8 years of relevant experience
• Strategic Thinker: Ability to think strategically and develop effective marketing plans to drive brand positioning, client engagement, and lead generation.
• Project Management Skills: Capable of managing global flagship research report campaigns, including maintaining research and content calendars, and overseeing the marketing and distribution of reports.
• Real Estate Knowledge and Genuine Interest: A strong understanding of the real estate industry and a genuine interest in the sector are advantageous. Your familiarity with real estate trends, terminologies, and market dynamics will enable you to create content that resonates with our clients and showcases our expertise.
• Strong Stakeholder Management Skills: Effective stakeholder management is crucial in this role. You should possess exceptional interpersonal and communication skills to collaborate seamlessly with internal teams, executives, and external stakeholders. Your ability to gather insights and incorporate them into content creation will contribute to consistent messaging and a cohesive brand voice.
• Positive and Growth Mindset: Demonstrates a consistently positive and embraces challenges as opportunities for learning and development. Maintains a can-do attitude that inspires and motivates others.