Total 15 Senior Executive digital design manager job vacancies in Customer Service category in Singapore

Primary Role

Information Security Officer (ISO):

• Develop, implement, review, update, and enforce information security policies and procedures to ensure compliance with ISO standards and regulatory requirements.
  • Regularly review and check IT processes, systems, and controls
• Identify, assess, and manage information security risks including suggest of improvements and recommendations
  • Work with relevant stakeholders to develop and implement risk mitigation strategies.
• Lead the response to information security incidents, conducting investigations and implementing corrective actions.
• Develop and deliver security awareness training programs for employees.

Secondary Role

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
  • Diagnose and resolve technical problems through phone, email, or in-person communication.
  • Assist users with system access, password resets, and account management.
• Install, configure, and update software applications on end-user devices.
  • Ensure that software licenses are properly managed and adhered to.
• Maintain accurate documentation of IT support processes, troubleshooting steps, and solutions.

RESPONSIBILITIES

Marketing of Co-Work Spaces

• Create & post contents that resonates with our target audience.
• Execute marketing through social media.
• Implement SEO to drive traffic to company website
• Perform any photography or videography needed in the execution of marketing campaigns and social media content
• Generate and manage leads. Attend to enquiries.

Front Desk Management

• Cover the front desk. Ensuring there is consistent coverage during business hours. Be the on-site point of contact.
• Greet clients and guests. Manage entry access of clients, visitors or guests. Conduct centre tours.
• Respond to products and offerings, service-related queries or requests from clients, visitors or guests.
• Building relationships with clients and guests.
• Ensure all the documents and google drives are up to date.
• Keep the front desk clean and organized.
• Notify clients of any food deliveries and couriers.
• Answer any questions from clients and guests related to the building including way-finding, policies and procedures, community etiquette.

Operations and Management:

• Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Receive, process, sort, and organize all mails.
• Keep all the mails and documents organized
• Return to Sender for unidentified mails and former clients mail after 60 days of no-pick up.
• Know and explain Penguins policies and procedures to all the clients and communicate, inform, and update clients on any building issues.
• Provide support for all the clients and guests on the meeting room booking.
• Administrative work required for seamless centre operation (e.g., courier matters, pantry inventory ordering, performing payment charges, liaising with finance team on creating invoices, updating centre and client records/transactions)

Clients Engagement & Retention

• Complete scheduled conversations with clients to help them maximize the value of their membership while checking in on all clients regularly to understand their ongoing experience.
• Anticipate client and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
• Follow up in person with all clients who’ve given a negative feedback/response and ensure necessary steps have been taken to resolve client’s concern.
• Review all clients’ feedback to understand areas of improvement and implement proactive changes, keeping client experience top of mind.

Check-In & Check-Out

• Conduct pre-check-in meetings/calls with all new clients to ensure a smooth check-in.
• Inform and liaise with the building MCST on the necessary to ensure smooth access to the building on check-in & check-out day.
• Complete the New Client Orientation Tour for all new clients on check-in day.
• Conduct check-out meetings to understand the departing clients’ overall experience.
• Collect keys/key cards upon check-out and handling necessary reinstatement works after check-out

JOB REQUIREMENTS

• Good spoken English and Mandarin (required to communicate to Mandarin speaking clients)
• Experienced in SEO, SEM, contents writing.
• Proficiency in MS Office, Adobe Illustrator, Photoshop, Lightroom.
• Customer service and/or marketing campaigning experience.
• Must have strong verbal and written communication skills.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum Diploma in related fields
• 3 to 5 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

SENIOR SERVICE ENGINEER (Audio Visual)

Job Responsibilities :-

· Design and develop audio visual/solutions including schematics, floor plans and wiring diagrams

· Installation of audio visual systems, including equipment placement, cabling and integration with other systems

· Ensure that all audio visual systems meet industry standards and project requirements

· Test and troubleshoot audio visual systems to identify and resolve any issues

· Create and maintain project documentation, including system manuals, as-built drawings, and testing report

· Work with technical team to schedule and perform regular system maintenance, including firmware updates, software upgrades and hardware replacements

· Stay up-todate with industry treands, technologies and best practices for audio visual system design and installation

· Communicate project updates and status to project managers and clients as needed

Requirements :-

· Diploma/Higher Nitec in Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

· Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

· A team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion.

· Possess a high level of commitment and initiative.

· Preferably with at least 1-2 years' experience in relevant field

Benefits :-

· Competitive remuneration package which commensurate with experience and qualifications

· 5-day work week with good work-life balance

· Comprehensive insurance and medical benefits

· Local and overseas training available.

Responsibilities

• Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Duration:

• 6 months contract

Location:

• Toa Payoh

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3,300

Requirements

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Ability to work collaboratively as part of a cross-functional team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Requirements:

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Prior working experience in Real Estate industry
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Job Overview

As a Customer fulfillment executive, your role will be to maintain our customer’s end-to-end experience, which involves customer service and fulfillment. The ideal candidate must be detail-oriented, customer-focused, and have strong communication skills. They must be able to speak and write fluently in English and work well in a team.

Junior / Senior positions are available. Candidates requiring a work permit in Singapore are welcome to apply.

Responsibilities

Customer service and success

• Address patient’s inquiries over various communication channels, mainly text-based messaging.
• Patient relations such as registration, and appointment booking.
• Assist and escalate user and technical issues to relevant departments

Order fulfillment

• Dispensing of medications
• Packaging and dispatching of orders on time
• Handle customer verification and billing
• Monitoring and follow-up on medical report, patient requests etc

Administrative duties

• Stock-taking and inventory check
• Clinic housekeeping
• Other administrative duties such as data entry, and bookkeeping, as required.

Qualities we are looking for

• Polytechnic Diploma, GCE A / O / NITEC qualification
• Background in healthcare, or another frontline service such as F&B and hospitality is a plus
• Compassionate and sensitive towards customers
• Comfortable communicating with medical providers & patients
• Excellent customer service skills and attention to detail
• Willing to learn and adapt in a fast-paced environment
• Confident with google docs and spreadsheets
• Candidates with no previous healthcare experience are welcome to apply

Why work with us?

• Potential career growth in a healthcare startup environment
• Unique clinical environment with minimal in-patient contact
• 5mins from MRT Station

Background

Cloud Clinic is building APAC #1 healthcare e-commerce experience. We are engineering novel ways to provide affordable and convenient healthcare to individuals who are proactive and independent. Sire and Dame - our main websites - provides subscription-based prescriptions for men and women.

Expected salary:
$18,200 - $31,200 (inclusive of AWS bonus)

Variable performance bonus

=============

"A spark can kindle a flame" - Emmet Fox

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Customer Service Executive - Printing / Design and Build Company - Support Sales Order [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum Diploma in related fields
• 3 to 5 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Responsibilities

• Plan, propose and drive marketing opportunities that align with the team’s strategy to achieve key outcomes across branding, product, communications, growth, performance, campaigns and social
• Collaborate with key clients and partners on joint marketing activities that encourage consumer & client engagement and conversion
• Collaborate with both Marketing and Partnerships team in forming and maintaining relationships with new and existing platform strategic partners respectively, to drive platform growth and enhance positioning as a leading lifestyle rewards programme.
• Work with cross-functional teams (product, customer & client operations, business development) to plan and implement marketing-related projects and campaigns
• Proactively monitor campaign ROIs, derive actionable insights and take prompt actions to conduct A/B testing and optimize marketing performance
• Adopt a data-driven approach to providing recommendations and developing marketing initiatives
• Keep abreast with the latest marketing technologies and trends to uncover new marketing opportunities
• Support the management of our campaign budgets, agencies & vendors, to ensure cost effectiveness and achievement of campaign deliverables
• Support key programme

Period

• Permanent

Location

• Toa Payoh, office will move to Ubi around end of 2024

Salary

• Up to $5,000

Working Hours

• Monday – Friday (8.30am to 6pm)

Requirements

• Bachelor’s degree in Business, Marketing or a related field, preferably with experience in retail/brands, loyalty or martech environment
• Strong marketing, communications and brand management skills, with proven interest in marketing-related fields
• Proactive self-starter with excellent interpersonal skills and thrives in a dynamic, fast-paced and data-driven environment
• Well-organized and able to navigate ambiguity, effectively managing tasks with a problem-solving mindset
• Clear communicator and presenter with excellent written and verbal communication skills
• Ideally, have experience in marketing, data and customer engagement tools, including and not limited to Adobe Experience Manager, Adobe Campaign, Adobe Analytics, Google Analytics, Appsflyer, MixPanel, Google Tag Manager, Power BI, Tableau or programming language (HTML)
• Prior experience in partnerships management, which includes negotiation skills, is a plus.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Department: Digital Platforms

Work Location: Toa Payoh

Salary: $2,600 to 3,300 (depending to on work experience)

Job Description

Job Scope :

· Monitoring and managing the entire customer service process

• Resolving customer issues brought to our attention in a timely and effective manner

• Creating procedures and policies for effective customer service

• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives

• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience

• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team

• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency

• Ensure that Standard Operating Procedures (SOPs) are kept updated

• Provide administrative support and perform ad-hoc duties as assigned

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)