**Position Overview:**
The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.
**Key Responsibilities:**
1. **Technical Support:**
- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.
- Diagnose and resolve hardware, software, and network-related problems efficiently.
- Provide step-by-step guidance to users on issue resolution or workaround solutions.
2. **End-User Assistance:**
- Assist users with software installations, updates, and configurations.
- Educate users on best practices for using hardware, software, and applications effectively.
3. **Hardware and Software Maintenance:**
- Install, configure, and maintain computer systems, laptops, printers, and peripherals.
- Perform regular updates, patches, and security measures on software and systems.
- Troubleshoot and repair hardware components as needed.
4. **Network Support:**
- Troubleshoot network connectivity issues, both wired and wireless.
- Assist in setting up and managing network devices, such as routers, switches, and firewalls.
5. **System Administration:**
- Maintain user accounts, permissions, and access levels.
- Assist in the administration of servers, domains, and other IT infrastructure.
6. **Documentation and Reporting:**
- Maintain accurate records of support requests, resolutions, and actions taken.
- Provide reports on recurring issues, trends, and improvements to management.
7. **Remote Support:**
- Provide remote assistance to off-site users, ensuring their technical needs are met.
8. **IT Projects:**
- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.
9. **Training and Knowledge Sharing:**
- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.
- Share technical knowledge with colleagues to foster a learning culture.
**Qualifications:**
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure
Fundamentals) are advantageous.
- Proven experience in providing technical support and troubleshooting.
- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.
- Excellent problem-solving and communication skills.
- Customer-oriented approach and the ability to work well with end-users.
- Ability to work independently, manage priorities, and meet deadlines.
- Adaptability to changing technologies and environments.
**Benefits:**
include competitive salary, a dynamic work environment.
