We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting technical prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to a rapidly growing team, Datadog, and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to client technical troubleshooting requests (live troubleshooting / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
• Debug and reproduce issues and dive into the 600+ integrations that Datadog works with
• Expand on our library of documentation and knowledge based articles for a variety of technologies
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• A critical thinker who defaults to a client-centric approach
• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Have some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability
• Business-level fluency in Bahasa Indonesia both in verbal and written communication as you will be focusing on the Indonesia market.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-class onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Job Responsibilities:

• Installation of OM Products: Oversee the installation of OM products at customer sites.
• Training: Provide training for operators on equipment usage and best practices.
• Repair Services: Conduct repairs on systems and components as needed.
• Project Management: Prepare and manage service projects to ensure successful execution.
• Equipment Calibration: Perform calibration of equipment to maintain optimal performance.
• Technical Support: Offer technical support to customers, addressing any issues or questions they may have.

Requirements:

• Min Diploma in Electronic/Electrical/Mechatronic or relevant engineering field.
• Capable of performing system calibration for all machine types, including legacy products.
• Proficient in independently executing system installations within designated timeframes.
• Skilled in diagnosing machine faults and issues effectively for customers.
• Self-motivated with strong sense of responsibility and urgency
• Diligent in documentation, reporting and tasks tracking ability
• Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
• Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Job Info:

• Salary: Basic up to $4700 + AWS + VB + Transport Allowance $880
• Working Hours: Monday - Friday (9am - 5:30pm)
• Location: Changi Business Park Vista
• Our client is a global leader in advanced analytical and measurement technology

Job Scope:

• Prepare quotations for services and spare parts in response to customer inquiries
• Execute service tasks, including in-house repairs and on-site commissioning, for a range of gas and water quality analyzers, CEMS, and AQMS
• Diagnose analyzer issues and advise customers on optimal solutions, adhering to company's standard procedures and safety protocols
• Cultivate and maintain strong customer relationships while delivering high-quality service support
• Collaborate with customers to address service concerns and resolve technical issues effectively
• Assist project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects
• Identify opportunities to secure new preventive maintenance contracts
• Conduct product training sessions for end-users and distributors

Requirements:

• Degree in Engineering (Mechanical, Environmental, Science, Electronics/Electrical Engineering or equivalent qualification)
• Preferably 3 - 5 years of working experience or more in the analytical instruments or related field
• Knowledge of gas analyzers, CEMS, AQMS, and water quality analyzers would be advantageous
• Must have field service engineer experience. Technical competence in air/gas & water quality analytical instruments. Exposure to process & environmental monitoring equipment
• Customer-oriented with a positive attitude

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280 
Ian Gan Zhi Shen| EA Personnel No.: R21102913

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Field Service Engineer (Laser machine & Semiconductor Equipment)

• Office: (Bendemeer), most of the time at customers site (island-wide)
• 5 days Mon-Fri 830am-530pm,1 hour break
• $ 3,500 - $ 4,000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

Apply now for Interview arrangement

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Office: Bendemeer, most of the time at customers site (island-wide)
• 5 days Mon-Fri 830am-530pm,1 hour break
• S$3,500 - 4,000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

The Difference You Will Make

STERIS is recruiting for a Senior Field Service Engineer to join our team in Singapore. As a proven leader and technical expert within the Service Engineering department, you will be responsible for independent management and completion of assigned projects, providing consultative support on technical issues to personnel at all levels of the organization and development as well as implementation of process improvement initiatives. You will drive activity across the service organization by using clear communication and data-driven justification and comprehensive expertise of a particular field or technology necessary to meet future goals of the service organization.

What You Will Do

• Plans optimum workload and journey times to include servicing, warranty calls, and breakdown cover. Assessing priority of customer and company requirements, altering workload as necessary.
• Perform preventive, corrective maintenance and Qualification Operation Qualification (IQOQ) as required on STERIS and related product lines. This includes testing, disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Service customers by providing Product Maintenance Agreement (PMA), service calls, warranty calls, field upgrade programs, etc. Perform installations as required.
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.
• Actively promotes the advantages of the Company’s Service Contracts by selling contracts at every opportunity and to achieve the service sales budget set by the Company including collection of payments due from the service invoices which are billed locally to the hospitals.
• Maintain a working relationship with the Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Maintains effective relationships with the Service Manager, customers, managers, support functions, and the sales organization, ensuring customer expectations are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance. At the Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
• Maintains adequate stocks of required spares, to ensure equipment is repaired and service on the first visits and second visits are kept to a minimum.
• Provides detailed reports on condition of customers’ machines as and when required. Assesses and reports on reliability of new products and modifications.
• Maintains and updates customer record system for own use and the benefit of the other departments such as installed bases of our equipment in local hospitals and the serial numbers of the equipment supplied.
• Identify and implement changes to processes, systems and/or procedures that improve performance and increase department efficiency.
• Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories and techniques when required.
• Training the new engineers, assists project engineers with pre-site installation requirements, risk assessments and ensure that subcontractor on site comply with Workplace Safety and Health (WSH) and safety standard, support product complaints, and provides consultative support to Regulatory and Quality Control for product upgrades and service procedures.

What You Will Bring

• Significant experience in Service Engineering or associated field with technician Certificate/Engineering Diploma with or Degree or equivalent.
• General knowledge of washers & decontamination products, principles and methods of sterilization, steam generators, operating theatre lights and tables, industrial controls and central processing systems will be beneficial.
• Able to make decision to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
• Computer knowledge of networking of two & three tier configurations.
• Able to travel to customer sites with flexible scheduling to accommodate customer needs.

Job Responsibilities :

• Provide single point of contact for servicedesk
• Provide 1st and 2nd level support to troubleshoot IT issues
• Provide assistance & support to IT Projects
• Assist in the daily running of data center and server management
• Assist in procurement, document control, asset tracking & administration.

Job Requirements :

• 2 - 5 years of IT Technical, end-user support working experience
• Experience in creating user’s account and mailboxes on AD and Exchange
• Good Knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good Knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
• Good Knowledge in diagnostic of hardware issues on PCs and notebooks
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc

Assistant Service Engineer / Service Engineer

Salary: $2000 - $3500

Working Hours: 8.15am - 5.45pm

Working Days: 5 Days [Monday - Friday]

Working Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

• Basic $4000 - $5200 + Variable Bonus + Allowances
• Excellent Welfare and Benefits + Career progression
• Working location: West / Northeast (Both location available)
• Working hours: 8:30am – 5:30pm (Mon – Fri)
• BMS / ACMV / Electrical / ELV
• Training Provided

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS//DCS//PLC//SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management

Requirements:

• Diploma and/or Degree in Electrical, Mechanical, Mechatronic Engineering or equivalent
• Knowledge on BMS / ACMV / ELV – Project Management will be a plus point – TRAINING will be provided for candidate with less experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Location: Tuas (Company pick up available - West & North)

Salary: $3,000 - $4,000 + OT + AWS + Performance bonus

Working days: Monday - Friday

Working hours: 8:30am – 4.30pm

Job Description:

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Perform verification, calibration and preventive maintenance (PMs) with in-house Metrology SOPs

• Maintain in-house calibration and qualification tools to ensure that they are timely calibrated and maintained

• Handle and Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM, Qualification, repairs)

• Ensure that the External 3P vendors are qualified under Customer off-site and on-site requirements prior their service job execution

• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA)

• Identify and recommend customers appropriate inventory type and quantity of inventory supply of critical equipment service parts, verification/calibration/PM kits and service tools replacement to minimize instrument downtime and budget planning.

• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program, using in-house Asst Management system in the following areas:

• Training

• Service Reports of all equipment and calibration tools for all services performed

• Asset information

• Vendor Qualification Review

• Effective communication and coordination with customers, vendors, multi-functional team in the company to ensure services can be carried out effectively.

Qualifications and Criteria

• Min Diploma in Chemical engineering / Biomedical engineering / Mechanical / Electrical engineering
• Min 1 year of engineering exp or Lab experience

Lifescience MNC

Office hours Mon to Fri

Up to $3.2K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Mon to Fri - 8am to 5.30pm

Job Description

Attend to customer enquiries and complaints, including on-site calls

Recommend preventive measures and provide prompt and effective resolution to technical problems

Assuage dissatisfied customers with prompt resolutions for any product or service issues

Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors

Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

Update Service information system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department.

Job Requirements.

Diploma/Degree in Mechanical Engineering

Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

Resourceful with good analytical and interpersonal skills

Strong communication skills

Good team player with ability to lead and multi-task

Possess Class 3 driving license will be an added advantage

up to 4.2K

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.

• Manage all orders efficiently until fulfilment stage, by working closely with Service team. • Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

• To provide support to other service activities that may be assigned in the course of work • Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

If you are interested and meet the requirements, please apply with your resume to [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

Job Description:
The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.

Area of responsibility:
• Key point of contact in Asia for tier-3 browser related support for incident and service request.
• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
• Create and update baseline settings documentation for all browsers across all platforms.
• Maintain Intune CSP and related policy configuration.
• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
• Create and maintain Knowledge Base articles for the web browsers topics.
• Create and update baseline documentation for all browsers across all platforms.
• Collaborate with Packaging Team for deployment of browser frontend technologies.
• Troubleshoot complex issues with vendors.

Technical requirements:
• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
• Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
• Good knowledge in MEM Windows applications fundamentals.
• Good knowledge in Microsoft registry.
• Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
• Intermediate scripting skills in Microsoft PowerShell.

Pre-requisites:
Experience Level: L3

Skillset:
· Minimum 8 years of IT support experience with at least 2 years' experience in tier-3 browser support.
· Good business writing skills in documentation drafting.
· Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
· Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third-party browser publishers’ KB articles and guides.
· An independent and dependable team player.

Education:
· Bachelor's degree in computer science / information technology / engineering or similar
· Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.