Total 6 finance supervisor job vacancies in Customer Service category in d16 upper east coast bedok eastwood kew drive

Role and Responsibilities

Customer Service Supervisor

• Assist the manager in overseeing the team to ensure efficient operations.
• Support daily call center operations to enhance service quality.
• Manage team schedules to optimize workforce allocation.
• Proactively resolve customer issues to ensure satisfaction.
• Handle incoming phone calls, walk-ins, emails, and social media inquiries.
• Respond to customer requests and complaints in a timely and efficient manner.
• Regularly update system information to maintain data accuracy.
• Conduct follow-up calls with customers and coordinate actions/service recovery with various departments when necessary.
• Experience with ticketing systems is a plus but not required.
• Identify and assess customers’ needs to enhance satisfaction.
• Go the extra mile to engage customers and provide exceptional service.
• Proficient in Microsoft Office Excel for data analysis and reporting.

Requirements

• Passionate about customer service and dedicated to creating excellent customer experiences.
• Availability to work on weekends (Saturday or Sunday) and flexible hours.
• Familiarity with contact center operating systems; prior experience is a plus.
• Fluent in English and Mandarin, with excellent communication skills.
• Strong team player with the ability to support and motivate team members.
• Excellent problem-solving skills and a service-oriented mindset.

Position Overview:

Reporting directly to the Centre Manager (CM), the Supervisor plays a pivotal role in ensuring the effective operation and delivery of the services within the Active Ageing Centre Care (AACC) which includes Active Ageing Programme, Befriending and Community Screening & Social Connector. This position requires strong leadership, organizational skills, and a deep commitment to enhancing the well-being of senior community members.

Key Job Scope and Responsibilities:

1. Program Development

Collaborate with the CM to develop activities and programs tailored to the needs and interests of community seniors. Lead the planning, implementation, and evaluation of programs and activities that promote physical, mental, and social well-being for seniors.

Ensure programs align with service and funding requirements and KPIs (Key Performance Indicators) set by the authority.

Develop and implement outreach plans to engage and profile seniors within the service boundary for appropriate follow up actions.

Update and maintain database list of AACC members and contact list.

2. Team Supervision

Supervise, guide and support the AACC program coordinators. Assist the CM to identify and provide training needs and development opportunities for staff to ensure high-quality service delivery.

Facilitate volunteer recruitment, training and retention.

3. Resource Supervision

Work with CM in the timely preparation of budget and procurement plans for management’s approval. Monitor and ensure the effective and efficient use of resources and funding.

4. Compliance and Reporting

Ensure compliance with all relevant regulations, policies, and guidelines.

Prepare and submit regular reports to the CM, detailing program outcomes, financial expenditures, funding utilization and other required information.

Maintain accurate records of all activities, participants, and financial transactions and ensure proper documentation of KPIs and outcomes for audit purposes.

5. Stakeholder Engagement

Support the CM in establishing and maintaining partnerships with local organizations, healthcare providers, government agencies and community groups to enhance service delivery and community support.

Promote the AACC's services and actively participate in community events to raise awareness and foster community engagement.

6. Quality Assurance

Implement quality assurance measures to continuously improve service delivery.

Conduct surveys and gather feedback from seniors and other stakeholders to assess program effectiveness and identify areas for improvement.

Address any complaints or issues promptly and effectively.

7. Strategic Planning

Assist in developing and implementing strategic plans to achieve KPIs and goals.

Contribute to the development of policies and procedures to enhance the AACC’s operations and services.

8. Health and Safety

Ensure a safe and healthy activity environment for all participants and staff.

Conduct regular risk assessments and implement measures to mitigate identified risks.

Respond appropriately to emergencies and incidents.

Qualifications and Certifications:

Min A Level/ Diploma/ Degree in any field

2 years’ experience in running operations or Active Ageing Centres would be an advantage.
Relevant certifications in senior care, first aid, or health and safety are advantageous.

Skills:

Strong leadership and organizational skills, excellent communication and interpersonal abilities, proficiency in budgeting and financial management, ability to work collaboratively with diverse stakeholders, and proficiency in Microsoft Office and database management software.

Attributes:

Excellent service mindset to serve the senior and a deep understanding of senior care and community engagement.

Working Conditions:

Full-time position, with occasional evening or weekend work required for special events or meetings.

Office and community centre environment.

Physical requirements include the ability to lead activities, move and lift equipment.

Position Overview:

The Senior Care Centre Supervisor is responsible for overseeing the daily operations of the centre, ensuring the well-being and safety of the seniors, and supervising a team of care staff. This role reports directly to the Centre Manager (CM) and requires a high level of organizational, leadership, and communication skills.

Key Job Scope & Responsibilities:

1. Centre Operations

Assist CM to ensure smooth and safe operation of the centre ground. Ensure the centre adheres to all relevant health and safety regulations and guidelines.

Supervise daily routine such as meal preparation, serving of meals, centre programme, review of client's status and cleaning duties of staff.

Coordinate, plan and assist to execute programmes, outing, and services with internal and external stakeholders.

Conduct/Assist in the admission process in the absence of the CM.

2. Client Care

Oversee the development and implementation of individualized care plans for each senior.

Conduct clinical assessments for clients on admission, regularly and when needed according to MOH service requirements.

Ensure that all seniors receive appropriate and compassionate care tailored to their needs.

Monitor the physical and emotional well-being of seniors and take action as needed.

Maintain the documentation properly and timely.

3. Team Supervision

Supervise, guide and support the Senior Care Centre Staff. Assist the CM to identify and provide training needs and development opportunities for staff to ensure high-quality service delivery.

Prepare the monthly Staff Roster.

To ensure the transportation schedule is planned effectively and operates smoothly and safely.

Evaluate staff performance and provide feedback to promote continuous improvement.

4. Communication

Act as a liaison between the centre, clients' families, and external agencies to ensure clear and effective communication.

Address and resolve any concerns or complaints from clients or their families in a professional manner.

5. Resource Supervision

Work with CM to ensure financial sustainability of the centre. Monitor and ensure the effective and efficient use of resources and funding.

Monitor orders of the SCC supplies.

6. Compliance and Reporting

Ensure compliance with all relevant regulations, policies, and guidelines.

Prepare and submit regular reports to the CM detailing status of the centre including outcomes, utilization rate, client’s care, financial expenditures, programme plans, staff update, operational issues and other required information.

Ensure completion of client's file. Monitor assessment measures and ensure timely update from relevant staff.

Assist CM to prepare for MOH audit.

7. Quality Assurance

Implement quality assurance measures to continuously improve service delivery.

Conduct surveys and gather feedback from seniors and other stakeholders to assess centre programme effectiveness and identify areas for improvement.

Address any complaints or issues promptly and effectively.

8. Health and Safety

Ensure a safe and healthy activity environment for all participants and staff by conducting regular risk assessments and implement measures to mitigate identified risks.

In-charge of Fire Safety management

Liaise with Facility department for any faulty equipment.

Respond appropriately to emergencies and incidents.

Qualifications and Certifications:

A degree or diploma in healthcare, social work, gerontology, or a related field.

Minimum 2 years of supervisory experience preferred.

Knowledge of relevant healthcare regulations and standards would be an advantage.

Skills:

Strong leadership and organizational skills, excellent communication and interpersonal abilities, proficiency in budgeting and financial management, ability to work collaboratively with diverse stakeholders, and proficiency in Microsoft Office and database management software.

Attributes:

Excellent service mindset to serve the senior and a deep understanding of senior care and community engagement.

Ability to handle stressful situations with calmness and professionalism.

Working Conditions:

Full-time position, Monday to Friday.

Primarily indoor environment with occasional outdoor activities.

Requires physical activity including lifting and assisting seniors.

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes.
• Carry out other responsibilities and duties as assigned from time to time.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital,
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Location

• Blk 222C, Bedok North Drive, #01-66, Singapore 463222

Financial Analyst, Customer Solutions - Singapore, APAC Ads Finance

Target Level: 4 - 5

Our Mission

The APAC GCS Finance team partners with sales and cross-functional leadership to provide analytical input and recommendations on key business decisions. We are responsible for core operations such as forecasting and budgeting, and act as a key advisor to the leadership team on topics such as business performance, risks and opportunities, market acceleration plans and resource allocation.

The Role:

- From ensuring flawlessly smooth operations to enabling rich insights on business performance and shaping the development of regional priorities, the Finance organization is an important advisor to the business and a guardian of long-term value creation. In this role, you will work with senior sales leaders Customer - ----Solutions, act as a trusted advisor and a guardian and own end-to-end finance partnering on regional business priorities.

With strong analytical skills and presentation skills, you will distill crisp insights on complex, ambiguous topics, helping the APAC GCS senior management team make better business decisions. You will operate with a high degree of independence and collaborate closely with the GCS finance leadership and central finance teams based in the US to drive an effective business partnership. You will engage closely with and influence a wide range of stakeholders in Google’s global, regional and local teams, as well as senior management, across Finance, Sales, and Strategy and Operations.

Responsibilities:

• Provide management with clear insights and recommendations into drivers of revenue, market trends, risks, and opportunities leading to revenue enhancing sales & product actions.
• Engage in deep dive analyses to understand business performance, and provide concise summaries and recommendations to management.
• Support critical financial planning processes such as revenue forecasting, sales target setting, revenue calls preparation, and sales performance evaluations.
• Work with cross-functional teams to develop business cases / strategic plans backed by relevant analyses and insights

Minimum qualifications:

• BA/BS degree in a quantitative field of study preferred with a strong academic record.
• 3 years experience in strategy consulting, corporate finance or similar commercial analytical role
• Sound business judgement and problem solving, and analytical skills
• Fluency in English

Preferred qualifications:

• Excellent communication skills: ability to craft and deliver clear, coherent and concise messages to senior business leaders
• Leadership skills and ability to collaborate effectively with dispersed cross-functional teams
• Strategic thinking and an aptitude for problem solving,
• Advanced proficiency in spreadsheets/ modeling. Familiarity with, and/or enthusiasm for SQL and working with large volumes of complex data

Skill/Experience/Education

Mandatory

Financial performance metrics Ability to create, track and manage KPIs and other financial performance metrics.

Financial research and analysis

The ability to systematically gather and analyze data from a variety of internal and external sources (e.g. external valuations,10Ks, benchmarking, commodity movements) and draw conclusions, generate alternative solutions and evaluate outcomes.

This includes the ability to add value to business planning and strategies.

Financial technical aptitude Experience with SQL Ability to quickly learn and/or use a financial system/technology (e.g., SQL, or relevant systems), understand and clearly explain familiar finance related technologies, solve or analyze technical issues or provide useful technical insights when needed.

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes.
• Carry out other responsibilities and duties as assigned from time to time.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital,
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Location

• Blk 222C, Bedok North Drive, #01-66, Singapore 463222