Total 16,330 food beverage service job vacancies in Customer Service category in Singapore

Job Description

• Industry/ Organization Type: Manufacturer (Cleaning Products)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3500 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Engine and hydraulic knowledge with 1 or 2 years of working experience in the automobile industry (Electrical & Mechanical) will be an advantage.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering)
• Possess Class 3 driving license will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• To provide support to the Team Leader and Supervisor in the daily ground operations
• Providing management of facilities, running of system operations and handling enquiries
• Attending to all operational matters as and when deemed necessary, to make situation decisions to minimize disruption to the operation
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with 2 years of Cashiering / Customer Service experience
• Have prior relevant experience in the scope that has been assigned
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Tuas Link MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Responsibilities:

Admin / Receptionist

• Data entry and computation
• Handle scanning and sorting of documents
• Handle hotline and calls
• Reply emails
• Simple admin duties as assigned

Clinic Assistant

• Patient Registration
• Appointment booking for patients
• Frontline duties
• Data Entry
• Organize paperwork
• Other ad hoc duties as assigned

Patient Service Associate

• Provide frontline customer service for the Department.
• Register and verify patient information
• Providing pre-operative scheduling and coordination services, advising patients on their admission process, providing financial counseling, as well as collecting deposits from patients.
• Handle general and wayfinding enquiries from patients and visitors.
• Answers incoming and outgoing calls in a timely manner.

Requirements:

• Min. NITEC/Diploma in any discipline
• Can start as soon as possible
• With relevant experience will be an advantage

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.


Recruiter's Ref Code: #HRY
EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

This is a Customer service executive role at reception of a backpacker's hostel located at Chinatown and Lavender- Job duties include the following:

- Receiving of visitors at front desk by greeting, welcoming them appropriately and warmly

- Handling of customers' queries, needs and complaints

- Handling cashiering

- Managing of reception at hostel

- Managing Customer satisfaction scores and execution of administrative tasks to highest quality standards

- Any other reception duties as deemed required by company

Requirements:

- Pleasant personality

- Ability to be customer service oriented and focused

- Able to converse well

- Able to multi task and work in a fast pace environment

* Must have more than 10 years working experience in furniture installation.

* With driving licence.

* Rich experience in assembling complicated furniture such as workstation,cabinet,director table, system panel etc.

* Rich experience and skills to solve problem during furniture installation.

* Rich experience in E-commerce website maintenance.

* Good interpersonal skill to communicate with customer to comply with customers' requirement.

* Perform furniture assembly or repairing at clients' premises.

* Perform delivery, warehouse management, container unloading, housekeeping etc.

* Responsible for doing manual work requiring physical fitness and strength.

* Willing to do OT when necessary.

* Willing to do night shift when necessary.

* Willing to work on weekend and public holiday.

* Good personal character and working attitude, customer oriented.

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Bishan Community Club)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Service Crew - Japanese Cuisine Restaurant [3770]

• Basic Salary: $2400 + Incentive + Allowances + OT (Gross can up to $3200 and above)
• Working hours: 8 - 9hrs each day (split shift); 5 days work week; up to 44 hrs each week.
• Working Location: Odeon Towers (City hall station) or Marina One (Downtown station)

Job Descriptions:

• Bar and front-of-houseLearning the ins and outs of the menu,
  Ensuring the restaurant and bar are spotlessly clean and ready to operate
• Help take orders, preparing drinks, and serving food
• Creating an atmosphere of joyfulness and enjoyment
• Connect with the customer and ensure their needs are met and feel taken care of.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Duration: Permenant

Salary: $15/hr

Working hours: 5 days per week at least 1 weekend (Monday – Sunday)

Location: Buona Vista

-9.30am - 6:30pm

-12pm – 9pm

-1:15pm – 9:15pm

Responsibility:

- Handle systems relating to shopper management and rewards programs.

- Provide assistance and general information to shoppers at the Concierge Desk. (Customer Facing)

- Handle the administrative and clerical work relating to the events and promotions at the mall.

- Handle mall redemption programs such as vouchers, premiums, and parking

- Assist in customer loyalty programs.

- Assist in collating tenants’ gift voucher reimbursement.

Job Requirements

•Min 1-2 years of relevant working experience

•Good communication and co-ordination skills

•Able to work independently and in a team

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job descriptions:

1. Greet customers
2. Attend to customers' need
3. Handle Cashier
4. Table setting
5. Clearing tablewares and upkeep of restaurant

Job requirements:

1. At least have work in F&B sector or experience in service crew
2. Responsible and attentive
3. no min education qualification required
4. has a Food course safety certificate will be good

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

This is a 12 months contract assigned to our client

Work Location: near Commonwealth MRT

Salary Range : $2,300-$2,600

Timing

1. Shift time - 8am-8pm

2. 44 hours per week (5.5 days of work)

3. Rotating shift Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance

team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Education

1. O Level

2. Pass O Level English

Our Client is a well establisted market leaders in the Asia Pacific and global markets to Contribute to Society Through Science and Technology.

• Permanent Position : Regional Service Engineer
• Salary :Attractive Remuneration + Bonus + Traveling Aowances
• Location : West (Kent Ridge)
• Working Hours : Office Hours, Monday to Friday

Job Responsibilities:

• Responsible for installation, maintenance, troubleshooting and repairing of mass spectrometry equipment or system.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.

Job Requirements:

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

Executive, Clinical Services

JOB DETAIL

BROAD FUNCTION

The role of the Executive, Clinical Services, is to plan and support the development and implementation of clinical services and clinical programmes , as part of the functions of the Clinical Services Office. He/She will work closely with the Chairman, Medical Board, Deputy Director, Clinical Services, Clinical Heads, other staff members of Clinical Services, internal and external stakeholders.

The Executive will also have the opportunity to participate in other roles within the Clinical Services office for growth and development.

MAJOR DUTIES & RESPONSIBILITIES

Specific

• Support the strategic development and implementation of clinical services and hospital-wide clinical programmes, including development of policies, guidelines, workflows and care paths.
• Monitor, collate and analyse data from the programmes to identify early trends and work with the programme lead to develop interventions if needed.
• Perform administrative duties relating to the clinical programmes, including secretariat duties, organising multi-disciplinary meetings and workgroups.
• Conduct audits, quality improvement and produce reports on the activities and performance of the programmes.
• Support hospital licensing activities including preparation of checklists and documents

General

• Perform any other duties as assigned by the Chairman, Medical Board and/or Deputy Director, Clinical Services.
• Support related Go-Live activities (e.g. full dress rehearsal) and hospital committees under the responsibility of Clinical Services and undertake its related work working with internal and external stakeholders.

JOB REQUIREMENTS

• University Degree
• At least 2-3 years of related experience
• Experience in related areas (e.g. healthcare, clinical operations, clinical services, clinical coordinator, data analytics, audit, licensing) would be advantageous
• Able to multi-task and with good project management skills
• Able to communicate effectively at all levels with good interpersonal skills
• Possess a good command of language, both written and spoken
• Data savvy and proficient with systems thinking

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Clinical Service Executive – Lynn

Lynn Ho R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

Interested candidates kindly submit your CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Brief description of the Restaurant

YAKINIQUEST - a Japanese BEEF YAKINIKU fine-dining concept restaurant

Dynamic, Fun & innovative Japanese Company with audacious ideas in spreading the power of Yakiniku around the world!

A company with values: Firm dedication to career Development, wholeheartedly(Omotenashi) , innovative, responsibility & sincerity

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience

Job Requirements

• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English
• Beginners also welcomed

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week | 44 hours work week
• 10:30am to 10:00pm (1.5hr break) daily

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Brief:

Solution Delivery Architect responsible for end-to-end Telco and ICT project deployment for enterprise customers. It is a practical position that involves leading project implementations from a technology perspective. You are responsible to provide expertise in technical consultancy and network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies.

To take over from Pre-Sales/Customer Solutions the network design/plan that have been agreed with end customer and organize into a managed service delivery plan including generating project organization, deliverable plan which includes configuration verification, transition plan to ensure onboarding of Day 2 service assurance. This could be achieved by doing but not limited to:

Responsibilities:

• Responsible for translating high level technical design/solution into a low level deliverables.
• Owns the technical design and sign-off on all technical designs.
• Identify and define the proper project deliverables for each party (including Partners) involved in the project and communicate clearly the KPI, milestone checks and all the measurables
• Define and drive technical requirements signed off with customer per schedule for implementation teams.
• Create detailed project organizational structure and responsibility matrix, assign appropriate tasks and responsibilities to the parties involved, forecast resource requirements for all aspects of project delivery
• Organize and manage an appropriate team/system/partner to monitor the project progress, anticipate, detect and handle problems in the project
• Front customer / vendor in terms of technical design / issues / discussion where need arises.
• Managing vendors to ensure the technical design are implemented as required.
• Ensure SAT and UAT are properly conducted in an end to end manner fulfilling what were set up in the being before any sign off and forecast milestone of contract payments following the contract set up, in short, handling of the Billing and Payment Management
• Conduct Proof of Concept tests for proposed technical solution or to resolve existing issues.
• Review and work on reducing project cost through higher productivity, the use of tools and streamlining of resources and processes
• Resolve any problems/issues detected in project execution by communicating/ negotiating with various parties involved, consultants, vendors, and etc; and/or escalating to higher level management
• Raise ordering form/work orders to suppliers/contractors
• Assist Pre-Sales Bid team on technical clarifications with customer if required.
• Demonstrated practical experience in technical architecting with networking technologies, preferably from major networking services providers and/or solution providers.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Bachelor Degree in Computer Science, Computer Engineering, Information Technology or similar discipline
• Individual with prior pre-sales, consulting or client-facing role in a networking technology function will be highly desirable.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Service Coordinator [ Construction ]

Salary: $2,400 - $3,000
Working Timing: Monday to Friday – 9 am to 6 pm
Working Location: Near Aljunied / MacPherson / Paya Lebar MRT

Service Coordinator will assist the maintenance department in daily administrative and clerical support.

Responsibilities:

• To assist in liaison with sub-contractors, suppliers and vendors.
• Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality.
• General administrative works.
• Preparation of maintenance schedule after the project handover form signed off by client and received from respective project engineers within two weeks’ time.
• Prepare quotation and costing for minor works, Adhoc works & maintenance.
• Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
• Responsible in maintain stock record.
• All other Adhoc works as instructed by the Superior.

Requirements:

• ITE / Diploma
• 1-2 years of related experience
• Proficient in MS Office and Excel

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Customer Service Executive (Airfreight)

About the company
A worldwide logistics and freight forwarding firm that caters to a diverse array of industries.

Location: Central
Salary Range: Up $4K
Working hours: 5.5days (Sat half day wfh)

Job Scope:

• Respond to customer inquiries and generate quotations
• Coordinate and organize import and export shipments
• Communicate with international agents to verify shipping documents and adhere to country-specific rules and regulations
• Issue customs permits as required
• Maintain close communication with vendors, shippers, customers, carriers, and overseas agents
• Conduct data entry for freight services
• Ensure accurate management of paperwork and documentation for billing
• Close files promptly after the completion of shipments

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Help customers with questions and purchases across different channels.
• Manage customer feedback by phone, email, social media, and chat, solving issues quickly.
• Make reports about feedback to spot trends and improve service.
• Work with other teams and delivery partners to meet customer needs.
• Do other extra tasks as assigned.

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

19C9682 (Recruitpedia Pte Ltd)

EA Reg. No. R23119064

TEOH ZINI

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week