Total 1,460 help desk specialist job vacancies in Customer Service category in Singapore

about the company

Established in 2014, my client is a Singapore-based organisation in the IT Information and Services industry.

With expansion plans, they are looking to hire an IT Support Engineer to join the team.

about the role

Service Desk Management

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security Stock and

Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

skills and requirements needed

• Minimally Diploma/ Degree in Information Technology or equivalent
• Minimally 3 to 5 years of working experience in a relevant role with experience dealing with third party provided services, incident management, escalation procedures and ITIL principles.
• Experienced working in a government/ financial environment.
• Strong communication, stakeholder management and interpersonal skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at [email protected].
(EA: 94C3609/ R1879086)

• As Service Desk Executive, confident with answering phone calls and able to provide first-level support to end users.
• Familiar with the use of incident management tool, SMoD.
• Perform unlock AD user accounts, service accounts, check on password expiry and check on account status.
• Able to understand user's issues and logged as incident accordingly based on severity.
• Escalate and then follow-up incidents with support teams within SLA timeframe.

To Apply:

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. <https://go.persolkelly.com/job/apply/4594/service-desk->

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Job Description

• Industry/ Organization Type: Education
• Position Title: Individual Support Specialist
• Working Location: Raffles Place (Walking distance from MRT)
• Working Hours: 5 days, Mon – Fri (8 am – 5 pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Report to and undergo regular supervision with HOD, Vice Principal and/or Principal as required.
• Accompany individual student during school day.
• Integrate individual student in daily interactions with peers, teachers, and other school community members.
• Keep parent(s) updated regarding individual's progress and/or areas of need.
• Assist individual student with assignments.
• Ensure that individual student keeps up with lesson.
• Collaborate with lead teacher of individual student to ensure progressive learning.
• Assist lead teacher(s) with classroom management, day to day operations in running the classroom and administrative tasks when required.
• Assist lead teacher(s) in implementing quality lesson plans and individual education plans regarding the individual student.
• Assist lead teacher(s) in enforcing rules of behaviour management in the classroom.
• Prepare all lesson materials as assigned by lead teacher(s).
• Develop and facilitate extra-curricular activities and 2 holiday camps per calendar year.
• Be responsible for special duty assignments as required by management (e.g. morning duty, library monitor, bus monitor, document vetting, end of year performance coordinator, etc.).
• Maintain accurate and complete student records as requited by laws, district policies and administrative regulations.
• Observe and evaluate individual student's performance, behaviour, social development and physical health.
• Enforce all administration policies and rules governing student(s).
• Adhere to and implement the school's processes and systems.
• Attend parent-teacher meetings as and when required by lead teacher(s).
• Collaborate with parents/ guardians, other teachers, counsellors, therapists and administrators in order to resolve students’ behavioural and academic problems.
• Attend professional meetings, serve on school committees, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

APPLY NOW!!!

• Must have at least a professional Diploma in Education/ Special Education/ Counselling/ Psychology or related fields.
• Understanding special education is highly desirable.
• Candidates without experience are welcome to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66036 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

StarMed is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer/Healthcare Assistant to be part of our new clinic in Central-South area.

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Patient care support, such as taking of vital signs.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor during consultation.
• Booking of appointment in the system.
• Alert and rectify duplicate patients’ records in the system.
• Collect deposit if required.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Generate bill estimation form. Assist in financial counselling when required.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Perform daily closing of collections and alert superiors on discrepancies if any.

Requirements

• Has 1-2 years of experience in healthcare industry
• Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
• Experience working in a GP clinic setting.
• Able to work in fast-paced environment.
• Tech-savvy
• Good interpersonal skills, a good team player and has good time management skills.
• Willing to learn and ability to adapt are key attributes for this role

JOB DESCRIPTION OF A CUSTOMER SERVICE OFFICER

• Answering phone calls

• Make appointments for new and regular customers

• Record in new appointments, rescheduling or cancellation in the appointment schedule

• Make phone calls or sms/whatsapp reminders for the following day's appointments

• Assist to check-in and verify customers' personal particulars

• Assist to ask customers to complete an on-line customer feedback survey upon completion of treatment

• Familiar with spa promotions, treatments and T&Cs

• Familiar with spa software

• Handle customers queries and complaints

• Make service calls to regulars for monthly birthday treat

• Serving of beverages to customers

• Handle settlement of the credit card terminals for closing

• End of day reporting to management

Salary Range: Basic pay $1800 to $2200

Please indicate your expected salary and availability

We are actively on the lookout for individuals who exude self-confidence and have a strong focus on delivering outstanding performance to join our workforce. If you are someone who quickly absorbs new knowledge and has remarkable communication skills, you are an ideal fit.

In this role, you can enjoy the flexibility of working during hours that suit you, all from the comfort of your own home.

Your responsibilities include

- Arranging sales meetings with potential clients
- Conveying company updates to our existing clients
- Overseeing administrative tasks in collaboration with our sales services.

Given that this is a remote position with adaptable timing, it underscores the importance of self-sufficiency and discipline. The salary range is between $3,000 and $6,000 per month. We expect candidates to have "A" Level, diploma, or degree qualifications.

Responsibilities:

• Execute Standard Operating Procedures related to the management of incidents and requests: Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.
• Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Invoke and manage crisis and security management processes; Document all actions in accordance with standard company policies and procedures.
• Identify and manage knowledge gaps and continuous improvement initiatives to enhance the overall efficiency of our operational practices
• Act as the senior on shift and ensure proper shift handovers; Develop training programs and provide on the job training.

Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment
• Minimum of 4 years proven experience in technical support or service desk environment, using ServiceNow.
• Minimum of 3 years proven experience in managing all aspects of Major Incident: Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.
• Experience with developing training programs and delivering training. Strong documentation skills to accurately record customer, as well as internal interactions and resolutions.
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• ITIL V4 Foundation certificate and experience working with ServiceNow; Agile, Six Sigma or related certifications will be an advantage

Additional info:

• Company industry: IT Solution for Airport industry
• Location: Loyang Way (Changi)
• Working arrangement: 8am to 8pm (12 hours day shift, including weekend) + Hybrid work arrangement (any 3 days WFO, 2 days WFH) - * During training period (around 6 to 7 months training), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23971
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Company Description

Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device for the knee joint, has obtained CE marking and HSA approval and booked revenues from large implant companies and hospitals. It has recently won the Innomatch grant from the Temasek Foundation (one of 6 among 256 companies across 32 countries) and is currently deployed in some of the largest public hospitals in Singapore. KIMIA Recover is a comprehensive recovery management solution that provides a reduction in the number of hospital visits and complications. The product was also the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major public hospitals and orthopedic clinics. Their digital therapy platform comprising of KIMIA Assess and KIMIA Move products, uses artificial intelligence technology for digital MSK assessment and therapy. This platform is capable of providing pre-consultation assessments and real-time exercise guidance and feedback to musculoskeletal patients and is being adopted by some of the largest private healthcare providers in the region, along with large corporate players.

Job Summary

We are searching for a dynamic and motivated individual to join our team as a Customer Success Specialist. In this pivotal role, you will be entrusted with ensuring an exceptional user experience and client satisfaction. Your responsibility will involve cultivating strong relationships with clients, comprehending their needs, addressing concerns, and guiding them toward successful outcomes. The ideal candidate must possess outstanding communication skills, a customer-centric approach, and the capability to establish and uphold relationships.

Responsibilities:

• Be the main contact for our customers, building strong relationships and making sure their voices are heard within Kinexcs.
• Help customers get started with our products and guide them through the process.
• Keep an eye on how customers are using our products, offering advice on how they can achieve optimal results.
• Respond to any questions or issues customers have in a friendly and timely manner.
• Collaborate with different teams like product, support, and operations to solve problems and meet customer needs.
• Learn all about our products and stay up-to-date with new features and trends.
• Review clinical protocols, handle grant submissions, and manage other clinical and administrative tasks necessary for conducting clinical work.
• Lead as well as support the sales of products to clients, ensuring effective communication and understanding of their needs and achievement of sales targets set by the company.
• Work with customers to set and track goals, creating plans to help them succeed.
• Identify opportunities to suggest other products or services that could enhance customer experience.
• Gather feedback from customers and share it with our team to continuously improve our products.
• Ensure customer satisfaction, fostering long-term relationships and retention.
• Regularly engage with customers to check on their experiences, address concerns, and learn from their feedback.
• Be a friendly face for Kinexcs, sharing success stories and promoting our products to potential customers.
• Perform other related or unrelated duties as assigned by the company from time to time.

What You Need:

• Diploma or Bachelor's degree in a relevant field (preferably in Healthcare or science-related field), or equivalent practical experience.
• Willingness to travel when required.
• Ownership of a motorbike or possession of a valid motorbike license in Singapore will be an added advantage (transport allowance provided).
• Proficiency in both written and spoken English. Proficiency in Mandarin, Tamil, or Malay would be an additional advantage.
• Minimum of 2 years experience in customer-facing roles, with a strong preference for candidates with experience in medical or wellness-related industries.
• Excellent written and verbal communication skills, with the ability to effectively engage with clients and build rapport.
• Strong problem-solving and analytical skills, with the capacity to identify and address customer needs and challenges.
• Demonstrated ability to manage multiple clients and effectively prioritize tasks.
• Self-motivated, proactive, and capable of both independent work and collaborative teamwork.

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

2 TIMES YEARLY BOUNS ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Key Responsibilities:

• Act as the primary point of contact for assigned clients, understanding their business needs, and providing proactive guidance on the utilization of our HRMS and accounting software.
• Retain existing clients by understanding problems faced clients from our system to facilitate user adoption and proficiency.
• Develop and maintain strong, long-term relationships with clients, actively listening to their feedback and identifying opportunities for enhanced service delivery.
• Collaborate with the sales and support teams to relay customer feedback and contribute to the improvement of our software products.
• Monitor customer health metrics, analyze usage data, and prepare reports to track customer satisfaction and identify areas for improvement.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field is advantageous.
• Proven experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong understanding of HRMS and/or accounting software systems is advantageous.
• Exceptional communication and interpersonal skills with the ability to engage effectively with clients at various levels.
• Analytical mindset with the ability to interpret data and derive insights to enhance customer success initiatives.
• Proactive and solutions-oriented approach towards customer needs.

Responsibilities and Duties

• Provide first and second line of IT support for all users and infrastructure

1. General IT queries
2. Software/Application patching
3. Configuring laptops, mobiles, screens and printers
4. Support VIP’s in the local office
5. Setting up new users, including providing technology inductions
6. Removing employees from the system when they have left the organisation
7. Administration of Office 365, Azure, Intune and conditional access
8. Server administration tasks to file permissions etc.

• Support the wider IT team with local queries impacting the local office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT policies and procedures are adhered to
• Complete the daily, weekly and monthly tasks including backups, procedures and reporting
• Assist with the running of procedure across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business critical issues
• Ensure compliance with company standards, policies and procedures

Experience and Qualifications:

• Good working knowledge of Windows 10 and Microsoft Office 365
• Experience configuring and maintain Windows Server 2019
• Knowledge of VMWare and Hyper-V platforms
• Good working knowledge of Active Directory, Azure Cloud services, End point management and Intune
• Good working knowledge and experience of manging backup systems
• ITIL experience would be an advantage
• Office 365 Administration qualified would be an advantage
• Microsoft 365 Mobility and Security qualified would be an advantage
• ServiceNow certified would be an advantage

Personal Attributes

• Excellent customer service and interpersonal skills
• Professional and positive
• Enjoy working as part of a global team and able to work with minimal supervision
• Self sufficient and self-motivated
• Work well under pressure and meet deadlines
• Strong relationship building an interpersonal skills
• Excellent oral and written communication skills as well as excellent presentation skills which ability to conduct presentations to large groups
• Collaborate well.
• Strong organisational skills natural ability to solve problems.
• Have excellent communication skills diligent and an eye for detail.
• Be able to prioritise and meet deadlines.
• Have enthusiasm to learn new skills.
• Assertive, adaptable and creative.
• I can do attitude and willingness to go the extra mile when required.
• Ability to cope under pressure.
• Availability to provide on-call support.
• Availability to travel and work in other offices, in different countries and jurisdictions

We are looking for a IT Specialist to support the IT operations. This is a 12 months contract to start with a potential to extend further.

Roles and Responsibilities:

• The role involves providing comprehensive PC support, addressing hardware and software issues at both retail and departmental stores as well as office locations.
• Responsibilities include setting up new computers for various purposes, supporting Point of Sales (POS) counters, troubleshooting hardware and software problems, ensuring software patches are up-to-date, and managing supplies for printers.
• The position also involves assisting users with tickets and IT-related issues, monitoring and updating sales reports from POS systems, and supporting testing for new releases and system modifications.
• Maintenance and support for various systems, including HR/Payroll, E-Leave, and POS, are essential, and tracking computer inventories is part of the role.
• The ideal candidate should have experience in IT support for both office and retail environments, knowledge of POS systems, proficiency in Windows 10 and Microsoft Office, basic networking skills, and the ability to troubleshoot hardware issues.
• Occasional Support may be required after office hours for urgent situations.

If you are interested in this position, please feel free to apply for this role.

Argyll Scott Singapore Pte Ltd

Working Days: 5 days Monday – Friday

Working Hours: | 9am – 6pm

Location: 3 Pioneer Sector 3, Singapore 628342

Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Enterprise Platforms Division, User Service Centre

Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible for driving the transformation initiatives in end user computing environment, covering service, performance, quality and budget forecasting

Service Desk & Operations Support

You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:

Service Desk Management:

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

• Proficiency in leading both physical and virtual teams
• Experience with dealing with third party provided services
• Exceptional customer-facing skills
• Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organisation wide objective.
• Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.

Desired:

• ITIL certifications
• Project Management certifications

Job Summary:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer’s culture and business strategies.

Job Duties and Responsibilities:
• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in the ERP system to potentially resolve order issues.
• Revises and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors/expedites orders with high complexity and urgency.
• Resolves customer claims with functional department (Accounting, Quality Assurance, etc.), credit and rebill, RMA process, determine root cause, recommend and implement corrective actions.
• Maintains a healthy pipeline on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales and Planning, etc.

Required Skills and Experience:
• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Ability effectively multi-task
• Ability to manage multiple and competing priorities
• Proficient knowledge in MS Office (i.e. Excel, Word, PowerPoint) applications
• Ability to enter large volume of orders in the system

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Title: Customer Researcher & Training Specialist (UX Researcher)

Job Type: Contract One Year, Extendable

Job Location: Central Singapore

Key Skills: UX Research & Training

Our client from the Banking industry is looking for an Innovative individual with experience in User/Customer Research/Training.

Job Description:

· You will focus on applying your Qualitative experience to train bank staff on core Qualitative research skills, artifacts and processes.

· The training covers all 6 markets in APAC countries and collaborate with cross functional teams in implementing the training.

· Additionally, the role involves support for Research Ops.

· Manage the end-to-end process for qualitative research training course, including onboarding, facilitating workshops, and ensuring a high-quality learning experience.

· Continuously assess and enhance training workshop content and templates, keeping them up-to-date and aligned with organizational goals.

· Cultivate a customer obsessed mindset across the organization by organizing events to showcase customer findings across the bank.

· Support internal recruitment needs through an internal panel management system.

Job Requirements:

· Degree or equivalent

· Minimum 3 to 5years of experience in qualitative or UX research, showcasing your ability to understand customers’ underlying motive or needs

· Experience in training others and panel management is an advantage

· Strong Project Management skills, with a track record of meeting deadlines and effectively managing stakeholders

· Excellent communication and presentation skills

· Proactive and innovative mindset, eager to tackle challenges and problem solver

· Survey design experience and experience in Qualtrics is a bonus

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

EA License No 93C4403

EA Regn No R1872602

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

• Offer client services to contract customers.
• Maximize service sales and customer satisfaction.
• Provide the Executive and Field Service frequent feedback to raise efficiency of Service Operations.
• Guarantee that the profit margin, service sales objective, and payment collection are achieved.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Pursuit quotations to yield high success rate
• Uplift and encourage department employees.
• Promote leads for service sales

Requirements:

• Degree or Diploma in Electrical or Mechanical or an equivalent qualification
• At least 2 years of technical experience of HVAC systems, Chiller Plants, Airside, and Building Services.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Helpdesk Specialist

• Working Location: Central
• Working Arrangements: Hybrid Working Arrangement
• Salary Package: Basic Salary + AWS

Role Overview:

We are seeking a dedicated Helpdesk Support Specialist to join our team and provide exceptional support to our customers. The ideal candidate will be responsible for assisting with basic customer inquiries, resolving common issues, and facilitating the smooth flow of information to higher-tier support teams. Additionally, you will play a crucial role in gathering and organizing data for analysis, maintaining our knowledge base, and conducting simple manual testing tasks.

Key Responsibilities:

• L1 Support:
  • Provide first-level support to customers by addressing their inquiries, troubleshooting common issues, and ensuring timely and effective solutions.
• Customer Inquiry Resolution:
  • Assist customers in resolving basic queries, technical issues, and concerns in a courteous and professional manner. Ensure high customer satisfaction through excellent communication and problem-solving skills.
• Information Gathering:
  • Collect essential information related to customer cases and escalate complex issues to L2/3 support when necessary. Document customer interactions accurately and comprehensively.
• Repetitive Case Collation:
  • Identify and document recurring customer cases for further analysis and tracking. Collaborate with team members to proactively address these issues and reduce their occurrence.
• Knowledge Base Maintenance:
  • Continuously update and maintain a comprehensive knowledge base of customer queries, solutions, and best practices. Ensure that information is readily accessible to team members for efficient issue resolution.

Qualifications and Skills:

• Proven experience in a helpdesk or customer support role, with a strong focus on customer satisfaction.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in maintaining accurate records and documentation.
• Familiarity with helpdesk software and ticketing systems is a plus.
• Willingness to learn and adapt to new technologies and processes.

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43506" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781