Total 6,821 hr officer job vacancies in Customer Service category in Singapore

Job Description:

You will be responsible for the operational transaction activities, customers’ enquiries, data maintenance and preparation of reports.

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
• Reconcile cash drawers at the end of your shift, count and package coins and currency
• Provide a high level of customer service, offering answers and assistance with a smile

Job Requirements:

• Possess at least Degree and above
• No prior banking experience required. Preferably with product knowledge of savings account, cash deposits & withdrawals will be an added advantage
• Self-motivated, meticulous and able to multi-task
• Effectively bilingual in English and Chinese language so as to communicate with Chinese-speaking customers
• Proficiency in Microsoft Office
• Job training will be provided
• Candidate shall accept 5.5/6 working days per every week
• Candidate without bank industry experience is also welcomed to apply

Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Objectives of the role :

1) Provide supervision, caregiving and guidance for the children.

2) They are also parental figures, essential for cultivating a warm and nurturing environment by taking care of the physical and psychological needs of the children.

Key Responsibilities

Resident Management

1) Provide support, assistance and supervision in the delivery of services and programs to the children

a. Wake the children up for school in the mornings, bring breakfast up to the units and ensure that they are safely belted up in the school bus

b. Be in-charge of safe-keeping the school pocket money fund and for daily disbursement of allowance to the children

c. Serve meals to the children and assist in cleaning up the dining areas

d. Ensure that children are on task and on time for their scheduled activities. This includes monitoring the duration of children’s bath time

e. Wash school shoes for young children and ensure that older children wash their own shoes

f. During a fire alarm, ensure that the children are swiftly and orderly evacuated from the units to the basketball court.

2) Ensure the resident’s safety, health & good behaviors when they are in the Home and during outings & appointments.

a. Monitor the residents to ensure that they are present in the Home, unit or the activity you are supervising (or their whereabouts are known to you when they are not at the Home) and double check, communicate and give permission for residents to leave areas or activities under your supervision when it is requested or required.

b. Ensure that they follow and adhere to the structure in the Home.

c. Ensure that comfort, personal hygiene, and the safety needs of the residents are attended to.

d. Monitor the residents to ensure that they are physically safe and do not partake in any risky behaviour or activities which may cause themselves or others physical injury – especially during playtime.

e. Monitor & report to the Assistant Manager and Director of Care & Development of any complaints from residents, family members, volunteers or visitors to the Home.

f. Monitor & report to the Assistant Manager and Director of Care & Development of any signs or suspicions of physical, sexual or emotional abuse or self-harm.

g. Monitor & manage the behaviour of the residents by encouraging & rewarding good behaviour and by preventing, discouraging or discipline misbehaviour in strict adherence to the rules & discipline procedures of the Home.

h. You are required to strictly supervise residents, the use of electronic devices; adhere to a strict locked toilet & “one-at-a-time” policy; teach rules and provide reminders about good touch & bad touch; and check in with residents to flag any behavioural concerns and issues.

i. Carry out operational interventions according to Care Plan

j. Provide timely feedback on the residents behaviours to the Unit Committee and participate in department meeting, care plan meeting and houseparent meeting.

3) Oversee the healthcare needs of children by being alert to their general health conditions

a. Administer basic first-aid as necessary to the children and highlight the child’s medical needs to the enrolled nurse promptly

b. Administer oral and topical medication as prescribed by the doctor

c. Report children’s healthcare and medical needs to the House Nurse promptly for immediate follow-up actions

Others

1) Take on any other duties assigned by supervisor

Minimum requirement

Academic & trades qualifications

Essential

· Minimum GCE ‘A’ Level or college diploma in their home country

· At least 21 years old

· Able to read, write and converse in English

Desirable

· A degree in nursing/teaching or other related fields from home country

Work experience & skills

Essential

· Stay vigilant during work hours to manage a big group of children

· Flexible and be able to consider plausible alternatives when met with decisions

· Empathize and yet be firm when disciplining the children, and give them appropriate emotional support

Desirable

· Has relevant working experience in other Homes or child-centered work environment

· Trained in first-aid and is able to perform first aid in case of emergency

Personal qualities & behavioral traits

Essential

· Able to work flexible hours and upon last minute-notice

· Has passion and patience for working with children

· Can work independently, has a pleasant disposition and able to maintain good working relationships with other departments’ staff

· Good interpersonal skills to provide psychological support for children

· Strong morals and ethics, along with a commitment to children

Working hours:

Weekdays

· 5am – 7am

· 5pm – 10pm

· Total hours worked: 7 hours per day

Weekend

· 7am – 9am

· 5pm – 10pm

· Total hours worked: 7 hours per day

Every Sunday

· All Residential Care Officers will work from 8pm -10pm

· Total hours worked: 2 hours per Sunday

Off-days

· Either Saturday/Sundays off

Hours worked: 44-hour work week

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery

Social Worker

Salary : $3,500 - $4,500

Location: Buangkok

Working hours: Monday - Friday (44 hours per week)
(8am to 5pm/8.30am to 5.30pm/9am to 6pm)

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Develop and implement programmes and activities to meet the residents’ care needs
• Put up 6th monthly review reports and monthly interview records for about 50 residents

Job requirements

• Degree in Social Work
• Willing to perform shift work in accordance with the Duty Roster
• At least 1 year of relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000 + Performance Bonus
• Duration: 5 years contract (Extendable)
• Monday to Friday: 8.30am to 6.00pm

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Requirement:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office

As a Customer Service Officer at IVI Aesthetic, you will be the first point of contact for our patients and potential clients, playing a key role in shaping their experience with us. You will be responsible for handling inquiries across multiple channels, including phone calls, social media platforms, and emails, providing information about our products and treatments, and assisting in booking appointments. Your expertise in our offerings will help guide customers to the treatments that best meet their needs, ensuring a seamless and positive experience.

Key Responsibilities:

1. Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
2. Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
3. Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
4. Collaborate with the operation team to ensure customer queries are addressed.
5. Maintain patient confidentiality and adhere to data protection regulations.
6. Keep records of customer interactions, process customer accounts, and file documents.
7. Calling of leads to book appointment and ensure appointment is turned up.

Qualifications:

1. Proven customer support experience or experience in beauty services industry.
2. Strong messaging and phone handling skills and active listening.
3. Familiarity with CRM systems and practices.
4. Excellent communication and presentation skills.
5. Ability to multitask, prioritize, and manage time effectively.

6. Target orientated and driven.

Others

Work hours : 10am to 7pm

1. 5 days work week

2. Medical and Dental Benefits

3. Family like working environment

4. Staff free and discounted products and treatments.

ob Overview: The Digital Service Officer plays a pivotal role in the digital operations aspect of facility management, focusing primarily on managing the Computerized Maintenance Management System (CMMS) and overseeing data management tasks associated with the maintenance and repair operations within a commercial property setting.

Responsibilities and Duties:

• Oversee and manage the CMMS, ensuring efficient operation and utilization of the digital system for property maintenance.
• Perform routine checks on the CMMS to ensure that all data is accurate and up to date.
• Prioritize and respond to requests for technical support related to CMMS and other digital service systems.
• Handle data management related to facility management, including tracking performance metrics and analyzing system reports.
• Collaborate with IT and software vendors to troubleshoot any software issues and optimize system performance.
• Assist with the development of digital roadmaps to enhance the efficiency of facility management operations.
• Provide training and guidance to staff on the effective use of digital systems within the facility management domain.
• Audit and inspect digital systems regularly to identify any potential improvements or upgrades.
• Liaise with contractors or vendors for any system enhancements or integrations.
• Prepare and present reports on system performance and suggest recommendations for strategic improvements.
• work with the Client and Management to ensure that all digital services provided for, including but not limited to, data interface and exchange between the client’s and FM’s systems and platforms, on-boarding asset data & records to FM’s systems, periodic reporting and tracking of performance, trend analysis, etc is properly deployed, implemented, used, in operating condition, further developed
• Work with the Client to ensure the FM’s users transactions & data input are carried out in a timely and accurate manner, including performing outstanding case or data clean-up with the users periodically.

Qualifications:

• A degree or diploma with minimum of 3 years experience in a facility management role with a strong focus on digital services management.
• Proven experience with Computerized Maintenance Management Systems (CMMS) and other digital operational management software.
• Proficiency in Microsoft Office Suite and other relevant technology tools.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Strong communication skills, with the ability to convey technical information to non-technical stakeholders.
• An independent thinker with the ability to solve complex problems effectively.
• A proactive, positive attitude and the ability to maintain composure in stressful situations.
• Keen knowledge in cloud services and architecture, computer language and system architecture development to aid development and troubleshooting of both current and future systems
• 
  

What JLL Offers:

• An entrepreneurial and inclusive work environment.
• Opportunities to unlock your full potential through dedicated programs.
• A competitive pay and benefits package to empower your ambitions.

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2400 -$2800
• Duration: 5 years contract (Extendable)
• Mon- Fri 8.30am to 6.00pm

Responsibilities

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements

• Diploma in Business Management or relevant discipline
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 conveniently located branches across the island. To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

The Group has recently acquired a new building to set up the 8th branch in the next few months. Coupled with expansion of existing branches, Storefriendly plans to expand by more than 30% in 2024. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Job Scope

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required
• No shift hours - suitable for candidates who value work-life balance.
• Company will consider posting to most convenient branch for candidate.
• Attractive allowances and performance incentives based on achievement of KPIs.
• Company structure facilitates career progression and job specialisation.

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for someone who is:

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

Job Description:

• Provide service to the patient, non clinical matters mainly, from registration to the payment, more on admin duties .
• Follow up with patients as another mode of customer service, for their feedback and reviews.

Job Requirements:

• Min Diploma
• A team player with excellent interpersonal skills
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Youth Work Associate / Assistant

Working location: Buangkok
Working hours: Shift work(2 shifts, 8 hours/shift); 8:30am – 4:30pm // 2:30pm – 10:30pm
Salary: $2600 - $2900

Youth Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions.
• Ensure safety and security of premises, include perform body & property check, carry out security patrols, dormitory checks, and conduct urine test (when necessary)
• Manage and provide care for the daily living needs of the residents in the Hostel.
• Plan and conduct engagement activities in educational and recreational programmes for the residents
• Able to develop positive relationship with the residents.
• Facilitate proactive and restorative circles (attain competence)
• Involve in admission process.
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• Diploma with 2 years working experiences.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Responsibilities

Front Office

* Provide cargo and shipping operations support to Crude & Products, LPG and LNG Teams.

* Ensure risks and exposures are highlighted for all sales and purchase agreements and are issued timely, accurately and updated in systems.

* Analyze trading exposure and profit/loss.

* Make necessary external and internal reporting documents in English and Japanese for close communication with Japan HQ.

Back Office

* Support in budgeting control and accounting analysis for PL, BS, CF - Knowledge in Accounting treatment for Oil & Gas business sector is strongly required.

* Support in working capital control (daily/monthly/quarterly/yearly).

Job Requirements

* More than 7 years of Crude & Products, LPG and LNG Trading/Operations/Risk Analysis experience.

* Good written and spoken Japanese is required for close communication with Tokyo HQ Team.

Receptionist

Monday - Friday 8am-6pm

$2500 - $3000

Raffles Place area

Job scopes:

• Welcome, assist and direct visitors
• Handle concierge duties
• Check visiting guests’ fulfillment and issue visiting badges
• Maintain an information directory to all departments served by a telephone system for reference in making calls
• Receive and screen phone calls to determine appropriate department or representative to direct to
• Provides information to guests and staff in person or by phone
• Make quick response to phone calls or emails in a professional manner
• Checking availability and booking of meeting rooms in the office
• Manage the meeting rooms booking system and ensure that rooms are allocated efficiently

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description:

• Engage patients in clinics/hospitals with program enrolment
• Aid in staff/patient education and engagement during roadshows and on-site events
• Assist with ad-hoc administrative work, if necessary

Job Requirements:

• Minimum GCE “N” Levels

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Some of the things you’ll be doing:

Reception

• Receptionist duties such as receiving and attending to visitors / guests in a welcoming and professional manner
• Handling incoming calls, attending to enquiries and transferring as appropriate.
• Scheduling meetings and appointments, managing the office agenda, meeting rooms.
• Coordinating of incoming and outgoing mail and packages.

General admin

• Provide full office administrative and secretarial support including, events coordination, liaising with IT support and vendors.
• General administration and maintenance such as office storage, Logistics preparation for staff workstations, access cards, laptops, stationaries, booking of meeting rooms, local and overseas courier arrangement and other office fixed assets.
• Administrative requests made by the team, record the request on log sheet and to carry out the work request.
• To ensure vendors invoices are processed and sent to Finance on a timely manner. This includes consolidating the supporting documents and submitting them together with the invoice.
• Generate end of month report such as Biostar to ensure Door Access list are up to date with the recent logs. To ensure the system is up and running for onboarding/offboarding purposes.
• Generate monthly Google form to extract the manpower list and to ensure no lapses with MOM regulations.
• Overseeing all office supplies and arrange for servicing/maintenance.
• To keep track of pantry & stationary supplies and ensuring that order has been placed on a timely manner.
• Ensuring cleanliness and tidiness of the office and to maintain housekeeping standard according to company’s regulations.
• Any other duties as assigned.

Business Units Related

• Mail Processing which includes collection, sorting, scanning and file to the relevant folders
• Scanning of work documents for departments.

What technical skills, experience, and qualifications do you need?

• 3-5 years of experience as front desk receptionist, admin or similar role preferred
• Able to work independently with minimal supervision
• Ability to be resourceful, pro-active & responsible
• Projects professional attitude and image
• Excellent organizational skills