Total 2,451 human resource manager job vacancies in Customer Service category in Singapore

We are managing a project for our International Banking client and we are sourcing for a Service Delivery Manager who will play an important role in sharing responsibilities on the Bank’s IT Production Services leading BAU activities in Change, Problem, and Incident Management.

Job Responsibilities:

• Incident Management
• Release and Change Management
• Audits
• Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps

Job Requirements:

• Bachelor’s Degree in Computer Science or Computer Engineering
• At least 5 years of experience in IT Operations or Software Engineering
• Experience in Banking industry, preferred
• Strong critical thinker with problem solving aptitude
• Good written and oral communication skills
• ITIL certification
• Proficient in using Excel / Power BI
• Good to have hands-on experience in any coding languages

Please reach out to Christopher Wong at [email protected] with your updated CV in MS Word format and we will arrange for a convenient time to speak more.

Job Summary:

· Salary: Up to $4000

· Working Days and Hours: 5 days - Monday to Friday, 9.00am - 6.30pm

· Location of work: Pandan Loop

Job Responsibilities:

· Respond to telephone/online catering sales enquiries

· Build and maintain good client relationship and rapport

· Solicit new corporate clients through cold calling and sales visit

· Assist clients in professional event planning, packaging and menu selection

· Keep abreast of trends and developments in catering industry

· Actively brainstorming of creative ideas in improving catering services to clients

· Account for sales and profitability of event orders and ensure smooth operations of catering functions

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Eugene Eiap Yeow Hong

Registration Number: R23112438

EA License No: 06C2859 (MCI Career Services Pte Ltd)

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Service Manager

$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Jln Pemimpin, Singapore[ Near to Marymount / Bishan MRT ]

Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Senior Manager, Customer Experience

Are you an experienced B2B operations professional, with a passion for operating within a matrixed organisation and influencing through strong stakeholder management? If you are looking to join a global team (with regional focus on Asia Pacific) to deliver service that differentiates Expedia Group in the travel marketplace, this role is for you.

As the Senior Manager, Partner & Traveller Experience within the Traveller and Partner Servicing Platform (TPSP) organization, you will be accountable for the delivery of business to business (B2B) servicing for our Expedia Partner Solutions (EPS) demand partners across the Asia Pacific Region (APAC). Leading a team of Partner and Traveller Experience Specialists, and working across a highly matrixed organization, you will play a key role in building strong relationships with internal commercial & operational stakeholders and external demand partners, with accountability for the successful delivery of servicing strategy.

What you’ll do:

• Accountability to help define & deliver APAC service strategy for both A2A and CDS operations supporting our demand partners:
• Work closely with retail operations to ensure servicing levels are achieved and staffing / quality controls (such as vendor quality calibrations) are in place to meet APAC demand partner network requirements real-time and for future growth
• Manage and audit EPS specific agent processes, agent knowledge base and agent communication processes to ensure efficient and effective service handling
• Help prioritize bugs in accordance with impact to operations and key metrics.
• Drive improvements in escalation management & intent insights across all APAC languages and LOB
• Establish deep understanding of agent tools, processes & policies to support the EPS business.
• Understand regional business norms / trends / competitor landscape to ensure our B2B service proposition is best in class
• Use data to identify efficiencies, customer service segment differentiation, and optimize against contractual obligations
• Stakeholder Management (internal/external) – managing expectations to align with TPSP goals and initiatives to maintain / reduce costs and drive revenue:
• Reduce unnecessary EPS demand partner / commercial account management escalations through root cause analysis, workflow improvements and initiatives to increase operational efficiencies
• Maintain balance between big picture and moving individual issues to conclusion
• Establish reporting needs and business review cadence to meet stakeholder needs
• Develop and maintain formal daily / weekly communications with retail operations, EPS commercial account management, and other internal stakeholders as required, to ensure processes are being followed, reports are being maintained and actions processed
• Utilize current reporting or develop new reporting to monitor cost and revenue to ensure TPSP departmental goals are achieved
• Through analysis, work with retail operations and EPS commercial teams to minimize errors, write offs and fraud
• Where appropriate, support the EPS commercial team in external partner facing forums
• Service Enhancement & Continuous Improvement – leveraging the full suite of TPSP agent tools to drive efficiencies and effectiveness:
• Support prioritization across the EPS & TPSP product portfolio by helping gather accurate tracking and business insights to support business impact sizing
• Use data to establish the most efficient channel to service traveler and agency needs
• Feed key insights to the right department to ensure EPS demand partner / internal stakeholder insights are effectively captured & where appropriate, actioned
• People Management – strong leadership qualities, in alignment with the EG Leadership Agreement values of Include, Grow & Own:
• Sets clear team strategy and goals for the APAC region that align to commercial and TPSP objectives
• Coach & mentor to develop individual & overall team skillset
• Fosters an environment of continuous improvement & growth where individuals are empowered & encouraged to drive self & business improvements
• Recognizes staff potential and guides employees in developing skills by recommending appropriate training and sources of information
• Creates environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity
• Obtains resources needed to reach individual and team goals
• Prioritizes team morale and productivity, celebrating team accomplishments
• Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts

Who you are:

• 8+ years’ experience in operational B2B customer service, management consulting or corporate strategy, preferably at a travel/ecommerce company. To include 3+ years’ experience in people management
• Fluency in English and one or more of the following languages, Korean, Mandarin, Japanese
• Ability to travel domestically and/or internationally approximately 25% of time
• Experience rolling out operational projects designed to improve productivity and/or drive customer satisfaction
• Ability to work collaboratively in cross-functional team in the heart of a matrixed organization
• Excellent communication, presentation, and interpersonal skills
• Distinctive problem-solving and analytical skills, with impeccable business judgment
• Experience leading complex operational and strategic initiatives
• Demonstrable experience in influencing for success

Job Descriptions:

• You will provide professional support and ensure prompt and smooth execution of the employee life cycle activities, adhering to the local regulations and company’s policies.
• Manage onboarding administration process including employee screenings, issuance of offer letters, employee declaration etc.
• Initiate post-employment screenings and highlight discrepancies flagged out in screening reports to the respective HR Business Partners
• Manage other staff movement activities such as transfers, secondment, conversions of employment types, retirement and cessation of employment
• Manage activities related to the Representative Notification Framework for financial advisers where required
• Administer work pass applications and renewals for employees and/or dependents
• Uphold good data management practices by ensuring accurate and up-to-date employee records in our HR systems
• Ensure timely storage of employee documents in our electronic personnel file system
• Provide thoughtful, accurate and timely responses to employees and stakeholders
• Any other duties or projects assigned

Period:

• Immed to February 2025

Location:

• Raffles Place

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• Up to $5,500 (depending on experience)

Job Requirements:

• Degree qualification in Human Resources or related discipline
• At least seven years of relevant experience within the financial services industry is preferred
• Good knowledge of the Employment Act
• High level of initiative, meticulous and detailed oriented with strong organisation skills
• Ability to handle confidential information professionally and appropriately
• Excellent interpersonal and communication skills, with the ability to work collaboratively withstakeholders
• Positive working attitude, results oriented and have a process and service-focused mind-set
• Energised by a fast-paced work environment, with the ability to multi-task and manage high volume work, with minimum supervision
• Willingness to embrace new HR technologies and changing processes

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Achieve personal and group targeted KPIs
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Working location: Tanjong Pagar

Working hours: Mon – Fri, 8.30am to 6pm

Salary: Up to $6,000 (Depending on experience)

Job Description

Reporting to the Senior Manager, HRBP, you will be the HR business partner for selected corporate functions. You will work closely with the business stakeholders and leaders in delivering HR solutions and services.

Responsibilities:

• Work closely with Heads of Department in resource planning and budgeting, as well as talent acquisition
• Support in developing HR solutions to improve employees’ performance and engagement
• Work closely with People Operations team and HR Shared Services teams to deliver HR services in an effective and efficient manner
• Participate and support in HR-related and other ad hoc projects when required

Requirements:

• Bachelor’s Degree in Business, Human Resource or equivalent
• Minimum 5 years of relevant experience in HR, preferably in a fast-paced and dynamic environment
• Good knowledge of HR principles, including employment law and compliance requirements
• Resourceful, independent and possessing strong initiative
• Meticulous and with the ability to exercise a high level of discretion when dealing with confidential information
• Team player with good communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Overview:

The Audio-Visual and Information & Communication Technology (ICT) Executive plays a crucial role in ensuring the smooth operation and maintenance of audio-visual equipment and ICT systems within the school environment. This role involves supporting all aspects of audio-visual equipment setup, operation, maintenance, and support during various school events and activities.

Job Responsibilities:

• Manage Set-ups of Audio Visual equipment during all major school events
• Set up, test and operate sound/light/Audio Visual systems during school events
• Maintain inventory and loan records of Audio Visual and Inforcomm Technology equipment.
• Provide consultation to Head of department/ ICT and Subject Head/ICT on the Audio Visual needs of the school.
• Manage Audio Visual equipment in classrooms and all other special rooms and monitor the equipment usage and carry out maintenance when required.
• Coordinate with vendors on repair services
• Manage the loan and condemnation of Audio Visual and Information Technology Equipments and accessories
• Collaborate and support teachers to effectively utilize the Digital signage and AV system for school-wide communication

Other duties:

• Involve in Co-curricular trainings to support students in their learning and activities.
• Assist in taking photographs and recording videos for school events, and ah-hoc activities
• Assist in the troubleshooting of simple Audio Visual /Information & Communication Technology issues

Requirements:

• Possessed a certificate in related field, or its equivalent.
• Candidate should also be an excellent team-player who is organized, meticulous and with the ability to multi-task. Strong communication and interpersonal skills is needed.
• Candidate with at least two years of relevant experiences within the past three years will be preferred.

Preschool Centre Manager
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description

• Report to Restaurant Manager
• Leading service operations
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs
• Work with the Area Manager to ensure that sales revenue and operating costs targets are met
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Job Description

• Report to the managers
• Ensure the smooth running operation of the restaurant
• Greeting, seating, and escorting guests to their tables
• Building and maintaining relationships with guests
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before the shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Staying attentive to the needs of the guests in the dining area
• Serving food & beverages to guests
• Maintain cleanliness and tidiness in work areas
• Process customer orders via Point-of-Sale (POS) system
• Assist shift manager in planning and organizing special events
• Escalate customers' feedback to the manager on duty
• Follow proper hygiene practices in accordance with food & beverage safety and hygiene standards
• Supervise and assist in assigned workstation activities and oversee the operation of the outlet in the absence of management
• Motivate team members and maintain a high level of team cohesiveness
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc
• Any other duties assigned

Requirements

• At least 1-2 years of relevant experience in the F&B or Retail industry
• Candidates with F&B-related experience will be an advantage
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

A global freight forwarding MNC is looking for Customer Service Excellence Manager in Singapore. The incumbent will be responsible for building customer retention and achieving operational KPI for the company.

Responsibilities:

• Foster relationship with customers and obtain regular feedback on performance level and make recommendations for service improvement and customer retention
• Lead, train and manage Customer Service Team
• Identify root cause and resolve problems effectively to minimize the impact on customer satisfaction
• Conduct regular meetings with teams to disseminate company updates and strategize on improvement plans on customer experience
• Attend operational reviews with customer and handle all customers' dispute and service failure through corrective and preventive measures
• Attend introductory and business implementation meetings with customers
• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
• Recruit and manage staff costs and productivity across the department

Requirements:

• Bachelor's degree in Business Administration, Economics, Logistics / Freight forwarding apprenticeship or other related disciplines
• 10+ years of industry experience in freight forwarding or carriers' industry
• 5+ years in people management and leadership - including training & development, coaching, conflict management, recruitment, performance management
• Experienced in customer facing and customer service excellence function
• Strong business and financial acumen
• Familiar with CargoWise 1 and/or SAP software platform

Interested applicants, please apply with your latest CV. Only shortlisted candidates will be contacted.

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

Job Responsibilities:

• Review and assess escalations (SQMS/SOS) from VEMF/Inbound Department to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.
• Liaise with other Business Units (BU) / Stake Holders (SH) to acknowledge, follow-up on actions/feedback requested by customers through various Contact Centre touchpoints and contact customers to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor BU/SH’s adherence to rules, regulations and procedures and escalate to respective senior management (when required).
• Handle complaints and ensure all callbacks to address customers’ issues are completed within the timeline promised to or requested by customer.
• Work with BU/SH or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of contact centre processes.

Job requirement:

• Minimum 2 years of experience as a universally trained Officer/manager in UOB Contact Centre.
• Good knowledge in banking/cards process, products and systems.
• Good written and spoken communication skills in English, with the ability to influence and persuade BU/SH and customers.
• Possess excellent telephone, strong interpersonal skills, resourceful and able to work independently and also as a team.
• A strong customer service mindset with good communication and problem solving skills to represent the Bank to customers and general public.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Have a good problem solving mindset when handling complaints
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

Job Summary:The Service Transition Manager is responsible for ensuring the smooth and efficient transition of new or modified services from the development and testing stages to the live production environment. This role plays a key part in the IT Service Management (ITSM) lifecycle and is focused on minimizing disruptions to ongoing services during the transition process.

Key Responsibilities:

Service Transition Planning:

• Develop and implement comprehensive service transition plans for new or modified services.
• Collaborate with project managers, development teams, and other stakeholders to ensure alignment with project timelines and goals.
• Define and document transition milestones, dependencies, and success criteria.

1. Change Management:
   • Work closely with the Change Management team to assess and authorize changes to the production environment.
   • Ensure that changes are properly documented, tested, and approved before being deployed into the live environment.
   • Mitigate risks associated with changes and communicate effectively with stakeholders.
2. Release and Deployment Management:
   • Oversee the release and deployment processes, ensuring that new services or changes are deployed efficiently and without negative impact on existing services.
   • Coordinate with release managers and deployment teams to schedule and execute deployments.
3. Knowledge Management:
   • Develop and maintain a knowledge base for service transition processes, documentation, and best practices.
   • Provide training and support to other IT teams on service transition procedures.
4. Quality Assurance:
   • Implement and monitor quality assurance processes for service transition activities.
   • Conduct post-implementation reviews to evaluate the success of transitions and identify areas for improvement.
5. Stakeholder Communication:
   • Communicate effectively with various stakeholders, including project teams, IT operations, and business units.
   • Provide regular updates on the status of service transitions and address any concerns or issues raised by stakeholders.
6. Risk Management:
   • Identify and assess potential risks associated with service transitions.
   • Develop and implement risk mitigation strategies to minimize the impact on service delivery.
7. Continuous Improvement:
   • Continuously assess and improve service transition processes based on feedback, performance metrics, and industry best practices.
   • Collaborate with other ITSM processes to enhance overall service delivery.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL certification is highly desirable.
• Proven experience in IT service transition management.
• Strong understanding of ITSM principles and practices.
• Excellent communication and interpersonal skills.
• Project management skills and experience.
• Analytical and problem-solving abilities.
• Knowledge of relevant tools and technologies related to service transition.
• Should be able to speak Japanese language

Experience:

• Minimum of 12 to 15 years of experience in IT service management.
• Demonstrated success in managing service transition projects.

Summary:

A school receptionist handles both phone & walk-in enquiries, assists with administrative tasks delegated by the school and create a welcoming environment for students, staff, and parents.

Job Description:

• Customer service at the front desk
• Answering screening and forwarding incoming phone call
• Attending to student's needs such as attending them in the sick bay, coordinating early dismissal etc.
• Assisting in administrative duties
• Any other ad hoc duties assigned by the school

Requirements:

• Proficiency in Microsoft Excel and Word is preferred
• Good communication and interpersonal skills is an advantage
• Having excellent organisation skills is an advantage too

Specifications:

• Contract full-time basis, Monday-Thursday (8am-5pm), Friday (8am-4:30pm)
• Bukit Merah

Reporting to Asset Manager, the incumbent will be representing the Managing Agent to manage the client's property.

Responsibilities:

• Hold regular management meetings with client to report on the activities and management of the Property, as well as to present recommendations relating to their management.
• Manage financial matters including monitoring of the income and expenditure of the Property to ensure that these are in line with the annual budget, payment of property tax, etc.
• Prepare annual income, expenditure budgets and capital improvement budgets for client’s approval within stipulated time frame.
• Evaluate, review of maintenance contracts including M&E, cleaning, security, landscaping, pest control for the Property and make recommendations on contract specifications and upgrading standards.
• Regular inspections of the Property; identify problems in operational process and bring up any areas of concerns, including any claims, liability or legal process, and improvement plans to the client.
• Oversee the preparation of estimates for repair works, works specifications, invitations for quotations, recommendations of award, drafting of contract documents and supervision of works completion.
• Handle tenancy management, including coordination with leasing agent, incoming/outgoing tenant and occupier for smooth handover of premises in accordance with the tenancy agreements.
• Enforce the clauses stipulated within the lease agreements, relevant code of practices and statutory acts.
• Review and approve tenant’s fit-out design/plans to ensure compliance to tenancy agreement, government rules, laws and regulations and no damage would be caused to the Property’s fixtures and fittings.
• Build and maintain positive relationships with tenants and attend to feedback and complaints.
• Liaise with government authorities/ statutory boards, architects, engineers and other divisions on matters relating to management and maintenance of the Property.
• Regularly check the Property to ensure prompt removal of all fire hazards, proper functioning of fire escapes, fire doors and obstruction-free access.
• Responsible for other operational management such as carpark, security/gantry system, inventory, building fixtures and fittings record.
• Attend to emergency situations in the Property.

Requirements:

• Degree in Estate Management or relevant discipline with minimum 10 years’ experience in similar capacity.
• Good Leadership qualities (ie able to lead, support and provide guidance to a multidisciplined team).
• Meticulous and able to work under pressure.
• Handled asset enhancement for commercial buildings.
• Proficient in English and with excellent interpersonal skills to handle various stakeholders.
• Familiar with managing large commercial building.
• Familiar with Building Maintenance and Strata Management Act would be an advantage.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.