Total 13 human resources job vacancies in Customer Service category in sg ensign kallang place l8 left wing

Responsibilities:

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Requirement:

• 3 years of deskside support experience (MNC support experience is preferred)
• Experience in using ServiceNow is preferred
• Good deskside support technical skills and basic infrastructure knowledge
• Good communication and coordination skills
• English reading/writing/speaking skills (for non-English speaking countries)
• Be polite, patient, helpful
• Have a good sense of service mindset
• Have a good capacity of adaptability
• Willing to work overtime when required.

A Leading IT Solutions Provider is looking for IT Support Engineers to join their team as part of their growth expansion plans.

In this role, you will:

• Provide troubleshooting and integration support for IT systems and products
• Software testing and system support for any bug fixes
• Provisioning and preventive maintenance of IT solutions and products
• Software upgrades and implementation

You will need:

• Diploma in Information Technology / Computer Science or equivalent
• Sound technical knowledge of Windows servers, Cisco routering and switching
• Hands-on experience providing hardware and software technical support and services
• Strong communication skills to liaise with external stakeholders

If you're interested in this role or know someone who would be suitable, click 'apply now' to submit an up-to-date copy of your CV or email [email protected].

EA Reg Number: R1987315

EA License Number: 23C2056

Company Registration No: 199501238M

This role is with our AWS Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing an outstanding customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams.

Key job responsibilities
As a Customer Operations Lead, whilst leading program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience. This is a customer-facing role and requires professionalism, excellent communications, and a passion for always providing customers with the best customer service possible. Your activities will include (but are not limited to):
• Serve as the program manager for all orders within the assigned region, partnering with leadership teams, Operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
• Lead all scheduling and coordination efforts, to include formalizing assignments of technicians and/or third-party technicians, coordinating travel schedules to align with customer requirements, and navigating supply/materials logistics to ensure all required materials and human capital are prepared for on-schedule servicing
• Serve as the primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics and effectively communicating these requirements to all applicable teams and partners
• Program manage efforts related to transferring assets across state/province and/or country lines, partnering with applicable internal and external teams to minimize delays in the delivery of required materials/assets
• Partner with and/or supporting third-party contractors to enable a seamless client experience while meeting established SLTs
• Act as point of escalation for contractors, technicians, and transportation vendors; trouble-shooting issues as they arise
• Consistently foster a culture of open and effective communication, minimizing the learning curve associated with tasks and ensuring all stakeholders are aligned around expectations and next steps at all times
• Leverage data to track operational efficiencies, and develop mechanisms and processes to further enhance operations, as appropriate; Partner with leadership and SME teams to implement improvements to internal/external processes
• Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure
• Work cross-functionally and across Amazon teams to identify and apply best practices and continuous process improvement efforts
• May participate in efforts to train and/or mentor new employees, ensuring a consistent focus on best-in-class client servicing
• May lead larger projects that require cross-functional alignment and support, including large-client installations, global-reaching business initiatives, and/or development of mechanisms to support growth
• May be required to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of client scheduling and/or time-sensitive escalations

Basic qualifications

• 3+ years of technical infrastructure management experience
• 3+ years of experience with data center equipment and rack build/installation efforts
• English language proficiency is required (speaking, reading, and writing)

One of our clients is looking for a candidate with the below given skills:

The Onsite Support Engineer is responsible for delivering high-quality technical support and maintenance services to clients directly at their locations. This role encompasses a wide range of IT-related tasks, including troubleshooting, installation, configuration, and maintenance of hardware, software, and network systems. The successful candidate will demonstrate exceptional problem-solving skills, the ability to work independently, and a strong commitment to customer service.

Key Responsibilities:
• Technical Support and Troubleshooting:
o Provide onsite technical support for a wide range of IT issues, including hardware, software, and networking.
o Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
o Conduct system diagnostics using appropriate tools and techniques to identify root causes of issues.
o Implement fixes and solutions in a timely manner to ensure minimal disruption to client operations.
• Hardware and Software Management:
o Perform hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices.
o Install, configure, and update software applications and Windows operating systems.
o Ensure proper licensing and compliance with software regulations.
o Keep systems updated with the latest patches, updates, and security measures prior to machine deployment.
o Weekly Meeting room maintenance.
• Client Communication and Relationship Management:
o Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
o Maintain a professional and positive relationship with clients, ensuring high levels of satisfaction.
o Provide training and guidance to clients on the use of IT systems and applications.

________________________________________
Qualifications:
• Education:
o Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience:
o Minimum of 2-3 years of experience in IT support or a related role.
o Proven experience with Windows and MS Office Application Support.
Skills:
o Strong troubleshooting and problem-solving skills.
o Excellent communication and interpersonal skills.
o Ability to work independently and manage time effectively.
o Knowledge of IT security principles and best practices.
o Proficiency with remote support tools and diagnostic utilities.
o Stock and Asset Management
o Basic networking TCP/IP, DNS, DHCP troubleshooting
• Certifications (If Any):
o Relevant certifications such CompTIA A+, Microsoft Certified Professional (MCP) or similar are preferred.

Responsibilities:

• Perform service and maintenance of gas detection system
• Ensure quality after repairs conforms to OEM standards
• Ensure adherence to safety rules and practices.

Requirements:

• Min Nitec/O levels
• Preferably with basic computer knowledge
• Knowledge in AutoCAD is highly preferred
• Bilingual in both English and Mandarin to speak to mandarin speaking customers

Interested candidates, please kindly send your updated CV to [email protected]

CH Talent Resources (13C6338)
R1983591

Responsibilities:

• Making of coffee using automated coffee machine
• Cashiering
• Cleaning and wash of utensils.

Requirements:

• With relevant experience
• Able to work rotating shifts
• Able to start work immediately
• Preferably with a food hygiene certificate

Interested candidates, please kindly press apply or send your profile via Whatsapp to 88998134.

CH Talent Resources (13C6338)
R1983591

JOB DESCRIPTION

• Handle general admin tasks (phone calls, office stationery, office maintenance, attendance checking on the time management system)
• Prepare and manage staff and project petty cash claim
• Provide clerical & administration support to project team
• Filing and maintain up-to-date file records to enable quick retrieval
• Other ad-hoc duties assigned by the management

JOB REQUIREMENT

• GCE 'O' level
• Min 2 years' experience in main contractor compaines,
• Proficient in Microsoft Office
• Excellent interpersonal communication ability
• Possess positive attitude towards work and team oriented
• Able to start work in a short notice period

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.

• OEM - vendors for hardware replacement ( DELL / HP )

• Shop floor specific software basic trouble shooting.

• Manage vendor site visit for Hardware issues.

• Hardware provision for customer end users

• Help users with email activation, first time login in laptops and configure profile.

• OS Installation / Software installation for Desktop / Laptops

• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends

• Also handle VIP End Users.

• Asset Management

• L1 Network and Server troubleshooting skills

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills

Hudson RPO is in growth mode. We are an agile and commercial organisation with an entrepreneurial spirit, a leading APAC RPO business with a brand that represents quality and is recognised for the design and delivery of high quality talent solutions and services. As a part of the APAC Executive team and joining our high-performing Sales & Operations function, you will take a lead role in driving forward new RPO, MSP & Project Solutions for a highly strategic market spanning across Asia.

What you will be doing:

• Client relationship management, retaining and developing clients through a client centric approach and effective business partnering
• Full operational leadership of local and remote onsite Talent Acquisition teams across multiple clients within ASIA, specifically, Singapore, Hong Kong, Malaysia, Philippines, Thailand, Vietnam, India, Japan, Taiwan and Indonesia
• End to End operational responsibility for recruitment strategy development and delivery including staffing, process efficiencies, sourcing strategies, learning & development, governance, supplier management and SLA/KPI management
• Financial and Contractual management
• Implementation support of new solutions
• Contribute to the Hudson RPO growth strategy

Who you are:

• An experienced RPO leader with strong networks and experience within Asia, you may be seasoned in a role at this level, or hungry for that next career move and ready to step up into a Regional Leadership position
• Highly commercial with exceptional people leadership, stakeholder management and operational management success across a portfolio of clients
• You are energetic, committed and results oriented, with a proven and trusted ability in identifying opportunities and developing strong partnerships with clients through the delivery of a best in class service and exceptional stakeholder management skills.
• You can think on your feet with an attitude and approach to thinking about things differently, seeking out better ways, embracing critical questioning, innovation and continuous improvement. You have an exceptional problem solving skills and a demonstrated ability to come up with creative solutions to new problems

6, 12 or 18 months contract WITH completion bonus

RESUME BOOSTER

• Basic UP $3800
• Mon – Fri (Office hour)
• EAST

Duties

- Deliver personalized service over the telephone to customers in call centre on products and services inquiries.

- Provide one-stop customer services across all channels of communications

Requirement

- Min A Level or DIPLOMA in any field

- Well-groomed, with a pleasant and dynamic personality

- Excellent customer service

Charterhouse Resources Pte Ltd (13C6338) | Michael Chee (R1987731)

JOB DESCRIPTION

• Handle general admin tasks (phone calls, office stationery, office maintenance, attendance checking on the time management system)
• Prepare and manage staff and project petty cash claim
• Provide clerical & administration support to project team
• Filing and maintain up-to-date file records to enable quick retrieval
• Other ad-hoc duties assigned by the management

JOB REQUIREMENT

• GCE 'O' level
• Min 2 years' experience in main contractor compaines,
• Proficient in Microsoft Office
• Excellent interpersonal communication ability
• Possess positive attitude towards work and team oriented
• Able to start work in a short notice period

Responsibilities:

- On-site Hardware Maintenance and Troubleshooting: Perform on-site maintenance, troubleshooting, and repair of various IT equipment, including but not limited to laptops, desktops, monitors, printers, network switches, NAS, and NVR within office premises.

- IT Peripherals Management: Facilitate the relocation and reconfiguration of IT peripherals within various offices located in the same building to ensure optimal system functionality.

- SaaS Management: Oversee and manage SaaS platforms including, but not limited to, Office 365, Zoom, and other cross-platform software. ensuring seamless operations and addressing any user concerns or issues promptly.

- Support for Employee Transitions: Provide comprehensive IT support for employee onboarding and offboarding processes. Responsibilities include setting up and configuring email, VPN, printers, and Remote Desktop services to ensure smooth transitions for new and departing staff.

- Vendor and Internal Liaison: Serve as the primary point of contact between internal software developers and external IT vendors, addressing feature requests and resolving any issues or conflicts that arise in a timely and efficient manner.

Requirements:

- Minimum ITE/Diploma in IT or equivalent.

- Minimum of 2 years of professional experience in IT.

- Proficiency with management of SaaS and web-based applications.

- Prior experience working in the technology or finance sector preferred.

- Proficiency with MacOS, experience with networking and Linux systems will be advantageous.

- Able to commit to occasional weekend assignments for downtime upgrade works.

- Contract is renewable based on performance.