Total 14 it manager job vacancies in Customer Service category in D25 Kranji, Woodgrove, Woodlands

Responsibilities

• Support and maintain organization’s computer systems, desktops, and peripherals.
• Perform end user supports.
• Install and maintain IT equipment and software.
• Troubleshoot hardware and software issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Job Specification

• 1-2 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Those who have strong technical knowledge of desktop operating systems, applications, and hardware are welcome to apply.
• Perform onsite and remote troubleshooting to resolve end users’ issues.
• Ask questions to pinpoint problem.
• Setup workstations for new employees.
• New user account creation.
• Setup and provide support for Microsoft Outlook on Users’ workstations.
• Assist in IT report generation.
• Purchase of IT equipment, including getting the quotations.
• Maintain IT asset inventory documents.

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Key Responsibilities:

1. Direct Sales Support: Support direct sales activities in Singapore.
2. Regional Dealer Support: Provide after-sales services, including technical support and customer satisfaction, to regional dealers.
3. Warranty Handling: Manage warranty claims and resolve warranty-related issues efficiently.
4. Product and Quality Coordination: Work closely with the product division to address product quality and related technical issues.

Team Leadership: Supervise and manage a team of 2 to 3 direct reports, ensuring effective performance and development.

Responsibilities

• Support and maintain organization’s computer systems, desktops, and peripherals.
• Perform end user supports.
• Install and maintain IT equipment and software.
• Troubleshoot hardware and software issues.
• Generating MIS reports
• Strong problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Job Specification

• 1 - 2 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Those who have strong technical knowledge of desktop operating systems, desktop applications, and IT hardware but without the working experiences are welcome to apply.
• Perform onsite and remote troubleshooting to resolve end users’ issues.
• Ask questions to pinpoint problem.
• Setup workstations for new employees.
• New user account creation.
• Setup and provide support for Microsoft Outlook on Users’ workstations.
• Assist in IT report generation.
• Purchase of IT equipment, including getting the quotations.
• Maintain IT asset inventory documents.

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

WE ARE ON THE HUNT TO HIRE THE BEST CUSTOMER SERVICE & OPERATIONS EXECUTIVE TO JOIN OUR CUSTOMER RELATION TEAM!

Job Highlights

• No Sundays, Centre holidays
• Yearly salary increment, Work-life balance, Medical/dental
• Your contribution matters! Plenty promotion opportunities

An enrichment centre established since 2009.
The Writer’s Place is The School of Writing in Singapore for primary school students to learn the art of English creative writing. Being a pioneer with more than a decade in the industry, we are still strongly committed to helping children gain confidence in English creative writing and performing well in school!

Job Description:

• Provide administrative, customer and management support
• Be the forefront in handling customers’ enquiries
• Recruitment and enrolment of students,
• Any other tasks as required by management from time to time

Job Requirements:

• STRICTLY ONLY SINGAPOREAN MAY APPLY (DUE TO NO QUOTA)
• ABLE TO WORK tuition centre operation hours ie. Weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking clients)
• Warm personality, self-driven, organized, confident
• Required to multi-task and work independently
• 5 working days : Tues- Fri (12.00pm-8.45pm) & Sat (8.30am – 5.15pm)
• Centre is closed on Mon, Sun & PH

Centre Location:

• Junction 10 mall (Bukit Panjang)
• Woodlands Galaxy CC (5 min walk from Admiralty MRT)

Job Details & Benefits for the best:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good Medical and Dental benefits
• Yearly increment
• Work-life balance
• Centre holidays on top of annual leave
• Probation period of 2 month.

Excellent Career Progression:

• Company is seeking to groom capable individuals into Centre Managers
• Others position available: Centre Managers, English & Writing Teacher Specialist (Full-time/part-time)

Join us if you can be a driver of success!

Interested candidates, please send in your resume along with Expected Salary.

We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg

WE ARE ON THE HUNT TO HIRE THE BEST CUSTOMER SERVICE & OPERATIONS EXECUTIVE TO JOIN OUR CUSTOMER RELATION TEAM!

Job Highlights

• No Sundays, Centre holidays
• Yearly salary increment, Work-life balance, Medical/dental
• Your contribution matters! Plenty promotion opportunities

An enrichment centre established since 2009.
The Writer’s Place is The School of Writing in Singapore for primary school students to learn the art of English creative writing. Being a pioneer with more than a decade in the industry, we are still strongly committed to helping children gain confidence in English creative writing and performing well in school!

Job Description:

• Provide administrative, customer and management support
• Be the forefront in handling customers’ enquiries
• Recruitment and enrolment of students,
• Any other tasks as required by management from time to time

Job Requirements:

• STRICTLY ONLY SINGAPOREAN MAY APPLY (DUE TO NO QUOTA)
• ABLE TO WORK tuition centre operation hours ie. Weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking clients)
• Warm personality, self-driven, organized, confident
• Required to multi-task and work independently
• 5 working days : Tues- Fri (12.00pm-8.45pm) & Sat (8.30am – 5.15pm)
• Centre is closed on Mon, Sun & PH

Centre Location:

• Junction 10 mall (Bukit Panjang)
• Woodlands Galaxy CC (5 min walk from Admiralty MRT)

Job Details & Benefits for the best:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good Medical and Dental benefits
• Yearly increment
• Work-life balance
• Centre holidays on top of annual leave
• Probation period of 2 month.

Excellent Career Progression:

• Company is seeking to groom capable individuals into Centre Managers
• Others position available: Centre Managers, English & Writing Teacher Specialist (Full-time/part-time)

Join us if you can be a driver of success!

Interested candidates, please send in your resume along with Expected Salary.

We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg

Key Responsibilities:

• Service Delivery Management: Oversee daily service operations and ensure timely and effective service delivery. Develop and implement service standards and procedures. Monitor and evaluate service performance metrics. Ensure compliance with company policies and industry regulations.
  
• Team Leadership and Development: Lead, mentor, and develop the service team to enhance their skills and performance. Conduct regular performance reviews and provide feedback and coaching.
  Facilitate training programs to improve service delivery and customer interaction skills.
  
• Customer Relationship Management: Handle escalated customer issues and complaints to ensure resolution and satisfaction. Maintain strong relationships with key clients and stakeholders. Gather and analyze customer feedback to identify areas for improvement.
  
• Operational Efficiency: Identify and implement process improvements to enhance service efficiency and effectiveness. Manage the allocation of resources to meet service demand and optimize productivity.
  Monitor service costs and develop strategies to reduce expenses without compromising quality.
  
• Reporting and Documentation: Prepare and present regular reports on service performance and key metrics.
  Maintain accurate records of service activities, customer interactions, and team performance.
  Ensure proper documentation of processes, procedures, and compliance requirements.
  
• Collaboration and Communication: Collaborate with other departments to ensure seamless service integration and support. Communicate effectively with team members, customers, and stakeholders.
  Participate in cross-functional meetings and projects as needed.
  

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience as a Service Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to delivering high-quality service.

Preferred Qualifications:

• Master’s degree in Business Administration or a related field.
• Industry-specific certifications (e.g., ITIL, Six Sigma).
• Experience in [specific industry or field relevant to the company].

Working Conditions:

• Full-time position with occasional need for overtime or weekend work.
• Office environment with regular interaction with customers and team members.
• Some travel may be required to meet with clients or attend industry events.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

The Group IT Service Delivery team strives to deliver a high-quality service and experience to the end-users in the organisation and constantly challenges the status quo to improve our capbility.

Our vision is to establish a modernized service delivery ecosystem through digitization, data analytics and intelligent process automation. You will be working with a team of energetic and passionate people who wants to bring new digital experience and productivity in the work culture.

The Service Delivery Specialist is responsible in facilitating the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age. The candidate will work closely with various IT teams to understand the use of the various technology in the organisation, apply their creativity and create educational content that enhance the learning experience of the employees.

• Co-lead the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age
• Colloborate with business stakeholder to curate programs to promote digital literacy within the organisation.
• Work with IT team to understand business requirements, provide mapping to ServiceNow workflow processes and automate processes to drive efficiency and productivity
• Improve colleague experience using IT services and building out solutions as appropriate
• Keep up with industry trends, and work with software developers on initiatives such as new robotic/workflow automation tools and mobile apps
• Provide insights, advice and hands-on technical expertise to staff members in need.
• Identify areas for improvement and develop solutions to improve engagement with users as well as business partners.
• Assist the Service Delivery leads to drive adoption of new standards and operation processes.

Requirements:

• Diploma or Degree in Computing, Information Technology or equivalent.
• Minimum 2-3 years of software development experience using Java. Javascript, Powershell, HTML, REST API, or JSON
• Team player with a strong passion in IT service delivery and improving end-user experience.
• Fast learner with strong adaptability to new innovative ideas and technologies
• Good technical knowledge in device-related technology, e.g., Windows, iOS and Android.
• Good communication, writing and presentation skills.
• ITIL Foundation certification is preferred.
• Experiences in IT Service Management platforms and systems such as ServiceNow, Intune or Workspace ONE will be an added advantage.

Job Description

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users companywide on IT equipments and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets/enquiries, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions

Requirements

• Diploma in Computer Science or Information Technology;
• Preferably 1 year of experience in a help desk or IT Support role; and
• Experience with Office 365 and other cloud based applications is a plus
• Proficiency in Technology will be an added advantage

Job Description

• Responsible for providing aftersales services in relation to spares, warranty and service matters work in carrying out repair works of the company’s standard and customized equipment.
• Responsible for aftersales service and ensure the set KPIs/sales target are achieved.
• Manage service contract agreement and ensuring that contractual obligations are performed accordingly.
• Supervise a team of Service Engineers, Technicians and coordinating their work to resolve technical issues efficiency and achieve aftersales customers' satisfaction.
• Implement continuous improvement initiatives to enhance products and customers' satisfaction as well as profitability, productivity, and efficiency.
• Manage training plans, including delivery of content, to cover new procedures, safety lapses and improvements to ensure service continuously on company standards.

Requirements:

• Min Diploma in Mechanical/Mechatronic/Manufacturing/Industrial Engineering/ Automation
• Min 5 years work experience in Mechanical Engineering/Manufacturing/Automation environment.
• Have good experience in service and maintenance.
• Familiar with mainstream 3D design software like Solidworks.
• Able to read drawings and do 2D drafting by using AutoCAD.
• Positive thinking, Sales-Oriented, Self-Driven and Proactive.
• Able to communicate effectively and present company well.
• Good command in English and Mandarin
• Energetic and approachable personality
• Team player with strong leadership, interpersonal, planning and organizing skills
• Able to work beyond office hours when needed and answer customer calls.
• Have Class-3 driving license.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We're an automotive company urgently looking to hire!

Located at Carros Centre, with shuttle bus service provided to and fro Kranji MRT.

Work days: 5.5 days/week 9am-6pm

Job Scope:

- Selling of new/used cars

- Handle refinancing of new/used vehicle loan

- Manage all enquiries professionally and efficiently

- Manage and lead sales team to exceed monthly sales target

- Follow up with potential leads

- Responsible for vehicles coordination, generating of reports and other administrative duties

Job Requirements:

- Minimum 3 years in automotive industry

- Possess strong communication & interpersonal skills

- Basic computer literacy

- Valid Class 3/3A driving license with good track record

Interested parties please Whatsapp (message only) Sherleen @ 9762 5501 or drop your resume to [email protected].

Singapore American School (SAS) is an independent, non-profit, co-educational day school offering an American-based curriculum for preschool through grade 12 with more than 4,000 students from more than 50 nations and over 700 faculty and staff on one campus. Our core technology platforms consist of Apple endpoint devices and Google Workspace for Education among a wide variety of classroom technology and applications to support academic and operational needs.

At SAS, High School supports a BYOD program while Middle School has a 1:1 Macbook program. The Elementary School, grades 1 through 5 has a 1:1 iPad program.

Roles and Responsibilities:

The IT Support Engineer (ITSE) is responsible for providing technical support to students, teachers and staff and answering general inquiries for all endpoint hardware, software and audio visual technologies. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate and organize.

• Provide tier 1 troubleshooting and support, guiding users with steps over the phone, through remote support tools or in person.
• Tier 2 responsibility to support at least one of the assigned technology systems, as directed by the supervisor
• Provide AV/IT equipment setup and ongoing support for school events
• Installing, un-installing, configuring and troubleshooting software on students’, teachers' and staffs' SAS IT devices
• Maintain and support endpoint information technology solutions including audio visuals in a learning space or an office environment.
• Understand and assist in management of digital signage solution on campus
• Face to face and remote support for educators, students and parents.
• Guiding students, teachers and staff on IT software/system and hardware usage
• Recording all incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls or emails.
• Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the helpdesk platform.
• Working diligently to meet the assigned SLAs (Service Level Agreements) for all reported issues and requests.
• Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with other tier 2 or tier 3 level support in the team.
• Collaborating with divisional tech help center coordinators to perform duties when stationed at a divisional tech help center.
• Assisting with deployment of purchased hardware and software
• Assisting with e-waste management of SAS technology hardware for donation or disposal
• Configure Apple devices using Mobile Device Management software
• Assisting team’s procurement specialist to correspond with vendors for faulty hardware unit repairs and replacements
• Performing other duties as and when assigned by the supervisor

Work Hours:

• Work timings will rotate between the slots of: 07:00 am to 03:45 pm, 7:15 am to 4:00 pm, or 08:00 am to 04:45 pm, including a 45 min lunch break

Qualifications and Experience:

• Diploma in Information Technology / Computer Engineering / Business Information Technology
• Relevant experience (at least two years) in providing IT Support in a dynamic environment
• Excellent communication skills in English (verbal and written)
• Positive work attitude and initiative
• Knowledge of Apple hardware and software (macOS, iOS, tvOS)
• Knowledge of audio visual hardware and systems
• Experience in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
• Interest and good knowledge of technology troubleshooting, maintenance, and installations
• Able to work diligently, independently and under time constraints
• Positive and growth mindset with excellent customer service skills
• Ability to learn and adapt to new technology developments
• Keen interest and experience in researching and collaborating with team on seeking new technology solutions
• Ability to work cooperatively with the team
• Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment
• Mobile Device Management knowledge would be an advantage

Job Scope :

1. Handling of import & export documents or any other necessary documents required for customs declaration;

2. Handling of sales queries;

4. Handling of sales order and invoicing;

5. Assist in material planning and purchase requistion ;

6. To assist in annual ISO & audit exercise;

7. To assist in managing daily operations and documents flows for both Singapore and Malaysia entities; and

7. To handle any ad-hoc queries & job requests

Job Requirements :

1. Bilingual Preference

2. Computer literacy - Sage 300, Microsoft office

3. Relevant working experience - 2-3 yrs

4. Willing to travel