Total 42 it technician job vacancies in Customer Service category in D20 Bishan, Ang Mo Kio

Job Responsibilities:

- Support end user onsite and remotely to resolve IT related issues daily

- Maintain Desktops Hardware Configuration & Operating Systems

- Handle and manage Servers with VMware, HyperV (On Job Training provided)

- Provide setup to servers, san storages, NAS storages (On Job Training provided)

- Provide setup to firewall, network switches & networking equipment (On Job Training provided)

Project

- Integration project for Office Setup / Coordination Works

- Relocation project for Customer's Office in Singapore / Coordination Works

- Data destruction / Data Degaussing

- Data Centre Works

* Driving License in Singapore is preferred

* Van to drive or taxi/Grab claims provided

* Additional Onsite Incentives between $100 to $250 per month presented

Job Requirements:

- Willing to learn IT new skills

- Experience in Troubleshooting and Repairing of PC/Notebooks

- Able to Work Independently, Self-motivated and Diligent

- Written and spoken Language Proficiency in English & Chinese as there is a requirement to handle Chinese speaking customers’ technical enquires & conduct trouble shooting based on customers’ feedback.

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No experience welcome

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities:

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters
• Perform repair works as necessary
• Advice customers on purifier set up, cleaning, and maintenance

Skills Required

• Extensive plumbing and electrical work experience
• Residential drilling experience
• Residential plumbing experience
• Customer oriented with positive work attitude

Other Requirements

• Singaporean/Malaysian
• Possess a valid Class 3/3A driving license
• Able to work 5.5 days a week

Estimated Salary

$2400 to $2800

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you

vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental
   health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters
• Perform repair works as necessary
• Advice customers on purifier set up, cleaning, and maintenance

Skills Required

• Minimum 1 year experience in plumbing or related technician work
• Residential drilling experience
• Residential plumbing experience
• Customer oriented with positive work attitude

Other Requirements

• Singaporean/Malaysian
• Possess a valid Class 3/3A driving license
• Able to work 5.5 days a week

Estimated Salary

$2400 to $2800

* experience in the semiconductor industry an advantage

* 2-3 years experience

* willing to learn and multitask

* conduct preventive maintenance

* conduct troubleshooting, repair and testing

* ad hoc duties as assigned by the technical manager

* fresh graduates who are willing to learn are also welcome

* 5day work week (Mondays-Fridays)

* higher compensation offered for more experienced applicants

The Role:

• Handle installation, calibration and maintenance of audio related equipment.
• Provide on-site support services.
• Troubleshoot technical issues and problems.

Requirements:

• Candidate must possess at least Professional Certificate /NiTEC/Diploma /Advanced /Higher/Graduate Diploma in Information System Technology /IT Networks/Audio/Electronics/Electrical or any equivalent educational background and experience in Audio /IT/Electronics.
• No work experience required.
• Required Skill(s): AutoCAD, Visio, Microsoft Office
• Possess strong technical knowledge and have a passion for audio products.
• Good analytical trouble shooting skills.
• Hands-on, independent, dynamic and proactive team player.
• Keen to learn, positive, trustworthy and dependable.
• Possess good customerservice skills and is able to maintain positive working relationship with customers.
• Able to travel overseas for assignments and training.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.

Job Description:

• PC setup & troubleshooting, application setup & configurations for end-users
• Oversee the IT infrastructure and equipment which includes Print server, Desktops, Laptops & windows workstations
• Managing Active Directory, DNS, DHCP, IP Addressing, Group Policy
• SCCM Asset Management, WSUS Server & Patch Management
• Assist in maintenance of anti-virus platform for servers and client PCs, conduct test and deployment of Microsoft patches for servers and clients
• Review and monitor the IT infrastructure to ensure that it is secure and optimized
• Support network & server of the company, plan, recommend and implement improvement to the IT infrastructure of the company
• Perform Backup & Restoration
• File Server Access Management, Firewall and Security Administration
• Other Ad-hoc duties as assigned

Job Requirements:

• Candidate must possess at least Bachelor's Degree in Computer Science, or Information Technology
• Preferably have 3 years of experience in IT operations, PC Support & Troubleshooting, infrastructure, network administration and end user support.
• Experience in Desktop, Laptop Support & Troubleshooting, O/s & Application configuration
• Experience in Windows10, Routers, Firewall, Switches, Wireless communication, WAN, FTP, Proxy
• Willing to perform Overtime

We regret that only shortlisted candidates will be notified.

Interested applicants, please send in your resume stating your date of availability, current and expected salary.

Job Title: Service Technician (Water Purifier Maintenance)

Location: Singapore
Working Hours: 8:30 AM - 7:00 PM, 6 days a week (Off days on weekdays)
Uniform & Tools Provided
Carpark and ERP Fees Claimable
14 Days Annual Leave
Transport Fee Provided (for own bike)

Job Responsibilities:

• Provide high-quality customer service and perform maintenance services for water purifiers at customer locations.
• Troubleshoot and repair water purifiers to ensure optimal performance and customer satisfaction.
• Help maintain and service water purification systems, ensuring proper functioning.
• Assist with plumbing and electrical issues as needed (plumbing/electrical experience is a bonus).
• Provide timely and accurate reporting of service visits, including completing service sheets in basic English.
• Ensure all work is done in compliance with safety standards and company procedures.

Job Requirements:

• Must have a valid Class 3 license or own motorbike to travel to customer locations.
• Able to communicate basic English and write clear reports in English on service sheets.
• Previous plumbing and electrical experience is a plus.
• Strong commitment to providing excellent customer service and high-quality work.
• Able to commit to working weekends, with off days on weekdays.
• Physically fit to carry out manual work and operate relevant tools.
• Reliable, responsible, and detail-oriented.

Benefits:

• Uniform and tools provided.
• Training provided on the first day of employment.
• Carpark and ERP charges claimable to the company.
• 14 days annual leave per year.
• Transport fee provided if you have your own motorbike.

Field Service Technician

Job Description & Requirements

• On-site servicing, maintenance and installation works at client's site
• Repair and fault rectification on equipment
• Support in preparation of equipment (before delivery) & delivery
• Assisting in Service Centre activities
• Ability to diagnose fault to component level
• Support in-house and field service job
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year(s) experience in relevant field
• Good communication, independent, committed, full of initiative, meticulous, good customer service
• Entry-level are welcome but must have willing-to-learn attitude
• Driving license (Class 2 and/or Class 3 manual)
• Able to work overtime (Saturday) when required
• Can start work immediately

Benefits : Good salary package / 5 days / Incentive / AWS

Only shortlisted candidate will be notified

Interested candidate may send in your resume to: [email protected] or whatsapp: 96518935

• Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
• Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
• Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
• Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
• Attend daily support meeting to update new issues and resolution progress.
• Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.

Company’s Profile:

Our client is a leading commodity shipping and vessel management company with established key partnerships across the region and internationally and are now looking for an IT Support Executive to join their dynamic and fun-loving team!

Work location: Alexandra

Working hours: Monday – Friday, 9am – 6pm

Job Responsibilities:

• Update Company’s IT Policy and ensure compliance
• Provide day to day IT support to end-users within the company
• Provide IT support for Vessels via remote tools or vessel visit if required
• Support and ensure normal IT server operations within the company and vessels
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERP's
• Ensure that backup and replication is done for ERP's and office servers
• Collaborate with other Business Units on new technological needs or expand uses for existing technologies to increase functionality or efficiency if required
• Arrange or conduct IT training for new users or technologies
• Coordinate with vendors and service providers when required
• Maintain/create user documentation and training materials
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required

Requirements:

• At least 5 years’ IT support experience in shipping companies
• Basic SQL Knowledge to run/apply queries
• Education qualification in Information Technology or equivalent
• Good communication skills to work with internal and external stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

As an IT Service Management Officer (SMO), Your will part a team of highly motivated individuals in the IT Infra SMO Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

What will you do?

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

1. Service Management

2. Configuration Management

3. Incident Management

4. IT Security Management

5. IT Security Compliance & QA Management

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal candidate should possess:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT Infra project management experience and at least 10 years of IT experience
• Familiar with IT Service Management, ITIL and IT Infra project management.
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Knowledge and understanding of IT Infra/Network/Data Center operations and support.

Location:

Gul Circle Singapore

How will you make an impact?

This candidate need to be based in Gul Circle, Singapore to support the highly customized Manufacturing factory with 24 x 7 operation.

What will you do?

• Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.
• Provide support to Manufacturing, Clean Room, Lab, Office and Warehouse Support.
• To protect the company’s data, tools and information systems.
• Understand and enforces company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility.
• Monitor data center, applications, equipment for uninterrupted IT services.
• Collaborate with Global Infrastructure, application and security to implement company standards as needed.
• Maintain system documentation, IT Inventory and change control logs.
• Ensuring new hire are provided with the required hardware on time before the new hire on board.
• Diagnosing PC / Hardware faults and supply solutions as required.
• Assisting in the updates of software patching as required e.g. Anti-virus and Windows Server Updates.
• Work with vendors and deliver scope of work or agreement.
• Keeping system documentation up to date including hardware/equipment assignment listing and mobile listing.
• Assisting technical staff in the event of Major incident or critical system failures.
• Assisting employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other business applications.
• Contribute to and follow global IT standards, IT security and procedures.
• Work with regional and local IT Teams on global and local IT projects.
• Assist to provide the Annual Operating Plan for the next year IT Expenses. (Who will get replacement Laptop that due after 4 years & 5 years for Desktop)
• Purchasing computers and peripheral from IT Suppliers.
• Occasional travel to the other branches as required.
• Will need to be on call during non-office hours to support 24 x 5 and alternate Saturday production line.
• Other duties as assigned.

Education:

Bachelor’s degree in IT or equivalent experience.

Experience :

• 5+ years of IT professionals experience in a fast-paced, MNC company environment.
• Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
• Strong interpersonal, good working attitude and spirit to help users.
• Broad knowledge of hardware, software, desktop support and IT security is required.
• Hand-on Experience in Server Room Support and Client Desktop Support.
• Working experience in Manufacturing environment and on call duty.
• Some Knowledge on network and Servers are required. (We have internal Network & Server Team).
• o Mount Cisco Router/Switch/ Dell Server.
• o Setup UPS alerts and Server Contingency planning.
• o Basic Server OS installation and RAID setup.
• Minimum 4-5 years’ experience in IT Site Support/Service Desk Level 3/ Desktop Support.
• Microsoft SCCM knowledge for software distribution and computer formatting skills using it.
• Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to ticket SLA.
• Some knowledge in Manufacturing application, Oracle R12, E1 or SAP is bonus as Site Support will be 1st level support before escalating to Application Team
• Note: Open for Singapore Locals Only

KEY RESPONSIBILITIES:

This position is responsible for testing, calibrating, and repairing electrical, mechanical, electro-mechanical and electronic measuring, recording and indicating instruments and equipment for conformance to established standards with acknowledge of service and maintenance of heat exchanger. (Training will be provided).

· Sets up standard and special purpose measurement equipment in customers' facilities.

· Calibrate instruments and equipment.

· Troubleshoot and repair faulty equipment.

· Installs new equipment in customers' facilities.

· Perform preventative maintenance on measurement instrument / equipment

· Prepare and issue risk assessment document to customers.

REQUIREMENT:

· A good NITEC or Diploma in Electrical & Electronics, Mechanical or Mechatronics; or equivalent combination of education and experience.

· A team player, meticulous and organized.

· Good inter-personal and communication skills.

· Possesses a valid class 3 driving license would be an advantage.

Benefits:

• AWS
• Performance Bonus
• Medical Benefits
• 14 days AL
• Company Trip
• Transportation allowance

Responsibilities:

• Carry out repair, fabrication and maintenance job
• Attend to all scheduled major and minor servicing
• Machine checking and serving according to schedule
• Attend to machine troubleshooting and fault finding
• Carry out preventive maintenance and inspection

Qualifications:

• GCE ‘O’ Level or NTC 2/3/Higher Nitec in Engineering
• Possess Class 2 with own bike
• On-the-job-training will be provided
• Possess Electrical & Mechanical background will be an advantage
• Good attitude and personality is a MUST
• Applicants without academic but with work experience may apply too

Company’s Profile

Established since 2015, this Shipping Solutions Management company has grown their clientele rapidly to include reputable MNCs and forward-thinking SMEs. They pride themselves on offering cost-effective and reliable solutions to their customers.

Location: Alexandra

Working Hours: Mon – Fri, 9.00am – 6.00pm

Responsibilities:

• Ensure that Company’s IT Policy is updated and adhered to;
• Provide day to day IT support to end-users within the company;
• Provide IT support for Vessels via remote tools or vessel visit if required;
• Support and ensure normal IT server operations within the company and vessels;
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERPs;
• Ensure that backup and replication is done for ERP's and office servers
• Collaborate with other Business Units on new technological needs or expand uses for existing technologies to increase functionality or efficiency if required;
• Arrange or conduct IT training for new users or technologies;
• Coordinate with vendors and service providers when required;
• Maintain/create user documentation and training materials.
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required

Requirements

• Min Diploma in Information Technology or related fields
• Min 2-4 years’ experience in IT support in Shipping company
• Able to manage multiple projects/proposals
• Basic SQL Knowledge to run/apply queries.
• Experience of working on an ERP Software will an added advantage.

Your recruiter for this job: WhatsApp Celine @ 84940873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Company’s Profile:

Our client is a leading commodity shipping and vessel management company with established key partnerships across the region and internationally and are now looking for an IT Support Executive to join their dynamic and fun-loving team!

Work location: Alexandra

Working hours: Monday – Friday, 9am – 6pm

Job Responsibilities:

• Update Company’s IT Policy and ensure compliance
• Provide day to day IT support to end-users within the company
• Provide IT support for Vessels via remote tools or vessel visit if required
• Support and ensure normal IT server operations within the company and vessels
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERP's
• Ensure that backup and replication is done for ERP's and office servers
• Collaborate with other Business Units on new technological needs or expand uses for existing technologies to increase functionality or efficiency if required
• Arrange or conduct IT training for new users or technologies
• Coordinate with vendors and service providers when required
• Maintain/create user documentation and training materials
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required

Requirements:

• At least 3 years’ IT support experience in shipping companies
• Basic SQL Knowledge to run/apply queries
• Education qualification in Information Technology or equivalent
• Good communication skills to work with internal and external stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Responsibilities

• Provide technical and engineering support for medical and aesthetic equipment which includes on-site maintenance servicing.
• Provide after-sales maintenance service to customers, perform calibration of electronic components, understand Ultrasound components, and execute laser alignment procedures.
• Manage routine repair work and provide troubleshooting and installation setup.
• Manage spare part inventory and warranty spare part returns
• Plan routine servicing schedule and assist in equipment setup for demo and new setup.
• Arrange for equipment maintenance service contract and administrative documentation.
• Ensure proper documentation, notification, tracking, and follow-up on all technical matters.
• Prepare and maintain technical service reports.
• Communicate with the manufacturers on complaints and problems.
• Attend to break-down repair at short notice.
• Assist delivery work as assigned.
• Provide technical support functions at demonstrations and exhibitions.

Qualifications

• Able to troubleshoot circuit boards and hands-on.
• Preferable Engineering Diploma/Degree in Electrical / Mechanical Engineering or equivalent.
• Preferable to have Singapore Class 3 Driving Licence.
• Possess relevant experience in maintenance servicing and troubleshooting skill knowledge in laser systems and medical aesthetic equipment.
• Good technical problem-solving, troubleshooting, and follow-up skills.
• Pro-active, Good team player who is able to complete the assigned jobs within a given time frame and possesses a great desire to learn and grow with the company.
• Able to work independently, is hardworking, and possesses good interpersonal skills.
• Able to write and communicate well in English.
• only for candidates located in Singapore

Interested candidates, please send your CV to

[email protected]

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities:

• Provide technical support and maintenance of IT infrastructure.
• Monitor system performance, troubleshoot, and resolve IT issues.
• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.
• Good communication, project management, strong analytical, problem-solving skills.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Setup User Accounts, Messaging preparation of access cards and End-user devices.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.

Provide IT support to end users for hardware and software problems and resolve the issues in a timely manner.

Key Responsibilities:

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.

• Record incidents into the incident management system, either through incident tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

• Follow through all necessary escalation from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.

• Maintain accurate asset information in the asset database, including required documentation.

• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.

Requirements:

• Minimum ITE / Diploma in Computing and Information Systems.

• At least 2 years of equivalent work experience (in operations support).

• Knowledge of Office automation tools, MS Operation Systems.

• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.

• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.

• Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Setup User Accounts, Messaging preparation of access cards and End-user devices.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.
• Experienced candidates will be considered for L2 Engineer roles.

Job Description:

· Responsible for maintaining and supporting (level 2 & 3) the Oracle EBS (12.1.3) Finance modules and in supporting business transactions.

· Strong experience in the Oracle modules; Finance, Order Management, Account Payables, Account Receivables, Quoting, and related Boundary tools

· Duties include user support, application maintenance, reporting and troubleshooting of functional issues and transactions.

· Assist the other members of the application support group in regular operations as well as ongoing evaluation for system related process improvements and development solutions to meet end user’s needs

· Analyze the interfaces and integration points

· Setup and change configurations within the Oracle Finance Modules

· Work closely with Business users on process improvements and changes

· Work closely with external support / consulting companies on incident management, requirement management and change management services

· Document as-is and to-be business processes, configuration scripts and other associated functional/technical specifications

· Root cause analysis and complex problem-solving skills are important

· Experience in analyzing data and translating business requirements into technical specifications

· Manage Finance, IT projects and provide timely deliverables

Requirements:

· Bachelors or master’s degree in Computer Science, Business Administration or equivalent education and experience

· Experience of 3+ years as an IT Technical/Functional Analyst

· Experience with Oracle R12 Finance related modules

· Experience in SQL and familiar with the database structures in Finance

· Experience in the languages of; PL/SQL, OAF, Java/JSP, SQL, HTML, XML

· Experience in the technologies of; Oracle Apps EBS, OAF, Web ADI, Web Services, JSP, Core Java

· Experience in the software tools of; JDeveloper, Putty, GitLab, JIRA, PL/SQL Developer, TOAD, SQL Developer

· Strong Project Management Skills, PMP Certification is preferred

· Knowledge of Reporting, Power BI, BI Publisher, OBIEE, RPA, and automation technologies is preferred

· Good analytical skills in solving technical issues

· Strong interpersonal skills; ability to work in cross functional teams

· Experience in working effectively with people, across multiple levels, multiple cultures, and time zones

· Fluent English communication skills, both verbal and written

· Experience in creating functional / technical documentation

· Good self-management and coordination skills

· Good communicator and presentation skills

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Requirements:

• Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Min. 1 year of working experience in the related field is required for this position.
• Basic troubleshooting skills
• Work on shift duty 24x7
• Travelling to sites

One of Singapore's leading MNC company that specializes in Logistics and provides one-stop logistics service.

Location: West (Clementi)

Working Hours: 5 Days Work Week (Mon-Fri - 8.30am to 6pm)

Basic up to S$ 3K + AWS + Performance Bonus

Responsibilities:

• Provide networking, software installation & update
• Troubleshoot and resolve email & WPS setup
• Involve in Company Domain Connection
• Other duties as per given by reporting line

Requirements:

• At least a Diploma in IT related studies
• Minimum 1 year of working experience as an IT Support
• Preferably possess experience in installing and configuring computer systems

Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845