Total 6 maintenance supervisor job vacancies in Customer Service category in D22 Jurong, Jurong Island, Tuas

Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

Main Responsibilities

• Manage overall planning, daily operations & staffing of the centre and provide the necessary support and guidance to the SCC coaches.
• Liaise with the Coaches & work closely with our curriculum & enrichment partners to provide the necessary support and feedback.
• Attend to Student-Parent matters with regards to activities, policies, enrolment, student’s academic and behavioural attitudes and achievements
• Motivate and work with the team towards achieving excellence and to meet centre target(s) and key performance indicators.
• Supervise activities to achieve developmental objectives. Daily administration - attendance, grade records, health and safety, etc.

Academic Requirements:

• Minimum Diploma in Any Discipline from accredited institution
• Candidates who possess Diploma in Care and Programme from Ngee Ann Poly will be given priority for consideration
• Candidate MUST also possess at least one (1) year of relevant working and supervisory experience in managing a Student Care Centre, Childcare Centre, or Kindergarten

Job Descriptions

• Handling orders and serving guests
• Upsell food & beverages to customers
• Anticipate guests’ needs and deliver service promptly
• Ensure that the restaurant is set up before the service starts
• Maintain cleanliness and upkeep the restaurant at all times
• Cashier duties
• Prepare tables for the start of operations and perform opening and closing duties.
• Perform other related duties as assigned by the Head Chef.

Job Requirements

• Prior relevant work experience in F&B serving establishment or service industry.
• Passionate in the hospitality and/or F&B industry
• Able to work on weekends and public holidays

Benefits

• Free hotel shuttle bus from Harbourfront MRT station.
• +Transport allowance $150
• +Meal allowance $120
• +Tips Sharing

Working hours

• 2pm-11pm from Tuesday to Sunday

• Lead and manage daily Service Operations activities.
• Actively coordinate with the Project Coordinator in resolving customer service-related issues to address in a timely manner.
• Timely schedule all service-related jobs and ensure all stakeholders are well informed.
• Establish daily planning, appropriately assign task to service team and track status.

Job Description

• Checking cleanliness at hawker center
• Responsible for clearing soiled dishes, clearing rubbish, and all general table-top cleaning in a hawker centre.
• Managing the plates and coffee cup supply
• Participate in staff recruitment, selection, and training
• Supervise and schedule staff
• Ensure customer satisfaction
• Resolve customer complaints and internal staff conflicts
• Order and maintain inventory control costs
• Ensure compliance with food health and safety regulations
• Follow food safety regulations
• Oversee a team of table top cleaning, dishwashing, and throw rubbish
• Plan work and coordinate activities by Supervise, instruct, and give on-the-job training to others
• Reports quickly to the supervisor/boss if any problem arises and also recommends solutions
• Perform any other duties as assigned by the manager/boss.
• Establish and maintain satisfactory working relationships with subordinates, supervisors, Managers and Boss.

Requirements

• Full-time positions available
• With or without experience are welcome
• Hardworking, honest, and responsible individual
• Willingly to follow instructions

• Lead and manage daily Service Operations activities.
• Actively coordinate with the Project Coordinator in resolving customer service-related issues to address in a timely manner.
• Timely schedule all service-related jobs and ensure all stakeholders are well informed.
• Establish daily planning, appropriately assign task to service team and track status.