Total 5 management job vacancies in Customer Service category in D02 Anson, Tanjong Pagar

This position is an additional headcount within the team to enhance client support and service delivery.

Responsibilities:

• Client Assistance: Provide exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience.
• Administrative Support: Assist Relationship Managers (RMs) with scheduling meetings, maintaining accurate client records, and performing other ad-hoc tasks assigned by RMs.
• Documentation Management: Handle the preparation, review, and processing of account opening documents, investment transactions, and compliance-related paperwork.
• Coordination: Collaborate with internal teams, such as compliance and operations, to ensure seamless service delivery.
• Reporting: Generate and distribute reports on client portfolios and investment performance.
• Relationship Management: Build and maintain strong relationships with clients, understanding their financial goals and needs.

Qualifications:

• Basic understanding of finance, business, or a related field.
• Knowledge of compliance and KYC processes is advantageous.
• Previous experience in wealth management or financial services is preferred, but not required.
• Strong communication and interpersonal skills.
• Proficiency in financial software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to speak and write Japanese is a plus, but not mandatory.

Skills:

• Ability to multitask and manage time effectively.
• Strong analytical and problem-solving skills.
• Customer-focused with a positive attitude.

Salary: Negotiable based on experience.

Our Client is one of the largest Supply Chain Solution provider Globally and now is looking for an immediate starter for a Customer Service/Order Management Executive. You’ll be responsible to respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. The role will be based in CBD area of Singapore.

Additional Responsibilities

• Order processing, administration, invoicing, proper filing of all paperwork and daily operations duty.
• Liaise with forwarder, Import & Export teams, warehouse, buyers, to ensure inbound goods are received in system per Service Level Agreement with correct landed costs.
• Liaise with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.
• Ensure customers’ delivery requirements/expectations are fully understood and met.
• Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.
• Shipment tracking for customers. Prompt collection of customers’ acknowledged goods delivery documents.
• Run sales order backlog reports for review with sales against sales target.
• Update Anixter System transactions in a timely and accurate manner.
• Coordinate with relevant departments to process RA (goods return from customers), RTV (goods return to vendors) per Levels of Authority and RMA replacements.
• Prompt entry of service failures on customer service database.

1. Ensure optimization of delivery processes and bringing in cost effectiveness using Agile and Scrum methodologies.
2. Deploy Business Continuity strategies and ensure that there is no downtime for mission critical processes.
3. Oversee the entire life cycle management of critical equipment. Vendor Management and Contract Management of these critical equipment to ensure 100% uptime and cost effectiveness during the operational life cycle.
4. Responsible to make critical business decisions in consultation with Delivery head to meet customer expectations.
5. Deploy Energy Savings Opportunities and develop action Plan to improve Energy Performance Index of facilities.
6. Working level knowledge of Environment protection rules, solid waste management, plastic waste management, E-waste management, Construction & demolition waste management, etc.
7. Contribute to the Net Zero vision / Carbon neutrality practices of the company by identifying and implementing sustainability initiatives. Knowledge of standards such as ISO 90001 for Quality Management / ISO 140001 for Environmental Management / ISO 45001 for Occupational Health and Safety
8. ISO 50001 for Energy Management Systems is essential.
9. Expertise in sourcing premium office spaces, negotiating favorable lease terms, and ensuring adherence to all legal and statutory requirements.
10. Proven ability in establishing and managing Delivery Centers, ensuring seamless operations, and prioritizing the safety and security of personnel and infrastructure. Knowledge of standard safety norms and protocols is essential.
11. Prepare and manage the delivery center budget. Monitor financial performance and implement cost-saving measures. Ensure compliance with financial policies and procedures.
12. Proven Vendor Management ability to Identify, evaluate, and maintain strong relationships with vendors to ensure quality and reliability.
13. Manage procurement activities for both capital goods and services, negotiate favorable terms and conditions with vendors to achieve the best value for the company.
14. Ability to implement strategies to reduce costs without compromising on quality and ensure all procurement activities adhere to legal and regulatory requirements.

Duties and Responsibilities

Reporting to the Head of Client Services, this executive will support our portfolio managers in portfolio management, trade execution, and reconciliation with partner banks/brokers/accountants. His/her responsibilities include:

· Helping to process onboarding, subscription and redemption requests which includes liaising with the investors for due diligence checks and documentation

· Working with business support providers to process transactions and deliver investors’ requirements in an efficient and responsible manner

· Making follow-up investor calls and ensure compliance with all regulatory requirements

· Helping to maintain our investor record as well as a record of trades and settlement, funding and reconciliation

· Assisting the company in meeting tax reporting and audit requirements, as well as in fund administration and NAV reconciliation

· Assisting with preparation of marketing collaterals as part of the investor relations activities

· Supporting administrative and enhancement projects as assigned from time to time

Skills, Knowledge and Competencies

The candidate should ideally possess:

· A highly developed and keen sense of teamwork

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Dynamic, detail-oriented person and able to work under pressure

· Strong analytical skills

· Proficiency in MS Office

· Excellent communication skills

· Relevant academic or professional experience (accounting, fund accounting, fund administration or private banking.

(WEST REGION) - Tuas South

• 5days/week (8am-5pm)
• Quarterly incentive (subject to performance)
• AWS & PB
• Transport provided or $120 allowance for those using own transport
• One Sat (8an - 12pm) rotate with sales & Marketing (Roughly 10 weeks once)

Responsibilities:

a. To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.

b. To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.

c. To prepare invoices, monthly reports for consolidated billing.

d. To maintain and upkeep the filing system and SWM software on all aspects of waste information.

e. To assist Customer Service Manager to ensure smooth daily operational in the team.

f. To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.

g. To update customer database in respect of customers and potential customers.

h. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job requirement

• Diploma holder and above
• At least one year Customer Service experience (MUST)
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

HOW TO APPLY:

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