Total 704 management job vacancies in Customer Service category in Singapore

Salary: up to $6800

Working Days & Hours: Mon-Fri Office Hours

Location: Outram

Job Description:

You will be responsible for the execution and administration of Performance Management cycles to support the overall human resource strategies. This includes the annual performance appraisal exercise, promotion exercises, probation and confirmation of employment of non-medical employees. You will have opportunities to work hand in hand with stakeholders to learn and to devise strategies for the management of performance and career planning. You will also have opportunities to be involved in compensation related projects.

Job Requirements: Min Degree in Human Resources/Accountancy/Business or similar w min 6 yrs of performance management, preferably with supervisory experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Prepare and send serving quotation, invoice and etc.
• Update driver ETA
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Description:

• Handle all customer service-related matters at the counter
• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
• Promote loyalty program and related activities
• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
• Support Marcom in promotional activities, events and loyalty program as required
• Administrative duties and any other ad-hoc duties as assigned
• Handle customer's enquiries & complaints

Requirement:

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work rotating shift, weekends & Public Holidays
• 5 days work

Location: Changi City Point

Interested applicants kindly include your expected salary and notice period in your resume.

Summary

• Gross up to $2800
• 6 Days a week (7am-2pm/4pm-11pm) (Working hours can be discussed)
• Location: Rochor MRT

Responsibilities

• Performing cashiering duties
• Prepare customer order according to the company standards of procedures
• Clean kitchen equipment and utensils
• Ensure the kiosk is clean and hygienic
• Assist customers with our self-ordering kiosk
• Assist with food preparation and ingredient refills as needed
• Ensure the smooth running of Kiosk operations
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

What are we looking for?

• Training provided
• Possess Food Hygiene Cert would be advantageous
• Willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.
• Beginners are welcome.

Job Title: IT Support Engineer (L1/L2)
Location: Marina Bay Financial Center, Singapore

Key Responsibilities:

• Provide hardware and application support for end-users, including basic server and network troubleshooting.
• Assist with remote access, Wi-Fi connectivity, video conferencing (including Cisco), and Microsoft M365 support.
• Troubleshoot issues related to DNS, DHCP, and network printers.
• Perform antivirus updates, remote computing support, and system monitoring using tools like Performance Monitor, Resource Monitor, Event Viewer, Device Manager, and Task Manager on Windows 10/11.
• Ensure smooth operation of end-user systems both remotely and on-site, including Apple iOS support.
• Resolving issues with a calm and professional approach, within a fast-paced environment
• Utilize and contribute to knowledge-based systems to document solutions and assist in troubleshooting.
• Maintain a customer-centric approach, ensuring tickets are resolved in a timely manner

Qualifications & Skills:

• 2-4 years of hands-on experience in IT support (L1/L2).
• Experience with ServiceNow and Microsoft M365.
• Preferred: ITIL Foundation certification.
• Understanding of server and network support, including DNS and DHCP.
• Ability to troubleshoot video conferencing systems, remote access, and network printers.
• Proficiency in Windows 10/11 and Apple iOS environments.
• Excellent communication and client engagement skills, with the ability to handle difficult client interactions.
• Experience in working with knowledge-based systems to document and resolve issues.

Job Title: End User IT Support Engineer (L1/L2)
Location: Marina Bay Financial Center, Singapore

Key Responsibilities:

• Provide hardware and application support for end-users, including basic server and network troubleshooting.
• Assist with remote access, Wi-Fi connectivity, video conferencing (including Cisco), and Microsoft M365 support.
• Troubleshoot issues related to DNS, DHCP, and network printers.
• Perform antivirus updates, remote computing support, and system monitoring using tools like Performance Monitor, Resource Monitor, Event Viewer, Device Manager, and Task Manager on Windows 10/11.
• Ensure smooth operation of end-user systems both remotely and on-site, including Apple iOS support.
• Resolving issues with a calm and professional approach, within a fast-paced environment
• Utilize and contribute to knowledge-based systems to document solutions and assist in troubleshooting.
• Maintain a customer-centric approach, ensuring tickets are resolved in a timely manner

Qualifications & Skills:

• 2-4 years of hands-on experience in IT support (L1/L2).
• Experience with ServiceNow and Microsoft M365.
• Preferred: ITIL Foundation certification.
• Understanding of server and network support, including DNS and DHCP.
• Ability to troubleshoot video conferencing systems, remote access, and network printers.
• Proficiency in Windows 10/11 and Apple iOS environments.
• Excellent communication and client engagement skills, with the ability to handle difficult client interactions.
• Experience in working with knowledge-based systems to document and resolve issues.

Responsbilities:

• 1. Auto Car Wash
• Customer Service Operator, main role is to direct cars in and out of auto machine.
• Be able to handle automated car wash. machine, handling buttons, customer service.
• Process is fully automated.
• Wipe dry the car.
• 2. Manual Car Wash
• Using high jet spray to rinse the car, soap and vacuum internal of the car.
• Dry the car, direct car to exit.

Requirments:

• Training will be provided.
• Shift work required.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Requirements:

• Polishing and waxing of vehicle.
• Able to handle car polishing machine.

Responsibilities:

• Traning will be provided.
• Shift work required.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanor.
• A team player with the ability to work with minimum supervision.
• Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

Summary

Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies.

Responsibilities

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies.
• Manages the preparation of and gives approvals on accurate tenant billings.
• At owner's discretion, markets the property, showing space to prospective tenants. Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Requirements

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level.

2. Follow all activity policies and procedures, including all HSE-related requirements at all times.

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

As an IT Service Management Officer (SMO), Your will part a team of highly motivated individuals in the IT Infra SMO Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

What will you do?

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

1. Service Management

2. Configuration Management

3. Incident Management

4. IT Security Management

5. IT Security Compliance & QA Management

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal candidate should possess:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT Infra project management experience and at least 10 years of IT experience
• Familiar with IT Service Management, ITIL and IT Infra project management.
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Knowledge and understanding of IT Infra/Network/Data Center operations and support.

Join the dynamic Client Service Specialist team at J.P Morgan’s APAC Private Banking business with a focus on Southeast Asia (SEA) market and deliver exceptional experiences to our clients, Bankers and Investors.

Job Summary:

As a Client Service Specialist for J.P Morgan’s APAC Private Banking business, you will be the primary contact for all service related needs of a Private Bank Client. Client Service Specialist is responsible to provide support to Bankers and Investors by working with various product partners and operations to deliver a seamless and integrated experience to clients across all Private Bank products.

Job Responsibilities:

1. Act as primary contact with external clients and Integrated team for day to day account administration and servicing

2. Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, execution of cash products, cash flow management, corporate action, servicing inquiries and investigation handling etc.

3. Assist Clients in all account maintenance related requests such as change of address, updated KYC changes and ensures all necessary documentation is processed in accordance with Bank’s standards.

4. Assist Bankers in execution of credit facility, facilitates ad-hoc client requests, trouble shooting and help drives any remediation or campaign that is required from Bank.

Required qualifications, capabilities and skills:

1. Bachelor’s degree in any discipline.

2. Minimum 3 years of Client Service and/or Relationship Manager support experience from Private Bank.

3. Strong knowledge of the Private Bank business, well-versed across all asset classes and investment products, and relevant operational processes on cash/securities settlement, corporate action and banking products.

4. Absolute discretion when dealing with confidential matters.

5. Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency in a demanding and unpredictable environment.

6. Detail-oriented and highly organized with strong proficiency in digital tools such as Excel, Word & PowerPoint and Adobe Acrobat.

7. Ability to think strategically, problem solve offer creative solutions and operate autonomously in a fast-paced environment.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=9bb638c5cab9e1669fec361a9c211fd2

• Basic $4000 - $5200 + Variable Bonus + Allowances
• Excellent Welfare and Benefits + Career progression
• Working location: West / Northeast (Both location available)
• Working hours: 8:30am – 5:30pm (Mon – Fri)
• BMS / ACMV / Electrical / ELV
• Training Provided

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS//DCS//PLC//SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management

Requirements:

• Diploma and/or Degree in Electrical, Mechanical, Mechatronic Engineering or equivalent
• Knowledge on BMS / ACMV / ELV – Project Management will be a plus point – TRAINING will be provided for candidate with less experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

IT Service Management Lead (ITSM/ ITIL/ Central/ Attractive Bonus)

• Location: Central Area

• 5 Days work week

• Permanent Role

• Salary: up to $14,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Ensure ITSM processes align with ITIL best practices and industry standards.
• Lead the ITSM team, offering guidance, coaching, and mentorship, and develop, implement ITSM processes and practices, including Incident, Problem, Change, and Service Request Management.
• Collaborate with IT teams to enhance service delivery, quality, and reliability. Oversee major incidents, providing timely updates to senior stakeholders, regulators, and industry participants.
• Create and maintain ITSM documentation, policies, and procedures.
• Manage ITSM tools and technologies, such as ServiceNow and JIRA.
• Define and monitor ITSM metrics, KPIs, and service level agreements (SLAs).
• Conduct ITSM training and awareness programs for IT staff and customers.
• Foster a culture of change resilience and continuous improvement with a risk-aware mindset.
• Work with the Incident Manager to resolve incidents as swiftly as possible.
• Perform post-incident reviews for major incidents to capture lessons learned and ensure improvement plans are completed.
• Support internal and external audits on ITSM practices.

Requirement:

• Min 8 years of experience in ITSM/ITIL in a large organization.
• Degree in computer science/ Computer Engineering or related certifications.
• Proven track record in ITSM implementation and management.
• Strong expertise in ITIL best practices and ITSM processes.
• ITIL 4 certified.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in a regulated financial institution is a plus.
• Extensive understanding of the digital payments landscape is advantageous.
• Experience with ITSM tools and technologies, such as ServiceNow and JIRA.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

Job Role:

• Enable client activities through timely action on client requests with high precision
• Leverage leading technology tools to automate and improve efficiency
• Collaborate well with partners from various functions and come up with innovative solutions for our clients
• Maintain client privacy by demonstrating sensitivity and keen understanding of data confidentiality
• Protect the bank by maintaining in-depth awareness of potential breaches and act proactively to prevent their occurrence.

Skills and Qualifications:

• University degree, preferably in banking or finance related discipline
• At least 1 years of experience in bank operational roles, preferably wealth management related
• Good client service mindset with excellent communication and problem solving skills

Additional points:

• Fresh grads with Internship exp in a Bank on the Operations side either Back office or Middle office, Wealth management
• Candidates with good communications skills

Responsibilities:

• Ensure all incoming calls are answered and directed to respective employees promptly and politely.
• Welcome all company’s visitors and assist them in locating the employees that they want to meet.
• Courier services are properly coordinated.
• Distribution of incoming mail. Ensure mails are being distributed according to the distribution list.
• Recording and maintenance of records for incoming and outgoing mails.
• Responsible for office pantry, stationery ordering and maintenance, maintenance of general cleanliness of the office premises, surveying state of office equipment and furniture and liaising with repairmen etc.
• Liaising with IT personnel on office computers and server maintenance
• Arranging for office events such as birthday parties, fun runs, charity events etc
• Complete all assignments as assigned by the General Manager.
• Complete other duties assigned by the Senior Administrator.

Requirements:

• At least "N" / "O" Level or Certificate in Business Administration
• At least 1 year of related working experience
• Possess good communication and administrative skills.
• Able to work independently & efficiently.
• Computer literate with knowledge in MS Word, Excel and Powerpoint.
• Preferably able to commence immediately.

If you meet our criteria, please forward a comprehensive resume, stating notice period required if applicable, and your current and expected remuneration to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Our client is a global insurance firm.

Key Responsibilities:

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Perform data entry on policy request - customer data management, change of address, updating of undelivered addresses and change of customer particulars/contact details.
• Attend and handle enquiries of the sections made through referrals promptly.

Requirements:

• Diploma or Degree in Business Administration, Information Systems or equivalent.
• Customer oriented with good interpersonal and communication skills.
• Independent and self-drive individual. Able to adapt to fast-paced work environment.
• Proficient in MS Excel and Word.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW.

Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

Salary up to S$3200

Working Days & Hours: 5 days, 8am - 5:30pm

Working Location: Depot Road

Job Overview:

• In this role, you will serve as a key partner to our clients, providing timely and accurate advice regarding benefits and claim reimbursements. You will take on a supervisory position, responsible for managing a team of Customer Service Officers.

Key Responsibilities:

• Lead a team of Customer Service Officers to ensure timely and accurate responses to inquiries received via email and telephone.
• Understand relevant policies and provide guidance to team members on complex cases.
• Address escalated cases and perform service recovery when necessary.
• Collaborate with stakeholders to ensure comprehensive service delivery.
• Conduct quality assurance checks to maintain high service standards.
• Analyze data to identify trends and propose initiatives for improving service delivery.

Requirements:

• Degree in Business Administration, Human Resource Management or related field.
• Experience in customer service-related fields.
• Strong analytical skills.
• Knowledge of SAP-HR is a plus.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

Job Highlights

• Be part of a dynamic team!
• Career progression opportunities
• Hotel is located centrally and near MRT

Responsibilities

• Assist guests with check-in and check-out as well as other Guest Service-related duties.
• Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest experience.
• Assist with any guest’s requests promptly and address their feedback or concerns professionally.
• Perform any related tasks as assigned.

Job Requirements

• Previous internship experience in a hotel or attained qualifications related to Hospitality will be an advantage
• Service-oriented and take pride in delivering exceptional guest service
• Passion to learn and perform a variety of tasks
• Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

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