Total 3,747 production executive job vacancies in Customer Service category in Singapore

Duties & Responsibilities:

• Collaborate/communicate with internal/external customers (clients/DC/Global partners/AM) on inbound, outbound, escalation, resolutions, operational activities, reports deliverable & data inputs.
• Act as a control tower for shipment within APAC regions. Provide up-to-date statuses to the clients and share with the client on challenges face for the shipments as well as to provide alternatives solutions for shipments to be delivered on time at destinations.
• Collaborate with Planner Procurement team, Operations, logistics, Distribution team on raw-mat inventory review & replenishment activities.
• Maintain SAP Material Master for new launch & support Bills Of Material (BOM) creation undertakings. Supports UAT.
• Trigger & participate Project Improvement (BPI) till implementation.
• Demonstrate good and positive attitude towards each team member with good practices of flexibility.
• Provide guideline, mentoring & solutions to the team members. Build up Back-up plan within the team to ensure business continuity within the team or extended team within the same sections.
• Support Month-end/Quarter-end/new launch for varies region; with SDS support.
• Support Accounts Business processes, backup at least 1 other process & ensure Working Instructions updated.

Requirements:

• Commitment to customer service with Freight Management Background, Importation and Exportation within ASIA pacific
• Some industry knowledge required.
• Excellent problem resolution skills including influencing and negotiation skills.
• Knowledge on using Microsoft Office products.
• Able to work off-hours to facilitate global engagement.
• Custom Competency Test for Declarants

• As a Concierge Executive, you will serve as the primary point of contact for guest entering the Client’s premises. Your role is integral to providing exceptional customer service and ensuring a positive experience for every visitor. You will be responsible for greeting customers, addressing their inquiries, and directing them to the appropriate services within the Client premises. Additionally, you will assist in various administrative tasks to support the efficient operation of the branch.

Key Responsibilities:

1. Client Interaction:

• Greet customers as they enter the Client’s premises in a friendly and professional manner.
• Engage with customers to understand their needs and inquiries.
• Provide information on products, services, and promotions.
• Direct customers to the appropriate specialists or service areas based on their requirements.

2. Customer Service:

• Ensure high-quality customer service standards are maintained at all times.
• Handle customers complaints or concerns promptly and effectively, escalating when necessary.
• Assist customers with basic transactions inquiries.

3. Administrative Support:

• Assist in administrative tasks such as data entry, filing, and document preparation.
• Maintain cleanliness and organization of the lobby area.
• Support other staff as needed with tasks such as scheduling appointments or preparing materials for client meetings.

4. Security and Compliance:

• Adhere to procedures to ensure the safety of customers, staff, and assets.
• Maintain confidentiality of customer information and adhere to all privacy regulations.
• Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.

Key Requirements:

• Min. Diploma or equivalent; with prior training in customer service is a plus.
• Prior experience in customer service, hospitality, or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Proficient in computer skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Customer Service Executive (Sales Support)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

• Position : Customer Service Executive (Logistic/Incoterms/Shipping)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours),
• Salary (commensurate with experience): Up to $4200 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Main responsibilities:

• Responsible for facilitating and managing activities involving sea export, sea import, warehousing & trucking.
• Create bookings in Company’s proprietary freight forwarding system and job files
• Handle full set of import and export shipments and shipping documents such as Bill of Lading,
• Delivery Order, Permit Declaration, Notice of Arrival etc
• Monitoring pre-alert documents from Origin offices or sales support (sea import only)
• Track and monitor vessel arrivals / departures and update customers if any deviations.
• Handle all customers & enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Coordinate with business partners on Sales lead from the origin or the destination.
• Provide comprehensive service to all aspects of customer & requirement/problem solutions to handle their shipments.
• Preparing of invoices for customers' checking about subcontractor’s invoices preparing of reports for internal & external customer.
• Ensure compliance with customer & Standard Operating Procedures (SOP)
• Preparing SOP for our internal use.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
• All other ad-hoc work instructions from Managing Director or Manager

Requirement:

• Familiar with incoterms, custom requirements, import and export procedures.
• Minimum 2 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Description

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

• Basic Up to $3800 (depends on experience)
• Mon – Fri / 7.30am to 5pm
• Office: Jurong Gul Circle (company bus at Boon Lay, Choa Chu Kang MRT)
• Well-established marine service provider

Responsibilities:

• Response to client’s request and enquiries
• Process quotations, service contracts, invoices
• Liaise with suppliers on parts procurement

Requirements:

• With 2-3 years of sales support experience
• Experience in marine industry is advantageous
• Diploma in any field

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

MTC Consulting Pte Ltd (15C7752) | R22105757

Job Title: Student Support Executive

Location: Riverside Primary School, 110 Woodlands Crescent, Singapore 737803

Contract Period: April 1, 2024, to March 31, 2025 (with an option to extend until November 30, 2025)

Hours of Deployment:

• Mondays to Fridays: 7:30 am to 2:00 pm (inclusive of 1-hour lunch break)
• Not required on Saturdays, Sundays, school holidays, and gazetted public holidays

Scope of Services:

The Student Support Executive will collaborate closely with form/subject teachers, under the guidance of YH, AYH & SH/SM, to:

• Assist teachers in the classroom
• Support classroom routines and administrative tasks
• Help organize and maintain a structured classroom environment
• Facilitate the use of learning materials that enhance student learning
• Maintain open communication with classroom teachers, sharing observations, concerns, and successes related to students

Qualifications and Experience: The ideal candidate should possess:

• At least a Diploma (preferably in Early Childhood Care & Education)
• Previous experience as a Student Support Executive or in teaching (preferred)
• Energetic and passionate about working with children
• Strong communication (written and verbal) and administrative skills
• Excellent problem-solving and organizational abilities

Operations And Customer Service Executive

Venue： MacPherson area

Working hours： 8.30am - 5.30pm （Mondays to Fridays）

8.30am- 12.00pm (alternate Saturday)

Monthly salary： S$2,200 - S$2,800

Roles and responsibilities:

The role includes job scheduling for operations personnel, ensuring timely task completion, managing customer communications and paperwork, maintaining inventory records, coordinating with customers on job logistics, overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

- Strong organizational and time management skills

- Ability to prioritize tasks effectively

- Attention to detail and ability to monitor progress

- Proficiency in Microsoft Office

- Ability to communicate clearly and effectively with customers

- Excellent customer service and interpersonal skills

- Problem-solving skills

- Experience in managing teams

Work Location : Woodlands

Work Hours: Monday to Friday 7.30am to 2.00pm

Contract Period: 1 April 2024 to 31 March 2025

Job Responsibilities:

The Student Support Executive will work closely with the form/subject teachers, under the guidance of YH,AYH & SH/SM, to:

• support the teachers in the classroom

• assist with classroom routines and administrative matters

• assist in organising and maintaining a structured classroom environment.

• facilitate the use of learning materials that support students’ learning.

• maintain open communication with the classroom teacher, sharing observations, concerns, and successes related to students.

Job Requirement

• Possess at least a Diploma (preferably in Early Childhood Care & Education)

• Prior experience as a Student Support Excecutive or experience in teaching would be an added advantage

• Energetic and passionate to work with children

• Strong communication (writing and speaking) and administrative skills

• Strong problem-solving and organisational skills

22C1322 Maxhunt Resource Pte Ltd

R23115755 Nicole Choy

• Basic up To $430
• Working Hours: Mon - Fri (9.00am - 5.00pm)
• Completion bonus + AWS + Variable Bonus (up to 1.5months)
• location: City Hall

Job Responsibilities:

• Assist managers in daily operations of Office Towers.
• Liaise with office tenant and to handle fit out and hand over of units.
• Investigate and follow up on defect rectification.
• Manage fitting-out for compliance with rules and safety.
• Coordinate with contractors/vendors for timely projects.
• Ensure contract and license renewals.
• Issue POs and verify contractor work.
• Manage online systems: occupant portal, access control, etc.

Job Requirements:

• Min. 2 year(s) related experience at Office Tower or Industry Office.
• Min. Diploma in Facilities Management and related fields

For consideration, kindly submit your CV or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

We are seeking a dedicated individual to serve as our Customer Service Executive, responsible for ensuring the utmost satisfaction of visiting guests while upholding safety and security standards at all times. As the first point of contact, you will play a pivotal role in delivering a seamless and welcoming experience for all visitors to the premises.

• Greet and assist visiting guests, and issuing visitor badges
• Conduct safety inductions by guiding guests through our comprehensive "Safety Video" protocol and distributing EHS safety pamphlets as necessary, ensuring compliance with the safety standards.
• Maintain an up-to-date information directory of all departments, facilitating efficient communication and seamless call routing.
• Manage incoming calls, directing them to the appropriate department or representative with professionalism and courtesy.
• Offer guidance and transportation assistance to guests and staff, both in person and over the phone.
• Monitor visitors' belongings to enhance security awareness and maintain a safe environment.
• Handle communication tasks, including sending and receiving messages via various channels such as fax, email, and telephony systems.
• Coordinate meeting room bookings and corporate pass arrangements efficiently to accommodate organizational needs.
• Maintain meticulous records of meeting requests and perform daily data entries with accuracy and attention to detail.
• Uphold cleanliness and safety standards in the reception area, promptly reporting any property defects to the Engineering team.
• Collaborate closely with in-house Security Specialist on security-related matters, including visitor pass issuance and equipment maintenance.
• Provide timely updates to the Front Counter Coordinator regarding VIP arrivals and ensure smooth coordination of their visits.
• Assist with the reception of deliveries and couriers, liaising with hosts for efficient item collection.
• Support administrative tasks, including raising electronic purchase requests (ePRs) and coordinating client requests with efficiency and professionalism.
• Conduct regular stocktaking of stationery and beverage supplies, ensuring adequate inventory levels.
• Collaborate with Housekeeping to maintain cleanliness in function rooms, meeting rooms, and reception areas, enhancing the overall guest experience.
• Perform telephone operator duties and handle incoming deliveries, parcels, and documents with care and diligence.
• Assist in managing pantry and office service requests, including procurement processes and expenditure tracking.
• Any other ad-hoc duties as and when assigned by Supervisor.
  

Requirements:

• Minimum qualification of a NITEC certificate in any discipline.
• A minimum of 2 years of relevant work experience is necessary.
• Proficiency in Microsoft Office Suite and basic office equipment.
• Prior experience in a customer-facing or administrative role preferred.
• Strong communication skills, both verbal and written.
• Has a good safety mindset and displays good WSH behavior.
  

Responsibilities:

• Handle inquiries and provide product knowledge
• Identify new partnership opportunities
• Maintain a proactive relationship with existing clients
• Meet targeted sales objectives
• Provide real-world intelligence to the marketing department
• Responsible for drafting and preparation of drawing for client
• Deal with telephone and email enquiries for sales, operational and accounting matters
• Liaise with overseas counterpart and business partners to meet client

Job Requirements:

• Able to communicate efficiently in English (Know speaking Cantonese will added advance)
• Min Diploma, Degree or equivalent qualification in and discipline
• Handle, transpose and edit meeting notes and audio into written documents
• Proactive, good interpersonal, communication and customer handling Skills
• Cheerful, cooperative, and proactive
• Willing to travel (if needed)

Job Responsibilities

The Service Operations Executive is responsible for ensuring the readiness to support business operations. Key objectives include smooth daily operations as well as enhancing operational efficiency and customer experience. The successful candidate must be operationally hands-on, organized, highly motivated, and able to work with a disciplined approach towards managing people and work.

Service Support

• Provides 1st level support for network and Internet services via phone or email with accuracy and promptness to meet pre-defined SLAs for customer
• Responsible to follow through any Incident or Request in the Ticketing System until closure of the ticket for customer and internal customer
• Monitor line down for customer, perform basic troubleshooting steps and schedule onsite if required.
• Manages issue resolution based on incident priority levels and escalates to appropriate channels when required for customer and internal customer.
• To perform daily checks on critical devices for internal customer.
• To perform patching on critical devices on a quarterly basis for internal customer.
• In charge in assigning new hardware to the staff and reformatting hardware for internal customer.
• To perform Duty Officer role; one week per month.

Service Delivery

• Schedule and manage the installation and turn-up of connectivity including support to field technicians onsite.
• Collaborate with clients and internal stakeholders to gather information required to ensure smooth deployment
• Identify potential issues and proactively escalate internally to prevent delivery delays.
• Provide updates to the customer in a timely and professional manner
• Prepare work orders and documentations necessary for provisioning and service installation
• Verify provisioning details and service connectivity after service delivery
• Maintenance of customer contract records in Company's ERP system

Job Requirements

• Candidate must possess either a Diploma or Degree in Information Technology/Computer related course. Fresh Graduates are welcome to apply
• Experience gained from the Telecommunication or Information Technology industry either from internship (OJT) or actual work is an advantage.
• It is an advantage to have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain)
• Active interest in learning and maintaining technical skills & knowledge
• Strong verbal and written communication skills
• Good interpersonal skills and able to work within the team
• Resourceful and enjoy problem solving

Key Accountabilities

• handle enquiries via phone, email and social media platform
• prepare sales proposals for existing and new customers
• execute order processing and order fulfilment tasks
• collate monthly sales report
• prepare invoices and work with Accounts Department to ensure prompy payments
• schedule work for technical teams to meet customers timelines
• liaise with external vendors : suppliers, contractors and business partners
• other adhoc duties assigned by Management

Requirements

• minimum 2 years of working experience in the Sales/Customer Service field
• minimum OA level or equivalent
• excellent spoken and written English skills
• proficient in MS Excel, Words & powerpoint

Location: Changi

Working days: 5 days 8:30am – 5:30pm

Salary Range : $2800 - $3200

Requirements

• Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support
• Prior experience in spare parts sales in aviation industry will be advantageous
• Ability to read and understand basic engineering drawings will be advantageous

Responsibilities:

• Manage customers' orders and enquiries and follow through to order fulfilment
• Handle customers' enquiries on spare parts
• Assist Sales Manager on tender/ program/ contract
• Prepare quotations and follow-up with customers on order status
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
• Process sales order using SAP system
• Address customers' concerns and maximize customer satisfaction
• Provide customers with after-sales support
• Generate periodic order status reports
• Follow-up on debit/credit memo

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

• Responsible for processing customer confirmation order.
• Managing delivery coordination.

Requirements:

• Diploma and above.
• At least 1 year of experience in doing order-processing.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for achieving significant aftermarket sales objectives and providing exceptional customer service.
• Vital role in assisting Services & Support to attain crucial growth objectives and in contributing to the Sales Strategy for sustainable expansion.
• Manage portfolio of customer accounts and overseeing the monitoring and reporting of sales targets.
• Supervise order management process including AOG and managing regional Customer enquiries.
• Assist customers with AOG requirements in accordance with the company's commitment to timely responses for AOG situations.

Requirements:

• Diploma in Business Administration/Aviation or equivalent.
• At least 2 years of Sales experience in Aerospace industry.
• Proficient in SAP and MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

about the company

Our client, one of the largest insurance players in the Asia pacific market and known for their commercial lines and general insurance business.

about the job

In this position as a Multinational Account Executive, you will act as a specialist resource supporting the Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. You will be experienced to work within clear guidelines, with instruction on procedures, workflow and format and use some discretion in clear cut situations however any matters outside the guidelines are to be referred to the Manager on procedural matters and Account Underwriters on technical matters.

The ideal incumbent will be providing Account Management Services to the allocated Global Accounts from the Multinational Outwards Portfolio and work with the Business Solutions team to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.

In order to be successful in this position, you will be required to attend client/broker meetings and support the company's business development activities and ensure the company's service standards are met and, if possible, exceeded in the implementation of Global Programs.

skills & experience required

• 5+ years of relevant insurance qualifications or equivalent
• Possess relevant knowledge on Multinational program arrangements and reinsurance agreements required between Affiliate and Non-affiliates
• Demonstrated strong ability and technical competence especially Property and Casualty lines on servicing Multinational Business platform
• Ability to monitor and report on adherence to service levels, understand production service issues and assist with resolution
• Excellent communication and interpersonal skills to work effectively with in-country managers, partners, and brokers
• Manage and responsible for the end to end process of Multinational programs handling

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

The Role of Customer Service Officer in Alaska Pte Ltd primarily involves providing customer service and after sales support to customer and dealers for technicians servicing and installations support.

• Liaise with customers who have purchased ceiling fans online, providing excellent after-sales support.
• Coordinate and arrange delivery and installation services for customers, ensuring a seamless experience.
• Collect and collate necessary information regarding the customer's location for efficient installation.
• Proactively contact customers requiring servicing appointments, assist in scheduling, and coordinate with technicians.
• Perform accurate data entry tasks to maintain organized customer records and service history.
• Generate and issue quotations and invoices promptly, ensuring clarity and accuracy in all financial transactions.

Any other administrative tasks that directly or indirectly contribute to the sales team morale and performance

Requirements:

1. Excellent communication skills for effective interaction with customers.
2. Strong organizational abilities to manage installation schedules and service appointments efficiently.
3. Detail-oriented approach for accurate data entry and documentation.
4. Customer-centric mindset with a commitment to delivering exceptional service.
5. Ability to work collaboratively with installation teams and technicians.
6. Proficient in using relevant software for quotation and invoicing purposes

Job Description

The person is responsible for communicating with the customers/distributors on the solution needs and after-sales needs.

The job will require providing the quotation, sales follow, sales forecast,and sales presentation.

Generate and review sales quotations,order processing and invoicing.

Review customer sales orders,proposals, purchase orders, andrelated information.

Preparation of documents for sales operations, customer-related reports to management, sales and customersas required.

Generate price list for sales team,based on information from principals.

Monitor & update sales team with relevant information from principals.

Effectively engage with externalcustomers, suppliers, financiers andinternal colleagues including shipping,finance, technical, service, sales andmarketing, as required.

Provide admin support where necessary. e.g. filing, data entry,retrieval of documents, or any other duties assigned.

Job Requirements

Two years of relevant working experience in a manufacturingenvironment.

Excellent communication andinterpersonal skills.

Able to multi-task and work withminimal supervision.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541