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Jobs in Singapore

Date Posted

Customer Service

Job Type

Job Level

Employer Type

Total 22 quality assurance control job vacancies in Customer Service Category in 8 marina view singapore

Call Quality Manager (Central)

Singapore / Persolkelly Singapore Pte. Ltd.

• Manage a team to achieve operational objectives • Provide strategic plans to synergize mailboxes and escalation management • Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence • Handle internal and external escalations via investigations, incident reporting, findings and providing de-es...

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Assistant Manager - Underwriting Support

Singapore / The Great Eastern Life Assurance Company Limited

Job Purpose You are required to assist and support daily operations of the New Business Underwriting Support team. The Job · Working effectively with team members and parties from various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met · Process daily incoming tra...

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Call Centre Quality Manager

Singapore / Persolkelly Singapore Pte. Ltd.

• Manage a team to achieve operational objectives • Provide strategic plans to synergize mailboxes and escalation management • Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence • Handle internal and external escalations via investigations, incident reporting, findings and providing de-es...

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Call Centre Quality Executive (Mon - Fri)

Singapore / Persolkelly Singapore Pte. Ltd.

Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time. Ensure consistent and detail cases notes updated in system after each liaison with respondents. Responsible for inter-department liaison for correct assignment of respondents to the parties responsible. Ensure accuracy in s...

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Call Centre Quality Executive (Mon - Fri)

Singapore / Persolkelly Singapore Pte. Ltd.

Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time. Ensure consistent and detail cases notes updated in system after each liaison with respondents. Responsible for inter-department liaison for correct assignment of respondents to the parties responsible. Ensure accuracy in s...

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Agency Service Specialist (1 Year Contract)

Singapore / Prudential Assurance Company Singapore (pte) Limited

Job Profile Summary: We are looking for a Distribution Operation Specialist, who will be an integral role in performing daily operations support for Distribution and ensure that we take our service levels to greater heights to support our agents and partners. Job Description: Review and approve applications for sales activities and campaign mana...

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Customer Quality Engineer

Singapore / Eteam Workforce Pte. Ltd.

Key responsibilities: · This person will fill in as Customer Quality Engineer. · Manage and publish failure analysis report. · Create/publish technical documentation e.g. process document, operating procedure, engineering evaluation etc. · Coordinate and driving actions, write up status report. · Keep track of PCN timeline and status. Qualification...

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Call Centre Quality Executive (Mon - Fri)

Singapore / Persolkelly Singapore Pte. Ltd.

Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time. Ensure consistent and detail cases notes updated in system after each liaison with respondents. Responsible for inter-department liaison for correct assignment of respondents to the parties responsible. Ensure accuracy in s...

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Call Centre Quality Manager (1 Year Contract)

Singapore / Persolkelly Singapore Pte. Ltd.

Call Centre Quality Manager wanted! Duration : 1-year contract Work location : Clarke Quay area (work in office) Salary : $6,000 – $7,000 Responsibilities Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices. Manage a team to achieve operational obje...

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Call Centre, Quality Control

Singapore / Persolkelly Singapore Pte. Ltd.

The Survey Experience Quality Specialist will be responsible for monitoring and ensuring compliance with survey standards and regulations to maintain a high level of quality in survey experiences. This role will involve conducting audits, providing feedback, and implementing improvements to enhance the overall survey process. The ideal candidate wi...

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Assistant Manager - Customer Service & Retails Processing

Singapore / The Great Eastern Life Assurance Company Limited

Job Purpose Work closely under the direction of the department’s team lead, managers and HOD to work closely with our Singapore Group Insurance Departments and provide customer service support to our clients, stakeholders, business partners and customers. The Job Contact Centre Operations – Managing stakeholder’s/ business partners, cus...

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6723 - Assistant Service Engineer [C & DC motors, lead acid & lithium batteries, electrical control circuits]

Singapore / The Supreme Hr Advisory Pte. Ltd.

Assistant Service Engineer Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay] Working Hours: 8.15am - 5.45pm Working Days: 5 Days [Monday - Friday] Salary: $2000 - $3800 (depend of experience) Responsibilities: Must be able to perform troubleshooting on various electrical circuitry Engine and hydraulic knowledge w...

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Call Centre Quality Specialist

Singapore / Persolkelly Singapore Pte. Ltd.

Analyze and fine tune the speech analytics (SA) content and applications Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed For Call audits category, ensure business lines conform to audit criteria and participation Liaise with business lines and vendor for constant content applicability, comprehe...

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Service Quality Manager

Singapore / Paradox Clarke Quay Pte. Ltd.

The main responsibilities and tasks of this position are listed as, but not limited to the following: Lead and support all Guest Experience initiatives at the property. Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest Experience....

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Service Delivery Manager, Asia Pacific Security Operations

Singapore / Control Risks Group (s) Pte Ltd

Role purpose We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded. Role ta...

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Customer Servicing Solution Manager

Singapore / Prudential Assurance Company Singapore (pte) Limited

Job Profile Summary: In this role, you will assist in performance monitoring, collating business statistics, identifying automation and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various...

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Customer Quality Service Officer (3 mths-1 yr) - Clarke Quay | $12/hr

Singapore / Persolkelly Singapore Pte. Ltd.

Quality Service Officer 3 months to 1 year $12-13/hr Clarke Quay Mondays to Fridays, 8.30am to 6pm. Job Responsibilities • Attend to feedback and enquiries from members of public received from channels such as emails, online feedback system, and calls • Provide interim replies to cases received • Work closely with relevant policy divisions and oth...

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Customer Service Specialist ( 1 year contract)

Singapore / Prudential Assurance Company Singapore (pte) Limited

In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback...

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Service Delivery Manager, Asia Pacific Security Operations

Singapore / Control Risks

Role purposeWe are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.Role tasks...

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Customer Service Specialist

Singapore / Prudential Assurance Company Singapore (pte) Limited

In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback...

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Call Centre, Quality Specialist

Singapore / Persolkelly Singapore Pte. Ltd.

• Analyse and fine tune the speech analytics (SA) content and applications • Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed • For Call audits category under SA, ensure business lines conform to audit criteria and participation • Liaise with business lines and vendor...

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Intern, Service Management and Quality Management

Singapore / Bosch Group

Assist in Service Management and Quality Management activities on BU and Department level.Coordinating within different departments under the BU to ensure various process tasks are handled on time.Scheduling, conducting, and participating in monthly QM and SM meetings and taking meeting minutes.Follow-up with the respective service teams to update...

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Browse Quality assurance control jobs by:

Customer Service

Browse Location Area

8 marina view singapore x

D01 Cecil, Marina, People’s Park, Raffles Place

Singapore, Central Singapore

Browse Companies

Control Risks Group (s) Pte Ltd

Eteam Workforce Pte. Ltd.

Paradox Clarke Quay Pte. Ltd.

Persolkelly Singapore Pte. Ltd.

Prudential Assurance Company Singapore (pte) Limited

The Great Eastern Life Assurance Company Limited

The Supreme Hr Advisory Pte. Ltd.