Total 2,669 recruitment manager job vacancies in Customer Service category in Singapore

A global freight forwarding MNC is looking for Customer Service Excellence Manager in Singapore. The incumbent will be responsible for building customer retention and achieving operational KPI for the company.

Responsibilities:

• Foster relationship with customers and obtain regular feedback on performance level and make recommendations for service improvement and customer retention
• Lead, train and manage Customer Service Team
• Identify root cause and resolve problems effectively to minimize the impact on customer satisfaction
• Conduct regular meetings with teams to disseminate company updates and strategize on improvement plans on customer experience
• Attend operational reviews with customer and handle all customers' dispute and service failure through corrective and preventive measures
• Attend introductory and business implementation meetings with customers
• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
• Recruit and manage staff costs and productivity across the department

Requirements:

• Bachelor's degree in Business Administration, Economics, Logistics / Freight forwarding apprenticeship or other related disciplines
• 10+ years of industry experience in freight forwarding or carriers' industry
• 5+ years in people management and leadership - including training & development, coaching, conflict management, recruitment, performance management
• Experienced in customer facing and customer service excellence function
• Strong business and financial acumen
• Familiar with CargoWise 1 and/or SAP software platform

Interested applicants, please apply with your latest CV. Only shortlisted candidates will be contacted.

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

Summary & Benefits:
Supportive Management
Performance Bonuses & Variable Bonuses

No Weekends

Responsibilities:
Prepare and implement age-appropriate class activities for children.
Set up a stimulating and engaging learning environment for children.
Carry out routine care duties and responsible for classroom management.
Prepare developmental portfolio for children for each semester.
Maintain good partnership and communication with parents.

Requirements:
Infant Care Relevant Certificates (e.g. Higher Certificate in Infant Care OR Advanced Certificate in Early Years)

Candidates graduating from relevant course are welcomed to apply
Excellent communication, interpersonal skills
Able to work well independently as well as within a team

We regret that only shortlisted candidates will be notified.
Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Job Responsibilities:

• Review and assess escalations (SQMS/SOS) from VEMF/Inbound Department to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.
• Liaise with other Business Units (BU) / Stake Holders (SH) to acknowledge, follow-up on actions/feedback requested by customers through various Contact Centre touchpoints and contact customers to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor BU/SH’s adherence to rules, regulations and procedures and escalate to respective senior management (when required).
• Handle complaints and ensure all callbacks to address customers’ issues are completed within the timeline promised to or requested by customer.
• Work with BU/SH or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of contact centre processes.

Job requirement:

• Minimum 2 years of experience as a universally trained Officer/manager in UOB Contact Centre.
• Good knowledge in banking/cards process, products and systems.
• Good written and spoken communication skills in English, with the ability to influence and persuade BU/SH and customers.
• Possess excellent telephone, strong interpersonal skills, resourceful and able to work independently and also as a team.
• A strong customer service mindset with good communication and problem solving skills to represent the Bank to customers and general public.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Have a good problem solving mindset when handling complaints
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

Job Summary:The Service Transition Manager is responsible for ensuring the smooth and efficient transition of new or modified services from the development and testing stages to the live production environment. This role plays a key part in the IT Service Management (ITSM) lifecycle and is focused on minimizing disruptions to ongoing services during the transition process.

Key Responsibilities:

Service Transition Planning:

• Develop and implement comprehensive service transition plans for new or modified services.
• Collaborate with project managers, development teams, and other stakeholders to ensure alignment with project timelines and goals.
• Define and document transition milestones, dependencies, and success criteria.

1. Change Management:
   • Work closely with the Change Management team to assess and authorize changes to the production environment.
   • Ensure that changes are properly documented, tested, and approved before being deployed into the live environment.
   • Mitigate risks associated with changes and communicate effectively with stakeholders.
2. Release and Deployment Management:
   • Oversee the release and deployment processes, ensuring that new services or changes are deployed efficiently and without negative impact on existing services.
   • Coordinate with release managers and deployment teams to schedule and execute deployments.
3. Knowledge Management:
   • Develop and maintain a knowledge base for service transition processes, documentation, and best practices.
   • Provide training and support to other IT teams on service transition procedures.
4. Quality Assurance:
   • Implement and monitor quality assurance processes for service transition activities.
   • Conduct post-implementation reviews to evaluate the success of transitions and identify areas for improvement.
5. Stakeholder Communication:
   • Communicate effectively with various stakeholders, including project teams, IT operations, and business units.
   • Provide regular updates on the status of service transitions and address any concerns or issues raised by stakeholders.
6. Risk Management:
   • Identify and assess potential risks associated with service transitions.
   • Develop and implement risk mitigation strategies to minimize the impact on service delivery.
7. Continuous Improvement:
   • Continuously assess and improve service transition processes based on feedback, performance metrics, and industry best practices.
   • Collaborate with other ITSM processes to enhance overall service delivery.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL certification is highly desirable.
• Proven experience in IT service transition management.
• Strong understanding of ITSM principles and practices.
• Excellent communication and interpersonal skills.
• Project management skills and experience.
• Analytical and problem-solving abilities.
• Knowledge of relevant tools and technologies related to service transition.
• Should be able to speak Japanese language

Experience:

• Minimum of 12 to 15 years of experience in IT service management.
• Demonstrated success in managing service transition projects.

Job scope:

- Manage the Visitor Management System & Telephone system.

- Manage visitors and employee enquiries

- Support issue of employee badge holder, lanyard, and medical pink form

- Support booking of meeting rooms

- Support on purchase orders & courier services.

- Organize business events and meetings.

Requirements:

- Fluent in English (written and spoken).

- Prior experience in reception, customer service or business operations.

- Customer oriented with a professional attitude.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Summary & Benefits:

• Lesson plans provided, No Saturdays
• Performance Bonus and AWS
• 14 days Annual leaves + Flexi-Leaves
• Islandwide positions

Responsibilities:

• Prepare appropriate teaching materials to enhance learning
• Prepare assessment/developmental portfolio for every child
• Ensure an attractive, clutter free and neat learning environment at all times
• Maintain warm and congenial relationships with children, peers and parents

Requirements:

• Minimum CICP/HCIC/ACEY for Infant Care
• Possess classroom management skills
• Be a team player

We regret that only shortlisted candidates will be notified.

Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Reporting to Asset Manager, the incumbent will be representing the Managing Agent to manage the client's property.

Responsibilities:

• Hold regular management meetings with client to report on the activities and management of the Property, as well as to present recommendations relating to their management.
• Manage financial matters including monitoring of the income and expenditure of the Property to ensure that these are in line with the annual budget, payment of property tax, etc.
• Prepare annual income, expenditure budgets and capital improvement budgets for client’s approval within stipulated time frame.
• Evaluate, review of maintenance contracts including M&E, cleaning, security, landscaping, pest control for the Property and make recommendations on contract specifications and upgrading standards.
• Regular inspections of the Property; identify problems in operational process and bring up any areas of concerns, including any claims, liability or legal process, and improvement plans to the client.
• Oversee the preparation of estimates for repair works, works specifications, invitations for quotations, recommendations of award, drafting of contract documents and supervision of works completion.
• Handle tenancy management, including coordination with leasing agent, incoming/outgoing tenant and occupier for smooth handover of premises in accordance with the tenancy agreements.
• Enforce the clauses stipulated within the lease agreements, relevant code of practices and statutory acts.
• Review and approve tenant’s fit-out design/plans to ensure compliance to tenancy agreement, government rules, laws and regulations and no damage would be caused to the Property’s fixtures and fittings.
• Build and maintain positive relationships with tenants and attend to feedback and complaints.
• Liaise with government authorities/ statutory boards, architects, engineers and other divisions on matters relating to management and maintenance of the Property.
• Regularly check the Property to ensure prompt removal of all fire hazards, proper functioning of fire escapes, fire doors and obstruction-free access.
• Responsible for other operational management such as carpark, security/gantry system, inventory, building fixtures and fittings record.
• Attend to emergency situations in the Property.

Requirements:

• Degree in Estate Management or relevant discipline with minimum 10 years’ experience in similar capacity.
• Good Leadership qualities (ie able to lead, support and provide guidance to a multidisciplined team).
• Meticulous and able to work under pressure.
• Handled asset enhancement for commercial buildings.
• Proficient in English and with excellent interpersonal skills to handle various stakeholders.
• Familiar with managing large commercial building.
• Familiar with Building Maintenance and Strata Management Act would be an advantage.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Make a Difference: Join a team dedicated to transforming young lives and fostering a nurturing environment.
• Growth Opportunities: Develop your professional skills in a supportive and dynamic setting.
• Community Impact: Be part of a meaningful mission to provide quality care and education to children and youths.

Responsibilities:

• Support the development and implementation of biopsychosocial and educational programs.
• Oversee residents' physical needs, including nutrition and laundry.
• Address residents' psychosocial needs, fostering social integration and appropriate behavior.
• Employ a trauma-informed approach for behavioral management.
• Maintain cleanliness and personal hygiene standards within the facility.
• Supervise academic progress and health needs of residents.
• Manage on-site incidents or crises as needed.
• Escort and supervise residents during external appointments and activities.

Requirements:

• Relevant experience in childcare or youth management.
• Strong understanding of health, safety, and environmental standards.
• Ability to work shifts in a 24/7 residential care setting. Overnight Shift not required.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Job description & requirements

• Provide customers with information and advice on products and services
• Provide timely response to customer’s phone and email enquiries
• Double up as a duty/floor manager for counter staff
• Preparing monthly report as required to management
• Diploma / GCE O Level in any field
• At least 3 to 5 years of experience in travel industry in customer service, dealing with clients’ feedback and monitoring customer satisfaction levels
• Bilingual in English and Mandarin (spoken/ written) (to liaise with associates)
• Mature and well organised with drive, initiative and ability to work independently
• Pleasant personality with effective communication & PR skills
• Hand-on knowledge of MS office

Please provide the following information in your resume:

1) Recent photograph

2) Reasons for leaving your last employment

3) Current and/or last drawn salary

4) Expected monthly salary

5) Availability

Job Description

• Manage a team to provide single point ownership for the service delivery in the area of Cloud & Infrastructure Delivery Management Services.
• Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements.
• Responsible for people management with specific reference to managing the growth and development of the people working in the team.
• Implement performance standards and measurements established by Operations quality teams to manage ongoing service delivery and attain delivery efficiency.
• Own Service Management processes, AMURAA® tools and disciplines and ensure they are applied in all aspects of contract delivery.
• Manage issues and risks.
• Responsible for targeted customer satisfaction.
• Responsible for running an ITIL compliant operation and enforcing security and compliance requirements for the customer.
• Report on the progress of the delivery operation in various review meetings.

Requirements

• Over 15 years IT management experience.
• Experience working with geographically dispersed delivery teams and directly with clients.
• Proven track record as a PM lead in implementing technical projects.
• Experience working with sales teams and directly with International clients.
• Proven track record in implementing technical projects with India based delivery organization for global customers.
• Global or International experience will be an added benefit.
• Eye for detail, diligence.
• Good understanding of technical domains of ADM, SI, logistics, commercials.
• Very strong communication and presentation skills.
• Ability to show “thought leadership” in client meetings.
• Ability to connect with clients.
• Ability to learn technology quickly.
• Should be comfortable in the role of a “Mentor”.
• Focused on the needs of his team and the customer.
• Seeks to continuously develop skills and knowledge in himself and others.
• ITIL v3, PMP or Prince 2 certifications – continually maintained.
• Experience with telephony, IT Infrastructure, Cloud, Application development, InfoSec will be required.

Interested applicants can apply here or email to [email protected]

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g2fDAg7B

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g2fDAg7B (EA: 94C3609/ R1219669)

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Who are we looking for:

We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Our client is in Education industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

COMPANY DESCRIPTION

Tsao Foundation is a not-for-profit organisation that upholds innovation, excellence and constructive change as our core values.

Our mission is to advance a positive transformation of the ageing experience by advocating for mindset and societal change. We fulfil that through our four initiatives: The Hua Mei Centre for Successful Ageing, Hua Mei Training Academy, International Longevity Centre Singapore, and Community for Successful Ageing.

We have a multi-disciplinary team of skilled professionals dedicated to making human longevity a positive experience through undertaking community-based programmes and eldercare services, training and education, research, advocacy and collaborations.

RESPONSIBILITIES

To be responsible as the Care Manager to assess, facilitate and advocate for the clients' interest, to meet operational targets of the Foundation and the funding authorities.

Key Responsibilities

• Determine suitability of client referrals as a team through initial screening in accordance with Foundation guidelines and requirements of funding bodies
• Conduct full assessment, as a component of team assessment in the areas of medical, nursing, social, financial and psychological etc and ensure assessments are carried out as required
• Identify problems related to illness and decline in functional, cognitive abilities and advocate early medical attention for client through appropriate intervention or referral
• Facilitate the use of internal and external resources through appropriate linking of services to serve the basic support needs of the clients and families
• Develop comprehensive client care plans and carry out regular evaluation, ensuring recommended services are in place to meet the needs of the clients, families and caregivers
• Provide health education to the clients and families to reduce medical complication and accident prevention, and monitor medication management and compliance, nutrition, diet etc.
• Participate in regular client review discussions with team members to evaluate efficacy and currency of care plans, and recommend modification as needed
• Liaise with external agencies from government, social services and medical establishments to establish an effective network of care for the continuing care of the clients, particularly in respect of a good hospital discharge plan
• Conduct termination reviews when required and write the relevant reports and referrals to facilitate the clients' discharge to another service
• Ensure CM activities meet regulatory requirements, and ensure accurate and timely documentation and submissions of client reports
• Participate in continuous quality improvement projects
• Represent the Foundation in presentation to external parties such as students on clinical attachments
• Participate and lead where appropriate, in activities or outreach projects - internal or joint, that promote the Foundation's cause and mission

• Singapore Nursing Board registered Nurse with minimum 3 years working experience
• Professional certification / specialist diploma / advance diploma on gerontological nursing is preferred
• Courses on care management is preferred
• Working experience in case management / care coordination will be an added advantage
• Excellent clinical knowledge and skill
• Good communication skills in both spoken and written English
• Penchant for working with older people
• Able to communicate in Mandarin and local dialects to communicate with the senior citizens.
• IT proficient