Total 1,885 research associate job vacancies in Customer Service category in Singapore

Job Description:

· Registration of patient’s visit, issuance of queue ticket, retrieves or create patient records and assist in any administrative work required at front counter

· Billing enquiries and cashiering duties

· Schedule follow-up appointments for patients and advice on the necessary tests / investigations

· Assist in preparing clinic reports

· Liaise with doctors, nurses and internal departments on any clarifications for patient matters

· Assist in counter closing

Job Description

· Min N/O/A levels/ Diploma

· No Experience needed/ Full training and guidance will be provided during work

· Must be able to commit to a minimum of 3 months

· Able to start work immediately as positions are urgent

If you are interested in any of the positions, do kindly drop your most updated resume to

[email protected]

Thank You.

Lynn Ho

R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Responsibilities:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers’ inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To ensure that standard operational procedures (SOP) are adhered to.
• To profile accounts based on account types and key priority accounts.
• To demonstrate strong work commitment and work ethics.
• To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.
• Able to perform rotating 12 hours shift work, 4 days a week

Requirements:

• You should possess at least GCE O Level / Nitec
• 1-2 years' experience in fast-paced Call Center environment
• Security Officer with basic computer knowledge may apply.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Indah Purnama

EA Personnel Reg No: R16549712

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Responsibilities:

• Provide excellent customer service to our customers and meticulous administrative support in Appointment Services section
• Responsible for managing appointment requests and other appointment related enquiries (e.g. prescription requests) received via phone, faxes and emails
• Meet quality standards and achieve department KPIs on a monthly basis

Requirements:

• Minimum ‘N’ Level qualification
• A customer-oriented team player with good interpersonal skills
• Relevant work experience in call centre, healthcare, hospitality or service industries will be an advantage
• Position is hired under SingHealth (CGH) Call Centre

Working Schedule:

· Mon – Fri : (5-day work week)

Primary Responsibilities

• Provide frontline services and general administrative duties of the clinic
• Maintain overall cleanliness at the clinic, front counter, and reception area.
• Attend to patients at counters for registration, payment, and appointment lines.
• Trace case notes for walk-in cases, billing, and charges.
• Account for handover and closing of counter payments
• Attend to clinic complaints and escalate to higher management when needed.
• Attend to data requests pertaining to patient information.

Requirements

• Possess minimum GCE 'O' level or at least 5 years of relevant working experience.
• Working experience in the service or healthcare industry will be advantageous.
• Proficiency in MS Office and SAP preferred.

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will be responsible for the strategic planning and implementation of CPHRI’s various programmes and support the operations of the centre. You will also support the conceptualisation of research and prepare grant proposals. This includes administering and managing the SingHealth Regional Health System centre grant, external funded grants and research grants awarded to CPHRI.

You will oversee research compliance and data governance as well as prepare papers, reports and other documents to update the funders, SingHealth management and other external stakeholders as required. You will be supervising and coaching junior staff. You will plan, organise and manage events such as scientific symposiums, training workshops and other related activities.

Job Requirements

• Bachelor’s Degree in SocialScience, Life Sciences, Biostatistics, Public Health, Epidemiology, HealthEconomics or related academic area with at least 10 years of relevant experience
• Candidates with a PhD would be preferred
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Strong analytical skills and able to work in a dynamic and fast paced environment
• Adept at handling complex, ambiguous and challenging situations
• Team player with the ability to manage cross-functional and institutional relationships

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Responsibilites

• Front line patient services by performing the functions of registration, cashiering, handling enquiries, financial counseling, in-flight bill follow up and posting of charges
• Chair side assistance if required
• Ensure that patient enquiries are attended to
• Manage appointment scheduling
• Assist in the retrieval of records and return patient records
• Arrange for follow-ups with patients or doctors when necessary
• Other ad hoc duties

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to: [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

about the company

Our client, an esteemed biotechnology company, is on the lookout for a Senior Customer Service Associate based in Singapore to remotely support their expanding operations in Japan. As a vital part of this dynamic team, you will leverage your customer service experience and technical know-how to ensure seamless communication between customers, distributors, and internal departments, contributing to delivering a smooth order management process.

about the job

In this role, you will be responsible for a range of tasks, including standard sales order creation and maintenance, acting as a content expert on ERP and CRM teams, managing product returns and service requests, handling inquiries from internal and external customers, and ensuring timely fulfillment of orders. Your meticulous attention to detail, problem-solving skills, and ability to collaborate effectively will be key in exceeding customer expectations.

skills and experience required

We are seeking candidates with strong order fulfillment and customer support experience, preferably within the life sciences industry. Proficient written and verbal communication skills in Japanese language (business level) is essential to support the clientele market who may not be well versed in English . Additionally, a strong command of ERP and SFDC business systems will be required. The ability to work in a fast paced environment coupled with a Bachelor's degree in life science, chemistry, or business will be advantageous. If you are ready to take on this exciting opportunity and contribute to a global biotechnology success story, apply now to join this dedicated team in driving service excellence.

To apply online please use the 'apply' function, alternatively you may contact Carmen Tan. (EA: 94C3609/R2196577 )

• Career Progression
• Attractive Salary Packages with high bonuses!
• Good working environment
• Office Hours

Job Description

• Ensure clinic’s operational and procedural area readiness
• Assist with registration, discharge, appointment bookings, cashiering and any other enquiries
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Other duties assigned

Job Requirements

• Minimum GCE "N/O" Level
• Proficient in computer skills
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to:

[email protected]

We regret that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O levels
• Keen interest in the healthcare/ medical industry
• Prior healthcare/ customer service experience
• Basic knowledge of Microsoft Office

Interested Candidates please send your resume to - [email protected]

Attn: Patient Service Associate (Central, 5 days Office Hours/ $2500) #HKA

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

Description:

• Perform reception duties, scheduling of appointment, registration, dispending of medication, payment collection and administrative duties relating to patients.

• Perform administrative tasks such as filing, data entry, and insurance claims

• Provide quality customer service to patients

• Maintain overall cleanliness at the clinic, front counter and reception area.

• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Requirements:

• Min A level/Nitec/Higher Nitec/Diploma

• No working experience is required as on-the-job training is provided

Benefits:

• Competitive salary package

• Opportunities for career advancement and professional development

• Supportive and collaborative work environment

• Comprehensive training and on-the-job learning opportunities

• Employee benefits such as healthcare coverage and leave entitlements

If you are passionate about making a positive impact in the healthcare industry, Apply now or email to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Location: Pasir Ris

Purpose of Position:

You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services.

Primary Responsibilities and Duties:

• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, insurance information and medical history
• Maintain patient data up-to-date and verify patient information at every visit
• Identify patient’s insurance coverage and collect co-payments
• Process credit card payments and balance daily cash deposits
• Perform timely billing in Clinic Management System and in insurance portals
• Inform patients about delays and waiting times
• Support triage to gather patient information for clinical judgment to priority of care
• Respond to patient queries and concerns in a professional manner
• Stay updated with information regarding insurance programs and funding sources.
• Assist patients in filling forms
• Management of patients’ records in accordance with PDPA act
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Dispensing of medication with second checker

Key Skills:

• Good written and spoken English
• Good interpersonal skills and ability to work with colleagues from cross departments
• 4.5 days work weeks (Retail working hours)
• 
  

Qualifications:

• Education: Minimum GCE “N” Levels
• Experience: Minimum 1 year of experience in Healthcare

We are hiring Customer Service Associate - 6 to 12 months contract

Job Description

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate, please sent your resume in MS Word format to [email protected]

Philena Tan Jin Mei

Outsourcing Team

Recruit Express Pte Ltd (99C4599)

We regret that only shortlisted candidates will be notified.

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• Willing to learn
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Looking for Temporary/Contract Patient Service Associate - Office Hours / No experience needed

Working hours: 5.5 days office hours

Up to $3000

Job scope:

· Providing frontline customer service and handle counter registrations, scheduling appointments

· Collection of payments and basic admin duties

· Explain to the patients what kind of treatment they will be receiving prior to the procedure

· Liaise with patients and family members and educate on medical follow up appointments

· Assist doctor in consultation rooms

· Ad-hoc duties

Job Requirements

· Minimum GCE N Level

· No experience needed

Apply now by sending your resume to [email protected]

or whatsapp Avelyn at 9721 8901 for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Avelyn Lee | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

The Care Associate provides home-based personal care services that aims to assist clients with their daily activities of living, to enable them to continue to live in the comfort and security of their own home.

Duties include but not limited to companionship, personal hygiene, medical escort, grocery shopping, meal preparation, feeding and light housekeeping.

1. Companionship & Recreational Activities

• Have positive conversation, chit chat and provide a listening ear to client and client with dementia
• Conduct mind stimulating games, simple card or board games with client.
• Engage in recreational activities according to client's interest e.g. reading newspaper, playing musical instruments, singing, etc.

2. Personal Hygiene/ Showering/ Grooming

• Change diapers, clean and dry body parts
• Full body bed sponging (wash hair on bed, if required), including cleaning of face, eye, mouth, teeth and ear.
• Assist to toilet for showering and assist with showering
• Apply moisturizer and topical cream, if required.

3. Simple Exercises

• Strengthen joints and muscles of lower and upper limbs by conducting range of motion and joint movement exercises (from head to toe)

4. Transferring and Positioning

• To transfer client from bed to commode or wheelchair or chair and back

5. Errands and Grocery Shopping

• To run errands or do grocery shopping with/without client to markets/shops within approximately 5-10 minutes' walk from the client's home.

6. Meal Preparations

• To cook simple home-cooked food that does not take more than 45 mins to prepare or buy healthy food from outside for client only

7. Light Housekeeping

• To identify and rectify basic home hazards to prevent falls / slips e.g. wet floor, untidy walkways that prevent easy maneuver
• To ensure client's living space (bedroom, living room, toilet, hallways) is dry and clean by sweeping, mopping and tidying
• To ensure that kitchen stove and table is clean after cooking
• To wash the plates and pots after meals / use
• If washing machine is available, to wash the client's clothes and hang dry

8. Medical Escort

• To assist with walking and boarding the transport vehicle
• To guide client around the clinic/hospital premises
• To collect medications/ receipts and explain to client/ caregiver
• To accompany and assist the client in the examination room;
• To securely carry the client's documents

• Preferably GCE O-Level
• Good interpersonal skills
• Passion in community services and service-oriented

• ITE/Certificates in Healthcare related courses is an added advantage
• Able to speak one or more dialects is an added advantage

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Able to work 2 or 3 shift roster preferred
• Basic knowledge of Microsoft Office

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Brief:

When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.

The candidate must have the passion in handling customer services and place the ‘Customer First’ in his/her resolution of their problems. S/He will support all incoming technical calls and customer’s trouble ticket till closure.

Strong follow up and technical problem identification skills, sense of urgency and quick in response to any network alarms in the operation are the traits we are looking for. The ability to build trust and confidence with customer through the service interaction will provide the candidate an edge in achieving excellence in customers’ experience.

Responsibilities:

• Perform 24x7 operations and surveillance support in the IOC environment.
• Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
• Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
• Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
• Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
• Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
• Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
• To push for service recovery within service SLA for all incidents.
• Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
• Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
• Be always contactable and perform Standby Duties on rostered days
• Perform Daily, Weekly, Monthly Reports.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Diploma in Engineering or equivalent.
• Fresh graduates are welcomed to apply.
• Candidates with technical support experience in a NOC/SOC environment would have an advantage.
• An individual who is a great team player, with service mindset and delivers good customer experience.
• Good communications skill with pleasant personality
• Shift work is required for this position.
• Candidate must be prepared to perform standby duties.

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested applicants, please email your updated CV to [email protected]

Position Applied: PSA

EA Personnel No: R23114223

EA Personnel Name: Lynn Ho

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Objective / Purpose of the Job

Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.

Job Responsibilities

• Responsible for managing front desk reception duties for the clinic, which include handling enquires (phone, email, communication channels, etc.), appointment scheduling for all clinics, and transferring calls to the respective personnel or clinic when appropriate.
• Administer new/ current patient registration and medical reports:

– Ensure clinic operational readiness to receive patients daily.

– Welcome patients and visitors with a warm and professional demeanor.

– Attend to patient registration and guide new patients through the registration

process to ensure accurate and complete information is obtained.

– Upon patients’ check-in, check them into Clinic Operating System, and verify with

patients on their identification document, insurance coverage, and administrative

requirements, if any.

– Perform and record the patient’s vital signs.

– Assist with follow-up appointment scheduling after consultation or treatment.

– Scheduling appointments for laboratory and diagnostic tests and specialist

referrals.

– Process patient’s payment and billing

– Obtain pre-authorization before patient admission (if required)

• Maintain an effective filing record, including scanning and uploading medical images and reports, laboratory results, referral letters, other memos (e.g from referring clinic, etc) into the Clinic Operating System.
• Assist with the logistic arrangement, such as medication delivery to patients or patient transportation, to provide a seamless experience to our patients.
• Work closely and build a good rapport with our healthcare providers and referrals, nurses, and staff to facilitate effective teamwork and communication and to ensure patients’ appointments are scheduled efficiently, considering the availability of healthcare professionals and the urgency of patient needs.
• Participate in staff meetings and contribute to process improvement initiatives.
• Assist nurses in other ad-hoc duties as assigned.

Skills and Abilities

• Customer-service oriented and excellent telephone etiquette.
• Professional written and communication skills via digital platforms such as WhatsApp, emailas well as face-to-face interactions.
• Meticulous attention to detail is essential.
• Ability to multitask and stay organized.
• Pleasant personality with passion and empathy for service excellence.
• Great learning adaptability and flexibility.
• Great understanding of cultural differences and etiquette.
• Proficient in digital tools, platforms, and IT skills to navigate and utilize various software and applications (e.g., Microsoft Office Suite, Clinical Operating System).
• Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
• Prior experience in a healthcare or hospitality setting would be an advantage.

Job Description:

- Register and schedule appointments for patients

- Assist doctors with administrative tasks and/or simple procedures

- Manage email, phone and upfront enquiries from patients

- Perform cashiering duties

- Provide chaperone assistance to patients

- Ensure overall décor and cleanliness in the clinic

Job Requirements:

- Min GCE N/O level or Nitec and above

- No experience required - on Job Training provided

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Service Associate

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151