Total 5,759 sales support specialist job vacancies in Customer Service category in Singapore

Responsibilities

• Provide excellent customer service.

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners, hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s and deployment.

• Generate reports and submission of daily/weekly updates.

• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Requirements

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.

• Prefer minimum 3 years banking / healthcare environment experience.

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Must know Windows 10) & Mac OS (added advantage)

• Microsoft Office

• Good attitude.

• Willing to learn and work in a team.

• Strong problem-solving skills.

• Excellent client-facing skills.

• Professional presence and excellent communication skills.

Licence No: 12C6060

Responsibilities:

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements:

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide administrative support to the office and various departments.
• Handle incoming calls, emails, and other correspondences.
• Assist in scheduling and coordinating meetings and appointments.
• Prepare and maintain documents, reports, and presentations.
• Manage office supplies and equipment.
• Assist in organizing company events and activities.
• Handle travel arrangements and accommodation bookings.
• Maintain and update databases and filing systems.
• Perform general administrative and clerical tasks.

Requirements:

• Degree or diploma in Business Administration or related field.
• At least 5 years of relevant experience in Administration or HR with payroll background.
• Prior working experience in a Korean MNC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salt is hiring support operations expert to join our Social Media client on a 6-month and renewable contract role. This candidate will directly support our client's partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.

Job Scope:

• Provide our partners with a delightful, high touch and effective support experience
• Onboard partners and serve as primary Ops point of contact
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issues
• Spot trends in partner issues and communicate feedback to cross-functional teams
• Operationalize processes to improve partner experience
• Improve our support workflows around issue resolution and product insights
• Develop product and issue specialisation to improve the quality of support

Qualification:

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Experience using Excel and/or basic data & insights tools
• Proactiveness, adaptability, learning mindset
• Able to work non-traditional hours (outside of 9am-6pm) occasionally

If this role sounds like your ideal job move, please do reach out to me, Jaya @ [email protected] alternatively you may apply via the system.

CEI No: R1659595 / EA No: 07C3147

Job Responsibilities:

1. Perform system installation and configuration for POS and Retail Systems.

2. Review and contact the tenant for sales submission from the POS system.

3. Conduct system training for customers and internal technical staff.

4. Provide after-sales technical support.

5. Perform day-to-day customer support calls and issues. Report customer issues to the company support portal.

6. To diagnose and resolve customer support issues.

7. Customer on-site support (whenever is required).

8. Conduct system UAT test (when required in the project).

Requirements :

1. Diploma/Degree in Computer Study

2. On-the-job training will be provided

3. IT skills in MS Windows OS, MS Office knowledge

4. Possess good communication (written and oral) skills in the English language

5. Good telephony, emailing, problems solving, and communication skills

Job Description (Role & Responsibilities)

• Ensure smooth financial transactions by meticulously verifying invoices and supporting documents submitted by clients for financing. Proactively address any documentation issues to maintain efficiency and client satisfaction.
• Manage incoming payments from Clients and Customers with precision, facilitating timely processing and accurate allocation of funds. Follow up to obtain payment advice and ensure seamless financial operations.
• Ensure accurate and neat record-keeping and reconciliation of daily transactions in the factoring system and physical records.
• Compute and keep track to advise clients on funds available for drawdown and ensure compliance with the terms of the disbursement.
• Monitor submissions of monthly invoices and contract progress claims by Clients.
• Provide support to the Relationship Managers in servicing the Clients, eg request for financial accounts, submission of monthly bank statements, computation of late payment charges, preparation of legal documents etc.
• Prepare and mail monthly statement of accounts and advice to Clients and Customers.
• Filing of documents to ensure proper housekeeping of documents for easy retrieval.
• Support team's decision-making by preparing timely and accurate management reports to be submitted to Management, Relationship Manager, and Credit Risk officers
• Handle bank-related tasks efficiently, contributing to seamless financial operations.
• Proactively identify opportunities to improve productivity and mitigate operational risks by reviewing and providing feedback on operational processes and workflows.
• Any other ad-hoc duties assigned by the Department Manager.

Qualifications:

· Ideally experienced with SME Financial products.

· Minimum 4 years of experience, preferably in the finance industry

· Organised and meticulous with strong attention to details

· Proactive and solution-oriented, with a strong work ethic

· Demonstrate professionalism, maturity and confidence in handling diverse tasks

· Ability to work independently and adapt to changing priorities

· Good interpersonal and communication skills, both verbal and written

Benefits and Perks:

· Funding for ongoing learning and development.

· Tech support and provision of company-issued equipment.

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

As a Drupal Operation Support Engineer, you will perform 1st level support to our Digital properties. You will handle accounts and access provisioning, provide timely update to stakeholders, custodians and escalate to different teams for different priority issues meeting Service Level Agreement and to follow through the issues till resolution. Taking ownership of the issues reported, diagnose, and look into solving problems efficiently and thoroughly and have a mind to recover the service soonest possible to the Business teams.

Responsibilities

• Ongoing review of the monitoring to look out for any abnormality or improvement and work with internal/external teams to resolve or enhance the proactive monitoring
• Enhancing and maintaining knowledge-based documentation covering troubleshooting and problem resolution steps
• Participate actively in standup meeting and to share impending issues and provide suggestion, correction/preventive measures to Technical teams to fix
• Contribute excellence in a highly collaborative, team-oriented environment. Work with inter teams and vendors to support the Digital properties, manage the resolution of tasks/issues and improve the site infrastructure and resiliency
• Perform triage, identify root causes, corrective/preventive measures and provide workarounds or temporary solution to recover the service/site and be proactive of issues and configure and setup alerts where necessary to improve sites monitoring.

• Bachelor's Degree in Computer Science/related fields or equivalent with at least 5 working years of experience in Drupal, PHP, JavaScript, and HTML skills
• Prior hands on experience on Drupal 8 and VueJS for at least 3 years
• Familiar with Drupal installations and competence with a wide range of web development technologies (HTML, JavaScript, CSS, XML, XSL T, JSP/Servlets) and frameworks (Drupal and Spring)
• Experience with a wide range of PHP content management systems, MVC frameworks, Jira and confluence, Linux - Command Line and Git, command line scripting experience with Perl or Bourne Shell or BASH, mySQL replication, backup, and query optimization, Cloud Architecture and CDN configurations
• Candidates with ongoing involvement in the larger Drupal community and knowledge with Site24x7, Splunk, New Relic, Opsgenie will be an advantage
• Knowledge of deploying on Acquia Drupal Environment and familiarity with CDNs, Memcached and Varnish
• Work in shift duties, perform 24x7 on-call standby duties and/or duties beyond normal working hours

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Responsibilities:

• Maintain, service and repair the elevators, escalators and mechanical-parking systems.
• Checking, oiling, greasing, mechanical adjustment, trouble-shooting, testing of safety devices.
• Inspection of parts recommendation and replacement in accordance to local code of practice.
• Demonstrate understanding and compliance of Environmental, Health and Safety (EH&S) procedures.
• Attend to breakdown maintenance calls at various job sites.
  

Job Requirements:

• Min. 2 years of work experiences in servicing and maintaining elevators and escalators.
• Good communication skill.
• Team player with adaptability and agility.
  

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423

Your Responsibilities

• Support VP CD&D APAC, Human Nutrition and CD&D SEA Director as needed
• Daily purpose is to oversee all of the Operations of the SEA CCIC Center with respect to facilities maintenance, work environment and safety, as well as facilitate the operation of the overall facility.
• Support project coordination in South East Asia between Sales and CD&D
• Coordinate & generate monthly reporting for CD&D activities
• Create PowerPoint or reports as needed for CD&D
• Coordinate the overall implementation of existing and added applications equipment including requesting bids, arranging installation and service, and leading and organizing payments.

Administrative duties, such as but not limited to:

• Co-ordinate and make logistics arrangements for regional meetings and events held in Singapore
• Arrange and co-ordinate meetings for visitors
• Preparation of presentation slides as required
• Order office stationary and pantry items
• Organization of meeting rooms and venues for key meetings and events for in Singapore
• Organize company events
• Support procurement process for SEA offices
• Assist in other ad-hoc duties as and when assigned

Your Profile

• Minimum 2 years of related experience
• Skilled in Excel, PowerPoint and MS Power BI will be an advantage
• Strong written and verbal communication skills
• Ability to multi-task and prioritize tasks
• Orientation to details
• Resourcefulness
• Ability to work independently

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
• Provide Level 0 /1 support all applications and infrastructure
• Repair and upgrade PC hardware and software, including scheduled maintenances
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• Mobile Device Management operation
• Desktop operation system management and planning
• To research and investigate new technologies that can help improve IT support and processes
• Ensure that helpdesk processes/procedures and kept up-to-date
• Administrative Support for Technology department (e.g. Department Information & Activities)

Position Requirements

• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education
• Domain knowledge of the following:

1. Microsoft Windows 10 & 11
2. Apple IOS
3. Apple OS X
4. Active Directory
5. Microsoft Office365

• Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills
• Good references on request

Contacts

• Works closely with Regional and School team
• Liaises with 3rd party solution providers as requested

Working Conditions

• School Environment
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required

Terms of Employment

• Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
• Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

Benefit

• Permanent job opportunities
• Stable career progressions
• Gov sector
• AWS + Performance bonuses + Yearly salary increment
• Up $2800

Responsibilities

• Assist nurses in provide caregiving duties and support to patients, in collaboration with other healthcare professionals.(i.e. sponging, feeding, lifting & moving)
• Engage patients and their family members/visitors to understand their needs and manage their expectations in the area of service delivery
• Overall management of clerical and operational support in a ward

Requirements

• Passionate in Healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chanel Loh Su Fui

Registration Number: R22110419

MCI Career Services Pte Ltd

EA License Number: 06C2859

Working location: Near to Buangkok Mrt
Working hours: 10.30pm - 8.30am | 4 days work week, work 2 days & off 2 days (follow schedule)
Salary: $1900 - $2160

Residential Care Worker will be working with the youths staying in an institutional facility, which focus on community rehabilitation. They are required to work night shifts.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions
• Ensure safety and security of premises, include perform body & property check, carry out security and night patrols, dormitory checks and conduct urine test (when necessary);
• Manage and provide care for the daily living needs of the residents in the Hostel;
• Able to develop positive relationship with the residents;
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• O Level and above
• Able to do rotating shifts
• Proficient in MS Word, Excel, etc

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Ensure seamless integration of the ERP system with other business applications (WMS) and third-party software.

IT day to day Operations

Monitor warehouse system performance and provide regular reports to management, identifying areas for improvement.

Conduct regular training sessions for end-users to enhance system proficiency and maximize utilization.

Collaborate with department heads to identify business process improvement opportunities through the ERP system.

Develop and enforce data security protocols and ensure compliance with data protection regulations.

Manage ERP vendors and negotiate contracts for software upgrades and support services.

Stay up-to-date with industry trends and emerging technologies in ERP and business management solutions.

Continuously seek opportunities to optimize ERP system functionality and improve user experience.

Desired Skills and Experience

WMS, ERP, User Experience, information technology strategies, MySQL, Information Technology, Business Process Improvement, SQL, Compliance, Warehouse Management System (Wms) Administration, MS SQL, Business Requirements

Location: West

Transport in Jurong East MRT

• Respond to customers’ claims in a timely and professional manner
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction
• Develop and maintain strong relationship with customers
• Negotiate with suppliers to optimize terms and ensure timely delivery, cost efficiency, and service quality
• Manage claim list and report to management regularly
• Liaise with ship agent for smooth ship attendance.

Requirements:

• Diploma or Degree in marine engineering or related field.
• Experience in handling marine spare parts.
• Occasionally business trips required.
• Proficiency in written and spoken English & computer skills in MS Office
• Good understanding of supply chain Incoterms.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $3,000 - $3,600

Job Summary:

Candidate will be stationed at Client’s premises and provide support for client’s IT administration and related support for users

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $2,600 - $2,800

Job Summary:

You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management

Qualifications & Experience:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

• Provide daily operational support for IT systems to all users and effectively communicate with them.
• Assist users with troubleshooting and resolving issues related to desktops, laptops, printers, mobile phones, and other IT devices.
• Offer orientation and guidance to users on the operation of common software and IT devices.
• Install and configure software, hardware, and functions according to approved specifications and standards.
• Ensure the smooth operation of IT systems and promptly address any issues that arise.
• Troubleshoot and assist with problems related to systems, networks, printers, and servers.
• Escalate unresolved issues to higher levels of support or liaise with vendors for resolutions.
• Maintain the security and privacy of networks and computer systems.
• Keep IT asset documentation updated.
• Provide support for Microsoft O365, Outlook, SharePoint, Teams, etc.
• Administer Active Directory tasks such as account creation and password resets.

Job Requirements:

• Diploma/Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2 years of experience in providing IT support to users.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to effectively communicate technical information to non-technical users.
• Familiarity with Microsoft Office 365, Outlook, SharePoint, and Teams.
• Proficiency in Active Directory administration, including account management and password resets.
• Knowledge of IT security best practices.
• Ability to work independently and as part of a team.
• Attention to detail and ability to prioritize tasks effectively.
• Willingness to learn and adapt to new technologies and processes.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

Dashmesh Singapore Pte Ltd (located in Loyang) is a dried food distribution company which was established in 1985. We are looking for an Information Technology (IT) Executive. The candidate must have relevant IT qualifications and preferably has several years of relevant working experience in a small and medium sized company. He/she must be self-motivated, systematic and organised besides being a good team worker, being passionate about making improvements and having a good work attitude.

The candidate will be responsible for managing and maintaining all our IT systems including servers, office computers, website, SAP B1 and salesmen’s PDA devices/applications. He/she is also expected to keep up-to-date records of our IT assets and systems and ensure IT continuity during emergencies. As we are a small company with a 60 staff workforce, the candidate must be prepared to work beyond the stipulated job scope and perform other duties as and when assigned.

We are a company which believes in recognising and developing employees with good performance and strong potentials. Opportunities for career development are available to suitable employees. Dashmesh is a staff friendly organisation and practises work-life balance.

Interested and Experienced candidates may write to [email protected]

Please take note that only shortlisted candidates will be notified.

PLEASE TAKE NOTE THAT CURRENTLY OUR COMPANY IS AT NO. 19 LOYANG WAY BUT WILL BE RELOCATED IN AUGUST 2024 TO PENJURU.