Total 5,502 sales support specialist job vacancies in Customer Service category in Singapore

Benefits Summary:

• Up to $2100 + AWS + Bonus + Allowances
• 4 days per week, including weekend
• Working Location: Central

Responsibilities:

• Support daily customer service
• Prepare and deliver appropriate presentations on products and services
• Maintaining good relationship with new and existing client
• Undergoing outdoor sales activities and roadshows
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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The Role

Charles Taylor InsureTech is looking for a Group IT Service Delivery Analyst to provide timely and efficient 2nd and 3rd Level support to the organisation’s user community across the APAC region. The Group IT Support Analyst should have extensive experience administrating common services including Windows 10, Office 365, Intune device management, Active Directory, deploying SCCM builds, Time Management and documentation duties required to help the team maintain the Service Delivery Support operation within the defined processes and framework. The ideal candidate will have a strong technical background with outstanding troubleshooting skills, possess excellent communication skills, and be a self-starter who delivers solutions in high pressure situations.

Key Responsibilities

· Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

· Analyse and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests, and problems.

· Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

· Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

· Provide technical solutions to IT and business requests/requirements, engaging with Business stakeholders where appropriate.

· Provide the relevant equipment and support for meetings as required by the business Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified.

· Maintain the hardware CMDB to ensure accuracy.

· Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule.

· Provide regular updates to customers, and to the Service Delivery Managers Manager, on progress with items, escalating issues where a technical or management escalation is required.

· Build positive relationships with users to enhance the level of service provided.

· Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.

· Contribute to project activity, completing assigned tasks as necessary to the designated timescales.

· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

· Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Required Skills

· Experience with Active Directory, Azure and Office365 administration (user and group management, adding objects to the domain, etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals.

· Mandatory current experience with Windows 10 & 11 installation, support, and troubleshooting.

· Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune.

· iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune.

· Understanding of Service Management concepts. ITIL foundation qualified (preferred)

· Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.

· Ability to communicate effectively at all levels.

· Exposure to common applications i.e. Microsoft Office 2016 & Outlook and other Microsoft Applications

· Knowledge of Active Directory administration (user and group management, adding objects to the domain,etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals.

· Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware

· iPhone configuration, support, and user assistance, including secure mail applications such as Intune.

· Experience in IT Service management logging systems; ideally Service Now or similar.

· Several years Desktop Support experience

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

Job Title: Student Support Executive

Location: Riverside Primary School, 110 Woodlands Crescent, Singapore 737803

Contract Period: April 1, 2024, to March 31, 2025 (with an option to extend until November 30, 2025)

Hours of Deployment:

• Mondays to Fridays: 7:30 am to 2:00 pm (inclusive of 1-hour lunch break)
• Not required on Saturdays, Sundays, school holidays, and gazetted public holidays

Scope of Services:

The Student Support Executive will collaborate closely with form/subject teachers, under the guidance of YH, AYH & SH/SM, to:

• Assist teachers in the classroom
• Support classroom routines and administrative tasks
• Help organize and maintain a structured classroom environment
• Facilitate the use of learning materials that enhance student learning
• Maintain open communication with classroom teachers, sharing observations, concerns, and successes related to students

Qualifications and Experience: The ideal candidate should possess:

• At least a Diploma (preferably in Early Childhood Care & Education)
• Previous experience as a Student Support Executive or in teaching (preferred)
• Energetic and passionate about working with children
• Strong communication (written and verbal) and administrative skills
• Excellent problem-solving and organizational abilities

• Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
• Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
• Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
• Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
• Attend daily support meeting to update new issues and resolution progress.
• Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.

This advertisement is for the recruiting position of Operations Support Officer.

If successfully selected, you will be seconded to a MOE Primary located in Pei Hwa Avenue.

Contract Period: From 1 April 2024 to 31 March 2025.

Option to Extend: for another one year, i.e. from 1 April 2025 to 31 March 2026.

Personnel to be deployed at the following hours (42 hours per week):

• Mondays to Fridays: 7:00 am to 4:30 pm, inclusive of 1 hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

To assist the HOD and LH Science and teachers in -

1. Science & Laboratory Operations

• Maintain resources and apparatus in 2 Science laboratories
• Liaise with teachers on the coverage of syllabus for the preparation of the laboratories
• Prepare the resources and apparatus related to Science experiments for the 2 laboratories and the 4 mobile lab carts
• Monitor the usage of the laboratories and report the usage to the HOD/LH
• Maintain a loaning system for desk-copies and teaching resources for 4 levels of Science classes.
• Assist in the setting up, clearing and cleaning of demonstration apparatus
• Replacement of broken equipment from stock and be responsible for all equipment used in the teaching of science
• Keep a stock book and breakage record and to indicate necessary replacements
• Check and replenish the first aid kits in the 2 laboratories
• Prepare an inventory of stocks annually
• Perform any other related duties as and when assigned by the HOD (Science)
• Assist teachers when conducting practical lessons and tests in ensuring sufficient equipment for the pupils during the practical lessons and tests.
• Basic maintenance of Science garden

2. Office Administrative & Operations Support

• Support school administrative and operations matters. Eg. Office Front Desk Operations, setting-up support for school events/activities, buying of stamps and posting letters, sorting and distributing bulletins/notifications to teacher or classes, etc
• Perform any ad-hoc duties assigned by Principal, Vice-Principals, Administration Manager and Operations Manager

The Personnel shall minimally have the following qualifications, experience and skills:

• At least 3 ‘O’ levels passes
• At least 2 years experience preferably in school science laboratory
• Able to use Microsoft Word and Excel
• Preferably with relevant working experience in a primary school

Work Location : Woodlands

Work Hours: Monday to Friday 7.30am to 2.00pm

Contract Period: 1 April 2024 to 31 March 2025

Job Responsibilities:

The Student Support Executive will work closely with the form/subject teachers, under the guidance of YH,AYH & SH/SM, to:

• support the teachers in the classroom

• assist with classroom routines and administrative matters

• assist in organising and maintaining a structured classroom environment.

• facilitate the use of learning materials that support students’ learning.

• maintain open communication with the classroom teacher, sharing observations, concerns, and successes related to students.

Job Requirement

• Possess at least a Diploma (preferably in Early Childhood Care & Education)

• Prior experience as a Student Support Excecutive or experience in teaching would be an added advantage

• Energetic and passionate to work with children

• Strong communication (writing and speaking) and administrative skills

• Strong problem-solving and organisational skills

22C1322 Maxhunt Resource Pte Ltd

R23115755 Nicole Choy

PURPOSE OF THE ROLE

Reporting to the APAC IT Director, the role of the IT Support Specialist is to provide IT support across infrastructure, network, and helpdesk. The primary responsibilities include providing technical assistance to facilitate smooth business operations and support to the regional office. Collaborating closely with the Global team, this role actively contributes to the successful implementation of global projects and initiatives.

KEY RESPONSIBILITIES

• To perform monitoring, troubleshooting and regular administration/ maintenance on IT infrastructure including network equipment and devices.
• To maintain and deploy endpoints (computers, workstation, POS, and other IT devices) at the airport operation and regional office.
• To manage local IT assets. Responsible for IT procurement, inventory management and license renewal activities
• To liaise with external vendors and coordinate with other IT team members on the resolution of IT incidents and IT project deployments
• To maintain & document procedures, practices, and configurations.
• To align with Global HQ to deploy global initiatives.
• To handle other ad hoc assignment

WHAT WE ARE LOOKING FOR

• Tertiary education or above in Computer Science / Information System / Information Technology or related discipline.
• At least 2 years of relevant experience in the technical support role.
• Holder of professional certificate in Microsoft or Cisco product will be advantage.
• Preferably with POS experience and Retail/F&B background.
• Customer service oriented, team oriented, positive, and cheerful attitude
• Good in English and communication skills

(a) Technical Service Support

· Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.

· Provide support to FSEs for onsite software related matters.

· Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.

· Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.

· Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.

· Support bench or machine test for new release software before onsite implementation.

(b) Technical Training

· Provide technical training for FSEs / customers on Software related troubleshooting matters.

· Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering

• Some experience in servicing automated / production equipment.

• Computer literate with C++ program knowledge

• Good communication and orientation skills

· Able to travel overseas at short notice

Job Responsibilities

The Service Operations Executive is responsible for ensuring the readiness to support business operations. Key objectives include smooth daily operations as well as enhancing operational efficiency and customer experience. The successful candidate must be operationally hands-on, organized, highly motivated, and able to work with a disciplined approach towards managing people and work.

Service Support

• Provides 1st level support for network and Internet services via phone or email with accuracy and promptness to meet pre-defined SLAs for customer
• Responsible to follow through any Incident or Request in the Ticketing System until closure of the ticket for customer and internal customer
• Monitor line down for customer, perform basic troubleshooting steps and schedule onsite if required.
• Manages issue resolution based on incident priority levels and escalates to appropriate channels when required for customer and internal customer.
• To perform daily checks on critical devices for internal customer.
• To perform patching on critical devices on a quarterly basis for internal customer.
• In charge in assigning new hardware to the staff and reformatting hardware for internal customer.
• To perform Duty Officer role; one week per month.

Service Delivery

• Schedule and manage the installation and turn-up of connectivity including support to field technicians onsite.
• Collaborate with clients and internal stakeholders to gather information required to ensure smooth deployment
• Identify potential issues and proactively escalate internally to prevent delivery delays.
• Provide updates to the customer in a timely and professional manner
• Prepare work orders and documentations necessary for provisioning and service installation
• Verify provisioning details and service connectivity after service delivery
• Maintenance of customer contract records in Company's ERP system

Job Requirements

• Candidate must possess either a Diploma or Degree in Information Technology/Computer related course. Fresh Graduates are welcome to apply
• Experience gained from the Telecommunication or Information Technology industry either from internship (OJT) or actual work is an advantage.
• It is an advantage to have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain)
• Active interest in learning and maintaining technical skills & knowledge
• Strong verbal and written communication skills
• Good interpersonal skills and able to work within the team
• Resourceful and enjoy problem solving

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

• Minimum 3 years expereince in ServiceNow domain
• Developing, installing, and troubleshooting ServiceNow applications and integrations with other programs
• Training, documentation, and support for the users and stakeholders of the ServiceNow platform and HRSD application
• Experience in implementing HRSD, especially in large, global transformations.
• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
• Experience working within Agile delivery methodology
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Good experience on Knowledge Base (KB), Case Management, custom form, custom workflow, and integration development
• Strong technical knowledge of all ServiceNow modules like ITSM, HRSD
• Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services

The Opportunity

• This is a trade assistant role to trade and administrative support for FX trading segment.
• 12 months contract

The Job
• Onboard the direct dealing clients and perform the necessary check
• Liaise with internal departments to resolve trade and settlement issues.
• Perform the Pre trade checks for trades done
• Perform End of Day check
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analyses using Excel and automated tools
• Engage IT and IAS management to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

The Talent
• Graduate degree
• 1 -3 years banking experience preferred
• Have good Excel and VBA skills
• Experience in programming language (VBA, Python, SQL etc) would be advantageous but not mandatory

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply FX Support Officer
• Only shortlisted candidates will be contacted

Location: Changi

Working days: 5 days 8:30am – 5:30pm

Salary Range : $2800 - $3200

Requirements

• Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support
• Prior experience in spare parts sales in aviation industry will be advantageous
• Ability to read and understand basic engineering drawings will be advantageous

Responsibilities:

• Manage customers' orders and enquiries and follow through to order fulfilment
• Handle customers' enquiries on spare parts
• Assist Sales Manager on tender/ program/ contract
• Prepare quotations and follow-up with customers on order status
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
• Process sales order using SAP system
• Address customers' concerns and maximize customer satisfaction
• Provide customers with after-sales support
• Generate periodic order status reports
• Follow-up on debit/credit memo

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work in Retail hours: rotate between 11.30am – 8pm and 12.30pm – 9pm

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Location : International Business Park

Position : Lab Support Officer

Contract period : Immediate (11 months)

1. Perform all related activities in support of team’s 3 planned focus studies - Heavy Metals in Fish and Grains, Chlorate in Poultry using 4 different methods of analysis by ICP-MS, LC-ICPMS and LC-MSMS.

2. Sample preparation on fish, grains, and poultry, according to quality system ensuring full compliance to ISO/IEC 17025:2017 requirements.

3. Manage acid/chemical wastes and sample disposal after completion of testing.

Requirement :

1. Diploma in Applied Chemistry, Food Science, or chemical sciences, or other related scientific fields. Salary max $14.20 per hour depending on qualification and relevant working experience.

Other requirements

1. Basic knowledge on Good Laboratory Practices

2. Basic knowledge on operating general laboratory equipment

3. Prior experience with ISO/IEC 17025:2017 laboratory quality system is an added advantage.

We are looking for a experienced IT Support Specialist to perform the following job scope:

Job Description :

- Provide daily IT operation support to all users and able to communicate well with users.

- Assist users' desktop, laptop, printer, mobile phone issues and requests promptly.

- Provide orientation and guidance to users on how to operate new software and IT related devices.

- Able to install and configure software, hardware and functions according to approved specifications and standard.

- To oversee and manage the smooth running of IT systems.

- Troubleshoots and assist systems, network, printers and servers related problems.

- Issues which are not resolved are to escalate to 2nd/3rd level support or liaise with vendors for resolutions.

- Ensure security and privacy of networks and computer systems.

- Maintain and update of IT asset document.

Requirements:

- Minimally ITE/Diploma/Degree in Information Technology or equivalent.

- 2 to 3 years experience in IT Support under corporate environment.

- Good communication skills, Independent and responsible individual.

- Experience in O365 applications usage and troubleshooting and Windows 10/11 operating systems, working knowledge of User & Security Group administration through Active Directory will be an advantage.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin/Operational Support Analyst

• 2 + years of IT Admin Operational relevant experience
• Raising of eMemo/Contract activities - must have experience
• Staff Onboarding/Off-boarding process - must have experience
• Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
• Streamline, clean up, create proper hierarchy for document repository.
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking