Total 9 security analyst job vacancies in Customer Service category in d07 golden mile middle road

About the role

Due to continued growth, an exciting contract opportunity now exists to join a highly experienced,

collaborative and outcomes focused Asia-Pacific IT team working closely with the helpdesk and applications

team, end users and stakeholders across the region.

We are seeking an Infrastructure Support Specialist to join our Infrastructure Team to manage the day to day

operations of our network and infrastructure, as well as level two help desk support and project related tasks.

The scope includes all infrastructure used by our regional offices, such as networks, servers, databases,

devices, user desktops/laptops, virtualisation, phone system, email, etc.

This role will be based in Singapore and reports to the IT Operations Manager– Asia.

Key Responsibilities

▪ Provide end user support for day-to-day Laptop/PC usage (both applications and infrastructure)

▪ Serve as a point of contact for internal users seeking technical assistance over the support ticketing

system with regards to Infrastructure and Network related issues

▪ Ensure operational and change processes and architecture principles are being followed strictly

▪ Assist on projects ensuring the transition from project to BAU support, identifying operational support

requirements for new systems/system changes, identify required resources for projects/change

requests and ensure consistency in the way IT changes are executed

▪ May be required to work after hours and weekends on an ad hoc basis depending on business

requirements

Qualifications, Skills and Experience

▪ Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science

▪ Minimum 2-3 years relevant experience in Microsoft Windows Desktops, Servers and Networking

and Virtualisation technologies

▪ Previous experience working with Microsoft 365, Cloud and Virtualisation technology would be ideal.

▪ experience working with IT Service Management/Ticketing System would be advantages.

▪ Must be comfortable working in a team-based environment as well as being able to work

independently.

▪ Demonstrated collaborative working style, with good interpersonal and excellent communication

skills, both written and verbal

▪ Experience in IT operational processes, Help Desk processes and Infrastructure maintenance

▪ Knowledge in IT Security and working in a regional role would be advantageous.

▪ This will be a 12 month contract with a possibility to extend or convert to a permanent position.

How to apply

Take the next step in your career and apply now by clicking on the link below to submit a cover letter and

your resume.

Only Shortlisted candidates will be notified.

Job Summary:

We are looking for a dedicated Application Support Engineer to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

Key Responsibilities:

• Provide rotational 24/7 application support, including health checks, monitoring, and ensuring SLA adherence.
• Manage incident and problem management processes effectively to minimize downtime.
• Troubleshoot and resolve production issues related to performance and reliability across the software stack.
• Proactively identify system bottlenecks and implement solutions to improve performance and reliability.
• Continuously enhance system performance through job automation, performance tuning, and bug fixes.
• Support applications built on Java, Spring Boot, and Microservices architectures.
• Maintain and troubleshoot banking applications running on Windows and Unix/Linux environments.
• Write and debug SQL scripts for SQL Server and Oracle databases.
• Utilize monitoring tools such as Grafana to ensure system health and performance.
• Collaborate with development teams to adapt and learn new technologies, frameworks, and tools.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in production support for applications running on full-stack technologies.
• Strong knowledge of Linux/Unix/Windows environments and scripting.
• Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Familiarity with incident and problem management processes.
• Knowledge of tools such as GIT, Bitbucket, Jenkins, and Grafana is an advantage.
• Experience in Actimize, Hadoop, or related technologies is a plus.
• Banking or anti-money laundering domain experience is highly preferred.

Skills and Competencies:

• Strong analytical and troubleshooting skills.
• Ability to work effectively in a high-pressure, 24/7 environment.
• Good understanding of job scheduling, monitoring production systems, and performance tuning.
• A proactive mindset with the ability to identify and resolve system bottlenecks.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Willingness to learn and adapt to new tools and technologies.

• Ensure to provide excellent customer service through phone, email, chat etc. in timely and accurate manner.
• Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
• Help customers with complaints and questions and give customers information about products and services.
• Assist directly or route customers to the appropriate personnel assistance.
• Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
• Track, follow-up and resolve customer’s outstanding issues in timely fashion.
• Develop customer service programs in order to provide outstanding service.
• Prepare documentation and reports on routine customer correspondence for future reference purpose.
• Assist in training peers on improving customer support service

Job Description:

We are seeking a proactive and technically skilled Application Support Analyst to join our IT team. In this role, you will be responsible for providing technical support, managing infrastructure, and optimizing systems through automation and scripting. You'll work with cloud technologies, databases, and monitoring tools to ensure the smooth operation of applications and services.

Key Responsibilities:

· Provide day-to-day application support, troubleshoot issues, and ensure system stability.

· Develop and implement automation scripts (e.g., Python, Shell Scripting) to improve operational efficiency.

· Manage and query databases using SQL for data analysis and troubleshooting.

· Work with cloud platforms such as AWS, Azure, or GCP for deployment and management of cloud resources.

· Monitor system performance using tools like Prometheus, Grafana, ELK Stack, or DataDog to ensure application health.

· Support IT infrastructure and workflow automation to streamline operations.

· Collaborate with stakeholders to understand requirements and provide timely resolutions.

· Stay updated on new technologies and best practices to enhance system performance.

Mandatory Skills:

· Degree in Computer Science, Information Technology, or related fields.

· Proficiency in scripting and automation using Python, Shell Scripting, etc.

· Strong knowledge of SQL for database management and querying.

· Experience with Cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).

· Familiarity with monitoring and logging tools like Prometheus/Grafana, ELK Stack, or DataDog.

· Experience with IT infrastructure and workflow automation.

· Excellent troubleshooting and communication skills.

· Eagerness to learn and adopt new technologies.

Good to Have:

· Experience with Terraform for Infrastructure as Code (IaC) and cloud resource management.

· Basic understanding of containerization/Kubernetes and Cloud services.

Job Description:

Users with technical issues and help improve system performance. You will work closely with both technical teams and business users to understand business needs and translate them into technical solutions.

Key Responsibilities:

Technical Support:

· Assist with Java application development and troubleshooting.

· Write and optimize SQL queries for reporting and data analysis.

· Provide technical support to users, addressing system issues and working to enhance overall system performance.

Functional Support:

· Translate business needs into technical requirements.

· Collaborate with users and developers to improve system processes and functionality.

· Test and ensure new features meet business requirements.

Problem Solving:

· Diagnose and fix technical issues related to Java applications and SQL databases.

· Analyse operational issues and suggest areas for improvement.

Teamwork:

· Communicate effectively with technical teams and business users to ensure smooth information flow.

· Contribute to system improvements and process automation efforts.

Skills and Requirements:

· Proficient in Java and Cobol Mainframe programming.

· Strong experience with SQL databases and query writing.

· Excellent problem-solving skills and a strong attention to detail.

· Strong communication skills, capable of working with both technical and non-technical stakeholders.

· A team player, with a desire to learn and grow in a collaborative environment.

Role Overview:

As an OutSystems Support Analyst, you will be responsible for both developing and maintaining custom applications built on the OutSystems platform. Your role will encompass the entire application lifecycle, from design and development to testing, deployment, and support. You will work closely with clients and cross-functional teams to ensure the applications meet client requirements and maintain high performance and usability.

Responsibilities:

Application Development:

• Design, develop, and deploy OutSystems applications to meet client requirements.
• Collaborate with the project team to deliver applications on time and within budget.
• Perform unit testing and debugging to ensure applications are error-free.
• Participate in code reviews to maintain high code quality.
• Utilize OutSystems Forge components and follow integration patterns.

Support and Maintenance:

• Work closely with development teams during the transition phase from development to production.
• Monitor and maintain existing OutSystems applications, ensuring they meet performance, security, and scalability standards.
• Troubleshoot and resolve issues related to application functionality, performance, and user experience.
• Provide technical support to end-users to ensure applications function as expected.

Client Interaction and Requirements Gathering:

• Engage with clients to understand their business needs and technical requirements.
• Translate client requirements into technical specifications and design solutions using OutSystems.
• Provide estimates for development efforts and project timelines.

Mobile and Web Solutions:

• Develop solutions that span both mobile and web platforms using OutSystems.
• Ensure seamless integration between mobile and web components.
• Optimize applications for responsive design and cross-device compatibility.

Qualifications:

OutSystems Proficiency:

• Beginner to strong experience in OutSystems development, including creating modules, screens, and logic flows.
• Familiarity with OutSystems Forge components and integration patterns.
• Ability to troubleshoot and debug OutSystems applications effectively.

Technical Skills:

• Understanding of mobile and web application development principles.
• Knowledge of HTML, CSS, JavaScript, and RESTful APIs.

Additional Skills:

1. Beginner proficiency in Build Management, Configuration & Release Management, and Design & Build Enablement is advantageous.

Key Duties / Responsibilities:

• Perform scheduled installations and retrofits of automatic door parts, including mechanical, electrical, and electronic components.
• Troubleshoot and conduct on-site inspections of automatic entrances, identifying issues and recommending suitable parts for the client's consideration.
• Prepare site reports to document completion of work, testing/commissioning, as well as conducting risk assessments for all automatic entrance systems and products.
• Recommend upgrades for automatic door entrances and provide feasible solutions for existing door entrances of clients.
• Maintain the assigned service vehicle in a roadworthy condition and ensure cleanliness and hygiene at all times.
• Stay updated on product information and technical knowledge company’s and competitor's products.
• Ensure all provided tools and equipment are kept in good working condition, promptly replacing damaged or worn-out tools/equipment.
• Perform any other duties assigned by management or your immediate supervisor.

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For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

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Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

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EA (23S1595/R23116355)

Job Description & Requirements

Location: Orchard Area

Job Description:

• must have a passion in customer service
• able to work on shifts, weekends and Public Holiday
• must have a strong Personality and communication Skills
• Can speak English and Mandarin
• Report all guest feedback to the management for appropriate action if needed.
• Must have a Customer Service working Experience
• Must have a good relation with customer or client.
• willing to work 6 days per week (8hrs per day)
• Perform any other reasonable duties as required by the Management

For walkin applicant you may visit our Headquarters at

200 Jalan Sultan, #11-04 Textile Centre Singapore 199018

or You may also call 6396-7371 and 83218096.

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing