Total 17,885 service engineer job vacancies in Customer Service category in Singapore

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Rental & Sales/ Construction Equipment
• Position Title: Customer Service Officer
• Working Location: Paya Lebar
• Working Hours: 5.25 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alt Sat (8 am-12 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
• Provide accurate details about our products, services, and rental terms.
• Quickly resolve customer issues to ensure satisfaction and loyalty.
• Efficiently handle equipment rental bookings, changes, and cancellations.
• Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where appropriate.
• Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
• Stay updated on promotions, deals, and new products/services to inform customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Work with logistics and maintenance teams to ensure equipment availability and readiness.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to improve business operations.

APPLY NOW!!!

• Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
• Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Ability to work in a fast-paced environment.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/Organization Type: Transportation and Storage
• Position Title: Customer Service Coordinator
• Working Location: Boon Lay
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $3200 + AWS
• Duration: Permanent

Key Responsibilities

• Collaborate closely with customers to ensure all container specifications are accurate and adequately loaded onto the ship.
• Utilize PSA Portnet system to oversee and track vessel berthing schedules.
• Generate customer orders and enter them into the company's internal system.
• Handle and manage customer orders through the CTMS platform.
• Keep meticulous records of customer inventory and logistical activities within the CTMS database.
• Compile and maintain reports concerning inventory levels and status.
• Undertake additional tasks as assigned.

APPLY NOW!!!

• Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role
• Proficient in Microsoft Office
• Candidates with experience in PSA Portnet and CTMS will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66219 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/Semi-conductor
• Position Title: Field Service Engineer
• Working Location: Kaki Bukit
• Working Hours: Monday – Friday, 8.30am – 5pm
• Salary Package: Up to $3000 + $500 Transportation Allowance + OT + Standby Allowance + VB
• Duration: Permanent

Key Responsibilities

• Install, service, support, upgrade, and maintain various types of equipment.
• Execute moderate to complex assignments including diagnosing and repairing equipment malfunctions and making necessary adjustments.
• Understand and apply knowledge of system parameters and interactions for process development and advanced electronic-mechanical troubleshooting.
• Collaborate with the team to achieve and maintain high levels of customer and company satisfaction.
• Offer direct, hands-on support for machinery at customer sites.
• Prepare and submit detailed technical reports post-service activities.
• Manage and use specific jigs effectively during service tasks.
• Assist senior engineers with advanced-level functions, like robot teaching and handling sub-units.
• Conduct ad-hoc delivery of equipment or parts as needed.

APPLY NOW!!!

• Minimum Diploma in Electronics/Electrical/Microelectronics Engineering, or related.
• Cleanroom working experience will be highly advantageous.
• Experience in machine set up/installation/modification/servicing/trouble shooting/repair.
• Proficient in Microsoft Office.
• Comfortable with standing-by/working after working hours.
• Comfortable with travelling occasionally.
• Inexperience candidates are welcome to apply as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67095 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/Semi-conductor
• Position Title: Field Service Engineer
• Working Location: Kaki Bukit
• Working Hours: Monday – Friday, 8.30 am – 5 pm
• Salary Package: Up to $3000 + Transportation Allowance + VB
• Duration: Permanent

Key Responsibilities

• Conduct moderate to complex service assignments, diagnose, and repair equipment issues, and make necessary adjustments.
• Comprehend system parameters and interactions for process development and pursue extensive electronic-mechanical troubleshooting.
• Meet and exceed customer and company expectations for service support.
• Provide direct equipment support at customer fabrication sites.
• Document detailed technical reports following service assignments.
• Manage and utilize specific jigs during service operations.
• Collaborate with and assist senior engineers in advanced technical tasks.
• Handle the delivery of parts to customers on an ad-hoc basis.
• Execute service, installation, and troubleshooting for both local and international assignments.
• Maintain spare parts inventory and manage records using SAP B1 software.

APPLY NOW!!!

• Minimum NITEC in Electronics/Electrical/Microelectronics Engineering, or related.
• Cleanroom working experience will be highly advantageous.
• Experience in machine set-up/installation/modification/servicing/troubleshooting/repair.
• Proficient in Microsoft Office.
• Comfortable with standing by/working after working hours.
• Comfortable with travelling.
• Inexperienced candidates are welcome to apply as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66267 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/Organization Type: Distributors & Servicing of Boiler and Laundry Equipment
• Position Title: Service Technician
• Working Location: Nearest MRT – Toa Payoh/Potong Pasir
• Working Hours: Monday – Friday, 8 am – 5 pm, Saturday, 8 am – 1 pm
• Salary Package: Up to $2,800 + AWS + VB + OT
• Duration: Permanent

Key Responsibilities

• Execute installation tasks for equipment such as steam boilers and laundry machines.
• Conduct repairs, perform troubleshooting, and provide servicing for various equipment types.
• Respond promptly to service requests and perform maintenance work at customer locations as needed.

APPLY NOW!!!

• Basic electrical/mechanical knowledge.
• Ability to read electrical drawings.
• Candidates with experience in steam boilers and laundry equipment will be advantageous.
• Candidates with valid Class 3 Driving License preferred.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67050 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Restaurant / F&B Retail
• Position Title: Service Crew / Kitchen Helper
• Working Location: Chinatown Point
• Working Hours: 6 days (11.00 am – 10.00 pm)
• Salary Package: Up to $3,000 (Including OT + Allowance + Incentive)
• Duration: Permanent Role

Key Responsibilities

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant
• Assist in checking and restocking inventory as needed
• Assist chefs and cooks in preparing ingredients

APPLY NOW!!!

• Candidates without relevant experience are welcome to apply. Training will be provided.
• Prior working experience in the F&B industry is an added advantage.
• Comfortable with working on shift rotation.
• Staff meals are included.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67116 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Manufacturing / Construction
• Position Title: Service Technician
• Working Location: Senoko
• Working Hours: 5 days (Monday to Friday, 8.30 AM – 6 PM)
• Salary Package: Basic Salary up to $2,300 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Diagnose, repair, and maintain machinery and equipment used in the manufacturing and construction processes.
• Perform regular scheduled maintenance and service checks to ensure optimal equipment function.
• Respond promptly to service calls and provide technical support to resolve issues on-site.
• Liaise with the parts department to manage inventory and order necessary components.
• Adhere to all safety guidelines and regulations, and use protective equipment when on the site.
• Stay updated on industry advancements, integrating new techniques into servicing procedures.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum NITEC in Electrical Engineering / Mechanical Engineering or equivalent
• Has 1 year of working experience in the relevant industry
• Proficiency in AutoCAD is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67098 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Marine/ Offshore
• Position Title: Service Technician / Site Supervisor
• Working Location: Gul Circle
• Working Hours: Monday to Friday, 8.00 am – 5.30 pm
• Salary Package: Basic + OT + Travel Allowance
• Duration: Permanent

Key Responsibilities

• Manage and coordinate the repair and installation projects (eg doors, windows etc).
• Manage the operations within the workshop.
• Plan the manpower allocation and deployment.
• Handle the safety and compliance requirements of the company.
• Assist in managing the operations team.
• Other ad hoc tasks as assigned by the Superior.

APPLY NOW!!!

• Requires at least an ITE/Diploma certificate or its equivalent.
• Relevant hands-on working experience in the marine industry with valid skills and/or safety certifications will be an advantage.
• A valid Class 3 / 4 license will be advantageous.
• Able to work weekends if required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67124 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Automotive/ Motor Vehicles
• Position Title: Customer Service Consultant
• Working Location: Sin Ming AutoCity
• Working Hours: Monday – Friday (8.45 am – 5.45 pm), Saturday (8.45 am – 3.30 pm)
• Salary Package: Basic Salary + OT + Variable Bonus + Medical/ Dental Benefits
• Duration: Permanent

Key Responsibilities

• Verify and confirm warranty and service contract coverage.
• Manage spare parts ordering and issuance.
• Coordinate and liaise with internal and external stakeholders.
• Provide service quotations to customers.
• Manage parts delivery and monitor job status.
• Respond to customer inquiries and appointments.
• Maintain document records, issue invoices, and prepare necessary paperwork.
• Oversee vehicle servicing and repair processes.
• Handle negotiations, complaints, and sales closures.
• Build and maintain client relationships.
• Other ad-hoc tasks as assigned.

APPLY NOW!!!

• Possess a valid Singapore Class 3/ 3A driving license.
• Preferably with at least 1 year of customer service experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67136 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Manufacturing/Production
• Position Title: Service Engineer/ Technical Support Engineer
• Working Location: North East (Transport provided)
• Working Hours: Monday – Friday, 8.30 am – 6 pm
• Salary Package: Up to $3700 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Commissioning, maintenance, and troubleshooting of equipment, machinery, and products.
• Provide prompt and effective technical support to resolve customer issues.
• Liaise with customers and technicians to ensure efficient service delivery.
• Monitor and evaluate the performance of machinery, conducting regular safety checks.
• Maintain accurate records of all service activities and report to Managers.
• Adhere to and enforce strict safety protocols and standard operating procedures.
• Any other task as assigned by the Superior.

APPLY NOW!!!

• A Diploma or Degree in Engineering.
• Minimum 2 years of experience in a similar role or in Maintenance, Repair, and Operations (MRO).
• Knowledge & skill in mechanical and hydraulic.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67188 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Printing and Publishing
• Position Title: Customer Service Officer
• Working Location: Queensway
• Working Hours: 6 days (9:30 am – 6:30 pm)
• Salary Package: Basic salary + Incentives
• Duration: Permanent Role

Key Responsibilities

• Manage and process customer orders and printing requests efficiently.
• Provide high-quality customer service, addressing client inquiries and resolving issues promptly.
• Operate printing equipment as needed, ensuring all products meet quality standards.
• Assist customers in designing and customizing their printing projects using Adobe Photoshop and Illustrator.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with the sales and design teams to ensure seamless service delivery.
• Educate customers about our products and services, including new offerings and enhancements.
• Handle cash and payment transactions accurately and responsibly.

APPLY NOW!!!

• Minimum 1 year of relevant working experience.
• Good communication & interpersonal skills.
• Proficiency in Adobe Photoshop and Illustrator is advantageous.
• Flexibility to work in shifts.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67411 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Job Description:-

 The 1 st Level Remote Support is required to provide 1 st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

Key Responsibilities:-

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2 nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirement:-

• Min Diploma in IT related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service
• Knowledge in Windows OS, Mac OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Timings:

Mon-Fri: 08:30 AM to 6:00 PM

Sat/Sun/PH: Need to rotate to cover alt Sat/Sun/ PH from 08:30 AM to 6:00PM.

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Summary:

• Basic + OT + AWS + Bonus + Allowance
• No related experiences needed, training will be provided
• Company with great career prospect

Job Scope:

• Assemble of machines from scratches/parts into a complete set
• Overseeing preventive maintenance jobs such as troubleshooting, installation, testing, calibration, monitoring etc
• Support the running of production in the module and ensure the readiness for production
• Other duties assigned

Requirements:

• Candidates with Mechanical / Mechatronics / E&E or ANY Engineering working background are welcome to apply
• No experience needed, training will be provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

Job Description:

• Deliver quality customer service to all guests.
• Welcome each guest promptly and courteously, offering a warm smile and positive body language.
• Efficiently and accurately take food and beverage orders, confirming them with guests and providing estimated service times.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.

Requirements:

• Previous experience in a similar role is preferred.
• Familiarity with restaurant operations and customer service.
• Neat and professional appearance.

Additional Information

• Working Location: CBD
• 5-day work week, Monday to Friday.
• Performance Incentive and Variable Bonus.
• Annual Leave from 14 days
• Up to 50% Associate Dining Discounts at Group Properties
• Referral Incentive of S$300

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned
• Support junior technician at the field when they are having issues in troubleshooting
• Handle more complex job orders

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 5 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Able to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions

• Follow up and support residents’ engagement (pre-call, post call notes)
• Foster and engage direct feedback and through relationships with residents, channelling them back to management as actionable insights
• Ensure operations are smooth include delivery of messaging, sales, customer service and business reporting
• Other adhoc duties as assigned

Requirements:

• Min Diploma with 2-3 years of customer service experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

✅ UP $3000

✅ 5.5 Days

✅ 8am - 5pm

✅ Geylang Bahru

Responsibilities:

· Handle incoming calls and emails

· Attend to all enquiries from customers

· Provide excellent customer service at all time

· Transfer calls to the correct department

Requirements:

• Minimum Nitec or above
• Minimum 1 year of experience in Customer Service or other relevant role

You may “Using Apply Now Button” to send in your updated resume.

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Experience in Diagnostic Imaging and IT will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits