Total 17,879 service operations manager job vacancies in Customer Service category in Singapore

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Diploma in Electronics, Electrical, Mechanical Engineering or equivalent
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Welcome to the action-packed frontline! Our Kebabs Maestros are the back bone of our operations!

Get set to dazzle customers with your charm, craft mouthwatering kebabs and salad bowls with flair, and keep those fridges overflowing with freshness! From mastering the art of order-taking to becoming a kebab-rolling ninja, you're in for a whirlwind of excitement at Kebabs Faktory. Dive into the fun and experience the thrill of running a bustling business firsthand!

While experience in food prep, catering, retail, or customer service is a plus, it's not a must! What we really value is your winning attitude as a crew member. Whether you're currently rocking customer service, sales in retail, hustling in a restaurant, or are a student or recent grad hungry for a career in food, this could be your big break! Join us for an adventure in flavor and fun!Top of Form

Staff benefits:

• Sign on Bonus of $2,000
• Staff referral program
• 5 Day – 44 hour work week
• Insurance and health benefits, Nutritious meals, staff discounts
• Structured and Rapid Career Progression for High Performers
• Guaranteed Annual Increment
• Nutritious staff meals

THINK Burgers? Think Burger King.

THINK Pizza? Think Pizza Hut.

THINK Kebabs? Think Kebabs Faktory.

Since our beginning in 2018, Kebabs Faktory has been committed to serving Food with Integrity with a goal to revolutionise the fast-food industry, bringing to light the world of kebabs, with innovation, flare and made to order kebabs. 9 restaurants later, we are a leader in “fast-casual” dining for Kebabs—the fastest growing category of the restaurant industry—where the ethos of full-service restaurants is combined with the convenience of fast food, and we have only just started.

A locally born brand with global aspirations, consistency has been the key to our success and we are committed to delivering top-notch food, service, customer and employee satisfaction.

As a Service Manager at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.

Job Description

• Find prospects and leads, and understand our service offerings;
• Provide quality customer service to customers, and perform service recovery when needed;
• Understand the needs, and explain how we can align with their needs;
• Facilitate the selection & interview of Migrant Domestic Workers;
• Administrative and training duties in connection with the placement of Migrant Domestic Workers;
• Ensure that all the necessary documents are processed with the Ministry of Manpower;
• Travel to customers' location to follow up on leads;
• Any other ad-hoc duties as may be assigned from time to time.

Job Requirements

• Certificate of Employment Intermediaries (CEI) is a distinct advantage;
• Applicants without CEI may also apply; As CEI is an MOM requirement for this industry, applicant without CEI must be comfortable with taking the course + exam
• Minimally NITEC or higher;
• At least 2 years' working experience in customer service field;
• Team player and able to work independently;
• Good time management skills;
• Great interpersonal and communication skills;
• Willing to work on Weekends / Public Holidays (off days based on duty roster).

Work Location

• Jurong East (5 minutes walking distance from Jurong East MRT station)
• Tampines East (5 minutes walking distance from Tampines East MRT station)
• Toa Payoh (10 minutes walking distance from Braddell MRT station)
• Yishun (5 min walking distance from Yishun MRT station)

Remuneration

• Basic Salary $2,500 - $3,000 (subject to experience and CEI) + Commission

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

1. Job Description

• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up in the Restaurant and connected areas or pantries
• Ensure POS system is turned on and functioning properly
• Refill receipt paper if necessary
• Take count of any money in the register
• Sweep, mop, and/or vacuum floors
• Position chairs neatly around tables
• Stock necessary areas with clean glassware and silverware
• Reference reservations list and be aware of any special requests or other notes regarding the upcoming service
• Properly set tables and maintain silverware
• Ensure restaurant is fully stocked with supplies such as cutlery, glasses and condiments
• Ensure floors are clean and well mopped
• Take out the trash if necessary to ensure restaurant is clean for next shift
• Perform miscellaneous job-related duties as assigned

2. Job Requirements

• Be able to manage tight deadlines and be flexible about his/her work requirements and demands
• Be flexible, firm yet friendly and approachable
• Have excellent spoken and written English
• Be willing to learn
• Projects a professional outlook and can-do attitude
• Must be discreet and maintain confidentiality on information that he/she comes across in the course of his/her work

Job Role:

• To man the customer service counter and provide service support, attending to tenants and shoppers’ enquiries / feedbacks

• Assist in various activities of the shopping mall

• Provide quality customer service

• To perform other ad-hoc duties as and when assigned

Job Requirements:

• GCE 'N’ levels and above

• Preferred to have relevant experience in a shopping mall or retail environment

• Passionate and committed to delivering high service standards

• Pleasant, enjoy serving others and a good team player with strong communication and interpersonal skills

• Able to perform shift duties including weekends and Public Holidays

This is a 6-months temporary contract position.

Job Summary:

This role provides a professional TOP handover experience for our customers (who have purchased condominium units) and to assist in the timely rectification of defects/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities:

• Assist the Customer Service team to liaise with main contractor on handover preparation of the condominium units purchased by ensuring that the handover kit is complete on time with complete information.
• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
• Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Requirements:

• Minimum ‘A’ Level/Diploma in Real Estate/Building
• Minimum 2 – 3 years in real estate and customer service
• Good written and verbal communications skills
• Pleasant, energetic personality with positive attitude
• Good organizational and problem- solving skills
• Customer oriented
• Adaptable to new and changing situations

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description:

• Standby/Onsite to attend to service calls and customers’ needs
• Project coordination involving handling progress schedule of projects, assist with schedule and placement of work orders of new/ongoing projects
• Site inspection and ensure the quality of work are achieved and comply with authorities/customers’ needs
• Monitor project plans, handle customers’ complaints, offering appropriate solutions and alternatives to ensure customer satisfaction and resolutions
• Manage large numbers of incoming calls
• Liaise and coordinate with relevant personnel (Sub-contractors, Suppliers, and Clients) to coordinate and service projects and to ensure the smooth running of projects to ensure regulations are achieved and comply with.
• Prepare relevant documents, drawings, and service reports to assist in projects for submission.
• May be required to work on-site on certain weekends if there is a shutdown, to supervise projects, and assist colleagues
• Prepare post projects documentation reports after projects have been completed and gather data to analyze any shortfall in customer satisfaction, in order to ensure and achieve better customer satisfaction in the future
• Servicing, following up, and establishing a strong relationship and bond with existing customers to ensure customers’ satisfaction is being met and a long-term relationship is formed.

Requirements

• Candidate must possess at least Higher Secondary/Pre-U/A Level College. Bonus if possess Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• Required Language(s): English
• Required Skill(s): Customer Services, Project Management, and Coordination
• Preferably some experience in Customer Service and Project Coordination
• Highly organized, flexible, and able to work independently as well as in a group
• Detail orientated, works with a high degree of accuracy and ability to multitask and meet deadlines

Responsibilities

• Installation, maintenance and repair of surface analysis equipment at customer sites locally and in the region.
• Conduct equipment training for customers and new employees.
• Customer care and provide consultation to the operation and maintenance of the surface analysis equipment.
• Reporting and documentation of service and maintenance work to superiors.
• Any ad hoc duties assigned by Superior.

Requirements

• Min. Dip. in Engineering (Mechanical), Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Polytechnic or equivalent
• Preferably Entry Level specialized in Engineering - Mechanical, Electrical, Electronics, Mechanical, Mechatronics, Polytechnic or equivalent
• Fresh graduate are welcome
• No work experience required as on job training will be provided
• A dynamic team player with good working attitude and able to work independently
• Keen to take on new challenges and responsibilities
• Good communication and written skills in English & Chinese (in order to liaise with English & Chinese speaking associates)
• Able to work odd hours and travel overseas in short notice
• Salary range: S$2,500 - S$3,900

Jobs Responsibilities

• Assist walk-in clients on account opening enquires/issues
• To make follow-up calls/emails to clients on verification, personal details update requests, compliance related matters
• Process Corporate Account Opening documents
• Support Live Chat enquiries
• Ad-hoc duties may be assigned when required

Job Requirements

• Min. 1 year of work experience in financial services industry

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

Salary: Basic $3,500 - $4,500 + transport allowance (if drive) + VB

Time: Monday - Friday (8.30am to 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering.
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and reviews contract terms and conditions.
• Present the proposal to the customer.

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints, to read and to comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Willing to learn new options/offerings and upgrade their skillset to better serve customers.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Job Descriptions

We are seeking a passionate and professional Service Crew Member to join our team. The ideal candidate will be dedicated to providing high-quality service that enhances our guests' dining experience and upholds the standards of our Michelin Star status.

• Greet and welcome guests with a warm and friendly demeanor.
• Provide detailed information about our menu, including knowledge of Japanese-Italian fusion dishes, ingredients, and preparation methods.
• Take orders accurately and communicate effectively with the kitchen staff.
• Serve food and beverages promptly, ensuring presentation aligns with the restaurant's high standards.
• Maintain cleanliness and organization of the dining area, including setting and clearing tables.
• Handle guest inquiries and resolve any issues with professionalism and poise.
• Assist in inventory management and restocking of dining room supplies.
• Collaborate with the kitchen and management team to ensure a seamless dining experience.
• Stay informed about current culinary trends and Japanese-Italian fusion cuisine.

Job Requirements

• Basic knife skills
• Food hygiene certificate
• Knowledge of basic cookery methods
• Fresh graduates are welcome

Working hours

• 5days
• Mondays to Fridays : 10am - 3pm, 5pm-10:30pm
• Saturdays : 2:30pm - 10:30pm
• Sundays : Not working

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Desk Engineer in Singapore to support the IT operations of our client, a global MNC, with the following responsibilities:

Responsibilities:

· Perform IT support for end users, ensuring user satisfaction

· Provide technical troubleshooting and support for hardware, software, network, and application issues.

· Escalate complex or unresolved issues to appropriate support teams or specialists for further investigation and resolution.

· Coordinate with users on projects tasks, providing regular updates on migration status

· Assist in Knowledge Base, Assets Management for ServiceNow

· Knowledge of Active Directory is preferred of adding, deletion of accounts. NTFS permissions based on global groups. Apply GPO on end points

· Perform imaging of laptops, through SCCM imaging

Requirements:

· ITE or Diploma in Information Technology or related discipline

· Excellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels

· Understanding of desktop, laptop and printer and TCP /IP networking

· Knowledge of Windows 10, Office 0365 applications

· Vendor interaction (laptops / desktops) for repair and replacement of parts

· Knowledge in basic networking and troubleshooting

· Knowledge in ITIL practices and processes

· Must be self – motivated, a team player and demonstrate effective learning skills

· Committed, pro –active and dynamic working attitude

· Must have passion in technology, computers and people

Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.
• Invoice & Admin relevant experiences.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

Industry : Aviation / Aerospace

Location : Loyang, near pasir ris

Responsibilities

• Issue quotations, acknowledge customer purchase orders and send invoices
• Ensure customers’ orders are processed promptly and accurately
• Ensure coordination on stock readiness, availability and delivery schedules
• Respond customer queries and expedite requests
• Ensure delivery and customer requirements are met
• Undertake ad-hoc duties as assigned.

Requirements

• Diploma in Business or Engineering or equivalent
• At least 2 years of working experience in a customer service function
• A team player, meticulous and self-motivated with a positive attitude
• Able to work independently in a fast-paced environment
• Possess good problem solving and communication skills
• Proficiency in MS Office

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

JN Services Pte. Ltd

Assist in contacting existing clients over the phone

Our office is located beside Harbourfront MRT station, a short 5 minutes walk to the office

Job Description

Perform customer service functions

Assist in contacting existing eclients over the phone

Why work for us?

Our team is family oriented - we host family friendly events for our team including movie events, monthly team dinners and activities (recently we went to play archery, hydrodash at Sentosa, and other activities and encourage flexible working hours. Many of our team also have kids and understand and value the flexibility of JN Services Pte Ltd

We value giving back by contributing to Make a Wish foundation, TOTE board donation matching program and other charities

Volunteering time for charity including packing bags with Kidstart and our team's families

Performance bonuses

Growth mindset - members of our team have been promoted within 2 years of employment to Assistant Manager

Our office is easy to access (located at Harbourfront MRT) and the job allows work from home opportunities

Beverages offered at the office

Requirement:

At least: All are welcome

Job Type: Full-time/Part-Time

Salary:

FT:$1,800 - $3,000 per month including AWS, 14 days annual leave

Monday - Friday

1100AM - 2000PM

PT:$10 - $30 per hour + weekly incentives

Benefits:

Parental leave

Professional development

Work from home (depending on work performance)

Supplemental pay types:

13th month salary

Commission pay

Performance bonus

COVID-19 considerations:

All safety guidelines according set by MOM

Job Responsibilities:

- Assist walk-in clients on account opening and general account or transaction-related enquires / issues

- To make follow-up calls / emails to clients on account holder personal details update requests and compliance related matters

- Support Live Chat enquiries

- Cover B2B reception area when needed

- Other ad-hoc duties

Job Requirements:

- Minimum Diploma

- Minimum 1-2 years of experience in Financial Insurance industry

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Responsibilities:

• Organize customer service operations to maintain good relationships with customers and staff
• Provide support with GST refunds, Smart-Card applications, public announcements, lost and found cases, etc.
• Attend to customer inquiries and handle feedback/complaints effectively
• Gather customer feedback to improve service standards
• Perform other assigned duties

Requirements:

• Min ITE or higher
• Interest in providing good customer service
• Good Spoken English
• Basic Microsoft Office knowledge
• Experience in hospitality
• Excellent communication skills

Interested candidate, kindly click on APPLY NOW

We regret that only short-listed candidates will be contacted shortly.

EA Licence No. | 14C7092

EA Registration No. | R1105417

EA Personnel | Chia Meng Yong ( Kenny )

The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and resolving questions and/or problems involving operational activities, proper coordination and communication with customers, internal functional teams and external service providers for the execution of the shipments and shipping documentations.

Key areas of responsibilities:

· Process external customer orders in system and/or via manual process

· Manage end to end order fulfilment process

· Process return orders, credit and debit orders (customer order, intercompany stock order) as needed

· Provides information and literature to internal/ external customers / service provider as needed

· Managing internal/external customer calls and inquiries

· Ensure customer information is accurately maintained in the ERP system

· Customer/vender master data maintenance

· Handling & monitoring for inbound/outbound, document, trade compliance with internal / external shake holder (Customer order, intercompany order and cross-board intra company order)

· Process free of charge or sample handling as needed

· Manage customer complaints via SFDC tool, April star, IQOS (entering, further follow up)

· Actively support Customer Service Organization objectives, strategies, projects, team admin etc.

· Rebate/Sales comm handling If need

· Maintain department ISO procedures support as needed

· Support any internal/external audit requirements related OTC as needed

· Drive continuous process improvement/KPI in the Order to Cash process

· Travel as needed

· Achieve metrics target - Complaints, Order management, etc.

· Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.

· Initiation/Coordination of VAT exemptions (including collection of exemption certificates from customers) at the interface of tax/finance departments

· Manage cash collection process , Handle receivable disputes at the interface of customers and internal stakeholders

· coordinate credit management process with customer related.

Qualification and Experience Requirements:

· Diploma with 5-10 years Customer Service or B2B experience

· In-depth SAP knowledge

· Chemical industry experience is preferred

· Knowledge of delivery and payment terms

· Knowledge of warehouse processes, logistics and shipping, international trade

· Microsoft Office - Word, Excel, PPT, SharePoint, One Drive

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Fixed in one centre (depends on house location)
Salary: $3500 - $5000 + Performance bonus

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• A passion for education and commitment to delivering outstanding service.

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]