Total 1,883 sourcing manager job vacancies in Customer Service category in Singapore

As Customer Success Manager at Turnkey Group, you'll play an integral role in the impactful Customer Success team, accountable for delivering value to our customers:

• Customer Value Creation: Engaging with senior executives and frontline roles at client organisations to onboard them onto Turnkey Group's platform.
• Customer Management: Ensuring continuous customer satisfaction and increased value from the relationship, requiring strong business acumen, problem-solving abilities, and adept relationship-building skills.
• Internal Enablement: Collaborating with internal leaders and teams to enhance our product offerings for consistent growth.
• We're seeking individuals who excel as problem solvers, both as individual contributors and as leaders who foster others' development.

Key Competencies for Customer Experience Roles:

• Knowledgeable of ESG and is savvy regarding international sustainability-related frameworks and regulations, and its application to companies or businesses preferably in the finance industry or any other specific industry sector.
• Proactively identifying and pursuing value-creating opportunities for Turnkey Group's customers, internal operations, products, and team members.
• Utilising structured thinking and targeting root causes to effectively plan and resolve issues.
• Embracing value creation as the cornerstone for sustained customer partnerships and leveraging every opportunity to create value.
• Setting and managing expectations for customers and internal stakeholders, ensuring cohesive communication in written and verbal formats.
• Collaborating efficiently within the team and meeting customer needs through a thorough understanding of processes, technology, and data-driven decision-making.

The ideal candidate for this position at Turnkey Group should possess:

• A bachelor’s degree in engineering, sciences, or business.
• 2-7 years of relevant post-bachelor's experience in project environments, engaging with customers and/or internal stakeholders.
• Experience in roles like Customer Success, consulting, or similar corporate positions involving daily operations and time-bound projects is preferred.
• A proven track record of collaborating across various functions and seniority levels.
• Proficiency in process methodologies and adept use of data.
• Familiarity with technology platforms like CRMs, or related niche technologies, coupled with an understanding of the SaaS business model.
• Ability to comprehend and evaluate customer needs across diverse business models.
• Eagerness for ongoing skill development and career advancement.
• Demonstrated interest/experience in sustainability and ESG initiatives or Sustainability consulting.
• Can start Jan 2024

What You'll Experience:

• A prominent role where your contributions directly influence our customers and internal operations.
• Ownership of customer relationships driving revenue for Turnkey Group.
• Opportunities for career advancement as Turnkey Group solidifies its position as a leader in the ESG sector.

Position Description

Job Title:

Field Service Excellence Manager

About the Company:

Our client is one of the world's largest material handling companies, known for innovative solutions and superior after-sale service. With a global presence, we employ over 14,000 people and operate in 80+ countries.

About the Role:

As a Regional Field Service Excellence Manager, oversee operations in Singapore and Malaysia. Travel between both countries is required.

Lead the service department to achieve financial targets and meet customer service expectations. Focus on department sales, profitability, operational performance, rental asset management, staff development, safety, customer service, industrial relations, and recruitment.

Key Areas of Responsibilities:

Department Sales, Profitability & Operational Performance

Rental Asset Management

Staff Development & People Management

Safety & Risk Management

Customer Service

Industrial Relations

Recruitment of Talent

Skills and Experience Requirement:

Diploma/Degree in Engineering or related field

Regional role experience

Team leadership and P&L responsibility

Industrial/Capital Equipment industry experience

Field-based employee management

AS400 system knowledge is advantageous.

Results-driven with strong leadership skills

Excellent communication and negotiation skills

Location: Malaysia Branch Office

Reports To: Country Manager, Singapore & Malaysia

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with detailed career information, including your current or last drawn salary breakdown (base, incentives, AWS, etc.), expected salary, contact details, educational qualifications, work experiences, reasons for leaving each past employment, and your availability date to:

Email: [email protected]

Personal Data Protection Statement for Job Applicants:

Please be informed that the personal data you provide through your job application to FSK advisory Pte Ltd will be collected, used, and disclosed by or on behalf of FSK advisory Pte Ltd to assess your suitability, eligibility, or qualifications for employment with FSK advisory Pte Ltd and/or its clients. It will also be used to manage your job application process, including considering you for potential future positions and notifying you of such positions, whether existing or in the future.

Thank You!

We thank all applicants for their interest. Due to the high volume of applications, we may only contact shortlisted candidates for interviews.

FSK advisory Pte Ltd | MOM EA Licence: 15C7414

UEN: 201419265D

About the job
The Customer Success team at Twilio Segment orchestrates the post-sales customer lifecycle in partnership with Solutions Architects, Sales, Marketing and Support. The CSM owns the customer relationship by providing guidance and best practices, driving product adoption and ensuring customers derive value from our platform to renew and grow their relationship with us.

We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for!
Responsibilities
In this role, you’ll:
Own the ultimate success of our customers, ensuring they realize the full value of the Segment platform.
Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Segment, while promoting customer satisfaction and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
Manage relationships with program owners (IT, engineers and developers) to drive product usage and engagement.
Understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand our footprint and depth of engagement.
Partner internally with Solutions Architects and Success Engineers to optimize customer implementations and resolve technical challenges.
Partner with the Sales team to advance account renewals and expansion.
Proactively identify account risks and develop mitigation plans (coordinating activities internally and externally with customers) to resolve.
Analyze your portfolio, identify risks and opportunities and prioritize for impact.
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.
Become an expert on the Segment platform and integrations, while keeping up with industry trends in data and analytics.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:
3-5+ years of consulting, customer success, account management, or sales experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ business goals, deploy critical thinking in leading and executing on your portfolio, anticipate future needs and determine solutions.
Believes profitable customer relationships are founded on respect, and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways data can be used to accelerate business goals. You have a strong intuition for business and admiration for analytics, APIs, and SQL.
Loves to learn about sophisticated technical products and to understand the intricacies of how systems work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.
You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them.
You have a strong background in project management organizing complex customer engagements across multiple stakeholder groups
Desired:
Experience unblocking relationships and turning detractors into advocates. Experience working with customers across geographies
Experience working in high growth MarTech and SaaS organizations
Ability to navigate sophisticated organizations to accelerate product adoption, influence collaboration, and evangelize opportunities for growth.
Self-motivated, conscientious of customer needs, and improving customer relationships
Experience with customer data platforms, marketing, and data technologies.
Experience with the suite of tools in Segment’s ecosystem is a plus.
Technical and programming language experience is a plus, but not required.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Job Responsibilities:

• Manage the day to day operations of the Day Care Centre include enquiries, feedback and incidents.
• Formulate and review the Standard Operation Procedure (SOP) regularly.
• Ensure there is compliance of the SOP/work processes and proper documentation required by the relevenat authorities.
• Coordinate & collaborate with different services within the organisation to ensure smooth transition of patient care.
• Oversee clients' Individual Care Plan.
• Manage, develop, supervise a team of healthcare staff.

Requirements:

• Degree holder with minimum three years of administrative experience in the social service, hospital or healthcare sector.
• Good organisational skills with strong detail orientation.
• Ability to process information and create work process flows, multi-task, work well under pressure and is resourceful.
• Proficient in MS Office which includes MS Word and Excel.
• A desire to serve the elderly and less advantaged.

Our Benefits

• Competitive Remuneration

• Performance Bonus and Increments

• Medical Insurance Coverage

• In-House Career Development and external training

• An international and diverse work atmosphere

• Central Location in Singapore

What are we looking for?

• Permanent Full-Time Position for an early intervention centre manager to support Children with Special Needs.

• Assists in development and implementation of all internal policies, procedures and systems that are necessary for providing comprehensive services to clients.

• Evaluates staff feedback/concerns and facilitates the process for improvement.

• Conduct lessons in a specialized small group Early Intervention Program (EIP) setting.

• Create lesson plans and curriculum and track student progress.

• Prepare Individualized Educational Plan goals (IEP) for students, contributing to progress reports.

• Create learning activities, support with classroom supervision and follow-through of learning/behavior plans, support with children's daily living skills (toileting, dressing and mealtime routines).

• Work in collaboration with a multi-professional team of teachers and therapists.

• Maintain student files, attendance forms, visuals and other tasks.

• To liaise with parents to provide support for skill development.

• Previous experience mentoring junior teachers is valued.

• Responsible for the day-to-day operations of the early intervention centre

Candidate Requirements

• Minimum a Diploma in Early Childhood Education / Special Education or related educational fields. A Bachelor’s degree / Master’s degree in Teaching will be of value.

• Experience teaching with children with special needs

• Experience using standardized tools/assessments will be preferred.

• Must be proficient in communicating and writing professionally, in English.

• Salary commensurate with experience and level of qualification.

Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a IT Support Manager to join their IT Team, in hopes of developing the current high performing team. They are located in the Changi – easily accessible.

Duties of IT Support Manager:

• Spearhead and oversee comprehensive IT management activities, covering Application Management, Project Management, Solution Delivery, Management and Control, Supplier/Vendor/Contractor Management, and Internal IT Workforce Management.
• Implement information security policies across all IT functions, conduct periodic assessments, identify gaps, and ensure the effective resolution of identified issues.
• Collaborate with internal and external stakeholders, manage vendor relationships, and lead the initiation, evaluation, and prioritization of projects and process improvements, emphasizing quality and maximizing ROI.
• Supervise all projects, ensuring alignment with stakeholder expectations and adherence to project management principles, including robust Risk Management practices.

Requirements:

• At least 5 years working experience, highly preferably from retail industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user’s requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)