Total 12 sourcing specialist job vacancies in Customer Service category in d13 macpherson braddell

About the role

We are seeking an enthusiastic and dedicated IT Support Specialist to join our team at GenScript Biotech (Singapore) PTE. LTD. in the Kallang Way Central Region. In this full-time role, you will be responsible for providing efficient and effective IT support to our APAC users, ensuring their technology needs are met and their productivity is maintained.

What you'll be doing

• Respond to and resolve IT-related inquiries and issues from users in a timely manner
• Provide first-line technical support for hardware, software, and network-related problems
• Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team
• Assist in the deployment and configuration of new hardware and software
• Maintain accurate records of support activities and incidents
• Contribute to the continuous improvement of IT support processes and procedures
• Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for

• Minimum 3 years of experience in a similar IT support role, preferably in a fast-paced, multinational environment
• Strong knowledge of hardware, software, and network troubleshooting
• Proficient in using various IT support tools and applications
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
• Proactive problem-solving skills and the ability to work independently or as part of a team
• Familiarity with ITIL frameworks and best practices is a plus
• Fluency in English and Mandarin is required as the role requires close collaboration with our team in China

Position Overview:

This position act as a single point of contact for customer, to assists customer with all the inquiries related to product and services. Manage entire order processing from end-to-end, handle customer complaint & product return. Ensure we are always meet/exceed customer's expectation.

Accountable For:

· Process all the customer's Purchase Order in QAD (Laerdal's ERP system) within 24hr.

· Issue Purchase Order to supplier (DCAP or 3rd Party Supplier) on weekly basis.

· Follow-up/Expedite goods delivery with supplier, to ensure On Time Delivery for all open Sales Orders.

· Provide weekly update Open Sales Orders to customers/distributors.

· Ensure we always achieve KPI target above 95%, Service Level in SalesForce.com.

Responsibilities:

· First point of contact to support customer.

· Provide quality customer service via phone or email.

· Answer customer’s inquiries efficiently, provide feedback and escalate the issue to respective team for next follow-up action.

· Always process customer's Purchase Order (PO) in a timely manner, send order confirmation within 24hr upon receipt.

· Generate quotation in SFDC, upon request by customer/sales team.

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Update customer immediately if shipment delay

· Monitor goods release to courier, follow up on Proof of Delivery (POD) to ensure goods successfully delivered to customer.

· Follow up closely with DCAP and 3rd party supplier on Goods Delivery Status

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Perform goods receipt and stock allocation in ERP system upon incoming shipment.

· Liaise with 3rd Party Logistic company on Incoming Shipment, preparing upload document for 3PL

· Liaise with customer and 3PL for outbound delivery.

· Perform inventory reconciliation with 3PL (bi-weekly), to ensure both system is always aligned.

· Provide Weekly Open Sales Orders Report, to provide update and follow up the needful action with respective team.

· Follow up payment with customer, especially for those order with "Prepay" term prior delivery arrangement.

· Inform Finance upon payment receipt, for credit hold release, and to knock-off payment in QAD.

· Ensure all the sales/shipping documents are maintained in shared folder (Quotation, Proforma, Order Confirmation, Picklist, DO, Invoice, SR, POD).

Other Information:

Working Location: Near Tai Seng MRT

Working Hours: 5 days work week, 8:30am to 5:30pm.

Please send in CV to [email protected]

**Job Description:**
We are seeking a dedicated and proactive After-Sales Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support for our smart lock products, ensuring customer satisfaction, and addressing any technical issues that arise.

**Key Responsibilities:**
- Provide timely and effective support to customers via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to smart locks.
- Educate customers about product features and usage.
- Collaborate with the technical team to address complex issues.
- Maintain accurate records of customer interactions and issues.

**Qualifications:**
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Passion for technology and smart home solutions.

**Benefits:**
- Competitive salary
- Opportunities for professional development
- A friendly and supportive work environment

If you are enthusiastic about technology and customer service, we would love to hear from you!

**Job Description:**
We are seeking a dedicated and proactive After-Sales Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support for our smart lock products, ensuring customer satisfaction, and addressing any technical issues that arise.

**Key Responsibilities:**
- Provide timely and effective support to customers via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to smart locks.
- Educate customers about product features and usage.
- Collaborate with the technical team to address complex issues.
- Maintain accurate records of customer interactions and issues.

**Qualifications:**
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Passion for technology and smart home solutions.

**Benefits:**
- Competitive salary
- Opportunities for professional development
- A friendly and supportive work environment

If you are enthusiastic about technology and customer service, we would love to hear from you!

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

What do you need to do:

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Requirements:

• 1 to 3 years of experience in Customer Service.
• Resourceful and high willingness to learn.
• Well-organized and committed.
• Positive, extroverted, and outgoing personality with the passion for customer service.
• Able to work on weekends.

We regret that only shortlisted candidate will be notified.

About the Company
This company is a renowned provider of advanced medical simulation products and training solutions used by hospitals, emergency services, and educational institutions worldwide. With a strong focus on innovation and quality, they support healthcare providers in enhancing patient safety and outcomes through realistic training environments.

About the Team | Manager
You will be part of a dynamic Service Department that offers ample opportunities for professional development and growth. This role reports directly to the Service Manager for the ASEAN region.

About the Job
With their expanding presence in the APAC region, they are seeking a Field Service Engineer & Network Specialist to provide exceptional technical support and service. You will be responsible for:

• Installing, troubleshooting, and maintaining medical simulation equipment (both hardware and software) at customer sites.
• Providing timely solutions to technical issues and maintaining accurate records of service requests in the CRM system.
• Collaborating with Project Managers, Sales Teams, and other stakeholders to define hardware, software, and system specifications before installations.
• Conducting network setup, software updates, system reimaging, and repair work both in-house and on-site as required.
• Delivering installation, integration, documentation, and training to support the operation of hardware and software in various customer network environments.
• Traveling up to 40% throughout the year to customer locations as required.

Skills and Experience Required

The ideal candidate will possess the following qualifications:

• A degree in IT, Electronics, or Electromechanical disciplines with at least 3 years of relevant experience.
• Strong project management skills and the ability to work in a customer-facing role.
• Proficiency in networking and IT skills, particularly in network administration and TCP/IP protocols.
• Excellent interpersonal, analytical, problem-solving, and negotiation skills.

Highly Desirable:

• Previous field engineer or network support experience.
• Strong commitment to customer satisfaction and ability to think critically and analyze systems.
• Experience managing and prioritizing multiple tasks and meeting deadlines.

If you are eager to join a team committed to making a positive impact in the healthcare industry, where your technical skills will directly contribute to advancing patient care and safety, this could be the ideal role for you!

To apply online, please click on the appropriate link.

Alternatively, please contact Johari Masod at +65 8282 1340

EA: 94C3609 / R1109554

Duties and Responsibilities:

· Ensuring the day-to-day order management activities are executed flawlessly and timely.

· Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.

· Responding to customer queries in a timely and accurate way, via phone, email or chat

· Build sustainable relationships of trust through open and interactive communication

· Order management inclusive the following :

·Processing of orders, consignment fill up, billing and returns

·Product recall handling – collection & replacement

· Generate backorder report

· Generate sales order report

· Consignment Inventory Management

· Project Management

· Participates Customer’s supply chain related meeting / review

· Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.

· Responds to and resolves complex customer complaints. ·

· Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements

· Ensure Customer Service activities are aligned with the total Supply Chain strategies

· Participate actively in alignment and adherent to business objectives, policies and procedures · Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification: · Degree Holder preferably in Business Management, Economics, International Studies, with minimum 3 year of Customer Service/ Supply Chain/ Order Fulfilment experience

· Experience in Healthcare sector is a plus

· SAP System knowledge, especially in “Order To Cash” process

· Basic Understanding of Return & Rejection Process

· Strong in Analytical Skill, Problem Solving and PC Literate

· Understanding of basic business finance

· Strong leadership and decision making skills

· Demonstrated ability to handle multiple tasks

· Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.

· Ability to adapt to an ever- changing supply chain environment and organization development driven.

· Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated

· Strong application and knowledge of MS Excel, Words and PowerPoint

Here at iDevice Repair Centre, we specialize in laptop repairs, providing affordable and reliable services to ensure our customers' devices are running smoothly. We pride ourselves on our commitment to customer satisfaction and technical excellence. Join our team and be part of a company that values teamwork, continuous growth and learning.

We are seeking a motivated and friendly Customer Service Specialist to join our team. The successful candidate will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person
• Provide information about our services, pricing, and repair processes
• Handle customer complaints and provide appropriate solutions
• Process service orders and manage repair tickets
• Coordinate with the technical team to ensure timely updates on repair status
• Maintain accurate customer records and documentation
• Follow up with customers to ensure their satisfaction
• Assist in administrative tasks as needed

Qualifications

• Strong communication and interpersonal skills
• Strong work ethic and reliability. Positive attitude and willingness to learn more about computer hardware
• Ability to handle challenging situations with professionalism and patience
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks simultaneously
• Basic knowledge of laptop hardware and software is a plus (not mandatory)

Benefits:

• Opportunities for professional development and growth
• Performance bonuses
• Friendly and supportive work environment
• Health / medical insurance

About Us

Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.

Job Summary

As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.

Responsibilities:

• Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals.
• Understand clients’ current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements.
• Prepare and present renewal proposals and contracts to clients, negotiating terms and pricing as needed to secure renewals.
• Coordinate with internal teams such as sales, support, and finance to ensure smooth renewal processes and address any client concerns or questions.
• Act as a primary point of contact for clients regarding maintenance-related inquiries, updates, and issue resolution.
• Provide timely and effective technical support to website users via email, chat, or phone, addressing inquiries, troubleshooting issues, and resolving problems.
• Maintain detailed records of renewals, support interactions and follow-up activities.

Sales and Customer Engagement:

• Engage with clients to understand their needs, provide product recommendations, and assist with the purchase process.
• Utilize upselling and cross-selling techniques to maximize revenue and increase average order value.
• Proactively reach out to existing and potential customers to promote special offers, discounts, and new maintenance plans.
• Leverage customer feedback to identify areas for improvement and enhance the overall renewal experience.

Reporting and Analysis:

• Track and analyse customer interactions, sales metrics, and support ticket data to identify trends, patterns, and opportunities for improvement.
• Generate regular reports on website maintenance, renewal rates, and sales effectiveness.
• Collaborate with cross-functional teams to implement strategies to optimize renewal sales and enhance customer satisfaction.

Qualifications:

• Diploma / ITE in Business or a related field.
• Excellent negotiation and persuasion skills to successfully close renewal deals and upsell additional services.
• Strong communication skills, both written and verbal.
• Experience working in Sales will be an advantage.
• Motivated, result-oriented, and good time management
• Good team player and able to work independently.
• Proven experience in website maintenance is a plus, preferably in a web design or digital agency.

Why Join Us:

• Opportunity to work in a dynamic and creative environment.
• Competitive salary and performance-based incentives.
• Career growth and development opportunities.
• Collaborative team culture.
• Contribute to the success of a leading web design agency in Singapore.

To apply, please send your resume outlining your relevant experience and why you are the ideal candidate for this role to [email protected]

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement:
1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Job Scope:

• Review client’s business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development.
• Work closely with different product and ICT teams to develop various systems and support the onboarding of users.
• Involved in conducting business analytics to support CSC’s operational objectives.

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver client’s operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to client’s business operations to identify areas for improvement and optimisation
• Develop a deep understanding of client’s operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner client’s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant client teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of client’s ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client’s operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Period: 3-year contract

Location: Buona Vista

Salary: $4,800 to $7,000

Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm

Description:

• Liaise actively with various channels of recruitment, including recruitment agencies, to identify and recruit good candidates.
• Maintain healthy recruitment pipelines by working closely with relevant stake holders.
• Plan, coordinate and conduct effective sales training of new hires for compliance and product related content monthly.
• Participate in regular coaching of existing salesperson to improve sales performance.
• To prepare & ensure accuracy of monthly recruitment reports and other ad-hoc related reports.
• Manage and review all related learning materials are up to date and ensure proper documentation records.
• To support and initiate staff recognition events.

Requirements:

• At least 2 years of broad HR experience with a strong focus in recruitment and talent development in a banking / service-related industry.
• Ability to adapt in a dynamic and fast-paced environment.
• Excellent interpersonal, communication and negotiation skills.
• Bachelor’s degree or diploma.
• Good planning and organization skills.
• Preferably Mandarin Speaking as need to conduct training on mandarin related call scripts and product T&Cs.
• A keen understanding of the differences between various roles within organizations.

Salary Package & Employment Contract:

• Basic Salary: $4,000. (Higher Basic negotiable depends on candidate’s relevant work experiences and achievements to proof)
• Performance Bonus Payout upon successful completion of yearly contract and payout based on employee’s overall work performance.
• 5 days’ work week
• Monday to Friday
• 9:00am to 6:30pm

Only shortlisted candidates will be notified
Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295