Total 1,162 sourcing specialist job vacancies in Customer Service category in Singapore

Position Type: Agency Contract, deputed to Client | Work Location: Bedok

Work Hours: 1. Staggered 8.5hr on weekday, between 8am to 8pm. 2. Need to rotate to cover alt Sat (4hr, between 8am to 6pm), OT will be paid if time-off cannot be arranged.

Requirement

• Min Higher Nitec in IT related fields (Fresh Grads Welcome)
• 0-1 year of End User Support, Desktop or Technical Service Desk experience. Customer Service Experience in non tech call center environment will not be considered.
• Knowledge in Windows OS, Mac OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Description and Responsibilities

The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Our client is a well-established provider of general insurance in Singapore, known for almost two decades of excellence in the industry.

Key Responsibilities:

• Handle post-sales inbound and outbound calls, assisting customers with policy maintenance (e.g., endorsements, cancellations, payments, complaints).
• Understand customer needs and provide appropriate solutions.
• Manage inquiries and requests, striving for first-call resolutions.
• Resolve customer concerns and complaints to their satisfaction.
• Deliver excellent service to achieve total customer satisfaction.
• Encourage and document customer feedback.
• Participate in process improvement sessions.
• Work towards team objectives and personal goals.
• Assist with other assignments as needed.

Requirements:

• Diploma holder or GCE 'O' level; prior customer service experience is beneficial.
• General Insurance certification is advantageous.
• Excellent communication skills, with a proactive and positive attitude.

Apply now by submitting your updated CV.

(EA: 94C3609/ R23114633)

Job Description & Requirements

• Working location at east
• Competitive Salary
• Performance bonus
• 10 + 2 days Annual leave
• 5 days work
• Dynamic Team to work with positive and comfortable working environment

We are seeking a dedicated and detail-oriented office based Logistics Customer Service Representative to join our client's team. In this role, you will be responsible for ensuring the safe and efficient transport of dangerous goods while providing exceptional customer service to our clients.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via phone, email, and in-person regarding dangerous goods packaging and transportation.
• Provide accurate and timely information to customers about DG regulations, packaging requirements, and shipping procedures.
• Assist customers in selecting appropriate packaging solutions for their dangerous goods.

Regulatory Compliance:

• Ensure all customer interactions and transactions comply with local and international DG regulations (e.g., IATA, IMDG, ADR).
• Stay updated on changes in DG regulations and communicate relevant updates to customers and internal teams.

Documentation and Records:

• Prepare and review shipping documents, including DG declarations, packing lists, and labels, ensuring accuracy and compliance.
  Maintain accurate records of customer interactions and DG shipments.

Problem Resolution:

• Address and resolve customer complaints and issues related to DG packaging and shipping. Coordinate with internal departments

Customer Relationship Management:

• Build and maintain strong relationships with customers, understanding their needs and providing personalized support.

Experience:

• 1 years of experience in logistic customer service.
• Familiarity with cautious regulations and packaging requirements.

• Skills:

• Verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in handling documentation.
• Proficiency in Microsoft Office

Immediate Starter

Please submit your updated resume in MS Word format by using the APPLY NOW BUTTON. You may also email your resume directly to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

** We wish you all the best in your career search.

Thanks

Warmest Regards

Shamrock Pte. Ltd.

[email protected]

Whatsapp : 9630 2466

Office : 6817 7477

Reg No : R2091083

License : 20C0060

Description

• Job location: Jalan Buroh
• 12 months contract with 1 month of completion bonus
• Company Transport at multiple MRT stations
• 5 day work week (Monday-Friday, 8.30am-5.30pm)
• No shift work
• DKSH is a certified Great Place to Work!

Job summary

• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Title: IT Support Specialist (EUC)

Our Client: A young, agile, and growing Singaporean IT management firm, the startup firm is part of a group that deliver innovative IT and fintech solutions for its customers around Asia. Their services include but are not limited to support cloud-based, on-premises, or hybrid deployment.

Responsibilities:

Endpoint & Application Management:

• Deploy, configure, maintain endpoint devices such as desktops, laptops, mobile devices and IoT devices
• Ensure endpoints are updated with the latest software patches, security updates and configuration to meet client’s standards
• Deploy, configure, maintain a portfolio of applications ensuring security and optimal performance
• Monitor applications usage and license compliance, managing software updates and patches efficiently
• Maintain up-to-date documentation of endpoint and application configurations and management procedures

Security & Compliance:

• Implementing and maintaining endpoint security measures guarantees the confidentiality, integrity, and availability of data
• Implementing and maintaining application security measures ensures protection against unauthorized access, data breaches, and various threats, while aligning with corporate policies
• Ensure endpoints and applications comply with corporate policies and industry standards

Continuous Monitoring:

• Implement endpoint and applications security and performance monitoring to maintain the confidentiality, integrity and availability of data and applications

Automation:

• Develop and implement automation scripts and tools to streamline endpoint and application management tasks such as deployment, updates, monitoring, and troubleshooting
• Utilize automation frameworks to reduce manual efforts and increase operational efficiency

Troubleshooting & Support:

• Provide Tier 2 support to end users, diagnosing and resolving issues related to endpoint devices, applications, and connectivity
• Document troubleshooting steps, solutions, and user support interactions to maintain a knowledge base and improve service efficiency

User Training & Documentation:

• Create user documentation, training materials, and FAQs to facilitate user adoption of new technologies and best practices for endpoint and application usage
• Conduct training sessions or workshops to educate end users on endpoint security, application features, and IT policies

Vendor & Asset Management:

• Manage relationships with hardware and software vendors, including procurement, licensing, and warranty management
• Maintain an inventory of endpoint devices, software licenses, and IT assets, ensuring accurate documentation and asset tracking

Continuous Improvement:

• Stay current with the latest developments in endpoint and application management technologies and practices
• Evaluate and recommend new tools and solutions to improve endpoint and application management and security
• Participate in the development and implementation of IT projects and initiatives related to endpoint and application services

The Successful Candidate

This role is reporting to the Infrastructure Manager in Singapore. The successful candidate requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.

• At least Diploma in Information Technology/Computer Science
• Minimally 3 years of relevant experience in a similar role
• Proficiency in endpoint management tools such as JumpCloud, Clonezilla, or similar
• Preferably In-depth knowledge and hands-on experience managing applications such as: Google Workspace, Office 365, Active Directory, Adaxes, Atlassian Products, CrowdStrike, JumpCloud, Zendesk, Slack and MFA security tools
• Familiar with automation tools such as ansible
• Familiar with Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN
• A plus should you come with proficiency in scripting languages
• A plus should you come with the relevant certifications, such as Google Workspace Administrator, Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification
• An independent worker, at the same being able to work in a collaborative team environment
• Excellent interpersonal and communication skills to influence and manage relationships with stakeholders across all levels

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference: JO-240704-358828

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

about the company

The Client is an esteemed corporate investment bank. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the job

• Perform middle office duties for the Fixed Income team including trade capture, validation, and matching
• Products include Bonds, Interest Rate Derivatives and FX
• Transaction confirmation
• Perform clearing and settlement such as affirmation, confirmation, allocation, and matching
• Perform various data analysis on Excel, which will then be presented to other teams including Sales & Trading
• Attend to queries from internal and external stakeholders within agreed SLAs
• Generate reports of client data for the Sales & Trading desks
• Keep abreast of Financial Markets and developments in the industry, particularly regarding the principles of Pricing and Risk Management

skills and experience required

• Minimum Degree
• At least 4 years of relevant experience within the Banking and Financial Services sector
• Investment Banking experience is a plus
• Knowledge in Fixed Income products
• Excellent communications and interpersonal skills
• Proficient in Microsoft Office applications, particularly in Excel

If you would like to find out more about this role, please click apply below. Alternatively please connect with Lynda Tan at https://www.linkedin.com/in/lynda-tan/

EA: 94C3609 / R1223887

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Diploma/ degree in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

Responsibilities

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilites:

• Organize customer service operations with a focus on customer satisfaction and maintaining positive relationships with customers and staff.
• Maintain customer service standards and procedures.
• Provide support services to the department store, including handling Goods and Service Tax Refunds, Smart-Card applications, Public Announcements, Lost and Found cases/reports, etc.
• Ensure prompt and efficient resolution of customer issues.
• Respond to customer inquiries and take necessary actions; handle feedback and complaints effectively.
• Compile customer feedback and suggestions to enhance service standards and development.

Requirements:

• Minimum GCE O Level
• At least 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Customer Service Specialist | Attractive Remuneration | Work from Home | Exciting Gaming Industry

Your new company

The client is a gaming company providing gaming products. They are looking for a customer service professional/specialist to join their expanding team.

Your new role

The Customer Support Specialist will provide players with support for our client. The ideal candidate will possess excellent communication skills with the ability to converse in Brazilian Portuguese and a passion for gaming.

What you'll need to succeed

• Excellent written and verbal communication skills in Portuguese language.
• Prior experience in front line service or customer service industry.
• Proactive problem-solving skills and a customer-centric mindset.

What you'll get in return

• Exciting opportunity to join the tech gaming industry
• Attractive remuneration
• Flexible work arrangements

What you need to do now

If you're interested in this role, click "Apply now" to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact Joan Yip via email at [email protected] OR Shi En via [email protected] for a confidential discussion on your career.

EA Licence Number: 07C3924 | Registration Number: R23114418 | Company Registration ID No.: 200609504D

• Partnering with internal stakeholders and Global Payroll Vendor
• Review and validate payroll files
• Support pre-payroll activities
• Assist in resolving input errors
• Support Year-End Payroll processing activities
• Answer employee/manager queries
• Support role for global, regional and country specific projects.

Requirements:

• Minimum Bachelor of Science or Bachelor of Arts with a concentration in Finance / Accounting or above
• Prior payroll experience with Korea or Taiwan is required
• Workday experience is an advantage
• Able to start immediate or within short notice

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: [email protected]

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

Here at iDevice Repair Centre, we specialize in laptop repairs, providing affordable and reliable services to ensure our customers' devices are running smoothly. We pride ourselves on our commitment to customer satisfaction and technical excellence. Join our team and be part of a company that values teamwork, continuous growth and learning.

We are seeking a motivated and friendly Customer Service Specialist to join our team. The successful candidate will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person
• Provide information about our services, pricing, and repair processes
• Handle customer complaints and provide appropriate solutions
• Process service orders and manage repair tickets
• Coordinate with the technical team to ensure timely updates on repair status
• Maintain accurate customer records and documentation
• Follow up with customers to ensure their satisfaction
• Assist in administrative tasks as needed

Qualifications

• Strong communication and interpersonal skills
• Strong work ethic and reliability. Positive attitude and willingness to learn more about computer hardware
• Ability to handle challenging situations with professionalism and patience
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks simultaneously
• Basic knowledge of laptop hardware and software is a plus (not mandatory)

Benefits:

• Opportunities for professional development and growth
• Performance bonuses
• Friendly and supportive work environment
• Health / medical insurance

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Diploma/ degree in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Job Highlights:

• 12 months RENEWABLE/CONVERTIBLE contract
• Up to $4,000/month + 1-month bonus
• 18 days of annual leave entitlement
• Gul (Transport provided at CCK, Jurong East, Boon Lay)

Job Responsibilities:

• Process customers' sales order via SAP system.
• Monitor sales order status and coordinate with internal stakeholder to ensure a smooth delivery to client in a timely manner.
• Handle export shipments for intercompany and overseas customers.
• Prepare the shipping document for local and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from local customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by supervisor.

Job Requirements:

• Minimum Diploma in Business Admin or equivalent
• Minimum 2 years of customer service and team management experience or similar function

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446

EA License No: 16C8261

Konigle's AI system is a web designer and developer with digital marketing skills, enabling anyone anywhere to chat with it to design, build and manage websites, perform digital marketing and more. We also share insights, case studies and tactics to make money profitably online. Our content is read by growth-minded entrepreneurs in 90+ countries.

We are expanding our team to help our customers succeed better with Konigle.

Why you should join us?

1. We are a small and fast growing company with a product that is already used in over 90 countries. You have an infinite opportunity to grow with us.
2. We believe in iterations backed by data. You will have lot of room to experiment.
3. We pay competitively and provide great mentorship.

What will be your core responsibility?
Your work will help drive more customers to use Konigle to make money online profitably. Your day to day work will involve :

1. Answering Customer Queries.
2. Identify recurring queries and help automate responses to them, write help articles and suggest product improvements to improve the product.
3. Write help articles and guides on how to use Konigle for our Help Portal
4. For select customers, provide 1:1 onboarding/ demos to identify product use cases.
5. Help analyse data to identify gaps in customer websites and help fix them.
6. Communicate effectively with both our internal team and customers to understand customer needs, maximize retention and growth, and communicate learnings.

Who are we looking for?

1. Someone who is empathetic, curious, and believes their work can make a difference.
2. Exceptional written and oral skills in English language.
3. Deep empathy to help less technical savvy folks adopt technology.
4. Having an understanding of SEO and websites is a plus.
5. Experience creating tutorials, how tos and guides would be awesome.
6. A citizen or Permanent Resident of Singapore.

Come join us on our journey to help anyone anywhere make money online profitably.

About ALPS

ALPS was set up in 2018 as part of Ministry of Health’s (MOH) strategic thrust in delivering value-based supply chain solutions to public healthcare.

As the public healthcare supply chain agency, we design and execute a national level end-to-end supply chain blueprint in partnership with 27 Public Healthcare Institutions (PHIs) in Singapore.

Our employees are key to our excellence – the heartbeat in sustaining our mission, developing new capabilities and re-engineering processes to future-proof Singapore’s healthcare supply chain landscape –making it more sustainable and resilient.

An exciting career awaits you at ALPS. Join us to embark on a meaning career that brings value and impact to the population. Apply now if that sounds like something you would like to be a part of.

Key Responsibilities

• Support the maintenance and implementation of SAP S/4 HANA, SAP Ariba, Order Management System, and Microsoft SharePoint.
• Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.
• Provide know-how expertise and support to end users.
• Monitor system performance and trouble issues with IT as they arise.
• Collaborate with IT teams to ensure system integrations and data integrity.
• Stay up-to-date with the latest trends and advancements in SAP MM, SAP MDG, SAP Ariba, Order Management System, and Microsoft SharePoint technologies.
• Train end users on system functionalities and provide ongoing support and guidance.
• Participate in system upgrades and enhancements, ensuring minimal disruption to business operations.
• Identifying areas for improvement and implementing necessary changes.

Requirements

• Bachelor's degree or Diploma in Information Systems, or a related field.
• 3 - 5 years of proven experience working with SAP MM, SAP MDG, SAP Ariba, Order Management System, and Microsoft SharePoint.
• Excellent problem-solving and troubleshooting skills.
• Ability to work collaboratively in a cross-functional team environment.
• Strong communication and interpersonal skills.
• Ability to manage multi-task and prioritize tasks effectively.
• Experience in training end users and providing ongoing support.

How to apply

Please include the following information in your resume for speedier processing.

• Current salary
• Expected salary
• Reason for leaving each company
• Date of availability or notice period

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your information to potential hiring managers for their consideration. All information will be treated with highest confidentiality.

We regret to inform that only-shortlisted candidates would be notified.

We wish you all the best in your career search.

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Min Diploma Holder in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Operations Specialist, Front Office Support Services, Asset Transfer Validation (5 Months Contract)

Description

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as an Operations Specialist (5 Months Contract ) in our Asset Transfer Validation team!

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

General Description

We are seeking a contractor within our Front Office Support Services (FOSS) function. The incumbent will handle pre-checks on all client related transactions prior to processing by Remittance team and to perform callback on related transactions.

Responsibilities

Pre-check on client related transactions

• Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate
• Escalate any deviation to Standard Operations Procedure
• Coverage includes: Payments, Internal Transfer, Standby Letter of Credit/Banker’s Guarantee, Letter of Undertaking, Cheques

Callback on Asset and Non-asset Transfers

• Ensure callback is conducted in accordance with procedures and policies
• Initiate call to clients to confirm and verify various transactions / instructions
• Retrieve and verify callback conducted by Front office
• Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.

Control

• Act as a control unit and be able to identify risk issues in the course of interacting with the client/Front office
• Ensure that exception processing is completed exactly according to the conditions set in the approval
• Perform an end of day review to ensure tasks are completed by signing off on the end of day checklist

Query Management

• Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties

Change Management

• Identify control gaps and work with team to review process efficiency and deliver improvements
• Participate in projects as and when required

Requirements

• 2 to 4 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
• Tertiary education with a good academic track record.
• Good knowledge of Microsoft Office.
• Fluency in English is essential.
• Clear written & verbal communication skills with all levels of staff
• Client-oriented mindset
• Meticulous and good team player
• Ability to work independently & drive initiatives forward until delivery.
• Ability to work effectively with both Front Office and Support staff, at all levels.
• Ability to work & deliver under time pressure
• Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity
• Ability to perform ad-hoc system testing

Customer Care Specialist

• Handle and resolve all customer queries received via phone call, email and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRMaccurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements:

• At least 2 years of relevant experience in similar capacity.
• Candidate with experience in Call Cente or Customer Service are welcome to apply.
• Possess excellent phone etiquette, communication and intepersonal skills.
• On the job training will be provided to ensure proficiency in role requirements.

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

BRIEF DESCRIPTION

This position works with the reporting head in the department to execute service agreements at, or above the customers' standards. He or she is accountable to handle principal & agency related shipments; documentation preparation and to also work closely with the Sales Team to deliver excellent service to our customers.

JOB SCOPE

• Timely completion of documentation flow to facilitate the import/export/cross trade shipments.
• Issue shipment related documents (i.e Bill of Lading, invoices, pre-alert, etc).
• Coordinate closely with internal offices / agencies & clients to deliver a seamless supply chain flow.
• Equipment/inventory planning and fulfilment.
• Provide quotations and sailing schedules as requested by a direct inquiry from customers.
• Ensure timely monthly closing of jobs and maintaining relevant files relating to shipments to provide a record and review trail.

WHAT ARE WE LOOKING FOR

• Minimum 1 year operational experience in NVOCC / Co-Loader is preferable for this position.
• Preferably specialised in Logistics/Supply Chain or equivalent will be an added advantage.
• Experience in liasing with Shipping Principals and Agencies will be an added advantage.
• Result oriented, pro-active and possess a positive work attitude with good customer service.
• Fluency in both written and verbal communication skills (English).
• Required Skill(s): Microsoft Office (Word / Excel), preferably Microsoft Outlook as well.
• Salary offer will scale accordingly to your relevant work experience.

ATTRACTIVE COMPANY WELFARE BENEFITS

• 5 days work week
• Medical & Dental Benefit
• Other benefits (revealed during interview phase)

CORPORATE ENTERTAINMENT

• D&D
• Industry Events
• Company gatherings (lunch / dinner / sports related, etc)

WORKING ENVIRONMENT

• Outgoing and Friendly
• Result Oriented
• Flexible and Dynamic
• Opportunities for enhanced learning

PLEASE INCLUDE THE FOLLOWING IN YOUR CV

• Last drawn salary
• Expected salary (salary offer is negotiable and will be in accordance to level of experience)
• Availability
• Reason(s) for leaving current/previous job

About the role

Due to continued growth, an exciting contract opportunity now exists to join a highly experienced, collaborative and outcomes focused Asia-Pacific IT team working closely with the helpdesk and applications team, end users and stakeholders across the region.

We are seeking a Regional IT Support Specialist to join our Infrastructure Support Team to manage the day to day operations of our systems, as well as level two help desk support and project related tasks.

This role will be based in Singapore and reports to IT Operations Manager (Asia)

Key Responsibilities

• Provide end user support for day to day PC usage (both applications and infrastructure)
• Serve as a point of contact for internal users seeking technical assistance over the support ticketing system with regards to Systems and Network related issues
• Ensure operational and change processes and architecture principles are being followed strictly
• Assist on projects ensuring the transition from project to BAU support, identifying operational support requirements for new systems/system changes, identify required resources for projects/change requests and ensure consistency in the way IT changes are executed
• May be required to work after hours and weekends on an ad hoc basis depending on business requirements

Qualifications, Skills and Experience

• Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science
• Minimum 2-3 years relevant experience in Microsoft Windows Desktops, Servers and Networking and Virtualisation technologies
• As this role may at times work closely with our team in Hong Kong & Greater China, experience working within this region and having the appropriate language skills will be very beneficial.
• Previous experience working with Microsoft 365, Cloud and Virtualisation technology would be ideal.
• Must be comfortable working in a team-based environment as well as being able to work independently.
• Demonstrated collaborative working style, with good interpersonal and excellent communication skills, both written and verbal
• Experience in IT operational processes, Help Desk processes and Systems maintenance
• Experience in IT Ticketing Tool would advantageous.

How to apply Take the next step in your career and apply now by clicking on the link to submit a cover letter and your resume.

Only Shortlisted candidates will be notified.