Total 5 supply chain operator job vacancies in Customer Service category in D12 Balestier, Serangoon, Toa Payoh

Location: Cho Chu Kang

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Man General Office counter, answering phone calls and handling walk-ins

2. Attend to unwell/injured students in the sick bay

3. Record late-coming students' attendance

4. Administrative tasks during holidays (e.g., financial assistance applications)

5. Data entry, collation, and statistics

6. Support school activities and events (e.g., refreshments, photography)

7. Perform other duties assigned by school leaders and administration manager

Printing Operator Duties

• To process printing requests from the staff of the Authority.
• Monitor and replenish the consumables associated with the operation of the printing machines.
• Fulfil any printing requests submitted by the staff of the Authority within [3] working days, excluding the day the printing request is received.
• Update job status and assist in tabulating, on a monthly basis, the amount of printing carried out using the machines supplied by the vendor.
• Perform regular checks to ensure school’s printing machines are functional and support on the operational needs as required.
• Perform scanning, laminating, binding and finishing operations.

Qualifications:

• Able to speak and read simple English, operate photocopying machine.
• Minimum PSLE or equivalent certificate
• Preferably 2 years working experience in receptionist work
• Physically fit, meticulous, independent, efficient and pro-active.
• Good interpersonal skills and team player
• Basic PC skills (using of email and update excel spreadsheet)

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

5 days work week, rotating shift including Sat, Sun & PH. - 3 shifts: 07:00 - 16:45/10:00-19:45/14:15 - 00:00 hrs

Job Description:

• Handles inbound calls from members of public
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• Minimum 1 year of experience in contact centre environment and/or service-related industry
• Possess O level/Higher NITEC
• Able to converse with mandarin-speaking callers
• Able to converse in dialects is a plus but not mandatory

Are you ready to be the calm voice in the storm, the lifeline for those in need, and the first responder on the other end of the line? Join our dynamic team as an AMBULANCE SERVICES CALL OPERATOR and play a vital role in saving lives, providing reassurance, and making a difference in critical situations. As an Ambulance Services Call Operator, you will be the frontline hero who bridges the gap between chaos and control. Your quick thinking, empathy, and communication skills will shine as you receive emergency calls, assess situations, dispatch ambulances, and guide callers through life-saving procedures. This fast-paced role requires a level head, a compassionate heart, and the ability to make split-second decisions that can mean the difference between life and death.

RESPONSIBILITIES

· Receive and manage incoming emergency calls with professionalism and composure.

· Gather critical information from callers and assess the severity of the situation.

· Provide calm and clear instructions to callers

· Perform telephone triaging to ensure accurate dispatch and swift response.

· Maintain accurate and detailed records of each call, ensuring that all necessary information is documented.

· Monitor ongoing incidents and provide updates to responders as needed.

· Participate in training sessions to stay updated on medical protocols, emergency procedures, and communication techniques.

Able to work rotating shifts

Day 1: 8.00am – 8.15pm

Day 2: 8.00pm to 8.15am

Day 3 and Day 4: OFF

Working Location: UBI / JALAN BAHAR, SINGAPORE

Training will be provided: Around Sept/Oct

If you're passionate about making a real difference and have the strength to be a calming presence in the storm, we invite you to apply for the Ambulance Services Call Operator position. Apply today and be the voice that saves lives.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive