Total 4,710 support advisor job vacancies in Customer Service category in Singapore

Job Responsibilities:

 Handle customer Technical product enquiries and ensure correct product specification.

 Involved and support current projects and provide solution

To customer Toolings requirement.

 Provide Technical Support to customer’s production, Engineering & maintenance department.

 Quality checking and Control on product received to ensure conform to customer product specification.

 Communicate well with suppliers for correct product technical

Specifications, productivity & Quality related issues.

 Provide Sales & Technical support to Asia customers.

Requirements :

Diploma/Degree in Mechanical/Manufacturing/Industrial/EEE/

Engineering.

 Experience in Manufacturing/Industrial/Production Engineering.

 Fluent in EXCEL spreadsheet and computer software program

 Good communications skills and customer service mindset.

 Independent, Responsible, Self Starter and Result Driven.

Job Information

· Permanent positiom

· Training will be provided

· Required to work in office (no WFH arrangement)

· Can Start immediately

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Elsa Fontanne (CEI No. R24081040)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Overview

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

As a leader of the ASEAN Support Sales team, you will be leading a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SMC Support Digital Specialist Lead will lead by example towards the specialized sales resources, drives new business throughout the area territories and works on building upsell and cross sell engines together with the area SMC teams and the Digital Sales units. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Sales Execution

• Acts as a thought leader across solution area to advise customers across business functions on digital transformation, drive robust deployment and create business value for customers by Identifying and facilitating removal of blockers to consumption by partnering with internal and external stakeholders

Scaling & Collaboration

• Leads the support sales orchestration in ASEAN, to proactively drive growth and market penetration by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.

Technical Expertise

• Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.

Sales Excellence

• Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.
• Driving an accurate forecast across the subsidiaries and providing insights to stakeholders

Qualifications

Required/Minimum Qualifications (RQs/MQs)

• 6+ years of technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.
• OR equivalent experience

Additional or Preferred Qualifications (PQs)

• 3+ years of solution sales or consulting services sales experience
• 3+ years of support solution delivery experience
• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.
• Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
• Performer. A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
• Collaborative. Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
• Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

 Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

 Schedule service appointments and manage the service workflow.

 Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.
• Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

· To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via the Power Apps.

 Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

 Identifying and ensuring correct parts are issued out to our technicians for repairing at our

workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.

 Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be

issued out to the requestor.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Setup/User Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Leasing
• Position Title: Customer Service Support Driver/Customer Service cum Driver
• Working Location: Benoi
• Working Hours: 5.5 days (Monday to Friday 8.30 AM-5.30 PM, 8.30 AM-6.00 pm, alternate Saturday, alternate working hours)
• Salary Package: Basic Salary up to $2,200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Assist with the movement of vehicles.
• Provide after-sales and customer care support, including vehicle orientation, servicing, repairs, and inspections.
• Coordinate vehicle deliveries and collections.
• Maintain professional interactions with customers and stakeholders.
• Perform general administrative duties as needed.

APPLY NOW!!!

• Minimum of 1 year of relevant experience is preferred.
• Ability to multi-task.
• Detail-oriented and able to work in a fast-paced environment.
• Effective communication skills and good social skills.
• Team player with a positive attitude.
• Willingness to work overtime when required.
• Possesses class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67704 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Contract Period: 1 Jan 2025 to 31 Dec 2025

Working Hours:

• Mon to Thu - Shift 1: 6.00am - 3.00pm
• Mon to Thu - Shift 2: 10.00am - 7.00pm
• Fri - Shift 1: 6.00am - 2.30pm
• Fri - Shift 2: 10.30am - 7.00pm
• Working hours inclusive of 30 min lunch break

Job Description:

• Assist student in times of need for eg, lost & found items, change of uniform, cleaning of students with vomiting, locating teacher/classroom/ parent
• Collect items from classroom after school if needs arise
• Escort student for medical treatment if needs arise
• maintain cleanliness and tidiness of the General Office, classrooms & special rooms
• Disinfect rooms as and when required
• Assist in logistic matters for eg, preparation of rooms for school events and functions including of shifting of furniture
• Assist delivery and distributing external materials to classrooms
• Assist in disinfecting of furniture, and equipment during times of emergency or pandemic
• Comply with any requirement or cleaning schedule & standards set by the school
• Escort contractors if needs arise
• Perform gate duties during school arrival and dismissal times and during times of heavy traffic
• Dispatch mails, information, and students’ items
• Assist in packing of items for school
• Any other duties assigned by School Leaders / OMs / AM

Job Requirements:

At least 2 years’ experience working in primary school environment

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

Position: Aftersales Support Executive

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Setup PCs and laptops for users
• Perform user PC software installation and assist users to setup their mobile devices for Outlook email and Microsoft Teams meeting
• Attend to end users' requests and resolve their PC/laptop hardware and software issues either onsite or remotely
• Perform Preventive Maintenance including all office PCs /shop floor and CMM PCs
• Perform Ivanti Patching and Windows updates for all PCs and Laptops
• Work with vendors to resolve IT hardware failures and proprietary software issues
• Prepare documentation for IT software installation, troubleshooting steps, server rack and network diagram
• Maintain and update IT inventory list and IT spare parts management.
• Work together with Local and HQ IT Team members for IT Project implementation
• Work together with global infrastructure Team members for ring central maintenance.
• Active Directory User and computer account management
• Other Ad Hoc and urgent tasks such as investigate computer virus outbreak, recovering users' data from crashed PC, providing support and properly shutdown the servers and network devices during plant power shutdown etc

Qualifications:

• Experience in Office 365 & MFA application and operation. (Multi-factor authentication (MFA)
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed, keen attention to detail and customer service orientation.
• Excellent project management and research skills, as well as analytical and creative problem-solving abilities.
• Effective written, oral and interpersonal communication skills are critical.
• Strong Team Player and ability to work in a fast–paced deadline-driven environment.
• Previous responsibility for providing customer support.
• Ability to meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume

EA License: 13C6305

Reg. No.: R24122460

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

Operations Support (Investment Products)

• Contract until 31 Jul 2025
• Work location: East

The Client

• MNC Bank

The Opportunity

• Support Mutual Funds / Bonds / Structured Notes / Equities related processing for SG and HK Investment Operations
• Ensuring quality processing and adherence to Policies and Controls
• Liaison with other processing teams in RIO, Product team and country operations teams located in countries supported by the department.
• Ensure that the day-to-day processing of orders is completed smoothly adhering to the cut off times.
• Meet the Business expectation on operational matters and facilitate a high degree of customer satisfaction.
• Timely handling of transactions and exceeding the Service expectation with internal clients.
• Must be detailed oriented to handle the large volume of daily transactions.
• Supports new product setup, static data maintenance and pricing functions for Consumer bank businesses (SG & HK) in Asia Pacific countries.
• Manage day to day maintenance requirement from different country product teams.
• Generating variance and stale price report and perform EOD reporting to country product teams.
• Supports ad hoc maintenance by performing Bulk upload function in the investment system.
• Handle business queries and perform investigation on any production discrepancy.
• Liaises with Bloomberg and AA stock on any pricing issues.
• Manage day to day operations of maintaining the structure product warehouse by understanding the term sheet, maintaining the notes, subscription and redemption update, underlying update on valuation and levels to track performance of the Note, capturing maturity, callback proceeds.
• Generating dashboard reports from the data warehouse on periodic basis or ad hoc basis as per country and regional investment product team requirements.
• Generating Performance metrics for Structured products by analyzing the data from the data warehouse

Your Background

• Degree in Banking or Finance or equivalent.
• Minimum 1 to 2 year's work experience preferably in Operations
• Knowledge of investment products especially around Equities, Mutual Funds and Fixed Income Securities
• Responsible, organized and ability to work under pressure and multi-task with tight deadlines
• Provide high quality service to internal customers.
• Articulate with strong communications skills both written and spoken.

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Responsibilities

· Provide technical support and troubleshooting for end users on Microsoft 365 applications and services.

· Perform user account management and prepare laptop or desktop for new staffs.

· Manage and maintain end user computing devices, including desktops, laptops, and mobile devices.

· Adhere to Cyber Security Compliance

· manage and maintain and reporting for software/hardware purchases, licenses, IT inventory, service contracts, installation, and maintenance

· Liaise with vendors for purchasing of IT equipment and software licenses.

· Monitor and maintain the network infrastructure to ensure optimal performance and security including Voice Over IP (VoIP), Network Firewall, Network Switches and etc.

· Explore on new technology and solution which include system, network, security, voice, backup, disaster recovery and etc to improve solution design and delivery

· Collaborate with internal and external stakeholder implement IT projects and initiatives.

· Document IT processes, procedures, and configurations.

· Stay up-to-date with the latest technologies and best practices in IT support.

· Performs any other assigned duties as required by the organization, including within the IT department and broader company.

Requirements

· Degree/Diploma in Computer Science/Information Technology or equivalent

· Minimum 2 years of experience in the related field

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance

· Experience with IT asset management and onboarding processes

· Good knowledge of Microsoft 365 cloud technology (SharePoint, One Drive, Azure AD) and Server, Network & IP Telephony technologies (TCP/IP, SIP, WIFI, LAN, WAN, DHCP, DNS)

· Basic understanding of cyber-security

· Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

Job Description & Requirements

Overview:

We are seeking an experienced IT Support Manager to join our Desktop Support team. This role is crucial in ensuring the smooth operation of our IT infrastructure and desktop technologies. The IT Support Manager will work closely with IT design teams, Service Desk teams, and other departments to manage core infrastructure, support desktop environments, and oversee hardware asset management. The role also involves managing the IT stockroom inventory to maintain adequate stock for base operations.

Responsibilities:

• Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.
• On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.
• Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.
• Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.
• Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.
• Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.
• Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.
• Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.
• Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.
• Application Support: Provide support for business applications and ensure a smooth user experience.

Required Qualifications:

• Education: Bachelor’s degree in IT or Computer Science is preferred.

Preferred Qualifications:

• Certifications: Support certifications such as Microsoft Certified Professional or Microsoft Certified Technology Specialist are highly desired.

Technical Expertise:

• Operating Systems: Minimum of 5 years of experience in advanced troubleshooting of Windows 10 Operating System, including proficiency in using the Windows registry.
• Software Support: Advanced troubleshooting skills for Microsoft Office Suite (2010/2016).
• Hardware Troubleshooting: Ability to distinguish and troubleshoot hardware vs. software issues.
• Mac Support: General knowledge and troubleshooting experience with Mac systems.
• Networking: General knowledge and troubleshooting skills in networking.
• Mobile Management: Experience with Microsoft Intune, Mobile Device Management, and Mobile Web Apps (iOS, etc.).
• Active Directory: Experience with Active Directory Administration and Infrastructure Design.
• Cloud Services: Knowledge of Office 365, Microsoft Teams, and Azure Multi-Factor Authentication (MFA) troubleshooting.
• Desktop Imaging: Proficient in desktop imaging processes.
• Customer Service: Strong customer service skills with a focus on delivering exceptional support.

• Be a part of a high-performing and professional team
• Good working culture

About Our Client

With a rich heritage of more than a century, our esteemed client is a leader in the global lifestyle industry. They are the largest company and world's best-known brand in the lifestyle domain

Job Description

• Conduct User Acceptance Testing (UAT) for the Salesforce CRM program during the roll-out stage.
• Support end-users with Salesforce CRM inquiries and issues.
• Extract reports and perform data analytics to support decision-making.
• Coordinate with different teams to set up project , gather required data and ensure smooth data flow.
• Assist with Salesforce Marketing Cloud and Service Cloud functionalities, if required.
• User Support: Respond promptly to user inquiries, incidents, and service requests related to CRM program. Address queries, troubleshoot problems, and guide users through the platform's functionalities.
• Issue Resolution: Investigate and diagnose reported issues to determine the root cause. Collaborate with relevant teams to implement timely and effective resolutions.
• System Maintenance: Perform routine system maintenance tasks, including data cleaning, data uploads, and system configuration changes, to ensure data integrity and system stability.
• Training and Onboarding: Conduct training sessions and provide onboarding support to new users, ensuring they understand Salesforce CRM features and best practices.
• Documentation: Create and maintain comprehensive documentation, including user guides, FAQs, and knowledge base articles, to facilitate self-service support options for users.
• Enhancements and Customizations: Collaborate with the development team to identify opportunities for system enhancements and customizations to meet business requirements.
• User Adoption and Feedback: Monitor user adoption of Salesforce CRM and gather feedback from users to identify pain points and areas for improvement.
• Quality Assurance: Ensure the accuracy and quality of data within Salesforce CRM by conducting regular data audits and validation checks.
• Security and Compliance: Assist in ensuring Salesforce CRM compliance with data privacy regulations and company security standards.

The Successful Applicant

• Degree holder.
• At least 2 years' experience in CRM.
• Worked on marketing cloud, service cloud, loyalty cloud functionality.
• Atleast 2 years experience on salesforce marketing.

What's on Offer

• Be a part of a high-performing and professional team
• Good working culture

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-082024-6520334

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description & Requirements

Overview:

We are seeking an experienced IT Support Manager to join our Desktop Support team. This role is crucial in ensuring the smooth operation of our IT infrastructure and desktop technologies. The IT Support Manager will work closely with IT design teams, Service Desk teams, and other departments to manage core infrastructure, support desktop environments, and oversee hardware asset management. The role also involves managing the IT stockroom inventory to maintain adequate stock for base operations.

Responsibilities:

• Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.
• On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.
• Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.
• Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.
• Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.
• Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.
• Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.
• Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.
• Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.
• Application Support: Provide support for business applications and ensure a smooth user experience.

Required Qualifications:

• Education: Bachelor’s degree in IT or Computer Science is preferred.

Preferred Qualifications:

• Certifications: Support certifications such as Microsoft Certified Professional or Microsoft Certified Technology Specialist are highly desired.

Technical Expertise:

• Operating Systems: Minimum of 5 years of experience in advanced troubleshooting of Windows 10 Operating System, including proficiency in using the Windows registry.
• Software Support: Advanced troubleshooting skills for Microsoft Office Suite (2010/2016).
• Hardware Troubleshooting: Ability to distinguish and troubleshoot hardware vs. software issues.
• Mac Support: General knowledge and troubleshooting experience with Mac systems.
• Networking: General knowledge and troubleshooting skills in networking.
• Mobile Management: Experience with Microsoft Intune, Mobile Device Management, and Mobile Web Apps (iOS, etc.).
• Active Directory: Experience with Active Directory Administration and Infrastructure Design.
• Cloud Services: Knowledge of Office 365, Microsoft Teams, and Azure Multi-Factor Authentication (MFA) troubleshooting.
• Desktop Imaging: Proficient in desktop imaging processes.
• Customer Service: Strong customer service skills with a focus on delivering exceptional support.

What you'll do:

As a Trade Support Associate in Private Banking, your day-to-day responsibilities will involve a variety of tasks. You will ensure the timely and accurate capture of trades while also dealing with any discrepancies that may arise. Your role will involve monitoring and processing trade lifecycle events as well as controlling, reconciling, and resolving any exceptions in the trade processing. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Furthermore, you will collaborate with legal/compliance, IT and project teams to analyze new regulatory reform requirements and deploy new processes.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve the trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Perform daily control processes for regulatory reporting to local regulators

What you bring:

The ideal candidate for this Trade Support Associate role will bring a wealth of experience from an Operational role within the banking sector. A university degree coupled with 3-5 years' experience is essential. Experience in Private Banking would be highly beneficial as would previous experience within a global investment bank. The ability to deal effectively with sales/traders and clients is crucial as is high personal commitment and integrity. A good understanding of products, business operations along with excellent communication skills are key to success in this role.

• University degree with 3-5 years of experience in an Operation role
• Experience in Private Banking is preferable
• Experience with global investment bank, especially in Commodities or Fixed Income OTC is advantageous
• Ability to deal effectively with sales/traders and clients
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Excellent communication and organizational skills

What sets this company apart:

This company prides itself on being a market leader due to the talent and passion of its people. It shares a common set of values rooted in integrity, excellence and strong team ethic. The company offers a supportive and inclusive work environment where every employee is valued and encouraged to reach their full potential.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Trade Support Associate in Private Banking, your day-to-day responsibilities will involve a variety of tasks. You will ensure the timely and accurate capture of trades while also dealing with any discrepancies that may arise. Your role will involve monitoring and processing trade lifecycle events as well as controlling, reconciling, and resolving any exceptions in the trade processing. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Furthermore, you will collaborate with legal/compliance, IT and project teams to analyze new regulatory reform requirements and deploy new processes.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve the trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Perform daily control processes for regulatory reporting to local regulators

What you bring:

The ideal candidate for this Trade Support Associate role will bring a wealth of experience from an Operational role within the banking sector. A university degree coupled with 3-5 years' experience is essential. Experience in Private Banking would be highly beneficial as would previous experience within a global investment bank. The ability to deal effectively with sales/traders and clients is crucial as is high personal commitment and integrity. A good understanding of products, business operations along with excellent communication skills are key to success in this role.

• University degree with 3-5 years of experience in an Operation role
• Experience in Private Banking is preferable
• Experience with global investment bank, especially in Commodities or Fixed Income OTC is advantageous
• Ability to deal effectively with sales/traders and clients
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Excellent communication and organizational skills

What sets this company apart:

This company prides itself on being a market leader due to the talent and passion of its people. It shares a common set of values rooted in integrity, excellence and strong team ethic. The company offers a supportive and inclusive work environment where every employee is valued and encouraged to reach their full potential.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

As digital transformations reshape how we live, work, and interact, we are committed to staying at the forefront of this evolution.

Our Digital Channel Support team is vital in driving innovation by collaborating with key stakeholders to resolve customer issues, ensuring seamless digital experiences.

We are looking for a customer-focused, self-driven individual to enhance satisfaction by effectively addressing issues reported on our digital platforms.

Key Responsibilities:

• Manage daily digital customer issues to ensure customer satisfaction and a smooth experience across digital channels.
• Perform troubleshooting, log incident tickets, support investigations, and work with the tech team to ensure timely issue resolution.
• Support activities such as providing prompt customer communications and conducting user training.
• Offer post-implementation support, ensuring that all issues are escalated and resolved promptly.
• Coordinate with relevant teams to ensure timely customer resolutions and service recovery.

Job Duties & Responsibilities:

• Provide support for investigations, tracking, and monitoring customer issues escalated from frontline teams.
• Ensure timely resolution of reported issues, escalating critical matters to stakeholders as needed.
• Collaborate closely with front-office and technology teams to provide detailed customer issue information, facilitating swift investigations, impact assessments, resolutions, and root cause analysis (RCA).
• Initiate regular meetings with technology and product partners to review and follow up on all open production tickets related to digital channel services.
• Work with cross-functional technology and product teams to expedite the resolution of complex issues.
• Partner with journey owners to address and resolve gaps in the customer journey.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Responsibilities:

• Enter document data and review customer orders.
• Collaborate to monitor and ensure order accuracy and on-time delivery.
• Proofread paperwork and maintain records.
• Operate office equipment and handle calls professionally.

Basic Qualifications:

• Fluent in English, with clerical and computer skills.
• Customer service experience and proficiency in Microsoft Office.
• Ability to handle high order volume in a fast-paced environment.
• Experience with International Trade team preferred.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Job Summary:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for Part B of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

Experience:

• Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.

Technical Skills:

• Familiarity with CyberArk PAM (Privileged Access Management) solutions.

Soft Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills and the ability to work effectively in a team.
• Ability to work under pressure and handle multiple tasks simultaneously.

Shift Flexibility: Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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