Total 4,308 support analyst job vacancies in Customer Service category in Singapore

• Position : Network/IT Support Engineer (Network equipment configuration) - Up to $3500
• Location : North East - Ubi Crescent (Near MRT)
• Working hours : Monday to Friday / 8.30am to 6pm | Saturday (Standby mode - 8.30am to 12.30pm)
• Salary (Commensurate with experience): Up to $3500 (based on experience) + Variable Bonus + Transport Reimbursable
• Duration : Perm
• Industry : IT Solutions

Main Responsibilities:

• Co-ordinate project activities and monitor project progress
• Assemble and test equipment and systems
• Install and commission systems
• Conduct user training
• Manage and resolve issues
• Conduct routine maintenance
• Help clients resolve system-related issues

Requirements:

• Diploma or NITEC in any of the following: Information Technology, Electrical and Electronic
• Knowledge in using AutoCAD or any 2D or 3D technical designing tool is a plus
• Able to work independently and effectively in a team
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Maintain the general cleanliness of equipment and the workplace

· Provide logistical support for school events and activities, including carrying and arranging furniture and equipment

· General administrative works

· Operate and maintain basic office equipment and materials

· Any other duties assigned by the supervisors

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Maintain accurate records of inventory levels, including incoming and outgoing stock.
• Coordinate with suppliers and vendors to ensure timely delivery of inventory items.
• Collaborate with sales and production teams to forecast inventory needs and plan accordingly.
• Implement inventory control procedures to minimize losses and optimize stock levels.
• Handle inventory-related inquiries and resolve issues.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Operations Support (Banking)

• 7 months contract
• Work location: East

The Client

• MNC Bank

The Opportunity

• Provides support to the day-to-day operations and quality control of customer documentation services covering account opening/maintenance and investment products
• Scans, index and archives documents
• Involves in data remediation exercises
• Involves in validation of tax documents received via mail from customers
• Regular communications with Branch and other ops units to follow up on issues and areas of concerns
• Performs callbacks to customers to verify customers’ demographic instructions

Your Background

• 1-2 years of relevant experience.
• Good team player. Demonstrates high level of diligence, motivation and organizational skills.
• Strong interpersonal and communication skills. Able to communicate with internal and external business partners
• Consistently demonstrates clear and concise written and verbal communication skills
• Good execution skills in a multi-tasking work environment

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Job Title: Operations Support Officer (Science & Laboratory)

Location: Pei Hwa Presbyterian Primary School, Singapore

Duration: April 1, 2024, to March 31, 2025 (with option to extend)

Hours: Mondays to Fridays, 7:00am to 4:30 pm (inclusive of 1hr lunch break)

Scope of Responsibilities:

A) Science & Laboratory Operations:

1. Maintain resources and apparatus in 2 Science laboratories.
2. Coordinate with teachers on syllabus coverage for laboratory preparation.
3. Prepare resources and apparatus for Science experiments in laboratories and mobile lab carts.
4. Monitor laboratory usage and report to HOD/LH.
5. Manage loaning system for desk-copies and teaching resources for 4 levels of Science classes.
6. Assist in setting up, clearing, and cleaning of demonstration apparatus.
7. Replace broken equipment from stock and maintain responsibility for all used equipment.
8. Maintain stock book and breakage record, indicating necessary replacements.
9. Check and replenish first aid kits in laboratories.
10. Conduct annual inventory of stocks.
11. Perform other duties assigned by HOD (Science).
12. Assist teachers during practical lessons and tests to ensure sufficient equipment for pupils.
13. Perform basic maintenance of Science garden.

B) Office Administrative & Operations Support: 14. Support school administrative and operations matters, including front desk operations, event setup, procurement, and distribution of materials.

1. Perform ad-hoc duties assigned by school management.

Qualifications, Skills & Experience:

• Minimum 3 ‘O’ level passes.
• At least 2 years’ experience in school science laboratory preferred.
• Proficiency in Microsoft Word and Excel.
• Preferably with relevant working experience in a primary school setting.

We are looking for an individual who is passionate about IT and problem solving, to deliver professional IT support service to our users.

Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.

This position is mainly based in Penjuru with periodic deployment to customer sites depending on projects.

Job Description:

• Attend to helpdesk requests and provide 1st level desktop support to all users relating to photocopiers, printers, desktop, Local Area Network, voice services.
• Basic troubleshooting of networking issues in Windows domain environment (TCP/IP, Active Directory, Wireless AP, Firewall, Router, Switch)
• Printer/MFP setup and support
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Password/account set up and reset, remote access connectivity (e.g. VPN), PBX registration.
• End user training to use photocopiers / printers / IP-PBX Phones/ CCTV
• Hardware/Software inventory documentation
• Monitor daily backup
• Any other matters / projects that the management may require assistance with from time to time.

Requirements:

• Candidate must possess at least NITEC in related field. Fresh graduates are welcome.
• IT Savvy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment
• Experience with Teamviewer or Anydesk
• Class 2B or Class 3 (Manual) license is an advantage

Other Job Details:

• Industry Type: Photocopier & Printer
• Working Location: Penjuru
• Working Hours: 5 days - Mon to Fri 8.30am to 6pm
• Salary Package: From $2,300 to $2,800 depending on experience

Starting salary commensurates with candidate's aptitude, experience and skill.

Salary: up to 4k

Job Duration: 1 year

Working Days & Hours: 5 days Office Hours

Location: Tuas

Job Description:

• Support manufacturing excellence
• To digitalise all the reports using various tools, power BI
• Prepare dashboard for reports
• To support various dept in Wyeth
• Support in the digitalisation progress across the organisation

Job Requirements: Min Diploma or Degree in Analytics

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Commitment period: 01 Apr 2024 to 31 Mar 2025

Job description:
Maintain the general cleanliness of equipment and the workplace

Provide logistical support for school events and activities, including carrying and arranging furniture and equipment

General administrative works

Operate and maintain basic office equipment and materials

Any other duties assigned by the supervisors

Working hours:
Mondays to Tuesdays & Thursdays to Fridays: 7:00am to 4:00pm, inclusive of 1hr lunch break

Wednesdays: 7:00am to 3:30pm, inclusive of 1hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

Job Scope:

· Support daily safe operations of school in the following areas;

a. Opening and closing of school.

b. Cleaning of General Office, Staff Rooms and Special Rooms.

c. Support logistical arrangements school events.

d. Stocktaking and ordering of school supplies (e.g. toilet papers, trash bags and etc).

e. Traffic control and marshalling (during arrival and dismissal) within school compound.

· Assist Operations Manager in maintaining school security (e.g. escorting contractors and vendors during maintenance works in school compound.

· Able to communicate and work in teams.

Requirements:

- Physically fit and mobile;

- Relevant work experience in canteen and operation with a school is advantageous;

Contract period: 01 April 2024 to 28 February 2025

Salary: $1700-$1800/month

Working Arrangement:

· Mondays to Friday:

· Early Shift (6.00am to 3:30pm, inclusive of 1 hour lunch break

· Late shift (9.30am to 7.00pm, inclusive of 1 hour lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

Responsibilities

• Preparation and Issuance of service and spare part quotation to customer.
• Attend to technical enquiries from customer
• Liaise with customer for dispatch of spares and service engineer attendance
• Pick & pack spares when necessary
• Prepare shipping documents and arrange delivery with courier company.
• Prepare billing and invoice customer accordingly.

Requirements

• Min Diploma in any discipline
• Positive, can do attitude
• Prepare to read and understand schematic and block diagrams (Trainings provided)
• PC literate
• Able to work independently and as a team player

Clarence Khoh

R1552376

The personnel is required to perform the following duties:

· Perform general cleaning and attendant duties for the school hall, surrounding areas, classrooms, special rooms, as well as other areas within the school compound, as assigned.

· Gate duties and securing the offices, as assigned.

· Other general support duties and simple repair works.

· Any other duties as assigned by the School.

The Personnel shall minimally have the following qualifications, skills and experience:

· basic command of English, be able to read and write simple English

• basic education of at least Secondary 2

• at least 1 year of relevant experience, performing similar scope of work, in a school or similar environment.

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Good Manufacturing Practices (GMP) Documentation Specialist

Support the administrative operations of relevant departments within company with the following activities:

• Set up company's document physical and online repository.
• Establish records retention and retrieval workflow
• Support company as a GMP Librarian to ensure all GMP documentation are securely organised and managed.
• Other GMP documentation tasks assign by Quality managers

Requirements;

• Diploma in any discipline.
• Relevant hands on GMP industrial experience in setting up a paper based GMP Documentation repository.
• Proficiency in Microsoft Office and other related software such as Adobe Acrobat, etc.

This is a part-time position, minimally 4-hour daily.

Other information:

• Salary: $15/hr
• Working days: Mon - Fri (Hybrid)
• Working hours: 4 hours/day
• Contract: 12 months
• Location: Rochester Park

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Responsibilities:

• Supporting Windows Desktops, Notebooks, Technical issues.
• Handling user calls, emails & Web tickets.
• Should support and handle break-fix situations on Windows & MAC Hardware.
• Understanding of Windows OS architecture and perform command line troubleshooting to resolve individual application failures.
• Provide identification/fixing for the problems within existing systems. Troubleshooting day-to-day Windows related issues, doing root cause analysis of any specific Windows related issues.
• Provide high quality customer services and attend user calls & emails on priority.
• VIP and VVIP support and High touch support experience to end users.
• Liaise with Vendors for hardware issues and coordinate with them.

Requirement:

• At least 3 - 5 years’ experience in Windows administration support.
• Windows 7 & 10 - which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
• Should be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc.
• Should have worked on ticket tool system to log User issues/support, exposure to Remedy/Helix is preferred.
• Knowledge of PC support functions: VPN, PC hardware, MS office applications, SCCM, etc.
• Well versed in Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
• Should be a good team player and open to learn modern technologies.
• Excellent verbal and written communication skills.
• Rotational Shift - 7AM - 10PM (7AM - 4PM, 9AM - 6PM, 10AM - 7PM, 2PM - 10PM)

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Customer Service Executive | Customer Support | Tuas

Working days: 5 days

Working hours: Monday to Friday 8am-530pm

Salary: $1800 - $2300

Location: Tuas South Avenue THE WESTCOM [Transport provided at Choa Chu Kang Mrt]

Responsibilities:

• Attend customer enquires through emails and phone calls with prompt reply/ acknowledgement back to customer.
• Enhance customer satisfaction.
• Monitor and oversee the service situation.
• Manage customer service teams.
• Other adhoc duties as assigned.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Monitor Product Quality Compliance

• Perform routine and non-standard tests on materials, products and other Quality Control purposes using HPLC, GC, Empower system etc

• Identify OOS, deviations and quality problems

• Comply with Quality and HSE procedures when carrying out sampling and QC tests

•Manage Laboratory Operations

• Perform routine calibration and maintenance of laboratory equipment

• Optimise quality and efficiency of department workflows and activities

• Assist in preparing and participate for laboratory inspections and audits

• Compile data to support business and performance metrics reporting

• Propose solutions to improve QC procedures, activities and workflows

• Gather information to support feasibility assessments of introducing new QC procedures, systems and equipment

Requirement:

• Min Diploma in Chemistry / Chemical engineer or other equivalent

• Able to start within short notice and commit 1 year

• has prior experience in HPLC / GC

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Job Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements

• Degree in computer science/engineering or related disciplines.
• Minimum 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence
• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills : SAP ABAP, Oracle / MS SQL, Unix/Linux, AS400, Control-M, Connect Direct, Shell scripting
• Mandatory Functional knowledge for SAP covering module FI, CO, AA, AP, AR, MM, REFX, Workflow and Archival
• Knowledge of ITIL of similar framework will be advantage
• Experiences in Wolters Kluwer’s OneSumX, Hyperion, Ray, Informatica, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are good advantageous
• Excellent communication, interpersonal and analytical skills
• Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
• Excellent & proven Incident/Problem Management and organization skills a must

Work Location: Beauty World / King Albert Park

Work Hours: Monday to Friday: 7.00am to 4.30pm

Contract Period: 1April 2024 to 31 March 2025

Job Responsiblities:

A) Science & Laboratory Operations

1. Maintain resources and apparatus in 2 Science laboratories

2. Liaise with teachers on the coverage of syllabus for the preparation of the laboratories

3. Prepare the resources and apparatus related to Science experiments for the 2 laboratories and the 4 mobile lab carts.

4. Monitor the usage of the laboratories and report the usage to the HOD/LH

5. Maintain a loaning system for desk-copies and teaching resources for 4 levels of Science classes.

6. Assist in the setting up, clearing and cleaning of demonstration apparatus.

7. Replacement of broken equipment from stock and be responsible for all equipment used in the teaching of science.

8. Keep a stock book and breakage record and to indicate necessary replacements.

9 . Check and replenish the first aid kits in the 2 laboratories

10. Prepare an inventory of stocks annually

11. Perform any other related duties as and when assigned by the HOD (Science)

12. Assist teachers when conducting practical lessons and tests in ensuring sufficient equipment for the pupils during the practical lessons and tests.

13. Basic maintenance of Science garden

B) Office Administrative & Operations Support:

1. Support school administrative and operations matters. Eg. Office Front Desk Operations, setting-up support for school events/activities, buying of stamps and posting letters, sorting and distributing bulletins/notifications to teachers or classes, etc.

2. Perform any ad-hoc duties assigned by Principal, Vice-Principals, Administration Manager and Operations Manager.

Job Requirement

-3 O- Level passes

-2 years experience in School Science lab

-Microsoft Word and Excel

-Working Experience in a primary school.

22C1322 Maxhunt Resource Pte Ltd

R23115755 Nicole Choy

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.  

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.   

About the company

Our client, one of the world's leading insurance brokers and with focus on reinsurance business.

about the job

In this position as a Broking Support Executive, you will be reporting to the HOD of the International Property team and work alongside with a small team of Brokers and Broking Support Executives. The ideal incumbent will be expected to liaise with 3rd party cedents and be involved in client's renewals, mid-term adjustments, generating broking slips, generating reports and processing broking documents.

The ideal incumbent will be expected to develop strong relationships with clients and ensure transactions are conducted with full transparency, maintaining accurate records and dealing with correspondence appropriately.

** Offers hybrid work arrangement
** Office is located at CBD
** Attractive salary package, bonus and benefits

** Career progression to client facing and/or non-client facing path

Experience and skills required

• 1+ years of relevant experience handling Facultative business
• Candidates with Treaty experience are welcome to apply
• Ideally experience handling wholesale but retail are welcome to apply
• Ability to work well under pressure and tight timeline

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

IT Support Coordinator

Salary Range: S$4,200.00 - S$5,000.00
Working Days: 5 Days
Working Hours: 9am - 6pm
Work Location: Jurong East MRT

Job Scope

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Job Description:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description:

• Respond and follow up promptly on customers queries from general hotline and email.
• Handle and resolve first level enquiries related to our products, spare parts and service schemes.
• Acquire multiple product knowledge to enhance ability to understand customers’ needs across different products and perform simple troubleshooting to identify the issue to ensure that customers are attended effectively.
• Communicate and coordinate with internal departments and authorised service contractors on scheduling of service appointments and as well as resolving issues arising from service appointments.
• Target orientated and able to meet KPIs set by the company.
• Record details of enquiries and customer interactions including action taken in CRM system.
• Work and coordinate with inter-departments to resolve any issues related to company’s products and services.
• Other additional duties as assigned related to the business e.g., cover duty at walk-in customers at our Service Centre etc.

Job Requirements:

• Minimum GCE ‘O’/ ‘N’ Level, with 1–2 years’ call centre or frontline customer service support functions.
• Good command in English and second language, written and spoken.
• Possess a pleasant disposition and good interpersonal skills with passion to work with people.
• Excellent customer service mindset.
• Team player who is proactive, self-driven, meticulous, and resourceful.
• Good computer literacy.
• Willing to perform overtime (when required).