Total 10 system analyst job vacancies in Customer Service category in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

About the role

Due to continued growth, an exciting contract opportunity now exists to join a highly experienced,

collaborative and outcomes focused Asia-Pacific IT team working closely with the helpdesk and applications

team, end users and stakeholders across the region.

We are seeking an Infrastructure Support Specialist to join our Infrastructure Team to manage the day to day

operations of our network and infrastructure, as well as level two help desk support and project related tasks.

The scope includes all infrastructure used by our regional offices, such as networks, servers, databases,

devices, user desktops/laptops, virtualisation, phone system, email, etc.

This role will be based in Singapore and reports to the IT Operations Manager– Asia.

Key Responsibilities

▪ Provide end user support for day-to-day Laptop/PC usage (both applications and infrastructure)

▪ Serve as a point of contact for internal users seeking technical assistance over the support ticketing

system with regards to Infrastructure and Network related issues

▪ Ensure operational and change processes and architecture principles are being followed strictly

▪ Assist on projects ensuring the transition from project to BAU support, identifying operational support

requirements for new systems/system changes, identify required resources for projects/change

requests and ensure consistency in the way IT changes are executed

▪ May be required to work after hours and weekends on an ad hoc basis depending on business

requirements

Qualifications, Skills and Experience

▪ Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science

▪ Minimum 2-3 years relevant experience in Microsoft Windows Desktops, Servers and Networking

and Virtualisation technologies

▪ Previous experience working with Microsoft 365, Cloud and Virtualisation technology would be ideal.

▪ experience working with IT Service Management/Ticketing System would be advantages.

▪ Must be comfortable working in a team-based environment as well as being able to work

independently.

▪ Demonstrated collaborative working style, with good interpersonal and excellent communication

skills, both written and verbal

▪ Experience in IT operational processes, Help Desk processes and Infrastructure maintenance

▪ Knowledge in IT Security and working in a regional role would be advantageous.

▪ This will be a 12 month contract with a possibility to extend or convert to a permanent position.

How to apply

Take the next step in your career and apply now by clicking on the link below to submit a cover letter and

your resume.

Only Shortlisted candidates will be notified.

Job Summary:

We are looking for a dedicated Application Support Engineer to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

Key Responsibilities:

• Provide rotational 24/7 application support, including health checks, monitoring, and ensuring SLA adherence.
• Manage incident and problem management processes effectively to minimize downtime.
• Troubleshoot and resolve production issues related to performance and reliability across the software stack.
• Proactively identify system bottlenecks and implement solutions to improve performance and reliability.
• Continuously enhance system performance through job automation, performance tuning, and bug fixes.
• Support applications built on Java, Spring Boot, and Microservices architectures.
• Maintain and troubleshoot banking applications running on Windows and Unix/Linux environments.
• Write and debug SQL scripts for SQL Server and Oracle databases.
• Utilize monitoring tools such as Grafana to ensure system health and performance.
• Collaborate with development teams to adapt and learn new technologies, frameworks, and tools.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in production support for applications running on full-stack technologies.
• Strong knowledge of Linux/Unix/Windows environments and scripting.
• Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Familiarity with incident and problem management processes.
• Knowledge of tools such as GIT, Bitbucket, Jenkins, and Grafana is an advantage.
• Experience in Actimize, Hadoop, or related technologies is a plus.
• Banking or anti-money laundering domain experience is highly preferred.

Skills and Competencies:

• Strong analytical and troubleshooting skills.
• Ability to work effectively in a high-pressure, 24/7 environment.
• Good understanding of job scheduling, monitoring production systems, and performance tuning.
• A proactive mindset with the ability to identify and resolve system bottlenecks.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Willingness to learn and adapt to new tools and technologies.

IT SYSTEM HELPDESK TECHNICIAN

(Salary Range: S$3000~S$5000)

Responsibilities:

• 3 days station at client's office for Technical and Desktop support
• 2 days in Office
• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Keeping up to date with advancements and best practices in IT administration.

Requirements:

• Diploma in Information Technology of Computing , information systems, or similar.
• At least two years' experience in a similar role.
• Experience with IT systems, networks, and related technologies.
• Good knowledge of best practices in IT administration and system security.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

Job Description:

We are seeking a proactive and technically skilled Application Support Analyst to join our IT team. In this role, you will be responsible for providing technical support, managing infrastructure, and optimizing systems through automation and scripting. You'll work with cloud technologies, databases, and monitoring tools to ensure the smooth operation of applications and services.

Key Responsibilities:

· Provide day-to-day application support, troubleshoot issues, and ensure system stability.

· Develop and implement automation scripts (e.g., Python, Shell Scripting) to improve operational efficiency.

· Manage and query databases using SQL for data analysis and troubleshooting.

· Work with cloud platforms such as AWS, Azure, or GCP for deployment and management of cloud resources.

· Monitor system performance using tools like Prometheus, Grafana, ELK Stack, or DataDog to ensure application health.

· Support IT infrastructure and workflow automation to streamline operations.

· Collaborate with stakeholders to understand requirements and provide timely resolutions.

· Stay updated on new technologies and best practices to enhance system performance.

Mandatory Skills:

· Degree in Computer Science, Information Technology, or related fields.

· Proficiency in scripting and automation using Python, Shell Scripting, etc.

· Strong knowledge of SQL for database management and querying.

· Experience with Cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).

· Familiarity with monitoring and logging tools like Prometheus/Grafana, ELK Stack, or DataDog.

· Experience with IT infrastructure and workflow automation.

· Excellent troubleshooting and communication skills.

· Eagerness to learn and adopt new technologies.

Good to Have:

· Experience with Terraform for Infrastructure as Code (IaC) and cloud resource management.

· Basic understanding of containerization/Kubernetes and Cloud services.

Job Description:

Users with technical issues and help improve system performance. You will work closely with both technical teams and business users to understand business needs and translate them into technical solutions.

Key Responsibilities:

Technical Support:

· Assist with Java application development and troubleshooting.

· Write and optimize SQL queries for reporting and data analysis.

· Provide technical support to users, addressing system issues and working to enhance overall system performance.

Functional Support:

· Translate business needs into technical requirements.

· Collaborate with users and developers to improve system processes and functionality.

· Test and ensure new features meet business requirements.

Problem Solving:

· Diagnose and fix technical issues related to Java applications and SQL databases.

· Analyse operational issues and suggest areas for improvement.

Teamwork:

· Communicate effectively with technical teams and business users to ensure smooth information flow.

· Contribute to system improvements and process automation efforts.

Skills and Requirements:

· Proficient in Java and Cobol Mainframe programming.

· Strong experience with SQL databases and query writing.

· Excellent problem-solving skills and a strong attention to detail.

· Strong communication skills, capable of working with both technical and non-technical stakeholders.

· A team player, with a desire to learn and grow in a collaborative environment.

Role Overview:

As an OutSystems Support Analyst, you will be responsible for both developing and maintaining custom applications built on the OutSystems platform. Your role will encompass the entire application lifecycle, from design and development to testing, deployment, and support. You will work closely with clients and cross-functional teams to ensure the applications meet client requirements and maintain high performance and usability.

Responsibilities:

Application Development:

• Design, develop, and deploy OutSystems applications to meet client requirements.
• Collaborate with the project team to deliver applications on time and within budget.
• Perform unit testing and debugging to ensure applications are error-free.
• Participate in code reviews to maintain high code quality.
• Utilize OutSystems Forge components and follow integration patterns.

Support and Maintenance:

• Work closely with development teams during the transition phase from development to production.
• Monitor and maintain existing OutSystems applications, ensuring they meet performance, security, and scalability standards.
• Troubleshoot and resolve issues related to application functionality, performance, and user experience.
• Provide technical support to end-users to ensure applications function as expected.

Client Interaction and Requirements Gathering:

• Engage with clients to understand their business needs and technical requirements.
• Translate client requirements into technical specifications and design solutions using OutSystems.
• Provide estimates for development efforts and project timelines.

Mobile and Web Solutions:

• Develop solutions that span both mobile and web platforms using OutSystems.
• Ensure seamless integration between mobile and web components.
• Optimize applications for responsive design and cross-device compatibility.

Qualifications:

OutSystems Proficiency:

• Beginner to strong experience in OutSystems development, including creating modules, screens, and logic flows.
• Familiarity with OutSystems Forge components and integration patterns.
• Ability to troubleshoot and debug OutSystems applications effectively.

Technical Skills:

• Understanding of mobile and web application development principles.
• Knowledge of HTML, CSS, JavaScript, and RESTful APIs.

Additional Skills:

1. Beginner proficiency in Build Management, Configuration & Release Management, and Design & Build Enablement is advantageous.

The L1 System Engineer is responsible for: • To provide 24 x 7 support for Data Center running on 12 hours shift • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. • Resolving the incident/problem onsite. • Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager. • Generating the relevant administrative records and reports. • Introducing and integrating new technologies into existing environments. • Applying operating system updates, patches, and configuration changes. • Adding, removing, or updating user account information, resetting passwords, etc. • Answering technical queries • Maintaining the configuration of the system. • To implement Service Request and Change Request • Contacting OEM/Vendor for technical support

•Preferably with Microsoft Certification and/or ITIL certification.
• Good Knowledge of following products will be advantageous:
-Linux
-Unix
-Active Directory/DNS
-Microsoft Azure Stack
-Microsoft Windows 2008-2016
-Commvault Backup and Recovery
-Symantec Endpoint Protection
• ITIL certification will be an advantage.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We regret that only shortlisted candidates will be notified.

The L1 System Engineer is responsible for: • To provide 24 x 7 support for Data Center running on 12 hours shift • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. • Resolving the incident/problem onsite. • Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager. • Generating the relevant administrative records and reports. • Introducing and integrating new technologies into existing environments. • Applying operating system updates, patches, and configuration changes. • Adding, removing, or updating user account information, resetting passwords, etc. • Answering technical queries • Maintaining the configuration of the system. • To implement Service Request and Change Request • Contacting OEM/Vendor for technical support

•Preferably with Microsoft Certification and/or ITIL certification.
• Good Knowledge of following products will be advantageous:
-Linux
-Unix
-Active Directory/DNS
-Microsoft Azure Stack
-Microsoft Windows 2008-2016
-Commvault Backup and Recovery
-Symantec Endpoint Protection
• ITIL certification will be an advantage.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We regret that only shortlisted candidates will be notified.

Main function: Service & Installation

• Responsible for providing technical service such as troubleshooting, installation, commission, maintenance and repairing of Company’s power system products and systems in order to ensure continuous function at the customer site and in compliance with quality and safety requirements.

The Role:

• Commissioning of both Industrial AC and DC power systems, battery maintenance, discharging and health checks. Timely completion and reporting of commissioning documents and relevant site paperwork. Use of I.T for uploading and downloading of configuration files.
• Routine maintenance of UPS and battery systems. Timely completion and reporting of documents and relevant site paperwork. Us of I.T for uploading and downloading of configuration files.
• Liaise with other departments and engineers to ensure site visits are carried out in a professional and safe manner.
• Training of customers to use equipment and understand basic user functions.
• Cover calls-out rota to support customers with 24/7 Powercare cover and to work unsociable hours i.e. Night work and weekends as required.
• Promote the Company’s Power System maintenance contracts and Service wherever possible.

What Do You Need to Have?

• Diploma or Degree in Power Electronics Engineering or Electrical Power Engineering or any related disciplines.
• 3 to 5 years of relevant experience within the power systems industry.
• Good knowledge of industrial power systems products/applications/solutions.
• Diagnostic and problem solving skills
• Good base knowledge of PC (J Bus / Profibus / Modbus and other communication media) and programming skills.
• Fluent in spoken and written English language.
• Must be willing to travel across Asia Pacific region including India, China and the Middle East. Some work may involve offshore. Candidates must have a flexible approach to travel at short notice, work irregular hours with well-developed customer care skill.

If you think you fulfilled the job criteria above, please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

Description:

• Utilize in-house system for bill of lading (HBL and MBL) execution
• Assist in coordinating with shipping lines, vendors, warehouses, LCL consolidators, customs clearance to ensure proper handling of import/export shipments
• Assist in coordinating of day-to-day operations and transaction with internal and external customers
• To follow operations SOP, including compliance of all custom and security regulations
• Providing administrative support to Operations and Sales Team
• Track and monitor shipments status and inform customer accordingly
• Generate Delivery Orders, Invoice, Quotation and keeping record on related documents
• Maintain office administration records, quality documentation and housekeeping
• Respond to all incoming requests and queries with a high level of efficiency and professionalism