Total 4,183 technical support job vacancies in Customer Service category in Singapore

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as Centre Managers / Full Time Customer Support Specialist.

As part of our Customer Support team, you can expect to receive hands-on experience with mentorship in a fast-growing SME.

You can expect to:

• Attend to walk-in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective students
• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
• Proactively build, maintain and enhance relationships with students and parents
• Provide support to the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Perform a variety of administrative duties in support of the day-to-day operations, including preparation of invoices
• Ensure the safety and appropriate behaviour of students at the centre

You should be:

• Proficient in Google Docs, Sheets, Microsoft Office and technology in general
• Able to multi-task, and adapt to a fast-paced and changing work environment
• A great problem-solver with quick reactions and is meticulous with details
• Have a great interpersonal skills with verbal and written English proficiency
• An accountable and responsible team-player
• Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

• Have at least 1- 2 years of relevant working experience
• Exhibit leadership qualities
• Have some project management experience, will be an advantage

Location(s): Across Branches
Please see the list of locations at https://www.write-edge.com/locate-us/

Work Hours:

4 weekdays and 1 weekend / 2 weekdays and 2 weekend

Weekdays: 1pm - 10pm

Weekend: 830am - 630pm

Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.

Read more about how it is like to work at Write Edge here: https://tinyurl.com/WEglassdoor

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a part of the Enterprise Support Team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience.

What you’ll do

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email
• Own and managed business critical escalations and incidents
• Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues
• Manage a small portfolio of users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders
• Work with Engineering and other Operations teams to diagnose and solve technical user problems
• Develop relationships with users and identify opportunities to improve support and overall experience with Stripe
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations

Responsibilities

Casework

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email and occasionally by call
• Become the expert in all Stripe products & how our largest users use them with their unique integrations, in order to comprehensively resolve user issues with context-aware support

On-call

• Own & manage business critical escalations and incidents from start to finish
• Iterate & improve service delivery for business critical escalations in order to delight our largest users who value quick resolution and proactive communication to any outages

Support Partner/Projects

• Manage a small portfolio of 1-2 users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders. These users are either new to Enterprise support or are a heavy user of support
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations
• Identify and lead initiatives across our 5 pillars (Prevention, Availability, Effectiveness, Satisfaction, Effortlessness) to enable the team to provide a best-in-class support experience to our largest users at scale

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Embodies an empathetic, user-first mindset and embodies Stripe’s operating principles
• Has exposure to or experience with managing relationships with large, exceptionally complex/senior level stakeholders
• Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
• Can demonstrate technical aptitude, having experience with data analysis or use of technical tools to troubleshoot user issues
• Has demonstrated ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written, verbal, and presentation-based communication skills and the ability to translate complex solutions to users simply and clearly
• Will work willingly at least two weekend days per quarter, and two holiday days per year - you’ll receive a weekday off of your choosing the week following a weekend shift

Preferred qualifications

• Prior experience with or exposure to SQL, Tableau, Hubble and APIs
• Some background experience in account management, customer experience, program management or project management
• Comfortability learning new functions and features of technical products
• Experience leveraging root-cause analyses to make data driven decisions

COMPANY OVERVIEW
Our client is one of the largest and most prominent shipping companies in the world. They are involved in various aspects of the maritime industry, including container shipping, logistics, and transportation services. They are renowned for its extensive expertise, comprehensive service offerings, and commitment to sustainability and technological advancement. Currently they are look for an ICT Support Engineer.

JOB RESPONSIBILITIES

• Supervise and oversee all operational systems and shared infrastructure.
• Deploy, set up, test, and uphold operating systems and system management utilities.
• Provide setup assistance for laptops/desktops, printers, phones, scanners, and corporate software for users.
• Manage Windows OS, AD, Office 365 local administration, and file server management.
• Administer user registration across all affiliated companies.
• Monitor and troubleshoot networks (LAN and WiFi).
• Offer user assistance as part of the helpdesk and deliver 1st and 2nd level support.
• Conduct onsite/remote troubleshooting and collaborate with vendors and other IT staff for issue resolution.
• Monitor and update helpdesk system tickets promptly.
• Maintain and update hardware and software inventory.
• Ensure proactive maintenance to uphold optimum infrastructure availability for users.
• Uphold high levels of user satisfaction through top-quality customer service.
• Undertake any additional tasks delegated by superiors.

JOB REQUIREMENTS

• Bachelor’s/Associate’s degree in Information Technology or a related field.
• 1 to 2 years’ experience in installing, configuring, and troubleshooting Windows-based environments, along with network administration and optimization.
• Proficiency with Office365.
• Strong problem-solving abilities coupled with a positive mindset.
• Excellent coordination and communication skills, both internally and externally.
• Capable of working independently with minimal supervision.
• A team player with the ability to perform under pressure.
• Preferred familiarity with networking principles (OSI Model).
• Desirable experience with Azure Cloud.
• Fresh IT graduates with rapid learning capabilities are encouraged to apply.

BENEFITS
Work Location: Singapore

Interested applicants, feel free to apply! Alternatively, you may email your updated resume to [email protected] to apply or for other job opportunities. *We regret that only shortlisted applicants will be contacted.

Syahirah Binte Ahmad Ja'afar (R22105331)
JAC Recruitment Pte. Ltd. (90C3026)

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

You will assist the healthcare team in the performance of various basic patient care activities such as wound dressing and assisting with nursing procedures. You will also handle ward administration and housekeeping duties.

Description:

• Conduct routine laboratory testing on raw materials and finished products
• Prepare media and perform non-routine testing for special projects
• Set up and maintain bacterial and mammalian cell cultures according to SOPs
• Execute microbiology, cell-based, biochemical, and molecular biology assays
• Perform antimicrobial assays, nucleic acid extraction, PCR/qPCR, gel electrophoresis, ELISA, and cell viability testing
• Assist with product usage tests and skin sampling for consumer studies
• Record and submit experimental data accurately and timely via Electronic Lab Notebook (ELN)

Requirements:

• Min Diploma in any science courses
• Min lab internship is preferred
• Training provided

Location: Biopolis (Near Buona Vista station)
Working Hours: Monday to Friday, Office Hours
Salary: Fixed at $2000 per month

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Description: Classroom Support Teacher

Position: Classroom Support Teacher
Employer: Pioneer Primary School
Location: 31 Jurong West Street 91, Singapore 649037

Duration of Service: July 1, 2024, to December 31, 2025

Working Hours:

• Mondays to Thursdays: 7:00am to 4:00pm (including 30-minute lunch break)
• Fridays: 7:00am to 3:30pm (including 30-minute lunch break) (Service not required on Saturdays, Sundays, and public holidays)

Scope of Services:

Departmental & Level Work:

• Assist in producing teaching/learning resources.
• Issue, collect, and maintain cleanliness of teaching/learning resources.
• Perform filing, typing, and printing of worksheets and notes.
• Prepare certificates awarded by department/level.
• Scan optical answer sheets.
• Key in students' marks/grades into computer databases.
• Collate department/level surveys and other statistics.
• Update department/level noticeboards.
• Decorate the school for special functions and celebrations.

Teaching & Learning Activities:

• Assist teachers in classroom support.
• Assist in group work activities.
• Assist in coaching students with special needs or weaker students.
• Assist in out-of-school activities such as learning journeys.

Other Duties:

• Update students' attendance in School Cockpit.
• Assist in administrative duties in the General Office.
• Perform safety & security duties as assigned by School Management.
• Any other duties as assigned by School Management.

Qualifications, Skills & Experience:

• Must have worked in an office environment performing administrative tasks such as typing and photocopying documents.
• Must have at least 1 year of experience working in the educational or childcare setting, preferably as a Teacher Aide in a local government primary school.
• Candidates may be required to undergo an interview.
• Staff is required to sign an undertaking to safeguard official information.

Role:

This is a full-time, onsite, Operations Support Officer Role in MOE School. If you are

selected,

You will work closely with the HOD, Admin in an MOE school (nearest MRT – Paya

Lebar) in the day-to-day activities.

Company provides endless opportunities for career progression and better work -

life balance.

Responsibilities:

• Provide cleaning services;

• Provide logistics support for school events e.g. moving and arranging tables

and chairs;

• Closing of school and keep school facilities safe and secure;

• Supervise and escort the Authority’s appointed term contractors who are

carrying out facilities management services in school;

• Check on the existing stock of cleaning supplies and toilet supplies and

feedback to Operations Manager for replenishment of stock;

• Carry out administrative roles (such as receiving and inspecting goods and/or

services, compiliation of delivery orders) to assist the Operations Manager;

• Report building faults to Operations Manager;

• Any other operational support services duties as assigned by the Authority.

Job Requirements:

• The Personnel must have at least a Primary 6 local school education or

equivalent.

• The Personnel should preferably have experience in providing cleaning

services.

• The Personnel should preferably have experience working in customer-service

related jobs.

• The Personnel must be physically able to provide logistics support for school

events.

• The Personnel must know how to use WhatsApp Messenger application or

equivalent to take photos for reporting of building faults

We regret to inform that only shortlisted candidates will be notified. Thank you for

applying.

EA License No.: 23S1986

EA Personnel No.: R23118941 (Gandhi Ponmathi)

Summary:

Contract Period: From 1 Jul 2024 to 30 Jun 2025

Working Days and Hours:

• Mondays to Thursday: 10 am to 7pm, inclusive of 1/2 hr lunch break

• Friday: 10:30 am to 7:00 pm, inclusive of 0.5 hr lunch break

• (Not required to work on Saturdays, Sundays and gazetted public holidays)

• If the candidate is required to work beyond these hours or days, the candidate

will be compensated with off-in-lieu

We are looking for an Operation Support Officer to provide administrative assistance to the ops department of a government school.

Location: Tampines

Job Description

• Printing worksheets and examination papers
• Ensuring equipment and workplace cleanliness
• Assisting with logistics for school events and activities
• Performing basic administrative and office tasks such as answering phone calls, organizing data, conducting simple data entry, distributing materials, and attending to students and stakeholders
• Any other adhoc duties assigned

Requirements

• Diploma holder and above
• Experience preferred, but none welcomed to apply
• Ability to communicate and work in teams
• Able to perform good customer service
• Prior experience in providing similar services would be an advantage.
• Competent in Microsoft Office (Word, Excel, Powerpoint)
• Know how to operate an office printing machine/copier

Working Hours

Mon - Thu: 7:00AM to 4:30PM

Fri: 7:00AM to 4:00PM

Interested applicants may apply with a copy of your updated resume and we will notify you if shortlisted.

Jolene Lee | 23C1599 | R24120860

We are hiring Contract Scientific Support Specialists to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Perform laboratory specific methods on raw materials or finished products, media making, special
  projects or specified testing as directed
• Set up and maintain microbiological cultures
• Perform routine lab maintenance
• Stock lab (media and lab supplies)
• Clean lab (daily, weekly, deep cleans) and discard expired media
• Maintain log books
• Read and complete documentation of work through data recording and/or electronic note booking
• Application of routine / non-routine microbiological test methods (e.g. MIC, Challenge tests, Method Validation)
• Communicate immediately problems or unexpected results / anomalies with R&D personnel and Laboratory Lead

Job Requirements:

• Diploma in any Science courses with microbiology
• Able to commence on short notice

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

We are hiring Contract Junior Scientific Support Specialists to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Qualify for and perform routine validated test methodologies on finished products, special projects or specified testing as directed in accordance to Standard Operating Procedures (SOPs)
• Process and post all technical data to work request management and submission system
• Conduct all assigned work in compliance with our organization’s safety and quality requirements
• Get direction from Team Leader on work assignments
• Replenish and track laboratory samples, consumables and reagent inventory
• Maintain equipment records
• Perform daily laboratory housekeeping and routine basic equipment maintenance
• Communicate immediately any product testing deviation, instrumentation failures/issues, or any other laboratory anomalies directly to Team Leader.

Job Requirements:

• NITEC / Diploma in any Science / Chemical engineering
• Able to commence on short notice

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a IT Support Engineer to be part of their IT Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of IT Support Engineer:

• Provide operational support and administration for system infrastructure.
• Monitor performance of regional system and storage infrastructure and resolve technical issues.
• Ensure comprehensive monitoring of infrastructure and services, enabling clear visibility and awareness of potential failures or gaps at regional level.
• Identify and resolve problems/issues, collaborating with multiple vendors to determine root causes and implement suitable solutions.
• Maintain accurate documentation of current configurations in the Knowledge Base.
• Assist in implementing approved infrastructure changes, maintenance routines, and updates/upgrades for components.
• Conduct data backups and execute disaster recovery operations.

Requirements:

• Degree in Computer Science / Information Technology
• 2 – 4 years of relevant experience with Hardware Systems

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Key Responsibilities

• Align daily with your team regarding priorities, projects, tasks and assignments
• Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
• Provide timely and accurate solutions to issues or tasks you are assigned or working on
• Prioritize support to your Singapore office coworkers
• Onboardings & Offboardings following our procedures
• Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
• Be ready to deal with urgent matters sometimes outside office hours
• Make responsible use of your administrator access
• Communicate often with teammates in regards to important decisions or concerns
• Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
• Be willing to go to the Singapore office often, ideally 3 times a week or more
• Overseas business travel required only when needed to
• Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
• Ensure IT policies are adhered to at all times
• Provide orientation and guidance to users on how to operate new software and computer equipment

Professional Experience and Qualifications

• A minimum of 3 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
• Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
• Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
• Understanding of laptops, computers, printers and IT devices in general at a hardware level
• Experience in supporting Windows and macOS on their latest version
• Strong understanding of corporate networking and security practices
• Fluent & preferably certified in English, especially on a support & technical level
• Strong creative and analytical thinking
• A passion for IT Support and willing to learn in its due time

Responsibilities

• Handle incoming support cases and track using incident tracking software

• Follow up on support tickets proactively till closure within the defined SLA

• Provide level 2 application support to service desk using email and phone

• Create test cases for bug fixes and/or system enhancements

• Liaise with developers and end users during the testing process to ensure all test cases passed

• Perform any other administration and operational work as required by supervisor

Requirements

• Diploma or Degree holder of an IT related course

• At least 1 year experience as a software tester or as applications technical support staff.

• Good computer skills, including use of Microsoft Office and Microsoft Excel

• Good command of written and spoken English

• Self-driven and demonstrate willingness to learn

• Have a passion for troubleshooting to provide solution to the users

• Possesses MS Dynamics CRM knowledge is an added advantage

Licence No: 12C6060

Overview

In this exciting role as a Global Black Belt for Support , you will be working with our most important customers, you will coach and support area teams to meet our most complex customer’s support needs through Unified Support and Enhanced Solutions sales.  This is a highly collaborative role, that works with our Corporate HQ teams to incubate new offerings and solutions and drive business outcomes for our customers.

Responsibilities

Sales Execution

• Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across Support solution area to advise customers across business functions on digital transformation, and how Support is lever to enable customer success. Leads virtual transformational shifts to drive deployment and create business value for customers. Provides thought leadership.
• Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with internal teams, Engineering, partners and services. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
• Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Area Solution Specialists, other Global Black Belts). Drives advanced workloads and usage.
• Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business. Collaborates with internal teams to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes market trends to identify opportunities for new solutions.
• Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Guides others on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners.
• Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

• Leads the planning and execution on opportunities with area teams to cross-sell and up-sell. Identifies, leverages, and coordinates across solution areas. Provides input and feedback to Corporate Support Offerings team on offerings being incubated to scale business results.
• Leads the sales orchestration with internal stakeholders (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.

Technical Expertise

• Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across areas. Contributes ideas that can be instituted across Microsoft.
• Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.*
• Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the competitive landscape in supported solution area. Leads the communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or sales blocker.

Sales Excellence

• Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
• Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
• Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
• Supports the end-to-end business for strategic accounts across the organization. Mentors less experienced team members.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• 7+ years technology-related sales or account management experienceOR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.

Additional or Preferred Qualifications

• 9+ years technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
  OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
• 6+ years solution or services sales experience.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Liasing with our external network team
• Monitoring network performance and addressing issues in a timely manner.
• Maintaining server hardware and software
• Performing routine maintenance tasks, such as system backups, updates, and patches.
• Providing end-user support for desktops, laptops, and mobile devices, including hardware and software troubleshooting, installation, and upgrades.
• Collaborating with internal teams and external vendors on complex technical issues
• Implement infrastructure improvements.
• Develop and document IT policies, procedures, and best practices.
• Conducting regular security audits and implementing measures to protect network and data from cyber threats.
• Actively participate in IT projects, such as system migrations, upgrades, and implementations.

Rotation Shift required:

AM shift - 9:00am to 6:00pm

PM shift - 3:00pm to 12:00am

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

• Manage operational in RFQ activities including receiving rates from SAO and assisting bid submission and follow up the results.
• Conduct evaluations and comparative analyses to ensure pricing competitiveness.
• Handle related inquiries and work with the key functions to develop tactical tender frameworks and bid strategies.
• Evaluate customer tenders; translate requirements into pricing and solution documents.
• Keep track of tender data and documentation, conduct post-mortem analysis, and support the implementation team's transition.
• Perform other ad hoc tasks as assigned.

Requirements:

• Min Diploma in any related discipline.
• With 2 years of RFQ experience in the Logistics/ Freight Forwarding Industry.
• Competent in MS Office Applications.
• Good knowledge of QlikView, Tableu, PowerBI and with Pricing Strategies is an advantage.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Fleet IT (Technical) Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Scope:

• Provide technical support Level 1, 2 and 3 for vessel applications and IT Systems

• Manage day to day production activities & shipboard IT projects implementation in line with IT Governance Standards and Cyber Security guidelines.

• Ensure the good IT systems implementation and maintenance as per Fleet IT Security policies and Cyber Security guidelines onboard vessels.

• Deploy and implement IT Systems and Vessel Applications to CMA CGM fleet.

• Coordinate maintenance services on board though various service suppliers

• Liaise with different IT teams

• Participate to the road map build and define the group target

• Provide process for industrialization, monitoring, backup / recovery and security

• Create, maintain documentation & procedure (Shipboard software, systems maintenance, Industry)

• Local IT asset management

Required:

• • General IT knowledge (Backup, AntiVirus, Anti-malware, PCs)

• Strong knowledge Workplace, Network and Infrastructure

• Windows configurations

• Knowledge on Maritime IT would be appreciated

• Knowledge on IMO 2021 & Cyber risk would be appreciated

• IT Project management

• Good Leadership with experience on multi country

• Ability to work in a high-pressure environment

• Knowing how to be accountable of topic from the end to end

• Strong skills in communication

• Strong interpersonal skills and the ability to communicate with a wide variety of people at different levels

• Fluent in English

• Knowledge or at least appetence for Digital & Technologies

• Already similar position into an international company

• Integrity, resilience, creativity, and team spirit are essential in this work.

• This position also requires great availability and can be need some 24/7 actions

• Occasional ship-boarding may be required.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Nishant Pawar

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Outsourced to Client Site at West (near Sunview Way)

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Morgan McKinley is looking for a Partner Support Specialist (Trust and Safety) to join our client, a multinational social media technology company.

Ideal candidate should be a support specialist (Subject Matter Expert) in a trust and safety environment and must have top notch communications skills to deal with high level stakeholders.

Key Responsibilities:

• Address user inquiries promptly, ensuring quality, speed, empathy, and accuracy.
• Foster cross-functional communication and collaboration to resolve partner issues efficiently across teams.
• Develop expertise in user support, effectively resolving inbound product inquiries and issues.
• Investigate and resolve escalations from internal stakeholders.
• Cultivate deep knowledge of key product.
• Provide recommendations to enhance user experience, optimize product workflows, and address support-related areas.
• Identify trends, devise solutions to improve team workflows, introduce new processes, and enhance partner experience.
• Identify and address fraud trends impacting users.
• Proactively investigate, troubleshoot, and resolve sensitive escalations.
• Foster strong cross-functional partnerships with various teams at the company to implement integrity solutions effectively.
• Flexibility to work up to 16 hours per month on weekend and holiday shifts.

Qualifications:

• Bachelor's degree or equivalent.
• 3+ years of experience in support roles directly engaging with clients or users in a technology industry.
• Exceptional communication skills for engaging with internal and external high-level stakeholders.
• Proficiency as a Subject Matter Expert in troubleshooting, issue triaging, problem-solving, and issue identification.
• Ability to communicate issues, risks, and resolution paths clearly and effectively.
• Experience collaborating with multiple cross-functional and global teams.
• Resilient mindset, capable of adapting to changing priorities and evolving knowledge.
• Strong problem-solving and analytical skills.
• Attention to detail and ability to adhere to strict operational procedures.
• Customer-focused approach.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345