Total 11 transportation job vacancies in Customer Service category in D20 Bishan, Ang Mo Kio

Job Description

• Handle walk-in cabbies for lost and found items and follow-up call
• Assist with driver inquiries regarding various services or issues
• Follow up with customer to ensure lost item are returned
• Update and maintain records on in house system
• Provide excellent customer service

Job Requirements

• Good communication skills
• Comfortable with basic office software skill
• Ability to handle sensitive situation

Looking for a Fleet Safety Support Officer who is highly motivated and able to work independently. The role also involves preparing reports, collaborating with internal teams to promote a safe work environment.

Job Responsibility:

• Tabulate data statistics for analysis
• Maintain of WSH Management System documentation
• Assist to design and develop training materials / poster and educational for facilitation and education purpose
• Review of drivers’ accident performance and make arrangement for course when necessary

Job Requirement:

• Diploma holder
• Proficient in Microsoft office application
• Able to communicate with drivers.
• Good to have knowledge of Power BI
• Good to have ISO knowledge and certification
• Good to have BizSAFE 2 and 4 certifications

** Fresh graduates with a Diploma are welcome to apply.

Job Responsibilities

• Handle walk-in cabbies’ enquiries
• Call cabbies to update the TDVL renewal
• Handle walk in cabbies for lost and found item and follow up call

Job Requirements

• Min GCE ‘N’ Level
• Knowledge of Microsoft Office
• Bi-Lingual, Good Communication & Interpersonal skills

Job Responsibilities:

• Compile and analyze operational data to review KPIs and suggest process improvements.
• Update and maintain departmental documentation, including SOPs
• Conduct in-house training sessions.
• Investigate service gaps and instances of non-compliance, recommending and implementing remedial actions.
• Conduct tests on operational systems to ensure they are efficient and effective.
• Perform administrative tasks as needed to support departmental functions.

Requirement:

• Diploma in Statistics / Business Administrative or related discipline
  (Other qualifications with relevant experience may be considered)
• Familiar with Microsoft Office Applications
• Analytical & Problem solving
• Forecasting / Simulation
• Eye for detail
• Presentation skills
• Resourceful and initiative

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

[6 months contract]

Job Description

To perform the customer services duties such as:

• Manage and reply to the public or commuters' enquiries on taxi related matters.
• Follow communication procedures, guidelines and policies.
• Acknowledging and resolving public or commuters' enquiries/feedback.

Job Requirement

• GCE"O" Level
• Proficient in MS Office
• Team player
• Able to multitask.
• Able work with minimal supervision

[6 months contract]

Job Description

To perform the customer services duties such as:

• Manage and reply to the public or commuters' enquiries on taxi related matters.
• Follow communication procedures, guidelines and policies.
• Acknowledging and resolving public or commuters' enquiries/feedback.

Job Requirement

• GCE"O" Level
• Proficient in MS Office
• Team player
• Able to multitask.
• Able work with minimal supervision

Job Description for Service Improvement Officer

· Conduct performance review with drivers to improve service performance

· Identify recalcitrant drivers and take appropriate actions to deal with drivers, including termination of their service

· Other ad hoc duties assigned

Job requirements

· GCE ‘O’ or ‘A’ level

· Has 2-3 years relevant experience work in role that requires investigation work

· Basic command of English and Mandarin

· Proficient in basic Microsoft office (PowerPoint,Excel, Word)

· Knowledge of dialect is preferred

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

Job Description

· To provide counter registration and administrative support at Training Hub.

· Tally of payment, SkillsFuture claim, invoice submissions

· Logistic support of training operations

· Liaison with external agencies on documents and submissions

· Answering to telephone and email enquiries on training course

· Any adhoc duties assigned

Job requirements

· GCE O Level

· Proficient in Microsoft Office

· Digital website ie Skill Future claim

· Bilingual

· Good communication skills

· Good interpersonal skills

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.