Total 45,778 Others/Any level Customer Service job vacancies

Working hours :

- Rotational Shifts: 7am to 4pm or 12.00pm to 9pm

- 5 days’ work per week from Monday to Sunday

Job Description:

· Registration of patient’s visit, issuance of queue ticket, retrieves or create patient records and assist in any administrative work required at front counter

· Billing enquiries and cashiering duties

· Schedule follow-up appointments for patients and advice on the necessary tests / investigations

· Assist in preparing clinic reports

· Liaise with doctors, nurses and internal departments on any clarifications for patient matters

· Assist in counter closing

Interested candidates, please submit your resume to [email protected]

Lynn Ho
Personnel EA License No.: R23114223
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Opportunity

• Work with a well-established corporate and investment bank
• Working Hour: Rotating shift: Monday – Friday (9am – 6pm; 3.30pm – 1am)
• Location: Central

The Talent

• Bachelor's degree or higher in Computer Science or related field, or equivalent work experience in the industry. Certification in trade finance or IT will be an advantage.
• Minimum of 1 year of experience in supporting or developing applications for trade finance products such as documentary credits/collections and guarantees.
• Able to perform rotating shift between ASIA and EMEA time
• Strong analytical, logical and problem-solving skills with the ability to understand business processes and workflows of trade finance.
• Ability to multi-task and work independently with minimal supervision and adhere to IT production and deployment standards.

The Job

• You will be responsible for providing technical and functional support to a range of Corporate IT and Security applications related to trade finance. Your main duties will include:
• Communicating with end-users through phone, chat, email, or a ticketing system and addressing their issues or requests.
• Analyzing and managing incidents/problems/requests from users and escalating them to the appropriate level if needed.
• Collaborating with cross-functional teams to troubleshoot and resolve technical issues efficiently and effectively.
• Customizing the application, developing document templates and advices according to the business needs and specifications.
• Supervising and monitoring daily and monthly jobs and ensuring their successful completion.
• Processing and issuing daily, weekly and monthly reports on data and tickets.
• Working in shifting schedules (ASIA and EMEA) to provide 24/7 support coverage.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

Description:

• Patient registration
• Assisting patients with enquiries at the self service kioks
• Schedule appointment
• Collecting payment

Requirements:

• Min. A lvls/Dip waiting for army or uni
• Able to commit 5.5 days minimum 3 months
• East region ONLY

Interested candidates, please forward your resume to [email protected] or whatsapp 94498220!

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Job Duties:

• Data entry to input data into system.
• Processing claims on Concur system.
• Adhere to the organization regulations to ensure that the information remain private and confidential
• Assist on e-procurement such scanning of name cards and ordering of stationeries
• Other ad hoc duties as assigned by supervisor

Job Requirements:

• Proficient in MS Office
• Experience with Concur system will be an advantage

Interested applicants please send your resume in MS Words format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified.

Data provided is for recruitment purposes only.

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D.

Licence Number: 10C5117

Responsibilities:

Your duties as Service/Barista include the following but not exclusively:

• Delivering consistently high quality food and drink to customers
• Providing excellent customer service - serving food and drinks, cashiering, taking orders, receiving feedback
• Maintenance and cleanliness of dining areas, bar and service counters, immediate surrounding areas
• Reporting to and advising management of service and bar related issues
• Development and contributing to food & drink programs
• Regular stock monitoring and reporting
• Training and communicating to part time/ad hoc bar staff regarding standing operational procedures
• Assist with and ensuring smooth operations

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

PART TIME SERVICE CREW - URGENTLY NEEDED

- Provide excellent service

- Attend to guest’s feedback and inform the manager if there is any complaint

- Ensure the standard of service and cleanliness is clean and maintain during operation

- Prepare the bills and check before presenting it to the guests

- Work as a team

Requirement:

- Salary range: $13.00 to $14.00 per hour (will depend on experience)

- Experience working in a Chinese Restaurant

- Training will be provided

- Working time: 6.30 pm to 10.30 pm

Tescom Singapore is looking for a great Application Support Engineer

This is an attractive and rewarding opportunity for the role of application support engineer to join a team of support engineers to cover a collection of critical applications for a global user base.

Main Responsibilities:

• Provide Level 1, Level 2, and Level 3 application production support services.

• Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.

• Meet service level agreements (SLAs) for response time and resolution time.

• Apply technical skills in .NET C#, SQL and JavaScript in resolving incident tickets.

• Able to work shifts.

Experience:

• Minimum 2 years relevant experience working in an application production support team.

• Minimum 2 years work experience in software development and coding in .NET, C#, SQL

and JavaScript.

• ITIL foundation certification (good to have)

Working days and hours: 5 days, 8.45am-6.15pm

Location: Macpherson

Salary: $2200 – $2800 (Depending on experience)

Job Description

• Perform Pre-Delivery Inspection and assembly works; repair, service and test machine/engine as per work instructions.

• Assist the Senior Technician in repair, overhaul, reconditioning, testing and troubleshooting of machines, engines, ride on mower and assemblies according to manufacturer’s specifications and report any discrepancies to superior.

• Generate service reports for repairs per work instructions.

• Perform on-site repairs at customer sites where necessary.

• Perform good housekeeping, maintain cleanliness and upkeep of work area to ensure a neat, clean and safe work environment.

Requirements

• Possess a minimum GCE ‘N’ Level Certificate and NTC2/3 certification

• Has at least 1 to 2 years of relevant experience in automotive industry or mechanical repair

• Electronics / Electrical works (circuit boards, wiring / cabling) experience

• Possess basic computer literacy (MS word, excel)

• Able to carry heavy load up to 15kg

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Accounts Executive | Full Set | AR & AP | Enrichment Centre | Tiong Bahru

Working day: Monday – Friday
Working Hour: 9am - 6pm / 10.30am – 7.30pm [Can fix timing]
Salary: SGD 3,000 - SGD 4,000
Location: Tiong Bahru

Job Responsibilities:

• Handle full set of accounts.
• Prepare monthly Bank, AP & AR & fixed asset & inventory reconciliations.
• Reconcile monthly intercompany balances and transactions.
• Prepare monthly bank reconciliations.
• Maintain proper filing system and accurate accounting records.
• Responsible for processing all student receipts and refunds.
• Responsible for updating the receipt batch and prepare the necessary paperwork for banking and filing purposes.
• Reviewing student files for action.
• Ensure timeliness and accuracy of month end closing.
• Prepare periodic tax return filings for both direct and indirect taxes
• Liaise with external auditors and tax agents.
• Assist superior in quarterly consolidation, year-end audit and preparation of annual report
• Any other tasks, administrative duties or ad-hoc projects as assigned by direct manager.

Requirements:

• Diploma in Accountancy or equivalent.
• Knowledge of Microsoft Navision or Microsoft D365 is an added advantage.
• Proficient in Microsoft Office especially Word and Excel.
• Experience in handling full spectrum of Accounts.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Job Description:

• Process customer’s orders/enquiries timely and accurately
• Provide pricing and delivery information
• Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc… for freight handling & or other matters
• Shipping documentation (import/ export/ BL/ documentation)
• Handling of Cargo documentation such as LCL & FCL
• Ensure compliance with customer’s Standard Operating Procedure
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
• Ensure all event data are updated correctly in system
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Any other ad-hoc work instructions/administration duties from Supervisor/Manager

Requirements:

• Min. Diploma in Logistics, Business or related discipline
• Able to work under pressure in a fast changing and demanding environment
• Self-discipline, initiative, responsible and independent;
• A good team player with good interpersonal and communication skills
• Meticulous to details
• Proficient in MS Office (Word, Excel)
• Able to work Overtime/Weekend duties/Month end closing

Kindly apply online or send your application to mailto:[email protected]

EA: 15C7572

ID: R23115267

Job Highlights

• Competitive salary and attractive commission
• Work in a dynamic and creative environment
• Training, mentoring and advancement in a fast growing company

Job Description

As a Customer Service Executive, you will be responsible for delivering exceptional service to our customers, sharing expert product knowledge and driving sales with enthusiasm and professionalism.

You will greet and assist our customers visiting the showroom, addressing their needs and preferences.

You will also manage and maintain a clean and organized showroom to enhance the shopping experience.

You will provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.

You will attend to the client requests for servicing and coordinate the scheduling with our service team.

In addition, you will maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

What will the Right Person look like?

• Applicants with a Diploma/Degree in Business or related field, with a proven experience in retail sales or customer service related roles are welcome to apply.
• You can commit to work on Saturdays / Sundays.
• You have a passion for excellent customer service and sharing our products with the customers.
• You have excellent communication and interpersonal skills.
• You have a strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.

Presently we have a Job Opening for a Cloud Infra Engineer position

Responsibilities:

You are responsible for supporting critical infrastructure services such as Active Directory, Secret and Identity Management, or Remote Access Systems, across on-premises and cloud, in a fast-paced environment.

The area of your responsibilities will include the following:

• Plan, design, install, configure, and administer critical infrastructure services such as Active Directory, Remote Access system, Secret and Identity Management system across on-premises and cloud.
• Perform regular system patching or upgrades to maintain product supportability.
• Prepare documentation and develop standard operating procedures.
• Serve as an escalation point for troubleshooting and issue resolution on 24x7 basis.
• Continuously automate system operation, enhance monitoring, malware detection and auto-recovery capability.
• Continuously improve system security posture, assess risks exposed by security vulnerabilities and carry out remediation by SLA.
• Continuously enhance system capability, design solutions to technical problems and implementation changes to existing systems or new system.
• Work with various teams in implementing integration solutions with Active Directory, Azure Active Directory, API Platform, Secret Management, etc.

Requirements

• At least 4 years of relevant work experience in designing, deploying, and managing Microsoft Active Directory.
• Technically competent in following technologies:Azure / AWS / GCP
  Azure AD / Microsoft Entra
  Microsoft ADFS
  Infrastructure as code such as Terraform, Ansible, Python or other automation languages
  DevSecOps practices Remote Access systems like Citrix, Microsoft RDS, Amazon Workspace or HashiCorp Boundary PKI, Secret Management or Vault solutionsIdentity and Access Management Systems/ Privileged Identity Management systems.
• Professional certification in Cloud, Security and/or similar credentials would be advantageous.
• The candidate may quote his/her previous work experiences and proficiencies in the following:
• Experience in language and applications frameworks such as Java Enterprise Edition, Spring, Hibernate, Angular or equivalent
• Relational Databases like DB2, SQL Server, Oracle
• Knowledge of Mainframe system, COBOL, CICS
• Ability to work beyond business hours and on weekends for work contingencies or for planned activities where necessary

Benefits Summary

• Basic Up $1700 + Bonuses

• Stable Career Opportunity

• Office Hours

Responsibilities

• Sweep and mop the floor, cleaning of toilets and handling of laundry

• Clear all cutleries and tables after meals

• Maintain the cleanliness of the premises' doors, windows and furniture

• Assist in gardening maintenance

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Oh Yu Xiang

Registration Number: R23114523

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

Job Description:

• Conduct assessments for patient's pre-admission
• Conduct periodic reviews with suitable therapy treatments for Holistic Individual Care Plan
• Execute group therapy programme and activities for patients
• Participate in multidisciplinary case discussions
• Plan and execute group therapy programme and activities for patients
• Able to assist patients who display behavioural issues
• Review and revise programme schedule for therapy program with proper documentation
• Have knowledge of dementia issues and able to manage patients who display behavioral problems.
• Foster close and warm relationships with patients’ families and caregivers

Job Requirements and Qualifications:

• Bachelor degree / Diploma in Occupational Therapy
• Full registeration with APHC
• Minimum 3 years of working experience in a hospital or eldercare institution

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

We are a preschool chain looking for an administrator to support in the operations and administration

Job Responsibilities

• Responsible for the day-to-day administration and operational support of the school
• Liaise with customers - handle incoming calls and show potential parents around the school.
• Assist in preparing documents, presentations, and reports as needed.
• Coordinate and plan company events and activities.
• Perform any other duties as assigned

Job Requirements:

• Min of GCE 'O’ Level
• At least 2 year of relevant experience in any administrative field
• Proficient with MS Office.
• Able to multitask and work within deadline.
• Good interpersonal, customer service and communication skills
• Comfortable liaising with parents through various communication platforms
• Able to work independently and also a team player

Job Description

• Assist & support the smooth running of the day-to-day operations
• Assist the company's management team with administrative and accounting tasks
• Prepare quotation and assist in administrative aspect of following up on variation orders etc for awarded projects.
• Process payments and ensure that any invoices due are paid on time.
• Comfortable making phone calls and following up with clients/supplier
• Ensure all parties are on track with project requirements and schedules
• Procurement/HR support

Requirements

• Prior experience in Residential/Commercial Renovation appreciated.
• Understands renovation projects and key terms
• An analytical mind with problem-solving skills
• Bilingual + Fluent in English both verbal and written
• Highly motivated, proactive, team player, multi-tasking
• Proficient with Microsoft Office 365
• Exceptional interpersonal and customer service skills

Additional Info:

• Basic salary with commission available
• Additional incentive for target achievement
• Offer WFH option

Job Responsibilities:

• To assist engineers in job scheduling and coordinate filed service attendances locally and overseas
• Communicate with Marine- & Offshore customers and manage Engineers attendance on board Ships at Singapore Anchorage, Ports and Ship Yards.
• Maintain engineer’s service attendance schedule
• Updating and compiling of service reports, invoice preparations
• Customer & Crane Data maintenance
• Other field service-related coordination and admin duties

Requirements:

• Prior experience in a marine service environment is of advantage
• Able to multi-task and be a team player
• Excellent communication skills to liaise with customers worldwide
• Singaporeans only

JOB SUMMARY

Under general supervision, process orders, provide customer service, or administrative support. Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity. Originality and ingenuity are required to apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides timely and accurate information to update customer order status and product knowledge requests.

Processes customer orders/changes according to established policies and procedures.

Works closely with Finance to maintain Accounts Receivable according to contract terms

Provides timely feedback regarding service failures or customer concerns.

Generate and analyze data using appropriate toolsets

Provides general administrative support to assigned Business Unit.

May perform other duties and responsibilities as assigned.

KNOWLEDGE REQUIREMENTS

High proficiency in Microsoft office suite required while proficiency in Power BI, Power App, Power Automate, Macro will be beneficial.

Possess an ability to deal effectively with different functional personnel to drive results improvements.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

A self starter with the ability to work intuitively and with minimal supervision

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Strong problem solving, negotiation, and people skills are a must.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree in related discipline required.

Preferably two years related experience

Or an equivalent combination of education, training or experience.

● Develop and execute sales analytics and CRM strategies to lead and support sales goals and objectives

● Work closely with the commercial teams to understand business needs and objectives, define key performance indicators, and provide actionable recommendations based on data analysis.

● Oversee the administration and maintenance of our CRM, other sales systems and digital tools

● Lead a team to execute strategic projects that enhance sales performance and growth and manage the end-to-end delivery of commercial excellence initiatives.

● Enhance strategic sales pipeline analysis and dashboards

● Develop actionable insights to identify gaps and growth opportunities

● Collaborate with sales, marketing, and MPA teams to identify and implement sales analytics solutions that enhance sales effectiveness and efficiency

● Improve current CRM effectiveness and lead new CRM deployment from pre-planning, implementation to driving successful adoption

● Evaluate and measure the effectiveness and impact of commercial excellence projects, using quantitative and qualitative data, and provide feedback and recommendations for improvement

● Manage and develop a team of sales analysts, providing guidance, coaching, and feedback

• Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Providing Remotely support.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support (When required)
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/ When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.