Total 45,848 Others/Any level Customer Service job vacancies

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary Range: $ 2,600 - $3300

Location: Buangkok

4 days a week

Required to work on rotating shift - including weekdays & weekend + PH

• Working Hours - Shift Work
• AM Shift – 7am to 4pm
• PM Shift – 10am to 7pm
• Day Duty Officer – 7am to 7pm
• Night Duty Officer – 7pm to 7am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home's premises

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

OBJECTIVE / PURPOSE OF THE DEPARTMENT

• The contract logistics department handle designing supply chains solutions, warehouse management, transportation and distribution of goods and inventory management by working closely with customer to meet their specific needs.
• To ensure all compliances within and outside the department

OBJECTIVE / PURPOSE OF THE JOB

• This role is responsible for ensuring the accurate and efficient receipt, storage, maintenance and security of all goods and equipment within the warehouse operation.

DIMENSION AND QUANTITIES

• National Scope – manage logistical activities

KEY ACTIVITIES / ACCOUNTABILITIES

• Coordinate with customers and concerned parties for logistics arrangements (order processing / instruction / Standard Operating Procedures, logistics operations including WMS, billing, claims, etc)
• Monitor and ensure the effective communication and work relation with customers.
• To assist the team to ensure and enhance customer satisfaction.
• Proactively participate in Business Excellence Program of the company

REQUIREMENTS

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Diploma and above qualification in logistics or related equivalent qualification.

PREFERRED EXPERIENCE AND KNOWLEDGE

• 2 years of working experience or more in logistics industry required, preferably in warehouse operations
• General knowledge on logistics and freight forwarding businesses

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Customer service skills
• Effective communication
• Proficient in computer skills and applications including emails, data entry and Microsoft office

REQUIRED BEHAVIOURAL COMPETENCIES

• Customer Service skills – ability to build positive and supportive / harmonize work relationship with internal and external customers, to achieve customer satisfaction & customer loyalty, and to handle efficiently customer feedback.
• Communication – able to express ideas clearly in written & spoken, to listen and understand effectively (instruction & expectation & feedback) and to contribute ideas or make necessary constructive feedbacks.
• Flexibility & Adaptability – ability to work under change, open minded, and incorporates new skills & ideas.
• Proactive – take responsibility of own works, anticipating problems and taking affirmative steps to deal with them positively and efficiently and having an orientation to future.

Specialist Teaching Associate, English / Science (5-day work week)

Job Highlights

• Competitive pay, *New* Additional bonus for teaching 2 weekends
• Career progression to flexible work schemes to suit your various work life stages.
• Strong welfare and staff benefits + annual performance bonus
• 5-day work week (inclusive of Saturdays and Sundays)
• Island wide locations

Specialist Teaching Associate (Primary / Secondary English Teacher)

In this role, you will

• Teach an average of 10 to 13 lessons per week including covering classes for your peers.
• Deliver lessons in accordance with TLL’s teaching and curriculum standards to ensure a high quality of student learning.
• Monitor student progress through holistic assessments of student behaviour and development.
• Establish and maintain good relationships with students and parents; provide regular updates to parents on students’ performance and progress.
• Create and maintain a safe and conducive learning environment for students.
• Participate in marketing events and open houses as ambassadors of the company, as required
• Your job might also entail other ad-hoc duties such as work on educational projects or events.

We value our teachers and their hard work!

• We offer highly attractive remuneration, including annual performance bonus and bonus for teaching 2 weekend days.
• We are committed to providing strong welfare benefits, including medical and dental coverage.
• We care for your well-being – there are company-wide engagement initiatives all year-round and attractive corporate perks.
• We offer career progression and growth opportunities through our various leadership schemes.

We support you in your teaching!

• We want our teachers to shine. You can wow your students with our detailed student worksheets, which come along with teacher notes and a teaching deck, all designed inhouse!
• We care for our teachers’ professional development. From the time that you join, we offer guidance, training, mentoring and training courses that help you learn and grow as professionally.
• We provide a great classroom environment with useful and relevant technologies to facilitate your teaching.

Snapshots of our ideal candidate

• Passion for teaching and nurturing young minds!
• Positive, resilient self-starter with strong work ethic.
• Excellent interpersonal communication skills.
• Graduated with a degree in any discipline, or a Diploma in Early Childhood Education. Relevant experience is not required but will be an added advantage.
• Willing to travel between the various TLL centres for classes, as and when required.
• Work schedule includes 3 weekdays and 2 weekends (Saturday and Sunday).

Why Teach with Us?

Our teachers are the heart and soul of our business. We appreciate how our teachers inspire and nurture our students, helping them surpass their personal best.

Are you ready to join us and groom the future leaders of tomorrow?

Start your journey with us today. Shortlisted candidates will be contacted within 2 weeks from the date of application.

Guest Experience Executive | Receptionist | Little India

Salary range: $2,100 + OT

Monthly Gross can reach $2600
Working days: 4 days ON & 2 days OFF (including weekends)
10 off days per month
Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Position : Call Centre Executive – Up to $3,500 Basic - Clarke Quay - All Welcome!
• Location : Clarke Quay
• Working hours : 5 Days Work Week – Monday to Friday: 9.00AM to 6.00PM
• Salary (commensurate with experience): Up to $3,500 + 14 Days AL + AWS + Performance Bonus + Medical & Dental Benefits
• Duration : Permanent
• Industry : Medical

Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Any other ad-hoc duties as assigned.

Requirements:

• Must have prior related experience in customer service related roles

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

The "Terms of Reference" for the Customer Relations Executive outline the key responsibilities and duties of this role within the organization:

Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• A relevant studies in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Candidate is higher experience will be considered for L2 Support role.

Job Responsibilities:

1. Developed the overall delivery plan of mobile robot project, followed up the plan and corrected the deviation in time;

2. Led the on-site project delivery, provided customers with AMR/AGV on-site implementation and technical support services;

3. Tracked, fed back and coordinated to deal with on-site product and technical problems, quickly solved customers' technical problems, identify and control project risks;

4. Provide training and support for customers in terms of technical parameters, product performance and operations according to customer needs;

5. Cooperate with regional sales, be responsible for pre-sale functional demonstration, technical communication, PK with competitors, installation, testing and abnormal problem handling during/after sale of products.

Job Requirements:

1. Bachelor's degree in Robotics, Automation,Engineering, or relative majors；

2. Minimum 3 years’ engineer experience, experience in Robotics or Automation industry is a plus；

3. Excellent written and verbal communication skills；

4. Problem solving oriented, honest, pragmatic, responsible, highly enthusiastic, and a team player；

5. This position is not desk bound, hence, willingness to travel within the city as well as Southeast Asia is required；

6. Communication with counterparts in China is frequent, and regular trainings are conducted by the HQ located in China. Hence proficiency in Mandarin is a must.

Responsibilities:

• Provide front-line support staff
• Assist and guide patients on how to use the self-service kiosk
• Counter duties – Patient registration / Schedule appointment
• Attend to queries, including use of relevant apps, e.g. SingPass, Health Hub, Healthy 365, Health Buddy
• Provide Assisted Enrolment service to eligible patients
• Keep track of enrolment numbers
• Maintain booth / counter and logistics, e.g. promotional materials
• Ad-hoc duties as assigned by supervisor

Requirements:

• Min GCE NO Levels and above
• Able to start on immediate or short notice (no interview required)
• Able to commit to 5.5 days office hours (Mon- Fri - 8.am - 5.00pm, Sat: 8am - 12pm)

Interested candidates please send your updated resume to:

Attn:Patient Service Associate (Office Hours, Island-wide) #HKA

[email protected]

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

EA License No: 99C4599
EA Personnel No: R1762843
EA Personnel Name: Kayley Ng Yin Yi

Job Duties

• Assist dental surgeon in procedures and minor dental surgeries
• Prepare the work area for patient treatment by setting out required dental instruments and materials
• Sterilize & pouching of dental instruments
• Maintain the overall sterility, cleanliness and neatness of the clinic at all time & basic housekeeping throughout the clinics
• Assist in taking xrays
• Preparation of next day cases
• Checking of lab cases
• Clearing suction and all instruments at end day
• Ensure professional services are provided to patients
• Answer phone calls and schedule appointments
• Basic administrative duties

Required Skill(s)

Customer service, Booking patient appointments, discharging patients, accepting payments, Hospitality, Proficient with Computer software for electronic medical records, Microsoft excel, Microsoft word and using computer effectively.

At least 1 Year(s) of working experience in the related field is required for this position.

Preferably Non-Executive specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.

Able to manage difficult or emotional customer situations; responds promptly to customer needs

Responds to requests for service and assistance and follow up promptly

Work in a fast pace environment

Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed

APPLICATIONS WITH WORK EXPERIENCE IN HEALTHCARE INDUSTRY OR GOOD KNOWLEDGE OF DENTAL PROCEDURES AND TREATMENT PROCEDURES WILL HAVE AN ADVANTAGE.

Working hours : 9am to 6pm weekdays | 9am to 1pm weekends

11 sessions (44 hours)/week

We are looking for Occupational Therapists / Senior Occupational Therapists to join our Therapy Services team at Rainbow Centre. The team aims to improve the quality of life of persons with disabilities through effective therapy and psychological services so that they can achieve their highest level of independence and lead thriving lives.

The post-holders, working as part of an interdisciplinary team, will be responsible for the delivery of quality therapy services and may work across a variety of settings at Rainbow Centre (early intervention, schools, out-of-school hours care and community outreach services etc).

Key responsibilities

1. Providing quality clinical services to our clients, through:

• Using appropriate assessment tools to obtain data to identify therapy needs in a variety of cases
• Formulating care plans that are outcome-based and relevant to the goals identified for the clients through planning, implementing, evaluating and managing interventions
• Facilitating individual and group interventions and employing evidence-based interventions, as well as applying the process of collaborative exploration in the management of caseloads to deliver effective services
• Complete specialist reports, case notes and other documentation, following professional guidelines and guidelines required by the organization
• Prioritising and managing a caseload under supervision in accordance with organisation policy. The postholder will also complete specialist reports, case notes and other documentation, following professional guidelines and guidelines required by the organization
• Participating in developing protocols and clinical guidelines to improve services in conjunction with the Lead Allied Professional/Principal Therapist

2. Supporting strategy and planning effort, through:

• Maintaining and monitoring client records related to service utilization in accordance to organisational and professional requirements, as well as inventories of equipment, materials and supplies
• Ensuring the adherence of health and safety policy and all equipment are properly and safely stored and maintained for safe use
• Participating in the development, monitoring and evaluation of outcome measures as appropriate in service area

3. Continuing professional development by:

• Engaging in and articulating reflection and evaluation in practice, including critically evaluating the impact of contemporary issues related to the profession and sector
• Remaining up to date and compliant with all relevant legislation, organizational procedures, policies and professional codes of conduct in order to uphold standards of best practice

Candidate Requirements

• Degree or post-graduate qualification in occupational therapy from a recognised university and eligible for registration under the Allied Health Professions Act 2011
• Prior working experience in a special education setting will be a strong advantage
• Good communications skills to convey thoughts and ideas succinctly to various stakeholders, as well as to foster interdisciplinary collaboration to provide client-centric service and achieve best outcomes
• Able to handle the physical demands of the role, such as lifting clients and equipment

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Accounts Executive

Working day: Monday – Friday
Working Hour: 10.30am – 7.30pm
Salary: SGD 3,000 - SGD 4,000
Location: Tiong Bahru

Job Responsibilities:

• Handle full set of accounts.
• Prepare monthly Bank, AP & AR & fixed asset & inventory reconciliations.
• Reconcile monthly intercompany balances and transactions.
• Prepare monthly bank reconciliations.
• Maintain proper filing system and accurate accounting records.
• Responsible for processing all student receipts and refunds.
• Responsible for updating the receipt batch and prepare the necessary paperwork for banking and filing purposes.
• Reviewing student files for action.
• Ensure timeliness and accuracy of month end closing.
• Any other tasks, administrative duties or ad-hoc projects as assigned by direct manager.

Requirements:

• Diploma in Accountancy or equivalent.
• Knowledge of Microsoft Navision or Microsoft D365 is an added advantage.
• Proficient in Microsoft Office especially Word and Excel.
• Experience in handling full spectrum of Accounts.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Personal Care Officer | Buangkok

Salary : $2,300 - $3,200

Location: Buangkok

Working hours: 44 hours per week (shift) - required to work weekends and public holiday

• AM Shift- 7.30am to 4.30pm/5.30pm (rotating shift 5 day a week)
• PM Shift – 11.30am to 8.30pm/9.30pm (rotating shift 5 day a week)
• Night Duty – 7.30pm to 7.30am (rotating shift 3/4 days a week)

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Roles & Responsibilities:

- Perform frontline counter services including invoicing and payment collection from customers

- Handle daily closing and settlement of cash collections

- Reconcile credit card transactions

- Maintain and update customers' records in the system

- Handle administrative tasks as directed by the supervisor

- Ensure that the counter and credit card equipment are well-maintained, clean, and functional at all times

- Execute any other tasks as required by the supervisor

Requirements:

- Min Degree and above

- Minimum 1 to 2 years related working experience

-Knows Microsoft office (Words, Excel, Outlook etc)

Remuneration:

-Basic: $2750 - $3300 (depending on experience)

-Working hours: Mon to Fri 9am to 6pm; Sat 9am to 1pm

-One sat off in a month.

-Entitled to annual leave and medical leave benefits

Job Description:

1. Prepare work packages and ensure spare availability prior to work commencement.
2. Prepare work packages and provide support to technical crew.
3. Liaise with technical crew and various departments to ensure smooth and timely completion of planned tasks.
4. Perform data input and analysis.
5. Plan and track monthly programs for completion.
6. Answer customer queries.
7. Any other duties required

Requirements:

1. Min NITEC or Diploma holder in Aerospace Engineering or equivalent
2. Preferably with at least 1 years of relevant working experience in aviation or related industry
3. Basic computer skill required
4. Knowledge of SAP will be an advantage
5. Comfortable with 12 hours rotating shift work arrangement

• Company located at Changi Airfreight Centre

• Working hour: 8:30am – 6pm (Monday – Friday), 8:30am – 1pm (Saturday)

• Well Established MNC Freight Forwarding Company

• AWS + Variable Bonus + Excellent Welfare

Job Scope

• Support/handle sales and customer’s requests and enquiries.
• Attending and addressing customers’ complaints.
• Coordinate with operation to meet customers service expectation.
• Daily cold call and visit customer when need.
• Support and develop Ocean freight business.
• Generating sales/customers report.
• Handle RFI/RFQ.
• Any other ad hoc duties as assigned by Management.

Requirement

• O Level / Diploma / Degree in Logistics Management or relevant discipline
• 2 - 4 years of relevant work experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

You will conduct inspections of sold units to ensure readiness for the handover of units to the purchasers/ representatives. You will ensure that all defects rectification works are done properly and efficiently by contractors with proper documentation. During the process of handover of the unit, issues on defects, complaints or disputes must be addressed in a timely and efficient manner with excellent customer service.

Requirements

• Degree in Estate Management or Diploma in Building Management/Building Services/ Property Management
• At least 1 year's Customer Service experience in Property industry
• Possess good interpersonal, communication and co-ordination skills
• Possess good customer service skills
• Attentive to details and commitment to quality standards
• Keen sense of urgency and a good team player

Job Responsibilities

• Provide technical support relating to the maintenance of the app, software and technological system
• Provide user support (e.g. help the end-user understand how to use the application or system and help resolve any issues)
• Develop and maintain applications as and when needed
• Review plan and testing of disaster data recovery program
• Implement new software / program for systems and applications or perform changes according to the installation procedures provided by the vendor after testing
• Assist to monitor that policies and standards are compliant
• Coordinate Service Request logged by users, investigate or analyse the Service Request upon receipt to identify issues and liaise with Business User on Requirement Gathering
• Perform System Integration Test (SIT) and conduct first level User Acceptance Test (UAT)
• Assist in annual exercise for Penetration Test
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Min Diploma Holder in IT related field
• Min 1 year of relevant experience in Application support functions

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Replying emails and responding to enquiry
• Handle complaints and assist in answering doubts
• Answer phone calls using telephone standards, handle enquiries, record and convey messages.
• Assist the supervisor in day-to-day operations and management.
• Any other general duties/ad-hoc projects as assigned by immediate supervisor

Requirements

• Min GCE A Level or dip in any discipline.
• Call center experience (Any industry) or frontline customer service experience will be an added advantage.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Associate

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599