Total 7 Director/C-Level Customer Service job vacancies in D09 Cairnhill, Orchard, River Valley

Job Description & Requirements:

We are seeking a highly experienced and dedicated Marketing Director to lead our marketing initiatives at ULC English Language School. The ideal candidate will have a passion for marketing and a proven track record in developing and executing successful marketing strategies.

As the Marketing Director, you will oversee the development and implementation of comprehensive marketing campaigns to promote our language programs and services. You will be responsible for crafting marketing materials, executing campaigns, and evaluating their effectiveness. Additionally, you will collaborate with department heads to align marketing strategies with organizational goals and contribute to enhancing our market presence.

Responsibilities:

• Develop and execute marketing strategies to promote our language programs and services.
• Create marketing materials, including advertisements, brochures, digital content, and multimedia resources.
• Execute marketing campaigns across various channels to reach prospective students and stakeholders.
• Measure and analyze the performance of marketing initiatives and adjust strategies as needed for optimal results.
• Collaborate with department heads to align marketing efforts with organizational objectives and enhance brand visibility.
• Provide leadership and guidance to the marketing team, fostering creativity and innovation in marketing approaches.
• Stay updated on industry trends and best practices to inform marketing strategies and initiatives.
• Cultivate partnerships and maintain relationships with external stakeholders, including media, agencies, and community organizations.
• Prepare reports and presentations to communicate marketing outcomes and recommendations to senior management.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field; Master's degree preferred.
• Minimum of 8 years of experience in marketing management, preferably in the education or language services sector.
• Strong knowledge of digital marketing strategies, content management, and campaign execution.
• Excellent communication and interpersonal skills. Proven leadership abilities with the ability to inspire and motivate teams.
• Demonstrated experience in developing and implementing successful marketing campaigns.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

What We Offer:

• Competitive base salary with performance-based incentives, rewarding your achievements in marketing.
• Opportunities for career growth and advancement within a dynamic and expanding organization.
• Ongoing training and professional development programs to enhance your marketing skills and knowledge.
• Collaborative and supportive work environment that encourages teamwork and sharing of best practices.
• Make a meaningful impact on students' lives and contribute to their language learning journey.
• Join our dynamic team and embark on an exciting marketing career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

Job Description:

Are you an experienced sales leader with a passion for making a significant impact in the education sector? Do you excel in achieving and surpassing sales targets while inspiring and leading a team? If so, this is the perfect opportunity for you!

United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is actively seeking a dynamic and results-oriented Sales Director to lead our Education Sales team. The Sales Director will play a crucial role in guiding and supervising our Education Sales Consultants, ensuring they effectively connect with expats and assist them in reaching their language learning goals.

Responsibilities:

• Leadership: Provide strategic leadership to the Education Sales team, setting clear objectives and fostering a collaborative and high-performance culture.
• Team Management: Supervise, motivate, and mentor Education Sales Consultants to achieve individual and team sales targets.
• Sales Strategy: Collaborate with the Marketing, Operation & Academic teams to develop and implement effective sales strategies and campaigns.
• Market Positioning: Stay informed about industry trends and competitor offerings to position ULC as the preferred language education provider.
• Training and Development: Conduct regular training sessions and professional development activities to enhance the sales skills and product knowledge of the sales team.
• Performance Analysis: Monitor and analyze sales data, providing insights and recommendations for continuous improvement.

Requirements:

• Proven Leadership: Demonstrated leadership experience in a sales role, preferably in the education or language training industry.
• Sales Expertise: Strong negotiation and closing skills, with a track record of meeting and exceeding sales targets.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse clientele.
• Motivational Leadership: Inspiring and results-oriented, with a passion for driving sales and achieving success.
• Collaboration: Ability to work independently and collaboratively, fostering a team-oriented environment.
• Language Proficiency: Proficiency in both written and spoken English & Mandarin, additional language proficiency is a plus.
• CRM Experience: Familiarity with Hubspot CRM systems or other sales software is advantageous.

What we offer:

• Base salary with an attractive commission structure, recognizing and rewarding sales achievements.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Ongoing training and professional development programs to enhance your leadership skills and knowledge.
• Collaborative and supportive work environment, encouraging teamwork and the sharing of best practices.
• Make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting leadership career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

Job Description & Requirements:

We are seeking a highly experienced and dedicated Training Director to lead our training initiatives at ULC English Language School. The ideal candidate will have a passion for education and a proven track record in designing and implementing successful training programs.

As the Training Director, you will oversee the development and implementation of comprehensive training programs for our staff and teachers. You will be responsible for designing training materials, conducting training sessions, and evaluating the effectiveness of training initiatives. Additionally, you will collaborate with department heads to identify training needs and contribute to the ongoing improvement of our training strategies.

Responsibilities:

• Develop and implement training programs to enhance the skills and knowledge of our staff and teachers.
• Design training materials, including manuals, presentations, and multimedia resources.
• Conduct training sessions, workshops, and seminars on various topics related to language teaching and school management.
• Evaluate the effectiveness of training programs and make necessary adjustments for continuous improvement.
• Collaborate with department heads to identify training needs and develop targeted training initiatives.
• Provide ongoing support and guidance to staff and teachers to ensure the successful implementation of training objectives.
• Stay abreast of current trends and best practices in language teaching and adult education to inform training strategies.
• Foster a positive learning environment that encourages professional growth and development among staff and teachers.
• Monitor and assess the performance of training participants to measure the impact of training interventions.
• Prepare reports and presentations to communicate training outcomes and recommendations to senior management.

Requirements:

• Bachelor's degree in Education or a related field; Master's degree preferred.
• Minimum of 8 years of experience in training and development, preferably in the education sector.
• Strong knowledge of language teaching methodologies and curriculum development.
• Excellent communication and interpersonal skills. Proven leadership abilities with the ability to motivate and inspire others.
• Demonstrated experience in designing and delivering effective training programs.
• Ability to work collaboratively with cross-functional teams and stakeholders.

What We Offer:

• Competitive base salary with an attractive commission structure, rewarding your sales achievements
• Opportunities for career growth and advancement within a rapidly expanding organization
• Ongoing training and professional development programs to enhance your sales skills and knowledge
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices
• Make a positive impact on students' lives and contribute to their language learning journey
• Join our dynamic team and embark on an exciting sales & customer service career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

Job Description & Requirements：

We are seeking a highly experienced and dedicated Operations Director to lead our operational initiatives at ULC English Language School. The ideal candidate will have a passion for operational excellence and a proven track record in developing and executing successful operational strategies.

As the Operations Director, you will oversee the development and implementation of comprehensive operational plans to enhance our language programs and services. You will be responsible for crafting operational processes, executing initiatives, and evaluating their effectiveness. Additionally, you will collaborate with department heads to align operational strategies with organizational goals and contribute to enhancing our operational efficiency and effectiveness.

Responsibilities:

• Develop and execute operational strategies to enhance our language programs and services.
• Create and implement operational processes, including resource allocation, scheduling, and workflow optimization.
• Execute operational initiatives across various departments to improve efficiency and effectiveness.
• Measure and analyze the performance of operational initiatives and adjust strategies as needed for optimal results.
• Collaborate with department heads to align operational efforts with organizational objectives and enhance overall efficiency.
• Provide leadership and guidance to the operations team, fostering innovation and continuous improvement in operational approaches.
• Stay updated on industry trends and best practices to inform operational strategies and initiatives.
• Cultivate partnerships and maintain relationships with external stakeholders, including vendors, service providers, and community organizations.
• Prepare reports and presentations to communicate operational outcomes and recommendations to senior management.

Requirements:

• Bachelor’s degree in Operations Management, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in operations management, preferably in the education or language services sector.
• Strong knowledge of operational strategies, process management, and efficiency optimization.
• Excellent communication and interpersonal skills. Proven leadership abilities with the ability to inspire and motivate teams.
• Demonstrated experience in developing and implementing successful operational initiatives.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• What We Offer:
• Competitive base salary with performance-based incentives, rewarding your achievements in operations.
• Opportunities for career growth and advancement within a dynamic and expanding organization.
• Ongoing training and professional development programs to enhance your operational skills and knowledge.
• Collaborative and supportive work environment that encourages teamwork and sharing of best practices.
• Make a meaningful impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting operational career with United Language Centre! Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

H World Group has become one of the fastest growing hotel groups in the world. In 2010, H World Group was successfully listed on NASDAQ; In September 2020, H World was Group realized a secondary listing in the main board of the Hong Kong Stock Exchange. According to the latest ranking of the "2021 Global Hotel Group 225" (HOTELS 225) published by HOTELS magazine in the United States, H World Group ranked seventh in a row.

Job Description

• Recruiting, training, developing, retaining and leading a successful regional sales team, ensuring that all staff have clear and measurable objectives, follow SOPs and company policy, and consistently deliver sales targets.
• Directly and with your team, manage the entire end to end business development process from lead generation through to close, including lead generation activities, including the identification and qualification of prospects, key decision makers and influencers.
• Identify and develop rapport with the decision makers at key customers and channel partners.
• Maintain a sales pipeline of sufficient value to ensure that the sales target is achieved.
• Ensure that the team maintains detail of all sales activities and prospect status (sales stage, visit reports, proposal documents, likely value of each sale, probability and expected ‘closing’ date) in the CRM system.
• Conduct sales meetings / presentations to build credibility, understand prospect needs and demonstrate our capabilities.
• Review findings of discovery sessions and agree structure/ scope of custom demo, building custom demos (with pre-sales support) and presenting them to prospects as required.
• Brief operations team with proposed client solution during Internal Kick Off meeting, ensure that the summary pre-sales notes are fully understood, for a ‘fast-start’ to the project.
• Any other reasonable duties that may be deemed appropriate to this role.

Job Requirements

• 10 years+ Experience of building, developing and leading successful sales/ business development teams, including managing people, involvement in business development strategy, setting and managing of budgets etc.
• Superior commercial, strategic and negotiation skills.
• Best in class sales operating model and sales process management.
• Experience of using Microsoft Solutions including CRM.
• Excellent communication and people skills, including face to face, over the telephone and in writing; confident in dealing with individuals at all levels of an organization.
• Hunter mentality, proactive and independent, willing to go the extra mile.
• Strong desire to excel in a dynamic and challenging environment.

BIPO Service (Singapore) Pte. Ltd.

18S9180

Be a part of something BIG!

• To lead a team to be the customer facing unit for all operations related matters pertaining to customers’ needs and requirements in their respective DC halls.
• To provide and to ensure a high level of customer experience, providing full end to end operational support services to customers
• To ensure a well-run operations team to ensure optimal customer experience and to meet all SLGs.
• To ensure all equipment and buildings are optimally maintained
• To take charge and manage allocated expenditures (OPEX and CAPEX) are well within allocation for implementation across all Singtel DC.
• To lead, motivated and to ensure all DC staff are well trained.
• To engage customers and various institutions where necessary to resolve issues where applicable.
• To support the Operations Team in the various Singtel’s DCs on a 24x7 basis.

Responsibilities:

• Lead a team to be the customer facing unit for all operations related matters pertaining to customers’ needs and requirements in their respective DC halls.
• Provide and to ensure a high level of customer experience, providing full end to end operational support services to customers pertaining to the customers DC hall, from customer reports to customer fit outs requirements.
• Manage the department by providing leadership, coaching, training, and mentorship and overall development of the employees.
• To ensure all equipment and buildings are optimally maintained
• Manage resources in manpower, capital and operating expenses within the team. Ensure resources are leveraged at the most optimum, efficient and cost-effective manner.
• Strategize and lead the department towards optimisation and digitalization and to deploy data analytical to improve the DCs resiliencies and efficiencies.
• To develop and integrate the existing Building Management System (BMS) and Environmental Monitoring System (EMS) as well as to introduce IOT sensors for Artificial Intelligence and to collect data for Machine Learning implementation to improve the performance of the DC
• To review and reform the existing DC network and IT system to ensure ability to meet all DC audit requirements as well as cyber security.
• To ensure all processes are well documented and updated regularly.
• To ensure all procurement processes are followed.
• Update management on overall performance status and activities for the department
• To support the operations team that is running on a 24X7 basis to meet all operational needs

Requirements:

• Degree in IT Network, Mechanical, Electrical, Building Services, Facilities Management or related disciplines
• More than 15 Years of Experience in Mission Critical Facilities

Marketing Director

About Us

Quintessential Education (QE) is Singapore’s leading provider of pre-tertiary academic programmes and university admissions advisory for IGCSE and IB students. Over the past 9 years, we have built a strong presence on a high-price, high-quality positioning. We are a fast-growing business looking for a dedicated and talented addition to our team. From enquiries to customer engagement and management, you will help shape the voice of our company and communicate with an international clientele to grow our business.

We are committed to providing an industry-defining service to help our students achieve academic excellence, ignite opportunities and guide them towards success.

We are looking for committed and talented additions to our team. As an ideal candidate, you should display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your community. You should be able to work with the team to meet deadlines and instil a culture of continuous work improvement.

You should have a strong track record in sales, excellent communication and interpersonal skills, and a passion for education. The successful candidate will be able to work independently and as part of a team, and be comfortable working with high-level executives and decision makers. You will work with the founders, Ivy League and Oxbridge graduates and other high-performing teammates.

Job Duties

• Handle tuition and university applications enquiries, present our programmes, match appropriate tutors and mentors.
• Generate leads through marketing and networking on social media platforms
• Collaborate with the marketing team to develop and implement effective sales strategies
• Collaborate with tutors to design and market niche education courses and curriculum
• Design marketing materials (Emails, Webinars, Posters, Social Media, Brochures etc.)
• Attend industry events and trade shows to promote our services and build relationships with potential clients
• Conduct sales presentations/webinars to potential clients, including online and in-person meetings
• Close deals to drive enrollment in our academic programs
• Collaborate with relevant stakeholders and partners, manage external agencies/partners and clients to boost sales
• Handle VIP High-Networth students and parents on an academic butler basis

Job Requirements

• Bachelors’ Degree in relevant field

• Preferably >2 years experience in related industries

• Good communication and interpersonal skills

• Strong research and analytical skills

• Keen eye for detail

• Good attitude to learn and improve

• Strong time management and organisation skills

• Task oriented, conscientious in task documentation

• Strong sense of responsibility in fulfilling tasks well and in accordance with deadlines

• Ability to work independently and as a team

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook), Notion, Airtable, Photoshop, Video-editing (Capcut)

• Excellent verbal and written communication in English and Chinese (Command of Korean and Japanese are welcomed as well) as we have Chinese, Korean and Japanese customers whom prefer conversations in their native languages.

• Knowledge of Canvas, Chatgpt, Tik-Tok, Instagram, Wechat, Xiaohongshu, Google Ad, Google Review

• Knowledge of University Admissions in US/UK/Singapore/Australia/Hong Kong/China

What You'll Learn

• Analytical skills

-You’ll learn to analyse the latest market trends and conduct consumer research

-You’ll be able to determine areas of opportunities or improvement of our brand’s product/service

• Develop your communication skills and handle enquiries of high net worth parents from an international clientele

• Coordinate with specialists and conduct briefings and training

• Build your leadership skills

• Oversee brand strategies and activities

• Lead the creative development of brand strategies

• Take ownership and ensure that brand activities align consistently with the company’s mission and vision

Additional Details

- Working Hours: 10am-7pm, Monday to Friday, In-Office (4 Days)

- Salary: $4500-7000 per month. Additional performance and team bonuses apply.

Other benefits:

• Annual stipend of $500 for Specialist claim

• Annual stipend of $100 for Dental claim

• Annual stipend of $500 for Personal Development

- Commitment: Full-time/In-Person

- Expected Start Date: 01/01/2024

Office Location: 545 Orchard Road, #14-09, S238882

Interested parties should email their CV to hr@qeducation.sg. and complete this form at https://airtable.com/appLOyBp6pO9hqRch/shrvuh9XnleFVLAkN.

Shortlisted candidates will be invited for interviews and assessments.

#education #IB #operations #QE #IGCSE #MYP #PYP #internationalschools