Total 435 Customer Service job vacancies in Alps Avenue, South East

Responsibilities

· To train persons with disabilities in pre-vocational and community living skills and assist with activities to develop social skills and physical maintenance.

· To supervise and provide quality check of clients’ packing work.

• Work with a multi-disciplinary team to develop, implement and monitor client’s individual training plan.

· To be responsible for the safety and wellbeing of the clients

• To be responsible in client’s case management To provide periodic updates to caregiver on client progress in the programme.

Requirements

· Minimum Diploma in Social Work, Psychology, Community Services or other relevant fields with at least 3 years working experience.

· Possesses strong communication and interpersonal skills.

· Possesses good organizational and time management skills.

· Be able to work in team.

· Have great passion in wanting to make a difference with people with special needs and train them to acquire vocational skills.

· Experience in training and working with people with special needs will be an advantage.

Hi we are looking for part time teaching assistant to join us on tues and thursday

Minimuk 6 month commitment required

Long term.preferred

Work timings

Tues 4-8.30

Thurs 4-8.30

Sat 10-1 pm (option avilable if you can)

Salary $7-9 per hr plus cpf

Must be patient n willing to work with kids, Math marking job, basic knowledge in Math is a plus

Spoken mandarin is a plus

Interested pls send us your details. Name,area of residence, experience, current occupation and commitment period to [email protected]

Kumon Fengshan Cc, Bedok North st 2

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

Required skills :

Education : Bachelor degree / Diploma specialised Business and Environmental Science (Sustainability ESG) - Must

Mandrarin Speaking skills – must

Daily Duties : Change of proposal , business proposal , project management , programme management

it is a B2B role

Project Management: project management or organizational experience.

Communication & Stakeholder Engagement: excel in communication and collaboration.

Analytical Skills & Research: skilled in research, data analysis, and aligning findings with business goals.

Responsibilities

1. Assist with planning, coordinating, and monitoring of key strategic partnerships and projects

2. Coordinate with internal stakeholders, in project managing, including development of implementation plan and project timelines

3. Assist in the commercialisation of strategic projects, including working with marketing and other internal stakeholders

4. Prepare and maintain project documentation including presentation, briefings, requirements, and reports

5. Conduct research including data analysis to support business case and project use cases

6. Assist in coordinating marketing effort and outreach to achieve sustainability KPIs

Requirements

1. Diploma or Bachelor’s degree in business preferred

2. Result orientated and has the ability to drive business outcomes

3. Excellent communications skill with strong stakeholder management and coordination

4. Candidate should be process-oriented with strong attention to detail, accuracy and follow-through including the flexibility to perform in a dynamic work environment.

5. Able to work independently and as part of a team squad, and be extremely organized with strong time management skills

Experience : Fresher to 2years

Salary : SGD 2K – 4K

Employment : Contract ( 12 months)

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Responsibilities:

• Provide technical support to customers including troubleshooting, product recommendation and used oil analysis.
• Establish technical partnership with key accounts.
• Prepare lube chart, plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, when necessary to support overall business strategy.
• Work closely with Lubricant Sales Manager to ensure technical team aligns with overall sales strategy.
• Tailor and conduct training for customers and work with oil supplier partners on technical related matters.

Requirements:

• Diploma or Degree, preferably in Engineering or Chemical Engineering.
• Prior experience in a technical (lubricants and applications) environment, coupled with comparable technical background skills will be an added advantage.
• Strong presentation and interpersonal skills.
• Self-motivated, independent and good team player.

Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employs over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

Sea Freight Customer Service / Specialist

We are looking for a Sea Freight Customer Service / Specialist to join our Singapore team and will report to the Sea Freight Assistant Manager.

Responsibilities

• Establish good working relations with customers and provide them the best freight solution
• Handle freight enquiries, quotations and coordination with customers.
• Provide support for the commercial team by providing quotations
• Support customers on any claim, payment issues or pending shipment.
• Manage shipment from origin to destination to ensure customers’ satisfaction.
• Coordinate with multiple stakeholders internally.
• Negotiate rates with carriers, agents, offices and service providers.
• Report any failure to the line manager and ensure client is updated on time manner.
• Maintaining daily and regular reports.

Requirements

• At least 2 years working experience in freight forwarding
• Customer service oriented and key account management is preferred

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC – Empowering the Community.

RESPONSIBILITIES

Job Responsibilities

• Give nursing care, including medication, treatment and dealing with emergencies as well as supervision of the personal hygiene of the residents;
• Teach, guide and discipline the resident;
• Ensure the general cleanliness of the premises;
• Ensure that the treatment room, sickbay, time out room and nurse’s station are kept clean and tidy

Duties

• Screen, treat and provide nursing care to sick residents;
• Attend/carry out routine procedures for all new admissions and residents returned from absconding;
• Refer sick residents for medical examination by the doctor;
• Arrange the appointment cards and transport of residents attending appointments at hospitals and polyclinics;
• Follow-up on residents who have been referred to hospitals;
• Update the residents’ medical cards daily eg. diagnosis, treatment, transfer, appointments and discharges from hospitals;
• Serve medication to residents and supervise residents at meal times;
• Give first-aid treatment for emergency cases;
• Refer ill residents to hospital in the absence of the doctor;
• Supervise Assistant Nurses, Nursing Aides and Health Attendants in their work;
• Supervise the needs of residents who are attending morning school or going to work;
• Carry out necessary investigation arising from any incident that had taken place in the Home and update the Superintendent and Manager;
• Order and maintain supplies and equipment;
• Perform any other duties as may be assigned by the Superintendent from time to time.

• Recognised nursing qualification and registered with the Singapore Nursing Board

• Preferably candidate with at least 1 yr of working experience;
• Comfortable working with children and adults with multiple disabilities;
• Able to perform rotating shift
• Work location: Chai Chee / Sembawang

Apply here: [email protected]

Mission

· As a member of the PowerCARD maintenance team, provide proactive, prompt, effective and efficient support to ensure resolution of reported complex incidents, within specified SLAs.

The role of the regional Head of Support:

After projects are handed over to the production phase, the regional head of support manages the performance of the regional support team to guarantee compliance with contractual SLAs relating to the support of the PowerCARD solution. He ensures that the support staff follow defined processes and procedures to always provide outstanding customer service, and he maintains a close relationship with its customers portfolio. He will be responsible for customer satisfaction after the implementation has been successfully concluded.

Key Responsibilities:

Oversee all requests, incidents, and problems. Act as hierarchical point of escalation. Coordinate responses to critical issues raised, both internally and towards the customer.

Customer Ticket Handling - Addition or modification of configuration:

· Analyze and filter customer tickets raised through the Jira tool.

· Dispatch tickets to team members based on urgency, complexity, and customer account, and monitor their processing.

Customer Ticket Handling - Bug Corrections:

· Analyze root causes of reported problems, detect bugs, develop fixes, and send patches in the form of MTP (Move to Production) to the affected customers.

· Proactively send patches to other clients using the same version to prevent issues.

· Inform the Software Factory regarding the integration of these fixes into future deliveries.

Customer Account Management:

· Arrange on-site visits, conduct meetings (weekly, monthly, and yearly) with clients to assess the actual situation and listen to their feedback.

· Provide feedback to management regarding the monitoring and SLAs of customer accounts.

Crisis Management:

· Participate in management of crises (system down/fraud) by promptly contacting the client, diagnosing the problem, detecting real-time root causes, resolving the bug.

· Document and report the case to management.

Management and Reporting:

· Recruit and develop team members.

· Analyze & monitor the performance of the team, consolidate reports, analyze indicators.

· Make necessary process improvements to ensure compliance with SLAs.

· Define and manage ex-house support partners and resources.

· Provide comprehensive ad-hoc and monthly reports on Product Support tickets and bugs raised to the in-house development teams.

· Monitor and manage incoming ticket volumes. Identifying trends and delivering on strategies to reduce overall ticket volumes.

Profile / Skills

· Bachelor in computer science.

· Understanding PowerCARD product would be beneficial.

· Knowledge of the field of payment (protocols, actors, etc.)

· Proficiency in Incident & Problem Management, Change Review and Deployments.

· Strong analytical and problem-solving skills

· Proficiency in programming language, framework (C/C++, PL/SQL, JAVA, Unix SHELL …)

· ITIL service management experience and ITIL certification

· Team management

· Written and verbal communication skills

· Ability and willingness to work closely with the HQ in Morocco as well as with potential outsourcing partners in Asia region incl. required travels.

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.