Total 1,313 Customer Service job vacancies in SGP-Singapore-Hong Leong Building

About HOYA Surgical Optics (HSO)

HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.

HSO empowers cataract surgeons all over the world with innovative ophthalmic devices and services, with an attention to detail that helps them achieve better surgical outcomes and better practice results. Our commitment to delivering these results is grounded upon a quality management system that is continuously improving to meet changing global regulatory requirements and our entrepreneurial drive to be the brand of first choice.

At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development,
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond themselves and are impact-focused,
• Consider the needs, challenges, and objectives of every person with whom they interact, and
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Service Lead - Network

Works closely with and have impact on: All Global Functions

Reports to: Director, IT Infrastructure & Operations

Function: Global IT

Work Location/Site: Singapore / Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Lead and mentor network engineers and team members.

Operational

• Maintain and operate various networking technologies including:

- Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.

- Network components such as routers, switches, wireless access points (WAP), SSL VPN.

- Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).

- Automation experience (Ansible or Terraform).

- Security products such as firewall, IPS, WAF.

• Have L2/3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 5 years of work experience is required in managing network operations with at least 2 years in complex enterprise network engineer role; international experience desired.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of data centre architectures, experience in planning, design & implementation of data centre infrastructure.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• 10%-15% of time

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

ROLE DESCRIPTION SUMMARY

Thales is seeking suitable candidate for the position of Service support engineer.

You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that Thales Solutions Asia (TSA) have designed for Singapore Changi Airport.

You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance and security

KEY ACTIVITIES AND RESPONSIBILITIES

As aField Service Engineer, you are accountable for:

· Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

· Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

· Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

· 2 shifts of 12 hours, 24x7 operation

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

· Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Support Manager – Private Wealth and Institutional Business

Responsibilities

• Responsible for supporting the team function from multiple levels, covering client onboarding, client service, and team operation.
• To qualify inbounding leads from multiple channels with a set of discovery questions including lead qualification, so to better allocate best sales resources. It can involve simple platform and product introduction when needed.
• To support sales directors on onboarding corporate structure clients, through document internal alignment with internal stakeholders for needed documents and proofs and additionally document certification.
• To service financial institutions and channels on any incoming inquiries, related to middle and back-office issues, such as account related issues, rebates, reporting, ect…To act as contact point for internal resources.
• To assist team-lead on team operation, covering procedure creation, refining and execution, data collection and consolidation both for clients and team member performances.
• Develop standard sales process, including sales behavior, compliance requirements, customer service landing process, etc., to improve the efficiency of business development and internal cooperation efficiency.
• To review and assess processes to provide feedback to further improve work performance and services, both within the team and cross-teams.
• To support marketing manager for any marketing events and activities.
• To support business solution analyst for product launching for private wealth and institutional business in moomoo SG.
• Work closely with all relevant internal departments in the organization and handle ad hoc projects whenever necessary.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

·       Degree holder in any discipline, preferably in finance or accounting related area.

·       At least 3 to 5 years of working experience in the financial service industry and at a business support function.

·       A service-oriented mindset, a team player with good interpersonal and communication skills.

·       Strong analytical and problem-solving skills, with a keen attention to detail.

·       Independent, responsible, willing to accept challenges and can get the job done with little guidance.

·       Good command of both English and Mandarin, both written and spoken.

·       Having passed CMFAS 1A, 6A and 6, or being exempted is preferred.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

About the Role:

Works with customers to provide solutions that fit those individualized situations and prioritize their needs at each step of the process to ensure customers satisfaction for retention.

Roles and responsibilities:

• Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
• Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
• Maintain and upkeep SG customer contact database
• Support customer on service contract billing enquiries and complex issues
• Manage service contract and warranty tracking and devise plans on PM scheduling with customers
• Support accounts team in service contract billing related issues
• Support FS manager in service contract proposal preparation
• Monitor demo and loaner asset status & liaise with customers for logistic arrangements
• Assist in SG internal & external events preparation
• Support department in upkeeping customer satisfaction index
• Daily review on Genpact Service-Level Agreement reporting
• Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Possess a diploma or degree in any discipline
• At least 2-3 years in customer service related functions
• Experience in planning & scheduling
• Proven track records of thriving under fast moving environment

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg

Highlights

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000 for class 3,4 & 5 driving license holder/ Experienced
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Description:

• Drive prime mover trucks to transport shipping containers from container ships to designated locations within the PSA Pasir Panjang terminal.

Job Requirements:

• Candidates with no experience are welcomed!
• PSLE pass in English
• Bonus points for candidates who possess a Singapore Class 3/4 driving licence (We offer sponsorship for Class 3 driving licences.)
• Safety-conscious and have a good driving record without significant violations or accidents
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am - 7.30pm (meal break included)
• Night Shift: 7.30pm - 7.30am (meal break included)
• Candidates may choose any preferred shift (Day/Night/Rotating)
• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

Love the sun and the sea? This job is for you!

Highlights:

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000 for experienced port Worker)
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Descriptions:

• As a Lashing Specialist, your primary responsibility will be to secure and unsecure containers on cargo ships to ensure the safe transportation of goods to their destination. You will play a crucial role in preventing damage and ensuring the integrity of the cargo during transit.

• In addition, you will also work in teams to secure large cargo ships to the port’s berth.

Job Requirements:

• Candidates with no experience are welcomed!
• PSLE pass in English
• Bonus points for candidates who can work at height
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 9.30am - 9.30pm (meal break included)
• Night Shift: 9.30pm - 9.30am (meal break included)
• Candidates who can rotate between day & night shifts will be considered first
• Flexible rostering can be arranged (subject to operational needs)

**Still unsure? You can contact (WhatsApp) +65 8035 8901 to arrange to speak to our friendly career advisors!

To apply, submit your updated resume via the APPLY NOW button. We look forward to having you onboar

Job Description & Requirements

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$4,500
• Service Bonus
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Still unsure? You can contact (message or call) +65 8035 8901 to arrange to speak to our friendly career advisors!

Job Responsibilities:

• Take charge of fitness/dance studio operations
• Building exceptional customer relationships with our members and new customers
• Assist in advising and handling enquiries relating to Bungee Workout / Dance / Yoga classes
• Attend to sales enquires, and follow up on sales leads

Job Requirements:

• Good team player
• Positive attitude and willing to learn
• Customer oriented
• Entry level welcome to apply
• Relevant retail experience will be highly advantageous

Benefits: Healthcare and complimentary access to dance/fitness class!

Working Location: 450 Alexandra Road, Singapore 119960

Fully computerised and air-con neighbourhood clinic with short working hours and great work environment is looking for full and part time clinic assistants. No public holidays or any bring home work. Non-swab, non-PHPC clinic with near zero exposure risk. Past experience and multiple spoken languages/dialects are advantages. Work hours and pay are fully negotiable at the interview

Highlights:

• High Salary with Attractive Bonus Package (Service Bonus)
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)
• Ensure that the IGH truck is clean and in serviceable operating conditions
• Practise safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English
• Possess a Singapore Class 4/5 driving licence
• Familiar with Singapore’s road network and traffic
• Preferably 1 year of experience driving Class 4 trailer-trucks
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am to 7.30pm (meal break included)
• Night Shift: 7.30pm to 7.30am (meal break included)

Still unsure? You can contact (message or call) +65 +65 8035 8901 to arrange to speak to our friendly career advisors!

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office in Paris.

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Manages user requests & incidents in a timely manner

1. Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
2. Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

• Ensures Daily support tasks

1. Ensures sanity checks are performed (morning, evening) and on-calls duty
2. Contributes to change requests, urgent data modifications and INTPRODs executions
3. Escalates issues if need be, but remains the main point of contact for the user

• Pushes for sustainable resolutions and sustain knowledge management

1. In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
2. Contributes to major incident reports and post-mortems when required
3. In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
4. Keeps the support documentation up-to-date

• Acts as the IT Run preferred communication channel with all stakeholders

1. Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and company stakeholders.
2. May extend his activities to complementary tasks like Testing or BA if part of the squad.

• Incident communication
• Problem follow-up
• Transversal coordination of key initiatives.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix,Microservices, CI/CD tolls , Batch monitoring tools etc.
• Experience in backoffice domain is required ( SWIFT, Accounting, reporting etc)
• Have Strong knowledge on Domestic & Cross border payment flows.
• Have hands-on experience supporting payment related applications.
• Strong investigative approach to issues in order to perform root cause analysis.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managedOperations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Job title：Senior Human Resource Executive

Responsibilities:

• Assist with various Human Resources functions: recruitment, payroll, performance reviews, training, legal compliance and employee engagement activities.
• Maintain good relationship with stakeholders and clients.
• Monitor overall HR strategies and support human capital development.
• Undertake additional tasks as assigned by the supervisor.

Requirement:

• Possess a minimum 3 years' experience in Human Resource.
• Minimum qualification of a Diploma.
• Proficiency in organization, time management, and scheduling.
• Competence in using Microsoft Office.
• Effective communication abilities.

Please submit your updated resume by using the APPLY NOW BUTTON / Email to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

1. Provide technical support to business opportunities.

2. Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.

3. Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.

4. With active promotion, projects excuted in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.

5. Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;

6. Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.

7. Collection and Analysis of System and Product Needs, Output of Quality Report, Colllection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.

8. Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.

9. In charge of Planning and Implementation of Customer/User Training，Configure and test hardware and software components.

Design and develop interfaces to ensure efficient integration of subsystems.

Support in system design analysis in terms of reliability, availability, maintainability, and system safety.

Develop and execute integration and test plans.

Communicate with stakeholders to ensure alignment of requirements and use cases with system design and implementation.

Develop and maintain technical documentation.

Requirements:

1. Degree in Electrical or Electronic Engineering, Telecommunication, or Computer Science-related field.

2. Minimum 2 -5 year of experience in an IT/Cybersecurity/Security System Engineer role.

3. Willingness to perform hands-on operational tasks with the ability to work effectively and independently.

4. Technical aptitude with demonstrated numerical and scientific abilities, along with strong problem-solving skills.

5. Promptly update customers and internal teams on project status and progress in handling technical issues.

6. Excellent communication skills with a customer-focused mindset.

7. Proficiency in English is required, and fluency in Mandarin is preferred, as the role may involve interactions with Mandarin-speaking clients.

First Konnection, Singapore's trusted education recruitment agency, partners with top childcare centers to connect talent with rewarding career opportunities.

We are proud to work with a leading MapleBear center, recognized for its nurturing environment, providing air-conditioned facilities for the comfort and well-being of infants.

What We Offer:

• Effortless Application Process: We handle all logistics while you focus on your career.
• Direct Communication: Clear updates and guidance throughout the application process.
• Career Support: Get personalized advice on how to present your strengths and secure the role.

Your Role as an Infant Care Teacher:

• Caring for Infants: Provide compassionate care and support their growth and development.
• Learning Through Play: Engage infants with age-appropriate, fun, and interactive activities.
• Safe & Stimulating Environment: Ensure a safe, clean, and nurturing space.
• Parental Communication: Keep parents informed on their child’s daily activities and progress.
• Team Collaboration: Work closely with your colleagues to create a positive and supportive environment.

Requirements:
To comply with local regulations, you must possess one of the following qualifications:

• Advanced Certificate in Early Years (ACEY)
• Higher Certificate in Infant Care (HCIC)

Why Join Us?

• Innovative Learning: Be part of a center that values play-based learning and creativity.
• Career Development: Access professional growth opportunities in a supportive team environment.

Apply Today and Make a Positive Impact on the Next Generation!
EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

• Assist in implementing the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Assist in guiding primary school children (primary 1 to 6) to ensure completion of daily homework
• Assist in keeping accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Assist in the preparation and upkeeping of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Assist in conducting MindChamps unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Use positive discipline techniques at all times.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

SEA AI Customer Advisory Lead

The goal of the SEA AI Customer Advisory leader is to work closely in tandem with SEA leadership, to ensure that SAP’s Business AI strategy is rolled out and executed with consideration of market unit feedback and priorities. In this individual contributor role, you will own the SEA AI GTM strategy and execution across the market unit, with a clear focus on pipeline generation, progression and Business AI adoption.

KEY RESPONSIBILITIES

The SEA AI Customer Advisory Lead has a mix of Business Development and Presales skills to drive success in responsibilities across GTM strategy, demand generation, strategic engagement pursuits to drive pipeline progression, thought leadership, community engagement and enablement, partner management and Bus AI adoption to drive customer success.

Core tasks include:

GTM Strategy & Demand Generation

• Working closely with the SEA MD and CBO to define the short and mid-term GTM strategy for AI with focus on pipeline development, pipeline progression and adoption. This includes close alignment with the partner org to ensure our partners help us rapidly accelerate our AI ambitions.Cascades and communicates the strategy to Solution Areas, Black Belts, SEA leadership and track execution. Acts as a multiplier in the market unit, also working closely with the partner org and partners directly.
  Monitor strategies and operating plans across SEA marketing in support of SAP’s AI vision and operational execution. This includes strategic initiatives defined by the SEA Marketing Leadership team. This work covers all aspects including awareness, demand generation, and sales enablement.
  Collaborate with product management teams to influence product development based on market trends, customer feedback, and competitive analysis.
  
• Ensure a strong pipeline of SAP Business AI portfolio of solutions and a path to closure across SAP portfolio.Work closely with CROs and SEA leaders to create top AI-led sales plays to drive AI led as well as AI influenced revenue.
  Work closely with SEA Marketing Team to continuously help refine the APJ AI story, and support program execution for Buyers and other key audiences.
  Act as a facilitator, presenter and storyteller, with ability to present complex ideas in a clear, concise fashion to technical and non-technical stakeholders
  

Pipeline Progression

• Provide deal progression support for top deals powered by the SEA expert pool across embedded and custom AI with BTP.
• Identify deals where SAP Business AI can be applied effectively. Assess the feasibility and potential impact of AI initiatives to scale across the region.
• Support the development and localization of a methodology and set of services that Customer Advisory needs to offer to our customers to teach, tailor and take control of sales opportunities for Business AI
• Conduct cost-benefit analyses and develop business cases to support AI investment decisions with Value Advisory teams.
• Ensure the latest Bus AI demos and use cases are being brought to life by our Solution Advisory teams across all Solution Areas

Customer Success – AI Adoption

• Establish a channel for customer success between CSP, CA, Support and Labs team to foster better deployments and happier customers.
• Implement a structured approach for gathering and analyzing customer feedback post-implementation to drive continuous improvement in AI solutions and services
• Work closely with the CSP teams to identify potential accounts which can be AI success stories
• Support the development and maintenance of a repository of case studies and customer testimonials to support sales efforts and showcase the value of SAP’s AI solutions
• Ensure lighthouse customer references are being created with a special focus on Joule activation and adoption is essential
• Identify large BTP CPEA install base accounts and work with MU leads and management to drive up consumption with AI
• Ensures ongoing feedback exchange with ANZ Leadership in regards to customer and partner sentiment, and shares consolidated feedback further with the APJ and Global Leadership for Business AI for consideration in the AI and product strategy evolution.
• Enable eco-system to deliver on the promises with necessary support for making Business AI deployments faster and outcome driven.
• Work with the services organization to identify and create rapid adoption packages/ methodologies to ensure success across Customer Value Journey phases.
• Awareness and ability to match partner or competitor offerings to SAP services and being able to either suggest SAP-ways or integration approaches for it.

Laying the foundation for scale – Thought Leadership and Enablement

• Serve as a subject matter expert on AI technologies, trends, and best practices. Stay up to date with the latest advancements in AI and identify opportunities to translate hype into business outcomes.
• Be curious and challenge the status quo to re-imagine business processes with disruptive technologies like generative AI and beyond, with a desire to keep pace with the new and emerging trends, technologies, and innovations.
• Enable collaboration between SAP Learning, APJ and SEA Leadership, and Black Belts in regard to localization of content.
• Co-own the enablement plan for AI together with SAP Learning and ensure that SEA needs are met
• Collaborate on execution of the communication/ SEA enablement approach across CS, leveraging Black Belts
• Coach and fine tune the SEA AI messaging for the leadership team to influence AI led revenue at various forums.
• Leverage extended teams to drive business outcomes like ecosystem-led hackathons, Labs led content creation, etc.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The successful candidate for the SEA AI Customer Advisory Leader role will bring the following experience and attributes:

Experience:

• Senior level experience (10+ years) significant experience driving complex and leveraging revenue impacting marketing & thought leadership topics.
• Significant experience in a variety of disciplines and a strong record of achievement in business development and GTM execution.
• Understands SAP Business AI strategy and portfolio on the business level; some degree of technical understanding of AI is a plus.
• Deep experience of customer AI-focused engagements.
• Innovation Track Record: Drives operational innovation based on a deep understanding of customer and organizational landscape & business factors.
• Transformation: Track record of translating transformations and strategy into operational execution proven by measurable business success (top line or bottom line)
• Customer Focus: Well- respected, market facing proven leader in customer success execution and customer empathy across LoBs, Segments, and/or Industry
• Record of building strong and loyal customer and partner relationships that translate to measurable business outcomes.

Leadership Competencies:

• Leads with expertise and an innovation mindset.
• Leads a matrixed team through vision, engagement, competency, and influence. Well respected both internally and externally.
• Optimistic outlook and agile mindset. Quickly addresses challenges and leads and inspires through adversity.
• Has executive presence and credibility. Effectively interacts with CxOs.
• High integrity and ethics. Demonstrates SAP’s values and culture.

Behavioural Competencies:

• Customer Focused. Result oriented.
• Agile, with a proven ability to work under pressure with extreme flexibility.
• Displays high IQ and EQ.
• Communicates clearly and effectively – both in written and spoken form.
• Innovates, experiments & incorporates new approaches to put Customers First.
• Well networked internally and externally.
• Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence.

Education:

• Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred.

*This position is to report to APJ AI Solution Advisory Lead in SG

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Centre for Governance and Sustainability

Founded in 2010, the Centre for Governance and Sustainability (CGS) is housed at the National University of Singapore Business School. We are the go-to hub for corporate sustainability (CS) and corporate governance (CG) insights. Our research pillars are as diverse as they are profound, covering initiatives in sustainability reporting, climate and nature-related reporting, the Singapore Governance and Transparency Index (SGTI), ASEAN Corporate Governance Scorecard (ACGS) and more.

Our research empowers leaders, organisations and regulators in making informed decisions related to CS and CG. We bridge knowledge with industry needs, enabling organisations in the Asia Pacific (APAC), including ASEAN and Singapore, to go further in their sustainability journeys.

Our flagship initiatives include the Sustainability Reporting Review (SRR), Climate Reporting in ASEAN and Nature-related Reporting in APAC, the Singapore Governance and Transparency Index, and the ASEAN Corporate Governance Scorecard (ACGS). These initiatives assess and analyse corporate disclosures on the respective stock exchanges. The Singapore Exchange commissioned CGS to conduct the SRR while the ACGS review is an appointment by the Monetary Authority of Singapore.

CGS also organises events such as public lectures, industry roundtables and academic conferences on topics related to sustainability and governance. For more information, please visit: https://bschool.nus.edu.sg/cgs/

CGS has multiplied its research efforts over the years and is advancing rapidly in its sustainability and governance endeavours. We are looking for a qualified candidate to be part of the dynamic team of researchers at CGS.

Job Description

Lead and conduct sustainability and governance projects under the guidance of Principal Investigators (faculty members).

Specific responsibilities include:

• Prepare research grant
• Lead research project
• Craft research proposals, methodologies and frameworks
• Write research reports and journals
• Prepare briefs, press release and presentations
• Conduct statistical analysis
• Supervise a team of student assistants
• Engage stakeholders and project partners
• Monitor project budget
• Other duties and responsibilities as assigned by Principal Investigators

Qualifications

1. PhD in the fields of Accountancy, Business, Economics, Environmental Studies or equivalent
2. Familiarity with corporate governance and corporate sustainability
3. Familiarity with company documents such as annual reports preferred, though not required
4. Proficient in spreadsheet, database, and basic data analysis
5. Strong command of the English and Chinese language, particularly writing ability, to be able to write, understand and translate the peojects' documents and reports as well
6. An independent team player who is meticulous and responsible

For selection purposes, please submit the following:
(1) Cover letter with photo
(2) CV

(3) Academic transcripts

Application closes on 30 November 2024 or until the position is filled.

Please note that only shortlisted candidates will be notified.

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct MindChamps unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements:

• Diploma or higher in any discipline with a minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects
• Possess good communication and classroom management skills.
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition
• Excellent communication and classroom management skills

LEVELS DEPENDS ON EXPERIENCES: Teacher / Senior Teacher / Lead Teacher

Wise’s audiovisual team ensures that all the AV equipment is ready for events and meetings in our offices across the world. The team makes sure that the events run in a smooth and orderly manner from the technical perspective. While the day to day duties vary slightly based on the situation, the AV technician is responsible for supporting cross office events and web conferencing meetings.

What you’ll do:

• Run the technical production of cross-company events of varying complexity, size, and locations in collaboration with our established AV partners

• Deliver the best AV experiences for in-room and remote participants using Zoom, Vimeo and various other hardware that we use in our offices (Logitech, Neat, etc)

• Maintain and upgrade AV solutions in our offices while working together with Wise’s Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices)

• Create, maintain, and update the runbooks that document the usage of our event spaces and meeting rooms

• Develop and maintain standards and ensure all deployed AV solutions are raised to those standards

• Lead the knowledge/skill growth with the wider Support units to offload operational workload as much as possible

• Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings

• Deal with support related service requests and incidents for the supported technologies and infrastructure together with other IT support teams

The role of the IT Support Engineer is to provide IT support for EOS Singapore group of companies. This position is responsible for their coordination and completion on-time and within budget and scope for one or more projects as directed.

Primary Duties:

Reporting to the BD Director (Singapore), you will have the following key responsibilities:

• Configure and manage company laptops, workstations and servers of different operating systems such as Windows and Linux. This includes company laptop, workstations and server installation, fixing the issues and server enhancements to improve security, performance and reliability.
• Participate in the design, implement and manage of enterprise system technologies as and when required.
• Manage server environment, including the installation of new severs and associated Group policies.
• Assist and support HQ ICT Manager with IT implementation related projects.
• Assist with network and security appliance configuration, maintenance and monitoring.
• Assist with the implementation and maintenance of EOS Cyber protection systems and processes.
• Fixing issues with company laptops, workstations and server and also carry out the system patching, back up services etc.
• Other lawful duties specified by the reporting officer, HQ IT Manager and President as and when required.

Key Attributes:

• Honesty and Integrity
• Good Communication
• Take Ownership
• Solution Orientation
• Team Spirit

Join Our Warm and Nurturing Infant Care Team!

First Konnection, a leading education recruitment agency, is proud to partner with a prestigious MapleBear centre. Known for its commitment to quality, this centre provides a comfortable and air-conditioned environment for infants, promoting both comfort and safety.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Your Role:

• Nurture & Care: Offer compassionate and attentive care to infants, understanding their unique developmental needs.
• Play-Based Learning: Implement fun, engaging activities to spark curiosity and exploration.
• Safe Environment: Maintain a clean, safe, and stimulating space that promotes both physical and emotional well-being.
• Parent Communication: Keep parents informed with regular updates on their child’s progress and activities.
• Collaborative Teamwork: Join a supportive and collaborative team dedicated to creating an enriching atmosphere for children.

Qualifications:

To comply with regulatory standards, applicants must possess one of the following qualifications:

• Advanced Certificate in Early Years, or
• Higher Certificate in Infant Care

Why Work with Us?

• Innovative Learning Environment: Contribute to a play-based curriculum designed to nurture a child’s love for learning.
• Professional Development: Grow your career within a supportive and dynamic environment.

Apply Today to Make a Lasting Impact!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
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Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
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Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
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In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.

As a Support Engineer in our global platform team, you will have the unique opportunity to:

• Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.
• Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.
• Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.
• Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.
• Identify inefficiencies and potential risks in our processes, and propose improvements to them.

What We Are Looking For:

• Diploma or degree in a program related to Computer Science or Information Technology.
• Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.
• Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.
• Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.
• Good communication skills and a strong team player.

Bonus Points:

• Previous working experience or knowledge in banking, finance, fintech or payment, etc.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

Job Highlights

This candidate brings a strong skill set to ensure the smooth operation of deskside services, troubleshoot technical issues, and enhance overall user experience in a dynamic work environment.

Job Description

Deskside Environment at the Service Site:

1. Install, configure, support, maintain, and troubleshoot deskside devices, including laptops, desktops, printers, PADs, and deskside IP phones.

2. Provide support for operating systems and standard office desktop software.

3. Assist in setting up and troubleshooting mail clients and establishing email connectivity.

4. Offer support to users for video conferencing, video meetings, and projector installations.

5. Help identify and resolve issues related to accessing network resources, files, websites, and online applications.

6. Provide "smart hands" support when necessary.

7. Provide "smart hands" support within the computer room and network environment.

Requirements

Deskside Support Expertise:

Proficient in the installation, configuration, support, maintenance, and troubleshooting of various deskside devices, such as laptops, desktops, printers, PADs, and deskside IP phones.

Operating System and Software Support: Experienced in providing comprehensive support for operating systems and standard office desktop software.

Email Configuration: Adept at setting up and troubleshooting mail clients, ensuring seamless email connectivity for users.

Collaborative Technologies: Skilled in offering support for video conferencing, video meetings, and projector installations to enhance user collaboration.

Network Accessibility: Capable of identifying and resolving issues related to accessing network resources, files, websites, and online applications.

Smart Hands Support: Ready to provide hands-on assistance ("smart hands" support) when required, both within the deskside environment and the computer room or network environment.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in Workday to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in Workday.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.