Total 46,532 Customer Service job vacancies in Singapore

Airfreight - Customer Service Executive | Up to $3.8k | Changi
Basic: $2000 – 3800
Work Location: Changi Airfreight Centre
Working hours: Mon – Fri 9am – 6pm | alt Sat 9am – 1pm

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• Min. 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Candidate may be required to work on shift and weekends.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Act as single point of contact for Customer for all facilities matters, including but

not limited to security, cooling, power, hardware movements, cleanness, etc.

• Support & co-ordinate hardware installations and cabling as per Customer requests.
• Manage and coordinate vendor support services, including supervision of vendors on installation, upgrading, maintenance, repair, and delivery of server hardware and software.
• Co-ordinate with and escort third party vendors visiting Customers’ data centre and server rooms.
• Install, configure, Monitor of UPS.
• Co-ordinate with remote site support engineer for all server room related activities.
• Perform regular data centre inspection. Report any alert to concerned party.
• Maintain inventory of Customer data centre and server rooms equipment Record including customer’s remote sites and audit all the changes.
• Manage Customer’s cloud based data centre and resources, including inventory,
• changes, budget, etc.
• Any other activity related to data centre operations.
• The Support Services shall meet KPI target set by Customer.
• The DC OSE should carry and be reachable 24x7 via on duty mobile phone (to be provided by Customer
• Experience in IT service management
• Basic understanding of IT Infrastructure domain.

We are looking for a Accounts Assistant to support our day-to-day transactions, including expenses and payroll. Accounts Assistant responsibilities include processing payments, maintaining cost reports and managing invoices.

Job Responsibilities:

- Update financial spreadsheets with daily transactions

- Reconcile payments/fee (payment notice vs actual payments)

- Execute recurring payments (rental/payroll)

- Process invoices and follow up with clients, suppliers and partners as needed

- Conduct audit checks

- Other related centre adhoc duties as assigned by supervisor

Requirements:

- Good knowledge of accounting and bookkeeping procedures

- Advanced MS Excel skills (creating spreadsheets and using financial functions)

- Attention to detail, with an ability to spot numerical errors

- Minimum Diploma in Accounting/Finance or equivalent

Work Hours: Mon-Fri 10am-7pm

Work Location: Jurong or Tampines

Interested candidates, please send your resume to [email protected]

Only shortlisted candidates will be contacted.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Job Description:

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Hangzhou. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

· Attend to customer’s incoming calls, SMS and Whatsapp messages

· Issuance of invoices for different branches

· Update of customer information on internal database

To support sales consultants by securing appointments

· To place outbound cold calls and provide good customer services

· To keep our customers informed on the latest update and ongoing promotions

· To be inquisitive and sensitive towards customers’ requirements and concerns over call

Role Requirement

· Suitable candidate should possess ‘A’ Levels or Diploma and above

· 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· 5-day work week with alternate Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Additional performance incentives and allowances
• Convenient working locations in Novena Medical Centre or Scotts Medical Centre

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
• Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
• Ensure adherence to clinic procedures and protocols.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Ability to assist doctors with pre and post-treatment procedures.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing exceptional care to our customers and contributing to the success of our clinic.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Stay within close proximity to the counter to fulfill duties effectively.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Relevant administrative experience preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing top-quality care to our customers and contributing to our team's success.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Responsibilities:

• Responsible for daily customer service operations.
• Work closely with Company Airfreight department to streamline processes and reduce wastage.
• Responsible for new business implementation.
• Understand customer requirements and take lead for business implementation.
• Promotes a continuous learning culture and partner with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain operations excellence.
• Responsible for team’s yearly appraisal.
• Maintain of team’s training records.

Requirements:

• Minimum Diploma / Degree in Logistics / Supply Chain Management industry or related discipline
• Minimum 2 years relevant experience in the airfreight / logistics / transportation industries
• Experience in managing a team
• Customer fronting/engagement experience preferred.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Job Summary:

We are seeking an experienced UI/UX Lead to join our team at Singapore First Aid Training Centre. As a UI/UX Lead, you will be responsible for leading the design of user-centred digital products that support our first aid training programs. You will work closely with our product team, software developers, and stakeholders to design intuitive and engaging user interfaces and experiences that meet our customers' needs.

Key Responsibilities:

- Design Vision and Strategy:

o Develop a deep understanding of our customers' needs, preferences, and pain points through research and analysis.

o Define the design vision, roadmap, and priorities in alignment with the company's overall strategy.

o Collaborate with the product team to ensure design alignment with product goals and objectives.

- Analysis and Research:

o Gather insights from user research to understand customer behaviour, preferences, and their pain points.

o Analyse research data to identify trends, patterns, and areas for improvement.

o Develop user personas, user journeys, and user flows to inform design decisions.

- User Experience (UX) Design:

o Lead ideation sessions including team ideation and user co-creation including the development of wireframes, user flows, prototypes, and high-fidelity mock-ups to communicate design concepts and interactions effectively.

o Collaborate with business teams to ensure user insights are tightly integrated into roadmaps and the UX process is integrated into agile cycles of development.

- User Interface (UI) Design:

o Design visually appealing and consistent user interfaces that align with our brand guidelines.

o Develop high-fidelity prototypes and design specifications for development.

o Ensure design consistency across all digital products and platforms.

- Design Testing and Iteration:

o Conduct usability testing and gather feedback to iterate and improve design solutions.

o Collaborate with the development team to ensure design integrity during implementation.

o Analyze user feedback and metrics to inform design decisions and improve user experiences.

- Design Leadership:

o Lead and mentor a team of designers to ensure consistent design quality and vision.

o Collaborate with cross-functional teams to ensure design alignment and integration.

o Conduct & facilitate requirements, design, implementation reviews and critiques of other people's work to create achievable, measurable & impactful goals.

o Develop and maintain design standards, guidelines, and best practices.

Requirements:

- Bachelor's Degree in Design, Human-Computer Interaction, or related field.

- At least 5 years of experience in UI/UX design.

- Strong portfolio showcasing user-centered design solutions.

- Excellent design skills, including user research, wireframing, prototyping, and visual design.

- Well-versed in UX design software such as Figma and FigJam, which helps to create intuitive and engaging designs.

- Strong understanding of design principles, human-centered design, and design systems.

- Excellent communication, collaboration, and project management skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

Nice to Have:

- Experience in the education or healthcare industry

- Knowledge of first aid training or emergency medical services

- Certification in design or related field (e.g. CUXP, UXDC)

- Experience with design tools like Sketch, Figma, Adobe XD, or InVision

- Familiarity with front-end development frameworks like React, Angular, or Vue

- Experience with design systems and accessibility guidelines

- Knowledge of user testing and usability metrics tools like UserTesting, TryMyUI, or Google Analytics

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing organization

- Professional development and growth opportunities

- Collaborative and supportive work environment

- Flexible working hours and remote work options

- Access to the latest design tools and technologies

- Recognition and rewards for outstanding performance

- Opportunity to make a meaningful impact in the lives of our customers and the community

If you are a motivated and experienced UI/UX Lead looking for a new challenge, please apply with your resume, cover letter, and portfolio.

• Working day: Mon to Sun, 5 day work week
• Salary: $2500 - $3000
• Working location: Somerset / Tanjong Pagar / Orchard / City Hall
• Working hours: 44h/week

Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Summary

The Customer Service officer is primarily responsible for the liaising with SSW’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.

Role and Responsibilities

• Inbound and outbound process - receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the Warehouse Management System (WMS)
• To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
• Ensure daily, weekly and monthly reports are up-to-date and provided to Department Head on a timely basis.
• Communicate discrepancies/issues to team supervisor/manager when necessary
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
• Making sure that workplace safety rules & SSW Policy are being followed
• Ensure all customers' standard operating procedures are followed and updated
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

To be successful in this role you will require the following:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated warehousing and customer service experience
• Excellent written and oral communications skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently and a team player
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management

Additional Notes:

Work Location: 2 Kaki Bukit Rd 3, Singapore 417837

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

mon - fri office hours

1 half sat a month

You will provide frontline customer service for the Division of Pre-Operative and Admitting Services (POAS). Your role includes providing pre-operative scheduling and coordination services, advising patients on their admission process, providing financial counseling, as well as collecting deposits from patients.

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Company Name: Laguna National Golf Resort Club

Job Position: Senior Customer Service Assistant - Driving Range

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

*Only shortlisted candidates will be notified.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are seeking for IT Support and Laptop Technicians to join our technical team.

Preferably past experience or background in computer hardware repairs, computer troubleshooting skills.

This role involves diagnosing and resolving technical issues, performing hardware and software installations and replace laptop parts.

Key Responsibilities:

• Diagnose and repair hardware and software issues on laptops and other tablet devices.
• Perform hardware upgrades and installations.
• Provide technical support and assistance to end-users.
• Maintain accurate records of repairs and services performed.
• Ensure timely resolution of technical issues.
• Collaborate with team members to improve overall service quality.

Qualifications:

• Basic knowledge of operating systems (Mainly Windows OS/Mac OS)
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication skills and customer service skills.
• Detail-oriented with the ability to manage multiple tasks effectively.

Key Responsibilities:

Administrative Support:

• Conduct research, collect and analyze data to prepare reports and documents.
• Assist in planning and coordinating drivers, sales team and customers schedule.
• Answer and manage incoming calls, emails, and other communications.
• Act as a liaison between the management and staff, relaying information, requests, and directives.
• Maintain office files, both electronic and hard copies, ensuring they are organized and up-to-date.
• Develop and maintain a filing system for easy retrieval of documents.
• Ensure all sensitive information is handled with confidentiality.
• Oversee and order office supplies, ensuring the office is well-stocked and organized.
• Handle office equipment maintenance and coordinate with vendors for repairs and services.
• Assist with other administrative tasks such as timesheets, and jobsites tracking.
• Track project timelines, deliverables, and follow up on pending tasks.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience as an administrative assistant or office admin assistant.
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Excellent written and verbal communication skills (Mandarin speaking plus point).

• Well Established Company
• Basic $2500 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Bishan
• Working days: Tuesday to Saturday
• Working hours: 9.00am to 6.30pm

Key Responsibilities:

• Invoice Processing: Generate and distribute invoices accurately and in a timely manner.
• Payment Processing: Record cash receipts and ensure timely deposit of payments.
• Accounts Monitoring: Monitor accounts to identify outstanding debts and manage collection efforts.
• Reconciliation: Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted.
• Customer Communication: Correspond with customers regarding overdue payments and payment terms.
• Reporting: Prepare reports detailing accounts receivable status and collections progress.
• Documentation: Maintain accurate records and documentation of invoices, payments, and transactions.
• Team Collaboration: Collaborate with other departments, such as sales and customer service, to resolve billing issues and improve collection processes.
• Process Improvement: Recommend and implement improvements to accounts receivable processes to streamline operations and enhance efficiency.
• Other ad hoc duties as assigned.

Requirements:

• Possess minimum Diploma in Accounting, Finance, or related field preferred
• Minimum 1 years relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Duties:

Children’s Learning & Development (include Curriculum and Pedagogy)

• Prepare the concept planner based on lesson plan given, including clear objectives and learning outcomes that will engage children and to meet varying needs and learning styles of children.
• Modify (if necessary) and carry out appropriate instructional and learning strategies, activities, materials, and equipment and reflect understanding of the learning styles and needs of children.
• Prepare creative activities in arts and craft, story-telling, imaginative games, singing and listening to music.
• Prepare outdoor games for children to play that improve their coordination, concentration and motor skills.
• Adapt teaching methods and instructional materials to meet children’s varying needs and interests.
• Plan and prepare class projects, field trips and other experiential activities and guide children in learning from these activities.
• Develop and shape children’s character and moral values.
• Be a team player in projects, centre activities and coverage of peers’ duties where necessary.
• Evaluate the effectiveness of lesson plan and feedback to Principal

Custodial Care

• Be respectful, responsive and reciprocal with each child.
• Ensure safety and well-being of children at all times.
• Inculcate proper eating habits and personal hygiene.
• Settle new children by making them feel secure.
• Ensure correct medication is given to the child.
• Attend to children’s basic needs by feeding them, showering, dressing them and changing their diapers. (IC)

Class Management

• Establish and implement rules for behaviour and procedure for maintaining order.
• Have a classroom management system to ensure class runs smoothly.
• Implement positive discipline when required.

Evaluation

• Observe and evaluate children’s performance, behaviour, social development and physical health and make note of progress.
• Conduct assessment of children’s abilities and progress and use results to plan instructional activities.
• Identify children showing signs of emotional, developmental or health-related problems and discuss them with supervisor, parents/guardians for follow-up.
• Prepare reports and portfolios on children.

Environment

• Ensure classroom, equipment and facilities are clean, well-maintained, safe and secure at all times.
• Decorate classroom to keep it current 4 times a year.
• Organise and label materials, and display children’s work in a manner appropriate for their age and perceptual skills.
• Perform basic cleaning duties such as disinfecting toys and equipment or cleaning up areas after mealtimes or snacks.
• Be familiar with emergency procedures.

Collaborating with Families and Community

• Engage families/community through activities and plans by Principal (e.g. Chinese New Year Celebration, reading programme).
• Communicate clearly and effectively with children using words they can hear and understand.
• Keep parents/guardians informed of programme expectations, activities and progress of child.

Child Safety

• Maintain close supervision to ensure the safety and wellbeing of every child within or outside the centre at all times when the children are in our care.

Child Management

• Maintain respectful, responsive and reciprocal relationships with children at all times.

Professional Development

• Attend training, workshops, conferences in order to maintain and improve professional competence.
• Share best practices or learning acquired.

Professionalism

• Exercise integrity at all times.
• Live up to company’s mission, vision and values.

Duration:

• 3 months contract, subject to extension

Location:

• Sengkang (might be deployed to another location based on business needs or on an exigency basis)

Working Hours:

• Monday to Friday, 8.30am to 5.30pm (6 hours per day)

Salary:

• up to $3000 based on experience

Requirements:

• Minimum O level with 1-2 years working in education centre

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through walk-in, phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Provide support and assistance to team members when necessary.

Key Responsibilities:

• Management of the Service Department: Responsible for overseeing all aspects of the Service Department's operations, focusing on business growth and profitability improvement. Tasks include handling service calls, scheduling resources, maintaining staffing levels, generating sales revenue, ensuring suitable margins, and managing stock and equipment controls. Coordination with production staff is also crucial.
• Management of Staff in Service Department: Direct supervision and management of the service team, ensuring efficiency, productivity, and adherence to company standards.
• Development and Management of Service Customer Base: Build and maintain relationships with customers, ensuring their needs are met and promoting ongoing service contracts.
• Management of Debt Collection: Oversight of debt collection efforts related to service department customers, ensuring timely payments and resolving any outstanding issues.
• Assist in Developing Preventative Maintenance Business: Support the General Manager in expanding the Preventative Maintenance business segment, aiming for specific growth targets.
• Technical Advice to Customers: Provide informed and accurate technical advice to potential customers regarding servicing of the company’s products.
• Quotation Preparation: Promptly prepare quotations for supply, repair, or installation of products as requested by potential customers.
• Coordination of Service Requests: Inform service clients about the schedule of their service requests, coordinating effectively between service crews and customers to ensure timely and cost-effective delivery of services and products.
• Occupational Health and Safety: Assist in maintaining occupational health and safety standards for employees and subcontractors.
• Quality Standards: Ensure overall quality standards for service work performed, maintaining high levels of customer satisfaction.
• Collaboration and Objective Alignment: Work closely with Directors, General Manager, and Senior Managers of affiliated companies to achieve common business objectives and explore growth opportunities.
• Production Paperwork Detailing: Assist in detailing production paperwork to ensure accurate manufacture of the company’s door products as required by clients.
• Dispute Resolution: Effectively negotiate and resolve disputes related to customers, suppliers, or other parties as they arise during business operations.
• Invoicing and Documentation: Prepare paperwork for invoicing related to serviced products, ensuring timely processing and mailing before the end of each month.
• Incident Reporting: Alert Directors about any incidents or matters (e.g., product liability, public liability, workers' compensation, disputes) that may impact the company or require attention.
• Compliance: Adhere to company policies and procedures at all times.

Skills & Experience:

• Excellent knowledge of company products and services to meet customer requirements effectively.
• Proficiency in computer use, including Microsoft Office suite.
• Strong time management skills with the ability to work efficiently to meet deadlines.
• Effective communication skills and ability to build strong relationships.
• Well-developed organizational skills with a focus on coordinating paperwork and reporting requirements.
• Efficient problem-solving abilities and assertiveness coupled with a positive attitude.

This role demands a proactive and organized individual capable of overseeing diverse responsibilities within the Service Department, from operational management and customer relations to financial oversight and compliance with company policies.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

The L.E.K. IT Department is seeking a Service Desk Analyst to join the team. This position will report directly to the Regional Service Desk Manager and take day-to-day technical direction from the Service Desk Team Lead.

The Service Desk Analyst provides excellent customer service one on one, follows written instructions to resolve basic problems, is respected and works well with teammates, takes direction well, executes assigned project tasks on time, administrates user accounts, and executes basic scripts within their role.

Responsibilities include, but are not limited to:

• Troubleshooting of routine hardware and software issues handled courteously and expeditiously
• Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging • Updating and keeping our inventory accurate
• Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites
• Documenting, tracking, and monitoring all work item and resolution activity in the ITSM software to ensure a timely resolution
• Escalating issues of a higher complexity to Level 2 and Level 3 specialists when appropriate
• Participating in team projects that enhance the quality of service
• Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, Mac OS, iOS, and Android
• Searching online for practical solutions when they are not documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase
• Providing off-hours support on a scheduled rotation
• Other IT related functions and projects as requested that are not limited to daily IT support

Qualifications:

Technical Skills

• Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
• General understanding of O365, Active Directory, SharePoint, VPN and remote access clients, printers, and other peripherals

Work Style

• Excellent verbal and written communication skills with technical, non-technical staff, and end-users
• Excellent customer service, including empathic listening skills
• Solid self-starter with the ability to work in a team environment
• Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale
• Excellent organizational skills, prioritizing and managing multiple tasks
• Solid ability to offer and accept feedback and constructive suggestions

Professional Experience and Education

• At least 3 years’ experience in a customer focused role
• At least 2 years’ experience in a Service Desk role of increasing complexity
• Experience in a senior role
• Bachelor’s degree or certificate program
• ITIL Foundation or equivalent knowledge
• Latest Microsoft Windows certification or equivalent knowledge

CUSTOMER SERVICE MANAGER - SINGAPORE

STATUS: FULL TIME

START DATE: ASAP

COMPANY BACKGROUND

WOORAILOORA PTE LTD (W) provides a selection of curated premium to affordable professional hair and beauty solutions across Asia. With a focus on stylist & salon education, lasting customer service and a nurturing mindset for our brands commitments to social and environmental causes.

We offer Professional Salon Solutions, where professional service meets professional brands for Hairdressing Supplies and Beauty Supplies.

BUSINESS ROLE

This key role in our business reports to the Business Leader where your goal will be to provide prompt and accurate service to our Business Consultants Vendors, and Clients. You will strive to consistently meet or beat the established Sales Order Processing targets and our Customer Service Level Agreements (SLAs). Duties will require:

• High volume order processing from stores, online and regional distributors

• Review of PO's, pricing, and quantities to ensure invoicing is accurate

• Wholesale order management and reviewing minimum order quantities

• Work collaboratively across Warehouse and Vendors to ensure accuracy of orders

WORKING RELATIONSHIPS

• BUSINESS LEADER – Assist in the handling of day-to-day business activities.

• BUSINESS CONSULTANTS – Service support to attract & retain customers.

• WAREHOUSE TEAM - Guide our warehouse team on client order processing.

• CLIENTS – Assist with enquiries to help drive sales and business growth.

• VENDORS – Oversee the import and export of goods through our appointed vendors

RESPONSIBILITIES

INVENTORY MANAGEMENT

• Monitor stock movement in and out of all warehouses to ensure inventory accuracy.

• Process stock adjustment aligning physical stock level.

• Perform monthly stock reconciliation with warehouse.

• Facilitate and process annual stock take.

• Generate expiring stock list on regular basis and flag the risk to management.

• Dispose unwanted stock in a compliant method.

CUSTOMER SERVICE

· Provide priority-level service to our clients while interacting with the finance, sales, marketing and warehouse departments

· Engage and service customers through multi-channel communication.

· Maintain and exceed industry standard service levels in response time.

· Resolve customer issues to achieve the highest level of customer satisfaction and first contact resolution

· Manage critical relationships with external customers, as well as, inside management within intra-company workings

· Develops, run and maintain reports

· Process improvement and service level improvement

ABOUT YOU

This position would suit someone with a background in B2B supply chain & / or Customer Service.

• Available to start the role ASAP

• Minimum 2 years’ experience in Customer Service related roles

• Previous experience working with an ERP system

• Previous experience managing relationships with freight forwarders and vendors

• Intermediate Excel skills

• Strong communicator to facilitate business partnering

• Attention to detail

• Able to prioritise and manage multiple deadlines simultaneously

BENEFITS

· Competitive Salary + a Bonus plan for the right candidate

· A vibrant and fun work environment

· Small but fast growing company

· Career Advancement

· Laptop & Phone

· Monday – Friday (9am – 6pm) working hours

· Health Benefits and Annual Health Screening