Total 46,476 Customer Service job vacancies in Singapore

About the company
Situated in Singapore's Central Business District (CBD), a well-funded startup focusing on corporate services for overseas clients is seeking a hands-on Accountant with experience working in a corporate service firm.

About the job

In this role, you will directly collaborate with our founding team to manage day-to-day financial operations and accounts for the clients. Reporting to the sales team, your primary focus will be on ensuring compliance with Singapore accounting standards and regulations initially, with opportunities to expand your expertise to include offshore clients under the guidance of experienced team members. Your responsibilities will involve maintaining accurate financial records, processing invoices and expense claims promptly and accurately, and preparing comprehensive financial reports and statements. Additionally, you will work closely with other departments to gather necessary financial information and address any discrepancies efficiently. Overall, you will play a vital role in supporting the financial integrity and compliance of the organization.

Skills and experience required

The ideal candidate should have at least 1 year of experience in corporate service firms, with proficiency in handling full sets of accounts and advanced Microsoft Excel capabilities. You are comfortable working in the office 5 days per week in the CBD.

Why is this a good role?
This role presents an exciting chance to excel in a dynamic, fast-paced environment with ample opportunities for career advancement. With the perk of unlimited annual leave and a stimulating work atmosphere, driven individuals can thrive and innovate, making it an ideal environment for those seeking career growth and success.

If you are into a hands-on environment, please click the 'apply' function for a smooth easy process to register your interest and CV for the role. Consultant-in-charge: Stella Tan (EA: 94C3609 \R1984239). https://www.linkedin.com/in/sgtanstella

Job Scope:

• Perform general accounting functions (eg. Revenue accounting, payable processing, billings and preparation of monthly management reports, etc
• Facilitate the annual financial audit field work
• Assist in generation of additional reports for annual Strategic Business Planning, Budgeting Exercise and Half-Year Review, annual tax queries
• Perform bank reconciliation
• Prepare monthly audit schedules, management reports and quarterly GST return
• Coordinate with various centre and departments

Job Requirements:

• Singaporeans Only
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.
• Diploma holder with at least 5 years’ or degree with 2-3 years’ experience in the related field is required for this position
• Preferably specialized in Finance - General/Cost Accounting or equivalent.
• Value added; has the knowledge for AIMS/SMART System

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Position: Sales Admin (Sales Coordinator/Customer Service)
• Location: Jurong East (walking distance from MRT)
• Working Hours: Monday to Friday (8.30am - 5.30pm)
• Salary (commensurate with experience): Up to $3,200 + Performance Bonus (Up to 3 Months)
• Duration: Permanent
• Industry: Manufacturing

Main Responsibilities:

• Attend to customers’ enquiries & daily quotations
• Co-ordinate sales requests such as checking stock availability and delivery schedules
• Preparation of quotation, sales orders, purchase orders, delivery orders etc
• Coordination between customer and suppliers
• Provide assistance to sales teams in daily operations and administrative work
• Any other ad-hoc duties as assigned

Requirements:

• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
• At least GCE ‘O’ Level or equivalent
• Minimum 2 years of relevant working experience

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

• Assess the community health and social care needs
• Coordinate support and service placement (where required)
• Develop and implement calendar plan of social and health activities for seniors
• Monitor service users' physical/emotional/social need and conduct care assessment
• Individualised Care Plan for each service user with relevant stakeholder and encourange to participate in programmes and activities
• Participate in case management discussions with external service providers
• Perform community profiling and identify the needs, interests and capabilities of residents
• Monitor and statistics and records of the services rendered
• Liaise with outside agencies on matters related to the service users
• Mentor staffs/volunteers and participate in staff development programme

Requirements :

• Singaporean Only
• Diploma/Degree in Social Work
• Able to assist with Basic translation from English to Mandarin
• Full Time Position; Mon to Fri 9am - 6pm

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Job Descriptions:

• Plays a central role in providing nursing care to home care patient
• Perform basic nursing procedure like NGT insertion, Wound dressing, suctioning, injection and urinary catheterization
• Medication Management

Job Requirements:

• Singaporeans Only
• Registered with Singapore Nursing Board
• Diploma in Nursing/ Degree in Nursing
• At least 2 years of nursing experience
• Proactive and self motivated
• Monday to Friday
• 9am to 6pm

Interested applicant please check out Aber Care website for more details email us at [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA | Registration No. R24119504

As a Category/Space Management Executive, he/she will work closely with buyers on sales and space utilization review of product categories to achieve targets set in category plans, manage maintenance of home shelf and promotion planograms in accordance to schedule and ensure planogram changes are implemented smoothly and on-time, as well as responsibility on the analysis report.

What Awaits You:

1. Effective range and assortment planning for planogram. Proper planning on execution with follow ups to ensure smooth process on Planogram Change as per schedule.

• Support in the timely maintenance and execution of all planograms to stores weekly via Spaceman Program
• Troubleshoot for Planogram issue between store & buyer.
• Assist in creation & smooth implementation of all planograms requested by Space Development Manager and Merchandise Manager
• Manage the accurate linking of planograms to all new and renovated stores
• Resolve any issues arising from space management (trouble shoot)
• Perform any other duties as assigned by Management.

2. Responsibility on regular and ad hoc analysis report

• Category productivity report
• Management weekly report
• Nielsen report for Marketing/Finance
• Any ad hoc report if any

3. Administration work on refit POG planning

• Update and tagging Planogram to space master.
• Update floorplan on any brand movement change

4. Perform any other duties as assigned by Management.

We Are Excited About You If You Have:

• Diploma in Retail Management or equivalent
• Minimum 1 year of relevant experience in FMCG retail
• Meticulous, detailed and highly organized
• Able to work independently
• Knowledge of Spaceman program
• Good communication skills
• Good analytical thinking skills & planning skills
• Ability to multi task
• Conceptualization skill of floorplan
• Good in Microsoft Excel and Microsoft Power point
• Digitally Inclined

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.

Healthcare settings recruiting Human Resource Executive.

Job Scope:

• Manage full spectrum of recruitment process.
• Responsible for full spectrum of HR functions:
• Recruitment, interviewing, appointment, resignation/termination training and development
• Performance management, compensation and benefits
• Work Permit and pass applications
• HR and personal data protection policies, SOPs, employee handbook
• Training-related funding applications (WDA, VCF, SDF etc)
• Good understanding of Singapore employment act.

Job Requirements:

• Singaporeans Only
• Min Diploma in Human Resource or other relevant certificate
• 2 years relevant work experience
• Work location: Central
• 5.5 day work week

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Healthcare settings recruiting Assistant Human Resource Manager.

Job Scope:

• To identify manpower needs with department managers and establish manpower budget
• To develop and implement recruitment strategies and action plans
• To review on-boarding policy and process with induction checklists
• To prepare monthly manpower/ HR reports
• To review, align and deploy human resource policies and procedures to meet business needs, audit standards and compliance with regulatory and ethical requirements
• To review and implement Employee Handbook that an accurate & professional medium of reference for employment benefits
• To create, review and update job descriptions to ensure that they are in compliance with the requirements by MOH
• To review and enhance job grade structure and salary scales so as to ensure that the groups of jobs are competitive externally and equitable internally
• To develop Talent Management Scheme so as to retain high potential employees who can be developed for succession planning.
• Perform Employee Engagement related matter
• Support in monthly payroll
• Perform HR Administrative role

Job Requirements:

• Singaporeans Only
• 3 years HR work experience
• Minimum Degree in Human Resources or any other relevant certificate
• Familiar in Employment Act and EMFA
• Comfortable to engage foreign worker
• 5.5 Work day

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Temp Receptionist

Locations: One North

Durations: ASAP - 2 Months

Salary: $12/per hour

Working Hours:

Mon - Fri: 9:30am-6:30pm/10:30am-7:30pm, rostered

Job Scope:

• Greet and assist visitors.
• Answer phone calls and direct inquiries.
• Handle incoming and outgoing mail.
• Assist with clerical tasks as needed.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

KEY RESPONSIBILITIES AND RESULTS

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirement

• Min Diploma in IT related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Operating Hours:

Mon-Fri: 08:30 AM to 6:00 PM

Sat/Sun/PH: Need to rotate to cover alt Sat/Sun/ PH from 08:30 AM to 6:00 PM.

Job Summary:

• Industry: Healthcare
• Employment type: 2-year contract

Job Requirements:

• Provide concierge services to clients/families and support them in navigating the social-health system by providing information, advice, and resources on parenting practices, peer support, and social support
• Screen clients/families and provide basic health education and personalized guidance on pre-conception, antenatal, post-natal, infant-related, and maternal-child mental health-related issues
• Work with community programmes on personalized referral tracks and services to enhance follow-up of the respective identified clients/families on a timely basis
• Promote and refer clients/families to social/community services such as parent support groups, marriage/parenting/grand-parenting programmes
• Maintain all records and other data collection accurately on a timely basis
• Helm the community mode to reach and provide basic services and education to residents who do not frequent hospitals/polyclinics
• Publicize mother-child dyad and parenting programmes to the community
• Engage clients/families in need of subsidized services and facilitate enrolment in required social or health services
• Conduct and analyse survey gathered from users' feedback
• Any other responsibilities assigned

Job Requirements:

• Diploma in Health Promotion and Science will have an added advantage
• Preferably with some working experience in healthcare
• Proficient in Microsoft Office applications
• Savy in navigating IT programs
• Good communication and coordination skills
• Able to work 5.5 days per week

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

About Us

Quintessential Education (QE) is Singapore’s leading education provider of pre-tertiary academic programmes and university admissions courses for IGCSE and IB students. We are committed to providing an industry-defining service to help our students achieve academic excellence, ignite opportunities and guide them towards success.

We are looking for committed and talented additions to our team. As an ideal candidate, you should display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your community. You should be able to work with the team to meet deadlines and instill a culture of continuous work improvement.

As part of the position, you will work with the founders, Ivy League and Oxbridge graduates and other high-performing teammates.

Job Duties

• Develop, implement, and review operational procedures. These include student enrolment, classroom schedule, payroll, and bookkeeping duties

• Prepare invoices, collect payments, and follow up with customers on administrative matters

• Facilitate submission of annual regulatory documents and enforcement of compliance with work regulations

• Post ads, assist in HR interviews and onboarding for tutors and staff

• Assist in Enquiries

Job Requirements

• Be based in Singapore

• Be able to commit for at least 1 year

• Undergraduates, fresh A-level and IB graduates are welcome to apply.

• Basic accounting skills

• Good communication and interpersonal skills

• Strong research and analytical skills

• Strong time management and organisation skills

• Ability to work independently and as a team

• Strong sense of responsibility to complete tasks within deadline

• Strong problem-solving skills in optimising workflows and work problems

• Knowledge of business software (Microsoft Office, Notion, Zapier, Airtable, Google Suite) and aptitude to learn new skills is a plus

Additional Details

Working Hours: Sundays 10.30 am - 5.30 pm

Salary: $13/hr

Commitment: Freelance, must be able to commit to at least 12 months of work

Benefits:

-Employee Discount

-Professional development

-Flexible Schedule

Schedule

-Day Shift

Work Location

-In Person

Expected Start Date: Mid April 2024

Office Location: 545 Orchard Road, #14-06, S238882

Interested parties should email their CV to hr@qeducation.sg. and complete this form at https://airtable.com/appLOyBp6pO9hqRch/shrvuh9XnleFVLAkN .

Shortlisted candidates will be invited for interviews and assessments.

#education #IB #operations #QE #IGCSE #MYP #PYP #internationalschools

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Prepare and submit all system maintenance forms to GBA daily before the cut-off time
• Prepare payment requisition
• Prepare monthly billing for claims/promotion/new product listings, & etc
• Liaise with suppliers on promotions forms and claims and settle discrepancies
• Prepare and compile agency format for submission to marketing, store bulletin and letter of authorization to vendors
• Prepare sales report and analysis for Merchandise Manager and Category Manager
• Prepare article creation for national Brand and own Brand
• Prepare supply chain OSD file and spaceman file
• Raise supply chain: GRN888, GRN999, ad-hoc allocation and expiry feedback
• Prepare promotion listing via securing support, consolidation and running tool
• Prepare BMO slides presentation and meeting
• Any other ad-hoc administrative tasks

Requirements

• Diploma in Business Management
• Min 1 year of relevant experience in retail or FMCG industry
• Dynamic, self-motivated and able to work under pressure
• Possess excellent communication (spoken and written) and interpersonal skills
• Proficient in MS Excel and Powerpoint

Benefits

Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement

Location: Tampines North

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to production environment in accordance with project methodologies.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
• Conduct user requirement analysis for application enhancements.

Requirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 3-8 years’ experience in IT industry, inclusive of 2+ years’ experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Project deployment in Telecommunication Data Centre landscapes at various locations
• Executing installation, commissioning, and testing of transmission/DWDM systems
• Managing and resolving issues with telco equipment, including RMA processes
• Conducting software and firmware updates on systems

Requirements

• Fiber Optics Transmission Systems and Data Networking
• Test equipment and Systems Integration
• Experience with Visio, Linux Red Hat
• Familiarity with Ciena 6500 equipment is beneficial

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Drive service operations and management of major incidents.
• Work with Level 2/3 application support teams to use monitoring tools to uncover the backend dependencies for mission critical applications and make sure that they are instrumented appropriately
• Develop/build dashboards to show the overall health of a complex application and other accompanying dashboards to show the health of dependent systems
• Work with incident, problem and change managers to implement requirements for APM.
• Work with project team, finance and institution on cost recovery model for KTLO activities

equirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• 10-15 yrs of Technical / Application experience
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested applicants, please email your updated CV to [email protected]

Position Applied: PSA

EA Personnel No: R23114223

EA Personnel Name: Lynn Ho

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Focus Movement is seeking experienced customer service personnel to join their dedicated front desk team.

REQUIREMENTS:

• Minimum 2 years' customer service experience
• Enjoys client interaction and service oriented
• Detailed, meticulous and able to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Prior experience in admin/face to face customer service work
• 5 to 5.5 day roster basis, one to two weekend shift in a month

MAIN JOB SCOPE:

• Attends and replies to client inquiries and bookings through face to face, WhatsApp, phone call, social media and email.
• Maintain general cleanliness and orderliness of the studio
• Ad hoc task as assigned

Thank you for your time, we regret that only shortlisted candidates will be notified.

· Responsible to provide a safe environment during activity sessions which encourages participation and social inclusion, which promotes a healthy well-being of the clients.

· Actively assist in the implementation of programmes ensuring that they remain relevant to the wellbeing of seniors.

· Assist to engage community partners, build effective and sustainable partnerships with them to serve the needs of the seniors

· Effective follow up skills and able to meet short turnaround time.

· Ability to handle confidential information due to PDPA.

· Collaborating with other departments to achieve overall mission and goals.

· Ensure all seniors are duly registered in our membership database and screened with the AIC Community Screener Tool. Seniors who require befriending will be registered in the Integrated Referral Management System (IRMS).

· Coordinate festivities and regular programmes at the centre and engage vendor or corporate/student volunteers to facilitate the sessions.

· Assist to oversee senior attendance, including house visit, distribute rations, outings, video conferencing, classes and festivities.

· Work closely with Reporting Officer on engagement strategy to ensure KPI can be met.

· Ensure reports are accurately generated.

· Liaise with relevant agencies on funding for programmes.

Requirements

· Minimum Diploma in related discipline or its equivalent

· Min.1 year relevant experience in social services agencies

· Passion for working with seniors in the senior care centre and community setting

· Good communications skills, a team player, able to work independently.

· Tech savvy and proficient in MSOffice

· Ability to communicate in local dialects will be advantageous

· Require to attend/organise events during weekends, if any

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

-Collaborative Practices Across Disciplines and Sectors – Level 3

-Diversity Awareness and Management – Level 3

-Social Service Programme Development – Level 3

-Social Service Programme Evaluation – Level 3

-Social Service Programme Implementation – Level 3

-Stakeholder Management – Level 3

-Trends Evaluation and Application – Level 3

Good-To-Have Competencies

-Social Sector Policy Influence – Level 3

Critical Core Skills

-Communication - Intermediate

Influence - Basic

-Collaboration - Intermediate

-Adaptability - Intermediate

-Decision Making – Basic

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Work hrs: Mon-Fri, Office Hrs
Salary: $3000 - $4500 (+1.5 months completion bonus)
Duration: 1 year

Job Scope:
• Ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• Handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:
- Minimum Diploma/Degree in real estate

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd

99C4599

Salary: $2500-$3200
Duration: 1 year
Working hrs: Office hours, Monday - Friday

Job Scope
- Receive instructions and documents via emails and transfer these information to Sharepoint to be accessed by different internal stakeholders. Mainly using excel.
- Coordinate with many different stakeholders on appointment booking
- Ensure documents for candidates are saved in sharepoint accurately and timely within the next working day
- Prepare statistics/ reports for both internal and external customers - (weekly and monthly reports)
- Able to handle some stress as short turnaround required by clinics - Able to work independently
- Handle feedback and manage resolution of issues with external clients and internal stakeholders
- Assist with preparation of proposals, pricing requests, execution and follow up - Work cohesively with all internal stakeholders (sales, shared services, call centre, ops etc)

Job Requirements
- Minimum diploma/degree in any field
- Relevant healthcare experience

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd

99C4599

Job Description

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project
• Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Ability to work independently and collaboratively within a team
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.