Total 45,491 Customer Service job vacancies in Singapore

L2 Engineer

(1.) To collect| collate and publish project/program reports to various stakeholders

(2.) To coordinate all periodic reviews| prepare MOMs and Track to closure of all action items

(3.) To execute resource management plan as defined by delivery managers (execute on-boarding| training and resource release| BRQs etc..)

(4.) To monitor project health status and timely reporting on all aspects of the programs

(5.) To track progress on implementation of best practices| processes and standards/tools

We are hiring for the role of Clinic Receptionist / Customer Service.

Psych Connect is a Psychological clinic. We cater for expat and local families and individuals. We work with both children and adults and cover clients from a diverse demographic background. We are looking for someone who is warm and caring toward the families we work with but, also is organized and work in a fast paced environment.

• Manage customers’ inquiries about the services offered by the company promptly.

• Support therapy team with scheduling client appointments.

• Perform general admin duties and good follow up on emails & calls received.

• Collection of payment; using NETS, credit card machine.

• Attend to all incoming and outgoing calls.

• Attend to walk-in customers inquiries.

Requirements:

• Diploma in any discipline.

• Experience in front line customer service is preferred. • Ability to multi-task, prioritize and work in a fast pace environment.

• Proficiency in MS Office (Word & Excel).

• Good written and spoken skills in English.

• Excellent customer service and strong office administration skills (including being comfortable with technology and computers).

• 5 days work week (one of work days will be a Saturday).

• Salary will commensurate with experience.

In your CV, please state:

• Reason for leaving each past employment

• Current and expected salaries

This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities:

• Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems.
• Works with service desk and RDS as appropriate to determine and resolve problems received from clients.
• Responds to support requests from service desk, users and other infrastructure teams.
• Performs upgrades as directed to ensure the longevity of equipment.
• Keep track of request and make sure they are implemented as planned.
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
• Provide weekly reports.
• Implement best practices.
• Be the single point of contact with customer.

Requirements:

• Bachelor’s degree / Diploma in Engineering, Computer Science, Management Information Systems, or related field.
• Minimum 5+ years of experience from the desktop environment.
• Have some level of technical understanding of the products building up a desktop service.
• Exposure on managing remote sites.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Windows and Novell Operating systems.
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
• Servers: Windows 2000, Windows 2003, Windows 2008.
• Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007.
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Internet browsers (e.g. Explorer, Chrome, Firefox).
• VPN and remote dial-in users.
• Support for laptop, desktops, AV Devices and printers.
• PDA and blackberry support.
• Apple Ipad Device support.
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc.

We are partnered with an established oragnisation in search of a Data Center Engineer.

12 Hours Rotating Shift

The Data Center Engineer will focus on the installation, maintenance, and management of data center hardware and infrastructure. This role is responsible for monitoring hardware performance, maintaining an accurate inventory of data center equipment, and coordinating with vendors for procurement, repairs, and warranty services. The technician will ensure that all hardware operations support uptime requirements and efficiency across the data center.

• Hardware Installation & Maintenance: Install, configure, and decommission servers, storage devices, network equipment, and other hardware as required. Conduct regular maintenance, diagnostics, and troubleshooting of hardware systems to ensure optimal performance and reliability. Coordinate and perform hardware upgrades or replacements to maintain up-to-date infrastructure.
• Vendor Coordination & Management:Engage with vendors to source, order, and manage hardware procurement, ensuring timely delivery and installation. Handle vendor communications for equipment maintenance, repairs, and warranty claims. Review and evaluate vendor performance, track service agreements, and escalate issues as needed.
• Data Center Operations Support:Perform regular walk-throughs and visual inspections to ensure hardware and environment meet operational standards. Monitor power and cooling systems, coordinate with facility teams for any required adjustments to environmental conditions. Ensure data center hardware setups align with SLAs and availability targets, reducing downtime risks.
• Documentation & Reporting:Keep thorough records of installations, repairs, configurations, and hardware movements within the data center. Develop and maintain SOPs for hardware management, vendor coordination, and inventory procedures. Generate and present regular reports on inventory levels, vendor issues, and hardware performance metrics.
• Security & Compliance:Ensure compliance with security protocols and data center access policies, managing hardware-related security aspects. Support periodic audits for physical security and inventory management to align with company standards and regulations.

Qualifications:

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred but not required).
• CAT 1 Security Clearance
• Experience: 1-3 years of experience in data center hardware management, IT infrastructure, or a similar role.
• Certifications: CompTIA A+, Server+, or other relevant certifications (preferred).

Skills:

• Hardware Expertise: Strong understanding of servers, storage devices, networking hardware, and related data center infrastructure.
• Inventory Management: Experience in tracking and managing inventory levels, procurement processes, and forecasting needs.
• Vendor Relations: Ability to effectively manage vendor relationships and coordinate hardware delivery, maintenance, and warranty services.

Location: Pasir Ris
Salary: $3000-$4500
Working Hours: 5 Days Rotating - No night shift

• AM – 7am to 4pm
• PM – 10am to 7pm

Summary

Assist Nurse Manager in providing support and quality care services to clients. Responsible to supervising care staff to ensure physical well-being and safety of clients, including performing of basic nursing care to residents which includes monitoring vital signs, personal hygiene, toileting, feeding and ambulating.

Job Descriptions:

• Assist in supervision of care staff.
• Provide care for clients, attending to medical emergency, medication management and administration etc.
• Ensure compliance to nursing, infection prevention and control, safety requirements and regulations.
• Maintenance of client medical records and medical follow up schedules.
• Provide input to clients’ ICP and ensure ICP is executed.
• Conduct relevant training to staff and health education to clients.
• Responsible for the induction of all grades of new nursing and care staff.
• Ensure incident report is put up and submit to Nurse Manager within stipulated timeline.
• Performs ADLs for residents (e.g personal hygiene, toilet training, feeding, ambulating)
• Escort residents to the hospital or polyclinics to seek medical treatment or for follow-up reviews; reports to doctor on our assessment of the medical condition/behavioral issues of the residents and feedback to Nurse Manager about the doctor’s assessment, prescription and investigation reports
• Taking and reporting of vital signs, weight and conduct monthly monitoring of glucose level
• Collaborate with the therapists in the implementation of the planned therapy to achieve set goals
• Conduct therapeutic and maintenance programme under the guidance of therapists
• Engage with residents
• Observing, documenting & reporting of residents’ condition

Job Requirements:

• Possess a Diploma or Degree in Nursing
• Valid Practicing License with Singapore Nursing Board (SNB Registered)
• Prior experience in Nursing Home or Day Care Centres will be advantageous.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job purpose

• Provide basic nursing care, client education in collabration with a Healthcare team, under the supervisior of a Registered Nurse (RN).
• Assist RN maintain accurate documentation, assessment and care plan

Requirement

• Registered with Singapore Nursing Board (SNB)
• At least 2 years working experience as Enrolled Nurse
• Has basic computer skills
• Has experience working in Day Care Centre for the elderly, meticulous responsible and a team player

Qualifications & Skills Required

• Nitec in Nursing
• Registered with SNB
• Experience working in an elderly setting is an advantage
• Compassion, critical thinking, and organizational skills

Interested candidates, please click on this https://sg.quickhr.co/view_job.php?jd=NHF1aWNrX2hyX3JlY3J1aXRtZW50&cd=MzM1OXF1aWNrX2hyX3JlY3J1aXRtZW50 to submit your interests.

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Working Hours: Office Hours / Shift (Can choose)

Pharmacy Assistant duties:
- Packing and labeling of drugs
- Maintaining pharmacy inventory
- Maintaining a safe and clean pharmacy by complying with procedures, rules, and regulations
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor

Patient Service Associate duties:

- Handle patient admission

- Register patient and family members

- Assist in making appointment for patient

Requirement

• Min GCE 'N/O/A' Level / Diploma in any fields

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Service Associate who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 3 years of working experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected]/ [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

About our client: Our client is a leading pharmaceutical manufacturing company.

*Job type: Contract, part-time

*Duration: 6 months

*Working days and schedule:

• 2 weekdays onsite (8 hours)
• 12 hours remote work on weekends (WFH)

About the role: The Automation Support has a solid understanding of manufacturing processes and industry-specific Good Manufacturing Practice (GMP) requirements. This role reports to the Automation Manager at the Singapore manufacturing site and is essential for ensuring the efficient operation and optimization of production processes.

Responsibilities:

• Address abnormal production situations and emergencies, such as process outages, critical alarms, or equipment failures.
• Diagnose issues and take immediate corrective actions or perform manual interventions with the Manufacturing supervisor or delegate to restore normal operations and prevent safety or quality incidents.
• Collaborate with the production team to maintain stability in production processes and ensure smooth operations.
  Identify opportunities for operational improvements and implement optimization strategies.
• Assist Standard Users with system-related queries and issues.
• Provide support to manufacturing operations outside regular office hours, responding to urgent requests and ensuring timely resolution of issues.
• Be available for holidays and overtime as needed.
• Adjust work schedule as required to meet production demands.
• Participate in manual intervention remediation projects, identifying and implementing changes to the system, as well as performing test executions.
• Adhere to all applicable EHS requirements.
• Foster a fair and respectful environment, aligning behavior with company's Code of Conduct.
• Perform any additional duties as assigned by the supervisor.

About you:

• Degree / Diploma / Nitec in Chemical Engineering / Bioengineering / Chemical & Biomolecular Engineering / Pharmaceutical Engineering.
• Relevant years of experience: 2 - 4 years (Degree holders) OR 4 - 6 years (Diploma holders) OR 6 - 8 years (Nitec holders).
• Problem-Solving skills with the ability to respond quickly and effectively in emergency situations.
• Skilled in navigating and utilizing PCS7 systems.
• Good interpersonal skills for effective communication and teamwork.
• Experience in optimizing processes and providing user support.
• Capable to work independently and manage support requests outside of regular office hours.
  

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Job Description:

• Conduct Chinese language lesson according to the teaching plan
• Plan and development teaching materials
• Chinese tutoring for students from Kindergarten 1 - Secondary 4
• Able to connect with students and children well
• Monitor and coaching student’s progress for feedback purpose
• Engage effective communication with parents regularly on student’s progress

Requirements:

• Diploma to Degree and above in Education/Chinese Language Teaching or equivalent
• Must have teaching experience and in a classroom setting
• Applicants must be passionate about education, responsible and self-motivated
• Good classroom management skills
• Committed to deliver lessons in excellence
• Able to work closely with teaching staffs and parents

Working Hours: Monday-Friday 9am - 6pm

Saturday-9am - 1pm

Job Description

• Daily Operations for Air Freight
• Coordinate All Air Import/Export Freight Activities
• Quotations, Bookings, Documentation, Data Entry, Shipment Tracking and Tracing, and Billing. Issue Airwaybills and Invoice clients and agents, as well as organising documentation and shipping records.
• Any other duties as per requirement and assigned.

Job Requirement

• With min 1 year experience in handling Air Freight Operations and documentations
• With Diploma in Logistic / Supply Chain is preferred

Roles & Responsibilities:

Reporting to the Assistant Director of Nursing & Daycare Manager, you are responsible for the maintenance of a clean, orderly, and safe environment and the performance of patient care under the supervision of the Registered / Enrolled Nurse.

• Keep active measures to ensure the safety of patients under supervision of the Registered Nurse as required.
• Actively attend to the patients’ self-care needs including elimination, nail and oral hygiene maintenance.
• Assist with mobility needs of patients as well as transfer and mobilise the patient as required.
• Assist as van escort helping patients to and fro from the Hospice.
• Measure and record patient's weight, temperature and blood pressure as required.
• Look after the patient's dietary and feeding requirements, including taking meal order, serving meal and drinks, as well as assist with the feeding of patient if patient unable to do so.
• Be responsible for food pantry including the safe storing of food items, checking on stock level and ensuring the quality of food for safe consumption.
• Upholds standards in infection control by means of standard precautions, hand hygiene, proper waste disposal and isolation practices.
• Assist with administrative duties such as data entry and filing of documents etc.
• Assist with filing of documents.
• Report occurrences and patient observations to the Registered Nurse promptly.
• Maintain high standards of housekeeping and workplace organisation at all times.
• Maintain a high degree of confidentiality and discretion in matters involving patient care.
• Maintain a conducive and safe patient care environment.
• Undertake to keep oneself well informed of the updated industry guidelines and develop new skills that are necessary for the job.
• Perform any other duties as and when assigned by the Assistant Director of Nursing, Registered Nurse, or Day Care Manager.

Requirements:

• At least possess a GCE N Level or Certificate in Health Care Assistant or equivalent
• At least 2 years of working experience as a Patient Care Assistant.
• Daycare Work Scheme: Mon-Fri (Candidates must be comfortable to work on weekend or work beyond the official working if required)
• Daycare Working Hour: 8am-5pm
• Passion to serve
• Processes strong sense of responsibility for safety, patient, considerate and courteous towards patients
• Good interpersonal and communication skills.

At REACH Senior Service, our core belief is every senior is valuable and able to live life to their fullest potential. At our Senior Centre Centre, we aim to build a community of care for seniors residing in Bukit Panjang by providing daycare and physiotherapy services to meet their physical and mental needs.

JOIN US and be part of a team that contributes to building a community of seniors that improves mutual social cohesion, empowers the seniors, and maintains their health and mental wellness.

You are responsible for the clinical safety and well-being of all clients in the centre as well as the care environment. You will oversee and supervise the performance of tasks in care plans by care team members and provides input in developing and reviewing care plans with the social service and/or healthcare professionals. The supervision includes the administration, daily operations, and maintenance of the care environment and provides advice on measures to ensure clients observe house rules as well as mitigate risk to the elders.

You are also the primary assessor for admissions and referrals to the Senior Care Centre and the primary reviewer for care plans proposed by the care team and the rehab team.

Key Responsibilities:

· Assist in the efficient day-to-day operations of the centre, ensuring adherence to SOPs and policies, as well as relevant statutory requirements.

· Responsible for the preparation of MOH inspection, audits and licensing.

· Ensure clients’ welfare and safety through risk management.

· Perform intake assessment for all referrals and manage caregivers on admission procedures.

· Assist clients with financial aid applications and support schemes.

· Identify and implement operational improvements.

· Ensure efficient administration, compliance with regulations, and adherence to internal controls.

· Lead and supervise staff, ensure proper scheduling, and conduct regular meetings.

· Oversee staff development, training plans, and performance reviews.

· To liaise and maintain a positive network and relationship with stakeholders.

Requirements

· Possess a degree in social work.

· Minimum 3 years of relevant experience in managing a centre or facility

· Fully conversant in English and Mandarin, or any 2nd and 3rd language will be an advantage due to clients being seniors.

· Good communication, interpersonal and organisational skills

· Outgoing, energetic, self-motivated independent worker

· Proficient in the use of Microsoft Office Application

· Must be a good team-player, with a passion to work with seniors

· Only Singaporeans

Location: i12 Katong

About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014 we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Street Dance, Acro, Musical Theatre and more. We are also really excited for the recent opening of our new performance and training centre as we celebrate our 10 year anniversary. Our team is made up of 50+ incredibly talented and hard working individuals, who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!

Role Overview:
We are looking for a positive, customer friendly admin and customer service executive with a strong work ethic for our dance studios. As part of the admin team you will be required to provide overall customer and teacher support over email, phone and face to face at the studios.

Things you will do

• Greet & welcome customers
• Provide information about our classes, programs and studio policies
• Respond to general support enquiries (email, phone, walk-ins)
• Process student upgrades, withdrawals, payment collection and other administrative tasks
• Maintain accurate records of class schedules, registrations, and payments using our studio management software
• Address customer concerns or complaints in a professional manner, escalating issues when necessary
• Ensure premises are kept neat, well organised and report any maintenance issue to the relevant personnel
• Collaborate within and across teams to achieve business goals of service excellence and growth

About you:
As the ideal candidate you will have:

• At least 2 years of relevant experience (customer service or admin)
• Proficiency in office management software and systems
• Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• Ability to work independently and as part of a team in a fast-paced environment

Why Join Us:

• Opportunity to be part of a vibrant and inclusive dance community
• Competitive salary
• Access to studio classes
• Fun and supportive work environment where your ideas are valued

Working hours:

• Saturday and Sunday (between 9am to 6pm)
• Rate: $20/hr

If you're ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let's dance our way to success together.

Are you passionate about teaching in English? We are looking for dedicated online English teachers to join our team!

• Pay: $30-$200 based on experience, student engagement, and lesson continuation.

Requirements:

• At least TWO year of teaching experience.
• Proficient with Classin/Zoom and office software for effective virtual teaching.
• Ability to engage and inspire students.
• Deliver engaging and tailored lessons for diverse learning needs.
• Familiar with MOE Primary school syllabus.

If you’re excited to make a difference and help students improve their English, apply now!

Secondary Part-Time Math Teachers:

• At least TWO year of teaching experience.
• Develop and customize lesson plans to meet students' needs
• Provide written feedback on student progress
• Create curriculum materials
• $80 to $180 per hour, based on qualifications and experience.
• Familiar with MOE secondary school syllabus

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts

Company Overview

Cosmic Education Group (CEG) is one of the largest operators of Montessori schools in Asia, dedicated to transforming education to better serve families everywhere – children and parents. CEG offers programs for children ages 0-12 through an extensive network of 27 campuses spanning Hong Kong, Singapore, Bali, and key cities in Mainland China.

CEG also holds the distinction of being the largest operator of international early childhood education programs in Hong Kong. With 13 strategically positioned locations, CEG ensures families enjoy a seamless educational journey with Guidepost Montessori, starting from infancy and continuing through pre-nursery, kindergarten, and primary school.

CEG is launching its first campus in Singapore and is looking to bring on a strong team of Montessori educators to spearhead this new opening.

Qualifications

• Montessori certified (diploma from AMI, AMS, or MACTE a must)
• Degree in (Early childhood) Education major
• Native English or Mandarin Speaker
• Experience working with children of the appropriate age group (0-6 years)
• Growth mindset and problem-solving approach

Core Job Responsibilities

Lead a Model Classroom

• Maintain an orderly and clean Montessori prepared environment in accordance to Guidepost Montessori standards
• Provide close supervision to children, always making sure they are safe, and the group is in compliance with city-mandated teacher to child ratios
• Work closely with other Guide(s) to ensure a high-quality Montessori programming is established and maintained
• Present sequential Montessori lessons in accordance with the Guidepost Montessori program standards
• Observe each child, regularly document his or her progress, strengths, interests, and areas for improvement, and apply your knowledge of Montessori principles to ensure each child’s individual needs are met
• Interact with children in a warm, joyful, respectful manner that fosters their independence
• Implement feedback provided by other Guides, your Montessori Mentor, and your Head of School
• Problem-solve challenging student concerns with other Guides, your Montessori Mentor, and your Head of School
• Open classroom to regular parent tours
• Open classroom to observation by parents and other staff members

Provide Exceptional Customer Service to Parents

• Communicate regularly with each parent in an individualized manner using approved communication tools provided by Guidepost Montessori (i.e. email, photo-sharing software, newsletters, etc).
• Provide cumulative, formal feedback to parents on student progress, which might include twice-yearly parent-teacher conferences, progress reports, and/or portfolio preparation. Meet with parents on an individualized basis to discuss and resolve student issues as they arise

Create a Strong Community on Campus

• Participate in regular team meetings
• Participate in one-on-one meetings with your school leader and Montessori Mentor
• Participate in community outreach, classroom celebrations, and parent information events
• Actively participate and pursue annual professional development

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

#NEW# Global IT Support (L1-L2) - 12 Months (Weekend)

Location: Singapore
Shift Pattern: Weekends (7:30am – 4:00pm) + Weekdays (10:30am – 7:00pm, 3 days a week)

We are seeking an IT Support Specialist to provide comprehensive IT support across our client's firm both locally and globally. You will manage IT hardware, deliver timely support, and ensure adherence to service levels. The role focuses on resolving IT issues swiftly, with a strong emphasis on a first-time resolution strategy.

Key Responsibilities:

• Provide and manage office IT services and hardware, ensuring adherence to set procedures and policies.
• Offer first-line application support (e.g., productivity tools, business applications) to resolve or escalate issues.
• Record, diagnose, monitor, and resolve IT requests and problems through the call management system.
• Collaborate with external vendors, monitor IT systems, and maintain communication with global support centers.
• Manage local office IT queues and assist in project management as required.
• Assist in training, inductions, and user administration tasks.
• Perform out-of-hours tasks when needed.

Shift Details- Important :
This role includes weekend shifts (7:30am - 4:00pm) and 3 weekday shifts (10:30am - 7:00pm) from Monday to Friday. During British Winter Time, shifts will adjust by one hour. Working in the office is vital for experience and aligning with company culture, with 50-80% of time spent on-site.

Key Skills & Experience:

• 3+ years of professional experience as an IT L1-L2 Support Engineer
• Strong troubleshooting skills in operating systems (Windows, macOS), network connectivity, and hardware/software issues
• Proficiency in user account management (Active Directory), remote desktop support, and ticketing systems (e.g., ServiceNow)
• Familiarity with productivity tools like Office 365, basic scripting (PowerShell), and security protocols
• Excellent customer service skills and experience in technical documentation
• Ability to work independently with minimal supervision
• Experience supporting MS Office applications and handling IT equipment
• A service-oriented mindset with strong communication skills
• Proficiency in English (additional languages are a plus)

Please contact [email protected] for more information

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258