Total 45,978 Customer Service job vacancies in Singapore

IT Service Management Lead (ITSM/ ITIL/ Central/ Attractive Bonus)

• Location: Central Area

• 5 Days work week

• Permanent Role

• Salary: up to $14,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Ensure ITSM processes align with ITIL best practices and industry standards.
• Lead the ITSM team, offering guidance, coaching, and mentorship, and develop, implement ITSM processes and practices, including Incident, Problem, Change, and Service Request Management.
• Collaborate with IT teams to enhance service delivery, quality, and reliability. Oversee major incidents, providing timely updates to senior stakeholders, regulators, and industry participants.
• Create and maintain ITSM documentation, policies, and procedures.
• Manage ITSM tools and technologies, such as ServiceNow and JIRA.
• Define and monitor ITSM metrics, KPIs, and service level agreements (SLAs).
• Conduct ITSM training and awareness programs for IT staff and customers.
• Foster a culture of change resilience and continuous improvement with a risk-aware mindset.
• Work with the Incident Manager to resolve incidents as swiftly as possible.
• Perform post-incident reviews for major incidents to capture lessons learned and ensure improvement plans are completed.
• Support internal and external audits on ITSM practices.

Requirement:

• Min 8 years of experience in ITSM/ITIL in a large organization.
• Degree in computer science/ Computer Engineering or related certifications.
• Proven track record in ITSM implementation and management.
• Strong expertise in ITIL best practices and ITSM processes.
• ITIL 4 certified.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in a regulated financial institution is a plus.
• Extensive understanding of the digital payments landscape is advantageous.
• Experience with ITSM tools and technologies, such as ServiceNow and JIRA.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

• Working Days: 5.5 days | Willing to work on weekend
• Working Hours: 11am – 8pm (1 to 2 hours break)
• Basic Salary : From $1,800 + Commission | Gross up to 3000 +
• Address : Suntec or Tai Seng

Requirement

• Prior sales experience, preferably in direct sales, retail, or the fitness industry

Responsibilities

• Meet and interact with individuals from diverse backgrounds to promote products and services.
• Build and maintain strong relationships with existing clients to ensure high levels of satisfaction and repeat business.
• Perform general administrative tasks related to sales and client management as required.
• Drive sales through effective communication, understanding client needs, and presenting suitable solutions

☎️WHATSAPP +6589175242

Overview:

The appointed officer will be assigned to the front desk, being the first point of contact of all visitors, students, staff and parents, ensuring the smooth operations in the school.

Job Scope:

• Provide assistance to students at sick bay.
• Assist with data entry, filing, or any other administrative support tasks.
• Assist with daily office operations such as checking on deliveries, liasing with teachers on parents’ queries, following up on student absenteeism and other simple administration tasks such as photocopying and laminating.

Requirements:

• Knowledge of MSOffice Applications and use of IT systems.
• Minimum 2 years of experience in customer service and/or administration work.
• Display initiativeness and be resourceful to handle challenging situations.
• Preferably possess valid First-aid certification and worked in school-related environment.

Specifications:

• Working hours: 42hrs per week, earliest starting time from 7am*.

* Location: North-East x3 positions, West x2 positions: Please refer to screening question and choose the option relevant to you.

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Salary: up to $3200

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Jurong East

Job Description:

Perform verification, calibration and preventive maintenance (PMs) with in-house Metrology SOPs

• Maintain in-house calibration and qualification tools to ensure that they are timely calibrated and maintained

• Handle and Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM, Qualification, repairs)

• Ensure that the External 3P vendors are qualified under Customer off-site and on-site requirements prior their service job execution

• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA)

• Identify and recommend customers appropriate inventory type and quantity of inventory supply of critical equipment service parts, verification/calibration/PM kits and service tools replacement to minimize instrument downtime and budget planning.

• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program, using in-house Asst Management system in the following areas:

• Training

• Service Reports of all equipment and calibration tools for all services performed

• Asset information

• Vendor Qualification Review

• Effective communication and coordination with customers, vendors, multi-functional team in the company to ensure services can be carried out effectively.

Job Requirements: Min Diploma in Chemical Engineering/Biomedical Engineering or similar w min 2 yrs of relevant calibration/service engineering experience, preferably in life sciences/medical device industry

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

• Position : Receptionist cum Admin Assistant (5.5 Days/Simple Duties) – Up to $3,000
• Location : East – Loyang
• Working hours : Monday to Friday | 9am to 6pm | Saturday 9am to 1pm
• Salary (commensurate with experience) : Basic Up to $3,000 + Performance Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Smart Home Appliances

Responsibilities:

• Provides professional customer support on call enquiries coordinate customer orders
• Answers all incoming telephone calls and enquiries and handles all correspondence.
• Assisting to generating new invoices
• Any other ad-hoc duties assigned

Requirements:

• Minimum of O’ Level or equivalent with at least one year of working experience
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

We are looking for a billing analyst to support the existing customized system.

The system is a standalone billing system and is looking for a functional-techno system/application analyst to support it. The person should be technical in PL/SQL or mostly SQL. The customized standalone system integrates into Oracle e-Biz solution for Account Receivable and Account Payable.

Application Analyst

· Have Bachelor's Degree in Information Technology and related fields.

· Have at least 2 years of working exp

· Able to SQL to produce reports, troubleshoot issues, or view data

· Have programming experience in Oracle Forms, Report, and PL/SQL

· Have some programming skills and is willing to learn new technology

· Responsible for supporting application

· Able to work with cross-functional teams to resolve problems and issues.

· Able to complete tasks on time

· Have working experience with Oracle Database a plus

· Familiar with Oracle e-Biz or other product software a plus

· Have some Financials background a plus

About Us

Quintessential Education (QE) is Singapore’s leading provider of pre-tertiary academic programmes and university admissions advisory for students in the IGCSE and IB curriculum. We are a fast-growing business looking for a dedicated and talented addition to our team. From digital marketing to word-of-mouth promotion, you will help shape the voice of our company and communicate with an international clientele to grow our business.

We are seeking a highly motivated and talented marketing associate / intern to join our growing team. You will have the opportunity to work on a variety of marketing campaigns and initiatives, and will gain valuable hands-on experience in the field of marketing.

Job Duties

• Oversee marketing campaigns (above-the-line, below-the-line promotions)

• Develop an effective and innovative brand plan and marketing strategy to make a strong brand presence

• Assist in the development of marketing materials, including presentations, brochures, and website content

Analyse and report on campaign performance using tools such as Google Analytics

• Assist in managing Facebook, Instagram, and Telegram account

•Collaborate with cross-functional teams, including operations and curriculum

Job Requirements

•Strong verbal and written communication skills

•Proficiency in Microsoft Office and Google Suite

•Experience with marketing automation and CRM tools is a plus

•Good communication and interpersonal skills

•Strong research and analytical skills

•Keen eye for detail

•Good attitude to learn and improve

•Strong time management and organization skills

•Ability to work independently and as a team

•Strong sense of responsibility in fulfilling tasks well and in accordance with deadlines

•Preferably familiar with Social media, Google ads, and Website design

What You’ll Learn

• Implementation of marketing campaigns (above-the-line, below-the-line promotions)

• How to develop an effective and innovative brand plan and marketing strategy to make a strong brand presence

• How to manage Google Adwords and Analytics account

• How to manage Facebook, Instagram, and Telegram accounts

• How to manage website and blog accounts

Additional Details

Working Days: Monday to Friday

Working Hours: 10AM to 7PM

Salary: This is a paid internship for 6 weeks. $1000

Expected Start Date: 01/11/2024

Office Location: 545 Orchard Road, #14-09, S238882.

Interested parties should email their CV to hr@qeducation.sg. Shortlisted candidates will be invited for interviews and assessments.

• Well-Established Environmental Solutions Company
• Salary Package: Basic $2,000 - $2,500
• Working Days & Hours: 5 Days Work Week, 8am - 5pm
• Working Location: West Region
• Company Transport provided along Sembawang to Jurong East MRT

Job Responsibilities:

• Receive inquiries and record caller details for sales follow-up.
• Prepare invoices and monthly consolidated billing reports.
• Maintain filing system and update waste information in Navision software.
• Assist the Customer Service team and coordinate with logistics and operations to meet customer requirements.

Job Requirements:

• Nitec or above in any field, with 1 to 2 years of relevant experience.
• Good communication skills and customer service oriented.

Interested applicant are welcome to apply online with updated Resume/CV via Apply Now button.

.: Only shortlisted candidate will be notified :.

EA Personnel Name: Brian Kong
EA Personnel No: R23113861
EA License No: 14C7121

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Scope:

• Attend to customers’ verbal / written queries.
• Liaise with internal and external customers on laboratory test services
• General administrative duties

Working Arrangement:

Contract Duration: 5 Months

Location: Perahu Road

Salary: $13/H

Working Hours:

Mon - Thurs : 8.00am - 5.30pm (8.5hrs);

Fri : 8.00am - 5.00pm (8hrs)

Role Requirements:

1. Proficient in MS Office
2. Good written and verbal communication skills

EA License No.: 96C4864

Reg. No.: R22110485

Job Description:

• Registering patients
• Assist in scheduling/ rescheduling of appointments
• Attending to walk-in patients
• Handle payment collections

Requirements:

• Min GCE 'O' Level & above
• Customer service oriented and strong communication skills
• Vacancies available for office hours & shift duties (extra allowances provided for shift duties).

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: HUIL) for a confidential discussion.

Job Code: HUEY

EA Reg No: R24122358 (YEO HUEY CHEEN)

EA License: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Key Responsibilities:

Reception Duties:

• Offer a welcoming and compassionate touchpoint for all visitors and clients
• Manage incoming calls, emails, whatsapp and correspondence with a commitment to excellence
• Schedule and coordinate appointments, ensuring a seamless flow for our practitioners
• Knowledge on Plato and Xero platform - an advantage

Administrative Tasks:

• Support our team with document management and billing
• Help coordinate the care of clients amongst various practitioners and doctors
• Oversee inventory, order supplies, and assist in the general upkeep of the clinic space

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is a well-established MNC, market leader in the Building Facility industry. Due to their current expansion plan, they are looking for Facilities Service Engineer to join their Facilities Management team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities of Facilities Service Engineer:

• Manage and coordinate project sites.
• Design and troubleshoot BMS systems, including HMI, controls programming, and controller panels.
• Oversee customer expectations, ensuring satisfaction with services and products.
• Ensure all work aligns with customer agreements (offer/PO).
• Report project progress to the Manager and update necessary documentation.
• Conduct testing, commissioning, and customer training on installed BMS systems post-construction.
• Enforce company policies on quality, environmental, and health & safety standards.

Requirements:

• Min Diploma and Degree in Engineering or related field
• Min 1 -2 years experience in facilities management of commercial building
• Entry level is welcome as training is provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)