Total 6,679 Customer Service job vacancies in Singapore- Marina View

Responsibilities:

• Coordinate the importation process for vehicles, including preparing and submitting import documentation to relevant authorities.
• Liaise with 3rd party companies, customs agents, and government agencies to ensure timely clearance of imported vehicles.
• Verify import documents for accuracy and completeness, including invoices, bill of lading, and import permits.
• Communicate with suppliers to track shipments and resolve any issues or delays.
• Update import records and maintain documentation in accordance with company policies and regulatory requirements.
• Coordinate with internal departments, such as sales and logistics, to ensure seamless integration of imported vehicles into inventory.
• Assist with customs clearance procedures, including tariff classification, valuation, and duty calculations.
• Handle inquiries from internal stakeholders and external parties regarding import procedures, documentation requirements, and shipment status.
• Stay informed about changes in import regulations, tariffs, and customs procedures to ensure compliance and minimize risks.
• Support continuous improvement initiatives to streamline import processes and enhance efficiency.

Requirements:

• Diploma in business administration, logistics, supply chain management, or a related field.
• Minimum of 2 years of experience in import/export operations, preferably in the automotive industry.
• Familiarity with import procedures and customs regulations in Singapore, including HS codes, GST, and customs documentation requirements.
• Proficiency in using import-related software and systems, such as TradeNet and customs declaration platforms.
• Strong attention to detail and accuracy when reviewing import documents and completing customs declarations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
• Analytical mindset with problem-solving skills to resolve import-related issues and discrepancies.
• Proactive attitude and willingness to take initiative to improve import processes and address challenges.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Reception Duties:

• Attend to all clients, intermediaries and other visitors who come to the Company's premises
• Answer visitors' queries and arrange for them to be attended to by the appropriate department personnel
• Receive mail that is delivered by hand, as well as dispatch items from there that are intended for collection, as applicable

Customer Centre Duties:

• Handling all enquiries from clients
• Provide quotations to clients, within authority limits granted
• Process urgent insurance documentation
• Follow up on outstanding renewals and quotes
• Assist in credit control.
• Undertake any other duties as may be assigned

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good telephone etiquette and communication skills
• Possess a pleasant and cheerful disposition
• Fluent in English and Mandarin
• Able to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment

Responsibilities:

• Making of coffee using automated coffee machine
• Cashiering
• Cleaning and wash of utensils.

Requirements:

• With relevant experience
• Able to work rotating shifts
• Able to start work immediately
• Preferably with a food hygiene certificate

Interested candidates, please kindly press apply or send your profile via Whatsapp to 88998134.

CH Talent Resources (13C6338)
R1983591

Morgan McKinley is looking for a Partner Support Specialist (Trust and Safety) to join our client, a multinational social media technology company.

Ideal candidate should be a support specialist (Subject Matter Expert) in a trust and safety environment and must have top notch communications skills to deal with high level stakeholders.

Key Responsibilities:

• Address user inquiries promptly, ensuring quality, speed, empathy, and accuracy.
• Foster cross-functional communication and collaboration to resolve partner issues efficiently across teams.
• Develop expertise in user support, effectively resolving inbound product inquiries and issues.
• Investigate and resolve escalations from internal stakeholders.
• Cultivate deep knowledge of key product.
• Provide recommendations to enhance user experience, optimize product workflows, and address support-related areas.
• Identify trends, devise solutions to improve team workflows, introduce new processes, and enhance partner experience.
• Identify and address fraud trends impacting users.
• Proactively investigate, troubleshoot, and resolve sensitive escalations.
• Foster strong cross-functional partnerships with various teams at the company to implement integrity solutions effectively.
• Flexibility to work up to 16 hours per month on weekend and holiday shifts.

Qualifications:

• Bachelor's degree or equivalent.
• 3+ years of experience in support roles directly engaging with clients or users in a technology industry.
• Exceptional communication skills for engaging with internal and external high-level stakeholders.
• Proficiency as a Subject Matter Expert in troubleshooting, issue triaging, problem-solving, and issue identification.
• Ability to communicate issues, risks, and resolution paths clearly and effectively.
• Experience collaborating with multiple cross-functional and global teams.
• Resilient mindset, capable of adapting to changing priorities and evolving knowledge.
• Strong problem-solving and analytical skills.
• Attention to detail and ability to adhere to strict operational procedures.
• Customer-focused approach.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Description

Responsibilities:

• Coordinate the importation process for vehicles, including preparing and submitting import documentation to relevant authorities.
• Liaise with 3rd party companies, customs agents, and government agencies to ensure timely clearance of imported vehicles.
• Verify import documents for accuracy and completeness, including invoices, bill of lading, and import permits.
• Communicate with suppliers to track shipments and resolve any issues or delays.
• Update import records and maintain documentation in accordance with company policies and regulatory requirements.
• Coordinate with internal departments, such as sales and logistics, to ensure seamless integration of imported vehicles into inventory.
• Assist with customs clearance procedures, including tariff classification, valuation, and duty calculations.
• Handle inquiries from internal stakeholders and external parties regarding import procedures, documentation requirements, and shipment status.
• Stay informed about changes in import regulations, tariffs, and customs procedures to ensure compliance and minimize risks.
• Support continuous improvement initiatives to streamline import processes and enhance efficiency.

Job Requirement

• Diploma in business administration, logistics, supply chain management, or a related field.
• Minimum of 2 years of experience in import/export operations, preferably in the automotive industry.
• Familiarity with import procedures and customs regulations in Singapore, including HS codes, GST, and customs documentation requirements.
• Proficiency in using import-related software and systems, such as TradeNet and customs declaration platforms.
• Strong attention to detail and accuracy when reviewing import documents and completing customs declarations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
• Analytical mindset with problem-solving skills to resolve import-related issues and discrepancies.
• Proactive attitude and willingness to take initiative to improve import processes and address challenges.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (GOH JIA ZHEN CRYSTAL)

Job Role

• To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

• To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

• To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

• Participate in annual DR/BCM activities or infrastructure-related upgrades

• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

• Be the important bridge between Users and Development team and provide regular updates to all relevant parties

• Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

• Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

• Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

• Identify areas of improvement to drive down the support volume

• Perform system monitoring and set up alerts to improve incident resolution times

• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Requirements:

• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

• Strong analytical and good problem-solving skills

• Ability to work in a fast-paced and team-oriented environment

• Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

• 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Lead and support all Guest Experience initiatives at the property.
• Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest Experience.
• Review TrustYou performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set TrustYou goals and regularly compare and communicate variances.
• Represent Guest Experience and be the voice of the guest daily at the morning briefing with updates and highlights of points for improvement and guest praise.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Review and communicate the company operational standards and all new brand/quality initiatives effectively to all stakeholders.
• Conduct a weekly Guest Experience meeting with individual HOD’s, communicating performance, supporting, and driving management action plan efforts.
• Conduct regular property self-assessments on the operational brand standards and other quality programs.
• Introduce and coordinate monthly mystery shopper audits and conduct HOD and departmental debriefings.
• Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new hires within the first month of employment.
• Conduct Guest Experience assurance audit
• Work in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. Stayplease, TrustYou, TripAdvisor etc
• Work closely with HOD’s to assess service standards and delivery on a consistent basis.
• Participate in and check the annual revision of operational brand standards and SOP’s with operational HOD’s and Exco.
• Participate and support implementation of new Guest Experience product enhancement programs, e.g. guest amenities, children, brand activities, guest preferences, Guest of the Day, etc.
• Directly liaise with and contact guests to collect direct feedback and facilitate new ways of collecting greater in-house feedback.
• Ensure the relevant teams and stakeholders respond to all guest feedback and timely.
• Champion the internal communication of Guest Experience related matters and updates to all associates in the hotel, including presenting at associate quarterly town halls.
• Improve communication regarding guest service e.g. daily VIP photos and bios, pre-arrival and post-departure correspondence, daily summary feedback with pro and con sentiments, etc.
• Introduce and drive with colleague guest service appreciation programs.
• Introduce departmental colleague guest service orientated monthly competitions.
• Analyse, recommend and implement improvement initiatives and innovation.
• Lead Sustainability project to obtain Global Sustainability Tourism Council certification and manage year on year audits.
• Any other adhoc duties as and when assigned by the Management.

Responsibilities

• Responds to employee enquiries, providing support on hardware and software issues.
• Keep communication with the employee open to avoid any misunderstandings.
• Work closely with the regional team to ensure that group practices and standards are followed.
• Follow the IT Policy and Procedures; comply with all internal and external regulations.
• Work closely with external vendors for the best interest of our company.
• Working outside of office hours may be required.

Skills and Qualifications

• Ideally 4-6 years of IT support experience within the financial services industry.
• Experience in supporting voice systems (BT Turret or Cisco IP Telephony) is preferred.
• Network and Data Centre operation experience is favorable.
• Minimum 3 years solid trading floor support (preferrable supporting Fixed Income).
• Strong vendor management skills are required.
• Have the ability to work as part of a team whilst also being comfortable working without supervision.

If you are interested in this position, please click “Apply Now” and we will review your qualifications & reach out to you for further discussion & next steps.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502

Registration No: R1876903

Key Attributes:

Customer Service Oriented, Fun Loving, People Person.

Role Description:

• You will need to know the tour products well and deliver consistently good customer service at all times.
• Support customer queries over phone and email, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Assist our Travel partners – OTA and local agents with ticket sales
• Handle enquiries for private bookings of tour – Corporate Preschool and PA
• Adhoc admin and data entry

Experience:

Minimally 2 years’ experience in customer service, call centre or tele-marketing.

Requirements:

You should be resourceful and dynamic with strong interpersonal and communication skills. A pleasant and friendly personality with the passion to provide good service to our internal and external clients. Ability to work independently as well as be an actively contributing team player

Education:

Possess N, O or A levels. Diploma in any discipline.

We regret that only shortlisted candidates will be notified.

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
4. Working closely with billing counterparts on billing disputes/waiver.
5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
6. Ensuring all compliments and complaints are handled in accordance to the project requirement.
7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
8. Taking meeting minutes and following up with internal team for timely submission
9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
10. Looking into redesign tedious or manual process via automation.
11. Ad-hoc Task related to the project.

• 12 months direct contract (Renewable, convertible to full time if performance is good)
• Must have: Business Japanese is essential to support Japanese Stakeholders.
• Work location: Mapletree Business City

Job Summary:

The Senior Management Executive Assistant is responsible for providing comprehensive administrative support to the Senior Management team, including managing schedules, organizing meetings, handling travel arrangements, and facilitating communication with stakeholders, particularly Japan HQ.

Key Responsibilities:

- Organize and manage the Senior Management's schedule, calendar, and meetings.

- Arrange flights, hotels, dinner reservations, and other travel logistics for the Senior Management team.

- Prepare agendas, meeting materials, and facilitate management meetings.

- Coordinate meetings in Japanese as necessary and liaise with Japan HQ.

- Handle personal issues and run errands for Senior Management.

- Compile, transcribe, and distribute minutes of meetings.

- Prepare and submit expense reports, attend to queries from Finance & Accounting.

- Ensure day-to-day cleanliness and readiness of Senior Management rooms.

- Coordinate drivers' scheduling and logistics.

- Handle necessary pre-approval applications with Government related bodies.

- Communicate with IT Department to troubleshoot Senior Management’s equipment when necessary.

- Coordinate with reception to arrange couriers and check and distribute mails.

- Maintain document filing and name card database.

- Welcome and escort VIPs or guests to meeting rooms, and order beverages.

- Order bento for lunch meetings and check dietary requirements for attendees.

- Assist in the preparation for new staff, including setting up equipment and name cards.

- Perform ad hoc secretarial duties and administrative tasks as assigned.

Qualifications:

- Diploma/Degree in Business Administration or related field.

- Minimum 2-3 years of relevant experience in secretarial duties supporting senior management.

- Ability to speak and write in Business Japanese to liaise with Japan HQ.

- Experienced in handling complex travel schedules and coordinating with Japanese expatriates.

- Proficient in Microsoft Office suite (Word, Excel, PowerPoint).

- Meticulous, organized, with excellent interpersonal and communication skills.

Interested applicants can apply directly to [email protected]

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure
• operation consistency across project/facility management teams.

Requirement:

• Minimum NITEC in IT relevant discipline (CH)
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

• Salary: $2,500 - $3,000
• Working hour: Monday - Friday (8:30AM – 6:00PM)
• Working location: Toa Payoh

Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Work Location: CBD
Woking Hours: 8.30 am to 6.00 pm

Responsibilities:

• To maintain a clean, safe, and presentable reception area, equipped with all necessary materials and offer beverages to visitors in meeting rooms
• To provide excellent front desk reception duties and professionally managing stakeholders internally and externally
• To handle business travel arrangements, including coordinating flight and accommodation bookings
• To take responsibility for postal and courier services, both locally and internationally
• To maintain an adequate stock of stationery and pantry supplies
• To verify invoices and provide procurement support
• To provide facilities management support
• To assist with other ad-hoc office administrative duties as assigned

Requirements:

• Possess a Diploma/Degree with minimum 3years' experience of relevant experience in banking industry
• Proficient in MS Excel, PowerPoint, and Word

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 24409

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Role:

Customer Service Officer (Permanent / Temporary 3 months / Up to $2800)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Tuas, Company Transport / Transport Allowance $120 if candidate possess own transport)
• Permanent: Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month
• Temporary 3 months: Monday to Friday (8am to 5pm) only
• $2500 to $2800
• Diploma holder and above + At least 1 year Customer Service experience (MUST)
• Career Progression Opportunities

Job scope

To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.

To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.

To prepare invoices, monthly reports for consolidated billing.

To maintain and upkeep the filing system and SWM software on all aspects of waste information.

To assist Customer Service Manager to ensure smooth daily operational in the team.

To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.

To update customer database in respect of customers and potential customers.

To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

• Salary: $2,500 - $3,000
• Working hour: Monday - Friday (8:30AM – 6:00PM)
• Working location: Toa Payoh

Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

We are the TikTok E-Commerce Affiliate engineering team. The E-Commerce affiliate is a platform that brings together merchants and creator for transactions. We are mainly responsible for the algorithm engineering of the E-Commerce affiliate. Including product and creator search, recommendation, product strategy, etc. Here you can learn about TikTok’s e-commerce business and how TikTok’s recommendation system operates.

- Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc

- Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;

- Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency.

Qualifications

- Bachelor's degree in Computer Science or related technical field;

- 2+ years experience working with Linux systems, and development experience in JavaScript, Python, Go, C++, or related languages;

- Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;

- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred;

- Research, design, and develop computer and network software or specialised utility programs.

Preferred Qualifications

- Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods;

- Knowledge of large language models, and experience in prompt engineering.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Position Summary

• Liaise with Manager/ Superintendents for prompt supply of technical spare parts or vsl repair jobs or annual services.
• Handle purchasing activities as well as arranging logistic to connect the spares to the vessels.
• Tally Accounting system and Issue PO to vendor.
• Send enquiry/ requisitions to suppliers for owners asset purchases and as required.
• Liaise with vessels on any information required pertaining to requisitions.
• Follow up with quotation from suppliers.
• Prepare purchase order and delivery order/ proforma invoices/ packing list, etc.
• Assist in logistics arrangement (air freight/ sea freight/ land transport/ sea transport)
• Liaise with agents and ships for supply of spare parts and repair services to vessels at convenient ports.
• Document filing / printing of Invoices.
• Other duties as assigned by Manager/ Superintendents/Line manager.

Key Roles and Responsibilities

• Handling enquiries of vessel repairs/ services/ technical supplies worldwide as required and guided by Supt.
• Provide delivery note/ proforma invoice/ packing list to the vendor for delivery.
• Assist in logistics arrangement (air freight/ sea freight/ land transport/ sea transport)
• Document filling/ verifying vendors cost/ take approvals for add cost from clients and submit to accounts to raise the invoices for the completed jobs.

Qualifications
• Minimum Diploma/ or its equivalent.
• With at least 6 Months -1-year years working experience preferably in Shipping Industry/ Marine Repair Companies.

• Fresh graduates are welcomed to apply

Responsibilities:

• Primary responsible to handle all incident tickets that are raised, through to closure
• Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
• To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
• Documenting the solutions and workarounds for future reference
• Collaborate with various team, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions
• Assist in Operational tasks such as day-to-day support
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
• Report status and progress to technical lead/manager on a regular basis
• Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimisation of support
• Participat in enhancement of the applications (including documentation and testing)
• Present and provide regular updates on the work matters to team and users / customers
• Prepare / update the relevant documentations related to the project / change appropriately
• Support application testing investigations in testing environments
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environment
• Assist in deploying applications to testing and production environments
• Perform standby duty (24x7) on rotational basis

Requirements:

• Bachelor Degree Computer Science / Engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Good analytical and problem solving skills
• Min 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls in a professional manner
• Update calendars and schedule meetings
• Preparing and maintaining the cleanliness of meeting/conference rooms.
• Assist in administrative duties when needed

Requirements:

• Diploma holder or higher
• Able to start work within short notice
• Minimum 3 years experience as bank receptionist/flight attendant/receptionist in MNC office

Please include a corporate photo in the cv.

Email: [email protected]

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

• Salary: $3000 + Performance Bonus
• Location: Harbourfront
• Working Hours: Weekdays, 830am to 530pm
• Do note that this is a 12 months renewable contract

Job Overview:

• Support the team / department with daily client and operational requirements.
• Assist in the review of processes and workflows to identify opportunities for Continuous Improvement.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Comply with Group and Company Procedures and Policies.

Job Responsibilities:

Operations

• Attend to stakeholders’ enquiries and process all submitted documents relating to shareholder services.
• Receive, check, sort record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures.
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished.
• Promptly, accurately, professionally, and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions.
• Support client Shareholders' Meetings - registration and polling services.
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts.
• Provide high level of client service.
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty.
• Proactively contact and communicate with clients regarding needs, experience, and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients.
• Proactively communicate with interdepartmental executives to facilitate open communication of client needs, cross selling opportunities, effectively develop strategies and solutions to client requests and to establish open participation, accountability, and teamwork.
• Assist in accomplishing the company's goal to build long-term relationships with clients and other external stakeholders.
• Follow and be aware the importance of:

1. meeting current Service Level Agreements (SLAs),
2. minimising operational risk,
3. resolving queries and complaints are efficiently and effectively with the necessary planning, and
4. completing training to facilitate changes to the current environment, new clients, and improvements to the service delivery for existing clients.

• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner.
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities.
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally.
• Assist in following up on outstanding and doubtful debts.

Function - Specific Activity

• Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc.
• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director.

People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements.

Requirements:

• Minimum A level / Diploma / Degree in a relevant field of study.
• 2 to 5 years of experience in a Client Services capacity within the financial services industry.
• This role is required to travel based on business requirements.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.