Total 778 Customer Service job vacancies in Tampines, Singapore

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.

The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.

From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 8 physical branches,1 online arm in both Singapore and Malaysia.

With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.

Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist

Our Mission: To make the Mastery of English and Writing possible for every student

We are looking for a driven, resourceful, committed, creative and independent individual to join our team! Join a fast-growing SME and have a fruitful, hands-on experience with close mentorship. Your insightful contribution will help to develop, expand and maintain our existing business processes and systems.

Responsibilities:

Office Administrative Matters

• Collate staff or director’s expense claims;
• Provide ad hoc support around office as needed;
• Maintain proper filing system, including data management and file sharing;
• Any other duties assigned, etc
• Conduct market research activities
• Collate and/or compile reports;
• Design simple collaterals with templates given
• Assist with any organisation or government claims, applications

Administration / secretarial support to the organisation

• Ensuring a smooth workflow in the office;
• Ordering of pantry items and stationery or related supplies
• Checking of real estate inventory for Write Edge expansion
• Communicating and liaising within the company and with outside parties;
• Handling of all correspondences;
• Handling of confidential matters/documents;
• Assist to set up new offices or centres
• Arrange courier or moving services whenever required
• Provide assistance to team to maintain meticulous records in Google drive
• Offer support to the leadership team with regards to administrative tasks when required

Administration / secretarial support to Director:

• Assist with screening of resumes of roles interviewed by Director
• Assist with preparation of Appraisal, processes or any projects helmed by director
• Scheduling of meetings, appointments and ad hoc arrangements;
• Taking meeting minutes;
• Organise and schedule internal / external meetings and company townhalls, events;
• Procurement of company-related collaterals and inventory

Skills Required:

• At least Diploma & above or equivalent experience
• Highly proficient in written and spoken English
• Proficient in Microsoft Office
• Enthusiastic, results-oriented and able to work independently
• Tech-savvy (i.e. able to use or able to quickly learn learn how to operate various applications such as Zoom, Mailchimp, Canva, Google Workspace)

Attributes:

• Must be well groomed & possesses pleasant disposition
• Extremely meticulous with good organisational and research skills
• Able to work in fast-paced environment and manage various projects on hand
• Hardworking with high initiative and willing to take on new challenges
• Self-driven, especially under tight deadlines
• Strong interpersonal and communication skills

Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Main Responsibilities

As an Administration & Business Support Executive, you are key in creating a welcoming experience to employees and guests alike starting from the reception. Your role centres around the day-to-day operations of the office, ensuring the office runs smoothly, facility and supply wise. This role requires strong communication skills to manage and liaise with our third-party service providers (cleaning staffs) and vendors for optimal service. This role includes supporting on other administrative activities such as coordination and support of internal visitors from other LDC offices, company events and business travel documents. You are a primary contact point for business travel, to employees and our business travel providers. This role requires occasional Executive support for Senior Management. 

• Reception - Receive internal and external guests while ensuring a pleasant reception experience and area
• Manage office pantries and key 3rd Party service providers (Cleaning Staff)
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Liaise and manage external vendors for optimal office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Primary contact for business travel and manage relationships with hotels and support in procurement of corporate contracts
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics
• Keep track of joiners and leavers and manage administration on/offboarding and profile creation/deletion
• Coordinate and support office events and arrangements such as travel logistics and restaurant/venue booking and liaison
• Coordinate with HR and manage company merchandise
• Manage vendor invoices from processing to tracking
• Provide support to Senior Executives such as arrangement of travel and hotel bookings and business claims as required

Experience

• 3-5 years’ working experience in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc)

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Systematic, sharp and efficient
• Meticulous with keen eye for detail
• Proactive, confident and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Mandarin to work with internal/external stakeholders who converse only in English, and with Chinese counterparts who converse only in Mandarin.

Academics

•  Minimum Diploma relevant to office administration/secretarial support

Your responsibilities include, but not limited to:

1) Responsible for conducting field (on-site) audit on outdoor cleansing activities, including safety compliance, to ensure that quality service is consistently maintained;

2) Responsible for investigating Defect Notices and propose corrective actions to Operations Executive to prevent recurrence of similar complaints;

3) Responsible to reducing recurrence lapses through continuous improvement of work methodology e.g. case studies, min 2 projects a year

4) Perform compliance audit to ensure the operation sites and company leased residential units are complying to the regulatory requirements and/or contractual obligations.

5) Participate in the deployment of special projects such as pandemic disinfection and chemical spillage post clean-up cleaning

6) Conduct QEHS briefing, with relevant multimedia content, on site to ensure worker competencies are met, to conduct monthly

7) Conduct QEHS Inspections on site to ensure compliances to in-house and regulatory requirements

Requirements

• Minimum Advance Certificate / Higher Nitec or equivalent education

• Must possess driving license class 2B and motorcycle

• Basic knowledge of Microsoft Office applications (Able to prepare simple reports)

• Applicants must be comfortable working outdoors

• Required to do night audit periodically

• Require to be on standby for ad-hoc activation for special cleaning job

• Positive attitude, willing to learn and able to work independently

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

We’re hiring full-timers and part-timers in White Sands

Join us today to be eligible for $2,000 opening bonus! *Limited to first 40 new joiners*

We offer competitive basic salary for our service crews:

• Full-time: $2,100 - $3,000

And great employees and medical benefits:

• Guaranteed yearly salary increment

• Annual performance bonus

• Monthly performance incentive

• Rapid career advancement for high performers

• Medical with dental benefits

• Professional upskilling

• Employee referral fee

• Free daily meals and many more!

In this job, you will:

• Work with a lean, fast-growing team with lots of exposure and learning opportunities
• Work in a friendly, inclusive and respectful culture that allows you to thrive in your own way
• Perform light cooking tasks such as boiling, making side dishes and sauces.
• Prepare raw food ingredients, including meat, poultry, and vegetables.
• Carry out food preparation processes, including thawing, washing, cutting, marinating, and portioning food ingredients, following standard operating procedures (SOP).
• Serve the food to the customer and cashiering duties.

Our Dabbamakers are central to our food operations, producing fresh and delicious Indian and Mediterranean flavours. You’re fast, consistently accurate, and problem-solving daily. Each day there’re opportunities to live your passion, rise up to challenges, and grow professionally.

We strive to look after our Dabbamakers and work hard to make life here the best it can be. This a place where jobs turn into satisfying and long-lasting careers. These are the benefits and perks.

All races are welcome! Do join us!

Positions :

Infant Care Teacher ( Chinese Language / English Language Teacher)

Benefits :

· Established Childcare centre located at Ang Mo Kio( 5 mins to mrt) or TAMPINES (5 mins to MRT)

· Good career prospects and developments

· Attractive remuneration packages, bonus and benefits

· Salary range from $1,800 to $3000) Depending on qualification and experience and posting)

Job Requirements:

· Must possess at least one of the following Early Childhood certification:-

1. Advanced Certificate in Early Years (ACEY)

2. Certificate In Infant & Toddler Care (CIT)

3. Higher Certificate in Infant Care (HCIC)

4. DPL Certificate (L1 or L2)

· Registered with ECDA as EY1 or EY2 Or L2 or L1

· Good communication and interpersonal skills

· Fresh graduates are welcome

· Able to commence work soon is preferred.

· To work as a team

ATTRACTIVE MONTHLY INCENTIVE PAYOUT and other Incentives and benefits

Call Cecilia at 90690910 or email:[email protected]

• Position : Sales Support Engineer (Electronic Components) - Up to $4500
• Location : Central - Clarke Quay
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $4500 + Profit sharing Commission + Variable Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Power Electronics
• Career Advancement: Progression to Sales Engineer

Main Responsibilities:

• Support Sales Manager in post-sales activities;
• Providing detailed technical information to sales channels
• Provide technical support to existing customers; identifying and resolving customer challenges, escalating as required
• Developing and generating potential leads
• Assist to prepare technical presentations and customer visit reports.
• Work with customer R&D to achieve design-win of our products.
• Occasional travelling in SEA region.

Requirements:

• Diploma or Degree in Electrical / Electronics with minimum 3 years of technical experience in power electronics.
• Technical knowledge of Electronic Components is required
• Proficient in Excel & Word.
• Bilingual in English and Mandarin to communicate with Chinese Stakeholders.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

The incumbent is responsible for recruitment of seniors into the programme and may be required to conduct home visits or events.

He/she will also be required to provide telecare support and assistance to clients arising from incoming calls into the Contact Centre. He/she will also need to make outgoing care calls to clients to strengthen the care relationship with the clients.

Responsibilities:

• Provide information, engaging and recruiting seniors into CareLine program
• Provide advice/information to all clients' enquiries regarding department services
• Engage with community partners for the CareLine program
• Ensure client’s satisfaction and team objectives are achieved
• Ensure all administration work/information collected is accurate

Requirement:

• GCE N Level and above
• At least 1 year of experience in customer service or elder care will be advantageous
• Passionate in outreach work to serve and care for seniors
• Communication proficiency in 2 or more language/dialects will be advantageous
• Able to work independently
• Must be fully vaccinated with Covid-19 vaccinations

Note: This is a 5-day work week, office hours position

You will be working in a call centre setting and his/her main responsibilities are but not restricted to the below:

Responsibilities:

• Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information
• Identify and escalate cases to senior colleagues
• Conduct administrative tasks and ensure client needs are followed through

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment
• Proficiency in two or more languages will be an advantage
• Must be fully vaccinated with COVID-19 vaccinations
• Candidates with no prior experience are welcome to apply

Only shortlisted candidates will be notified.

You will be part of a team of Client Services Associates of a Contact Centre and your main responsibilities are but not restricted to the below:

Responsibilities:

• Responsible for conducting tele-engagements to seniors intended as a check-in for a quick assessment on whether there have been changes to their health and social circumstances
• He/she will endeavour to provide a level of care and services established, ensuring client satisfaction and team objectives are achieved.
• Conduct administrative tasks and ensure client needs are followed through
• Any other duties assigned from time to time

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Students waiting for results are eiligble to apply
• Must be fully vaccinated with COVID-19 vaccinations

• Position : Receptionist / Admin Assistant (Education) - Up to $2,800 - Suntec
• Location : Suntec
• Working hours : 5 Days Work Week (1 Weekday & 1 Weekend Off): 9.00AM to 9.00PM (8 hours a day, based on rotation)
• Salary (commensurate with experience) : Up to $2,800 + AWS + Performance Bonus + 14 Days Annual Leavve
• Duration : Perm
• Industry : Education

Responsibilities:

• Attending to walk-in enquiries and requests
• Attending to guests/visitors and informing Staff of their guests/visitors arrival
• Attending to couriers, delivery & dispatch
• Handling mailing of letters, answering of phone calls and divert to relevant staff/teachers when required
• General Administrative work and maintaining the office environment
• Assist in purchasing activities including office supplies, outsourcing activity, etc
• Inventory management of Stationery & teaching materials
• Any ad-hoc duties as assigned

Requirements:

• Previous experience in administrative and customer service roles
• Proficient in Microsoft Office
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

We’re looking for Centre Manager to join our passionate team at The Oasis. The position form a crucial part of our organization, building lasting relationships with customers and providing quality care to pets. If you’re an animal lover ready for the ins and outs grooming, this is the perfect opportunity for you. Our ideal candidate is hardworking, customer-service oriented, and patient with both pets and people. There’s no better place to launch an exciting, fulfilling career in animal services than The Oasis.

JOB RESPONSIBILITIES:

Responsible for managing all day-to-day duties including the following:

Management:

• Establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.
• Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
• Collaborating with Leadership Team during regular meetings regarding any improvements.
• Working with Recruiting & Training Manager to recruit, interview, and hire team members.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.

Financial management:

•  Create financial budgets and projections to manage costs, and make sure that store sales targets are achieved.
• Adhering to budgets and financial goals.
• Managing the P&L to ensure store profitability.
• Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Staff: 

• Manage all staff, ensuring that their duties are fulfilled according to timeline and targets. Hire and train new staffs.
• Projecting a positive image within location; leading a team of bathers, groomers, and front desk personnel in maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Developing team service and retail goals and guiding the team in goal achievement.
• Coordinating schedules to maximize usage and efficiency.

Pet care and maintenance: 

• Manage to set guidelines and thorough follow up on pet health care of pets. Standard maintenance of premises including pet stations. Manage feeding and grooming roster.
• Checking equipment to ensure proper functioning.
• Ensuring brand standards are kept and the store is always looking (and smelling) it’s best.

Procurement: 

• To help in procurement process of pets including sourcing for suppliers, selection of pets and logistics.
• Inventory products and order new supplies.

Customer service: 

• Maintain and monitor high standards for customer service.
• Maintaining a membership sales culture within the location.
• Responding to customer inquiries or complaints with urgency in a timely manner.

AVA and Authority Guidelines:

•  To ensure all protocols, licensing and compliance of animal care are followed according to Government guidelines.
• Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.

REQUIREMENTS:

• First and foremost, a love for all pets!
• An entrepreneurial attitude and desire to grow!
• Minimum 5 years’ experience in a management role in the pet service industry.
• Exceptional leadership skills, including motivation and goal-setting
• Minimum Diploma Education’
• Excellent Customer Service skills
• Excellent communication and interpersonal skills.
• Ability to spot and resolve problems efficiently
• Ability to meet deadlines with good time management skills
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

AWARD-WINNING CHILDREN BRAIN DEVELOPMENT ENRICHMENT CENTRE

Introduction

Heguru Education Centre is an award-winning early years brain enrichment centre for children aged 6 months to 12 years old.

Class-leading Programmes to Unleash the Genius in Children

We originate from Japan with over 30 years of research and practicum.

Heguru is the single largest children brain development centre in Tokyo.

Through our specially-designed brain development programmes that incorporate fun, fast pace, music and special lighting effects, we effectively strengthen children's brain functions and develop important cognitive abilities.

We help children build a strong foundation before primary school and provide them with a critical headstart in their lifelong learning journey.

Job Responsibilities

• Attend to walk-in customers
• Handle phone and email enquiries
• Liaison between customers and the centre
• Handle student registration
• Collection of course fees
• Support day-to-day centre operations
• Administrative tasks

Requirements

• Customer service oriented
• Good communication skills
• Fluent in English and basic Mandarin for communicating with Chinese-speaking customers

Benefits

• Attractive salary package with various benefits
• Annual salary increment
• Work-life balance
• Career progression and professional growth

Working Location

• Our Tampines Hub

Working Days

• 5-days work week (Wednesday to Sunday)
• 8.45am-6.30pm

Website:

www.HeguruEducation.com.sg

Instagram:

https://www.instagram.com/heguru_education_singapore

Facebook:

https://www.facebook.com/HeguruEducation