Total 2,020 Customer Service job vacancies in Tanglin Road, Central Singapore

Tuition Centre Looking for Sales Assistant

Work location: Bugis

Vacancy: 1

Work Schedule

Monday to Friday: 1.00pm – 8.30pm

Saturday & Sunday: 9.30am – 6.30pm

Weekly working hours: 41 hours

Weekly off: 1.5 days

Job Duty

1. Assist sales team in relationship management

2. Indoor sales: Introduce the product (courses) to the new customers

3. Assist in digital marketing; handling company’s social media accounts by updating contents

4. Design posters and advertisements

5. Assist in marketing events and outing (e.g., Seminar, talk, presentation etc.)

6. Student registrations and updating clients’ information

Welfare

1. Annual leave

2. Training

3. Salary (discuss personally)

4. Bonus

5. Other employee welfare

Job Requirement

1. Polytechnic diploma, equivalent or higher

2. Highly responsive, responsible, and earnest

3. Team player, and also able to work independently

4. Understand Chinese clients’ needs

5. Communication after working hours is required

6. Weekend Work is required

7. Patient and love to communicate with people

8. Eager to learn and able to take feedback positively

Preferred background (any of the following)

1. Possessing professional knowledge and skills relating to relationship management

2. Having experience in sunning social network account or media platform (e.g., XiaoHongShu, WeChat channel/official account, Weibo, Instagram etc.)

3. Proficient in Adobe Photoshop, Power Point, photo, or video editing apps

4. Possessing sales, customer service or relationship management experience

5. Proficient in English and Chinese reading and writing

6. Present good interpersonal skills and is able to work under pressure

7. Having Singapore primary and/or secondary education experience

Application Process

1. Qualified candidate will be contacted by email and receive interview invitation

2. Interview outcome will be released in 1-2 weeks by email.

Tuition Centre looking for Full-Time Teachers

Work Location: Bugis

Vacancies: 3

1.One vacancy for English Teacher: teaching primary and secondary students

2.One vacancy for Math/English Teacher: teaching Math and primary English

3.One vacancy for Science/English Teacher: teaching Science, Physics, Chemistry or Biology and primary English

Requirement: Candidates must be able to communicate fluently with Chinese parents in their Mother Tongue.

Courses Provided by Miles Education

Cambridge KET/PET English Course

AEIS Course

Govt School Primary Course

Govt School Secondary Course

English Prep-Course for International School Admission Exams: WIDA, iTEP Slate Test, TrackTest, CAT4

IGCSE Course

IELTS Course

*The teachers will be assigned courses based on their competency and qualification.

JOB SCOPE

1) Teaching

2) Course planning and preparation (course structure and basic materials are provided by Centre)

3) Academic material preparation

4) Student feedback

5) Homework marking

6) Academic assistance

WELFARE

1) Work Pass application (if required)

2) Paid annual leave

3) Comprehensive training

4) Other employee welfares (to be discussed personally)

5) Salary (to be discussed personally)

6) Bonus (to be discussed personally)

JOB REQUIREMENT

1) Bachelor Degree, equivalent or higher

2) Knowledge of Mandarin and English is essential for communication to all stakeholders

3) Basic IT knowledge is preferred, as we also conduct online lessons using online meeting applications (e.g., Tencent)

4) Highly responsible in their job

5) Patient and passionate in communicating with all students and parents

6) Eager and capable to learn and earnest

7) Weekend Work is required

PREFERRED CANDIDATE’S BACKGROUND

1) Possessing professional certificate relating to education industry

2) Having Singapore primary and/or secondary education experience

3) Certificate/diploma/degree offered by local Poly Technique or University

4) Obtain Grade B or higher score in O level English and Grade A or higher score in O Level Math or Science

5) Possessing 7.0 or higher score in IELTS

6) Capable of teaching other subjects besides English and Math

7) Singaporeans, PR and foreigners are all welcome to apply

APPLICATION PROCESS

1) Attach your CV, education certificates and transcripts (PSLE, O Level, A level or equivalent, Degree), and Cover Letter (if applicable)

2) Qualified candidate will receive interview invitation.

3) Interview outcome will be released in 1-2 weeks by email.

Responsibilities:

• Create precise accident repair estimates and offer supplementary estimates when necessary, ensuring transparency in cost projections.
• Provide comprehensive guidance and support to customers regarding vehicle maintenance and repair services, fostering clear communication and understanding.
• Demonstrate adept troubleshooting skills for basic vehicle faults and problems, offering efficient and effective solutions.
• Actively engage with customers, gather feedback, and encourage positive reviews, contributing to overall customer satisfaction and loyalty.
• Collaborate with the Officer-in-Charge (OIC) to attend to customers' needs and requests, maintaining a high level of service excellence.

Requirements:

• Minimum Secondary/Nitec/Higher Nitec, Diploma.
• Minimum of 1 year of experience as a Service Advisor or in a customer service role within the automotive industry or a similar capacity.
• Good written and spoken communication skills in English
• Keen interest in automotive-related work.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to "spark passion for learning, ignite lifelong growth". Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, GGV Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

Spark Education Group's portfolio includes:

• VISPARK, featuring Spark Math (offering a math curriculum combining Singapore Math with Common Core State Standards), and Spark Chinese (Chinese language learning curriculum)
• Huohua Siwei (a Chinese-language online learning service)
• Allschool (online marketplace connecting teachers and learners)
• ClassPod (education platform enabling interactive live-instruction for small-group classes)

The Centre Manager plays a crucial role in the overall operation and success of the enrichment centre. The role involves overseeing all aspects of the centre's activities, staff management, student engagement, and maintaining a positive learning environment.

Key Responsibilities:

1. Leadership and Staff Management:

· Supervise and lead a team of teachers, customer service executives, and course consultants.

· Set clear performance expectations and provide regular feedback and coaching to ensure a high-performing team.

· Manage staff schedules, ensuring adequate coverage during operational hours.

2. Student Engagement and Success:

· Maintain a high standard of student satisfaction and success.

· Monitor and assess student progress and provide guidance on academic and personal development.

· Handle student inquiries and concerns, ensuring a positive learning experience.

3. Operational Management:

· Oversee the daily operations of the centre, including scheduling of classes, events, and facility maintenance.

· Ensure compliance with relevant laws, regulations, and safety standards in Singapore.

· Manage inventory and supplies efficiently.

4. Marketing and Business Development:

· Collaborate with the marketing team to create and implement strategies to attract new students and retain existing ones.

· Promote the centre's programmes through local outreach and community engagement.

5. Financial Management:

· Develop and manage the centre's budget, including revenue and expense forecasting.

· Monitor financial performance, and take appropriate actions to achieve profitability targets.

6. Parent and Stakeholder Relations

· Foster strong relationships with parents and guardians through effective communication.

· Address parent concerns and feedback promptly and professionally.

7. Curriculum and Programme Enhancement:

· Continuously evaluate and improve the curriculum and programs to meet educational standards and market demands.

· Collaborate with teachers and curriculum developers to ensure teaching methods align with learning objectives.

8. Reporting and Documentation:

· Maintain accurate records of student enrolment, attendance, and financial transactions.

· Prepare regular reports for senior management on centre performance and KPIs.

Qualifications Required:

· Bachelor's degree in Education, Business Management, or a related field (Master's degree preferred).

· Proven experience in educational management, ideally within an enrichment or educational centre.

· Strong leadership and interpersonal skills.

· Excellent communication, both written and verbal.

· Knowledge of local education regulations and trends.

· Financial acumen and budget management experience.

· Proficiency in MS Office.

· Adherence to ethical and professional standards.

Company Overview:

A leading player in clinical laboratory testing and health information technology is seeking a Field Service Engineer to provide technical support and ensure customer satisfaction with its range of products.

Tech-Support Responsibilities:

1. Plan and execute corrective and preventive action visits for local customers.
2. Provide technical support to local customers to meet their needs.
3. Adhere to procedures and processes to meet departmental Key Performance Indicators (KPIs).
4. Report issues and customer feedback to the supervisor or regional support team on a monthly basis.
5. Review and maintain spare parts in the designated location to support local operations.
6. Guide and mentor new local engineers.
7. Provide 24-hour standby for local customers on a weekly rotational basis.

Requirements:

1. Degree or Diploma in Biomedical/Mechatronics/Electronics Engineering or equivalent.
2. Willing and able to perform 24/7 standby duties.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. **

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

Brief description of the Restaurant

Music is life. And we're in it for the song, art, tastes and the authentically Hard Rock touch. Live inside the moment at a Hard Rock Hotel, Resort or All-Inclusive experience, where classic memorabilia sets the stage for a one-of-a-kind experience. Feel your heart pound to the beat of our live music at Hard Rock Live entertainment venues. Catch your breath as you bet it all on one more toss of the dice at Hard Rock Casino. And don't forget to “mmmmm”, “ooooh” and “aahhh” to the flavors of Hard Rock Cafe.

Job Descriptions

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout theirexperience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Staff Meal / Uniform

Working hours

• 5 days / 44hours per week

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Hi, We are OPPA SHA SHABU & KOREAN BBQ Restaurant at 1 Selegie road GR.iD Mall S188306

We are looking for Part timers who willing to work as hall service staff.

1) short term working available

2) meal provide

3) uniform provide

4) training will be provide

5) no order taking (we are buffet restaurant)

6) 3~4 day working availble

7) can choose your working hours 10am ~ 10pm

8) Min $10/hour ~

Please contact whatsapp 97558546 OPPA Shashabu

** open to Singaporean,PR only

Key Qualifications:
Certification: Possession of a "Certificado de Profesor de Español como Lengua Extranjera" (ELE) or an equivalent certification for teaching Spanish as a foreign language.

• Language Proficiency: Native or near-native fluency in Spanish and a strong command of English for effective communication with learners.
• Experience: Preferably at least 2 years of experience in teaching Spanish, with a focus on teaching Spanish as a second language. Prior experience in one-on-one online tutoring is an advantage.
• Technical Skills: Proficiency in using online teaching platforms (like Zoom, Skype, Google Meet) and digital tools for language instruction.
• Customized Teaching Approach: Ability to develop personalized lesson plans that cater to the individual student's learning goals and proficiency level.

Responsibilities:

Lesson Planning: Design and implement individualized lesson plans focusing on the student's specific needs and learning objectives.

• Interactive Teaching: Conduct engaging online Spanish lessons using various teaching methodologies and digital resources.
• Progress Monitoring: Regularly assess the student's progress, provide feedback, and adjust teaching methods to enhance learning.
• Flexible Scheduling: Work with students to schedule lessons at convenient times.
• Resource Utilization: Employ a variety of teaching materials and resources appropriate for online tutoring.
• Communication: Keep in regular touch with students (or their parents, if applicable) to discuss progress, challenges, and additional learning opportunities.

Additional Skills:

• Excellent interpersonal and communication skills.
• Patience and adaptability to different learning styles and paces.
• Passion for teaching and language education.
• Cultural awareness and sensitivity.

Contract Details:

• Freelance, contract-based role.
• Pay will be on an hourly basis, negotiable based on experience and qualifications.
• Flexible working hours based on tutor availability and student demand.

Application Process:

• Submission of a resume/CV and a cover letter.
• Proof of ELE certification or equivalent.
• References or testimonials from prior teaching experiences.
• A demo lesson may be part of the selection process.

*We regret that only shortlisted candidates will be contacted.

• Correspond with customers and third parties/contractors on project / customer requirement.
• Provide an acceptable standard of customer satisfaction during contacts with clients via email, telephone, etc.
• Work effectively with sales team and operations personnel to minimize delays and meet datelines.
• Liaise with vendors / contractors on cargo arrangement.
• Co-ordinate with in-house operations on cargo requirement / details.
• Monitor of shipment schedule.
• Generation of job sheets / checklists for invoicing.
• Verification of suppliers’ invoices.
• Filing of shipment / project completed.
• Ad-hoc duties assigned by management if any.

Responsibilities:

• Efficiently manage end-to-end customer complaint processes, including acknowledgment, SAP system updates, continuous tracking, closure, and monthly summarization for reporting purposes.
• Conduct in-depth tracking of supplier quality through incoming inspections triggered by customer complaints or as required.
• Demonstrate familiarity with and adherence to international cable testing standards and procedures.
• Update SAP system with inspection results, ensuring the release of lots aligns with defined usage decisions.
• Assist customers with technical inquiries, including Product Test Reports, RoHS, REACH, and CE compliance.

Requirements:

• Minimum Diploma or Degree in Engineering (Electronics / Electrical) or an equivalent field.
• minimum of 1 year of hands-on experience in electrical/electronic product testing and qualification.
• Proficient in Microsoft Word and Excel.
• Demonstrated ability to operate a range of laboratory equipment, including calipers, visual scopes, resistance checkers, and high voltage testers.
• Proven ability to address immediate issues independently.
• Proficient in Microsoft Word and Excel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

WHAT’S THE JOB?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Service Attendant, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes

YOUR DAY-TO-DAY

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Attends and participates in training sessions as schedule
• Grooming is impeccable and in accordance with Hotel’s grooming standards
• Outlet equipment is clean, polished, sorted and stored
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Food orders are taken and processed accurately
• Coffee and tea is served hot and in accordance with standard
• Working areas are cleaned and re-set quickly

Responsibilities:

• Install and configure software and hardware
• Troubleshoot and monitor system operation
• Ensure the security and efficiency of IT infrastructure
• Maintain and support IT assets such as desktops, servers, storage, network and applications platform.
• Provide support for system and applications

Requirements:

• ITE/Diploma holder or equivalent
• 1 year of relevant working experience in system/application support and administration
• Fresh graduates are welcome to apply as training will be provided
• Knowledge in Windows/Linux environment an advantage
• Comfortable working in Data Center
• Experienced in IT monitoring, Log review, Software Troubleshoot, Hardware Troubleshoot and MS Office

You will be part of the Commercial Operations and reporting to the Vice President, Commercial Operations.

People Management

• Lead and supervise a team of Executives, Administrative Assistant and Technicians for the overall operation of the buildings as assigned
• Motivate staff to ensure productivity at work and advocate for improvement on works processes and areas to achieve excellent customer services

Financial Management/Reporting

• Responsible for planning, monitoring and maintaining the operational and capital expenditures of the buildings as assigned
• Maintain and/or increase the profitability of the portfolio through prudent measures
• Compile monthly reports for prompt submission
• Approve monthly overtime and time-off claims

Building Operations

• Carry out routine inspection of building such as cleaning, security, refuse disposal, washroom services, building maintenance, sanitary and plumbing, mechanical and electrical, landscaping and pest control services
• Ensure that preventive maintenance works are carried out by service providers in accordance with the Contract requirements
• Responsible for overall smooth operation of the buildings as assigned and ensures that all emergencies are attended to promptly and rectified with minimal inconvenience and disruption to tenants and owners. Incident reports are to be submitted promptly per SOPs
• Monitor and ensure smooth operations of the car park per SOPs
• Ensure the implementation and compliance to ISO 9001, ISO 14001 and ISO 45001
• Part of Company Emergency Response Team (i.e. SMC, SIC, FSM)

Leasing/ Tenancy Matters

• Work with Leasing Team to manage tenancies such that targets relating to occupancy and rental, tenant mix and marketing positioning are achieved
• Administer tenancy matters including administering addition and alteration works, processing of tenancy termination and the enforcement of tenancy terms and conditions according to Lease Agreement
• Promote good landlord and tenant relationships to the point of delighting the tenants

Marketing & Promotions

• Plan and implement Marcom programmes for the building through working closely with the Community Experience team.

Job Requirements:

• Degree in Electrical/ Mechanical/ Building Services Engineering/Estate Management/ Project & Facilities Management or equivalent
• Senior/Fire Safety Manager Certificate
• Strong building and M&E knowledge and hands-on experience
• Experience in management of commercial buildings
• Good command of spoken and written English
• Good interpersonal and presentation skills
• Strong leadership
• Able to work independently and to interact with people of all levels

Description:

Art:

Main duty:

1. To assist the art dept with acquisition of materials and resources/Maintenance and Upkeep of the Art Block (Art rooms)

2. Maintenance and upkeep of art materials and assets. E.g, Drill press, Bend Saw, 3D printers

3. Supervision of students at work when no teaching staff is around.

4. Photo documentation of students at work for purposes of T&L review

Music:

Main duty:

1. To assist the music dept with acquisition of materials and resources as well as all related admin related to procurement

2. To help in the maintenance and upkeep of the music rooms, including management of the library, cataloguing, and regularly stock taking

3. Supervision of students at work on occasions when teaching staff is not around.

4. Helping with the locking up of rooms at the end of the day on certain days of the week

5. Helping with lesson preparation materials when necessary

6. Helping to set up for lessons in terms of instruments / computer / electronic set up

7. Setting up of video cameras for practical examinations and extraction of videos + sending of relevant comment

Requirement:

a. Good communication and interpersonal skills

b. Good team player with a high level of initiative and independence.

c. Proficient in MS Office

d. Candidates with prior working experience in schools will be preferred.

e. Qualification: Full GCE O Level certificate or its equivalent

f. Able to work in a fast paced environment

g. Preferably with some prior experience in a makerspace or art studio environment.

We are looking for people, who are passionate about education and nurturing young children, to join us!

Positions available: Student Care Teacher

Job Description

• Manage students and proactively respond to their developmental needs
• Ensure classroom discipline and safety of children at all times
• Provide guidance and supervision for Primary School children on the completion of daily homework and spelling
• Plan and prepare enrichment programmes/ activities with other teachers
• update parents regarding children's progress and behaviour

We have centres located islandwide including

• jurong east/west
• woodlands
• yishun
• pasir ris
• tampines
• marine parade
• bedok
• ang mo kio
• toa payoh
• potong pasir
• bukit timah
• upper bukit timah

A level holders waiting for results are welcome!

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

• Providing engineering and technical assistance to Sales team.
• Collaborate with the Factory on technical issues.
• Prepare quotations and manage sales orders.
• Undertake additional tasks as directed by superiors.

• Diploma in Mechanical/Electrical Engineering
• Experience in HVAC will be preferred
• Proficient in MS Excel and PowerPoint
• Able to perform technical calculation (heat load, cold load), onsite visitation.
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $3,800
• Experience in HVAC will be preferred
• Able to perform technical calculation (heat load, cold load), onsite visitation.

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of superior support model for our clients.  This includes day-to-day operations and product support, back-office support, Visa Rules management, cardholder disputes, compliance, client configuration, and customer performance reporting. 

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Client Resolution Consultant does at Visa:

As a consultant, you are responsible for providing operational assistance to Clients and their line(s) of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving issues as well as opportunities through to completion. This role requires you to provide consultation level expertise to internal and external clients on Digital Products such as Visa Token Services, Visa APIs, Visa Secure or 3DS and Visa Developer Platform.

In this role, you are expected to:

• Identify, troubleshoot, and resolve queries relating to the Application Programming interface (API), XML files, SOAP REST and JSON messages to support System Interface

• Identify, troubleshoot, manage, and resolve moderately complex technical, processing, application usage, or business issues to exceed customer expectations, interfacing with Product Development, Product Management, and Operations teams.

• Act as the voice of the client to other internal groups, including the Product and Technical teams.

• Proactively resolve, own, and manage stakeholder communication on all business and technical problems on digital products.

• Understand customer needs, business requirements as well as priorities to develop solutions and recommendations based on business needs.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• Support biannual business enhancements and all Visa mandates.

• Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion.

• Work closely with internal stakeholders to understand Client objectives and to seek out solutions. 

Why this is important to Visa

Client Resolution is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective.  This role will also provide the opportunity for you to be Visa’s advocate as well as the voice of the clients.

This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.