Total 1,449 Customer Service job vacancies in Tanjong Pagar, Central Singapore

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Minimum Qualifications

• At least 4 years of technical support experience in the network security industry
• Experience with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Knowledge of Security services (IDS/IPS, Firewalls etc.)
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to communicate fluently, both written and verbal, in Mandarin and English
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

Preferred Qualifications

• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
• Willing to work in flexible and varying shift times including weekends and evenings
• Ability to travel to customer sites in the event of a critical situation to expedite resolution as required (if needed)
  

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Reference #: 3126747

• To ensure optimum advise and customer care quality for Service customers.
• To contribute sales growth of the Auto Service Section
• To ensure the highest level of customer satisfaction.
• To carry out service advise at the car together with the customer at the appointed location; fault diagnosis
• To organize test drivers to ensure validity of as and when available but not limiting him/herself.
• To ensure that all daily collection and delivery are scheduled accordingly.
• Responsible and approve the complete and correct invoicing for services.
• To arrange final approval with test drive and check of invoice.
• To hand over the car to the customer with proper explanation of the work done and invoice.
• To ensure that date captured/ recorded of customers are accurate
• To make cost estimates taking all-in-prices and maintenance (in accordance with the current value) into account.

Job Requirements:

• Diploma in Business administration or equivalent.
• With 3 years of working experience in automobile workshop is advantage.
• Must be comfortable to commence 5.5 days per week.
• Excellent communication skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

The Senior Social Worker works in the field of social work. He/She is qualified and trained to assist in managing interventions and programmes, performing community development work and uplifting the professional practice in social work. He/She guides multi-disciplinary teams to implement and evaluate casework and group work and also organises strategic community development initiatives, programmes and research. He/She serves as a mentor to social workers and supports their professional development. He/She collaborates with other agencies and ministries in the course of his work.

Conduct group work

• Formulate group work intervention plans
• Evaluate progress and effectiveness of group work interventions across the organisation
• Supervise facilitation of group work interventions

Conduct casework

• Review case notes and documents
• Implement case and care plans and interventions
• Formulate casework intervention plans
• Conduct needs and intake assessments for complex cases by taking into account the integration of a range of information
• Review social reports
• Evaluate progress and effectiveness of casework interventions
• Conduct closure of cases upon achieving sustainable service outcomes for clients, families and communities

Perform community development work

• Implement new community development initiatives
• Evaluate progress and effectiveness of community development initiatives across the organisation
• Develop community development initiatives
• Mobilise community resources
• Lead environmental scans and community need assessments

Perform stakeholder engagement and partnerships

• Build professional relationships with clients, significant others and other professionals
• Participate in social work practice across disciplines

Uplift professional practice in social work

• Assist staff in implementing and improving their self-care plan
• Organise crisis management team with partner organisations and agencies
• Support professional development of staff within the organisation
• Design research on practice and specified issues under guidance
• Review models of care and service delivery aligned to evidence-based practice
• Supervise staff in their work
• Implement standards of care, organisational health policies, procedures and programmes
• Perform audits with adherence to organisation's audit framework

Deliver programmes

• Conduct evaluation of programmes
• Manage implementation of programmes
• Lead development of specific programmes targeted at service gaps and service delivery issues

• Possess Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution

Relevant Experience

• At least 5 years of relevant experience
• Accredited as Registered Social Worker with Singapore Association of Social Workers would be an advantage

Competencies

• The holder of this position to possess an intermediate-advanced level of knowledge and abilities for the following areas:
  • Advocacy and Representation
  • Case and Care Planning
  • Casework Evaluation
  • Casework Intervention
  • Collaborative Practices Across Disciplines and Sectors
  • Diversity Awareness and Management
  • Emergency Response and Crisis Management
  • Ethics, Values and Legislation
  • Group Work Assessment and Planning
  • Group Work Evaluation
  • Group Work Intervention
  • Practice Supervision
  • Professional Consultation
  • Reflexive Practice
  • Research Data Collection and Management
  • Resilience and Self-care
  • Social Sector Policy Influence
  • Social Service Programme Development
  • Social Service Programme Evaluation
  • Social Service Programme Implementation
  • Stakeholder Management
  • Trends Evaluation and Application

• People-Oriented and have good interpersonal skills
• Excellent oral and written communications skills
• Analytical ability & problem-solving skills to analyse information quickly and accurately, and formulate decisions and make recommendations
• Ability to be flexible/ creative in devising alternative solutions to issues
• Committed and can-do attitude
• Effective report writing skills
• Team Player

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.

• Location: Geylang Bahru
• Schedule: Follow a 5-6-5-6 pattern for working weeks (as per roster).
• Time: 8AM - 5PM
• Yearly renewable Contract

"Discover a meaningful career path in the compassionate and vital Funeral Industry, where every day brings an opportunity to make a profound difference in people's lives."

Responsibilities:

• Skilled in managing call center hotlines and initiating timely follow-up actions
• Efficient in coordinating funeral arrangements effectively
• Adaptable to conducting client meetings in-office, on-site, and virtually
• Facilitate the transfer of deceased individuals to funeral homes
• Collaborate closely with operations personnel and the Finance Team
• Perform any other ad-hoc tasks as required

Requirements:

• A minimum of 2 years of experience is required.
• Having a Class 3 driver's license would be beneficial.
• Experience in the relevant industry is advantageous.
• Candidates should be able to work shifts, including Public Holidays and overtime.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities:

• Teaching English, Maths or Sciences subjects (preferably someone who can teach 2 or more subjects) at the Primary or Secondary school level
• Lesson planning, delivery and marking of assignments
• Student care duties
• General administrative work

Requirements:

• A-level students waiting for University admission or Undergraduates are welcome to apply
• Excellent academic grade for Science, English or Maths
• Passionate about teaching and able to engage and motivate students
• Strong communication and interpersonal skills

Candidates must be able to work on weekends.

Location: We are located at United House (4 mins walk from Dhoby Ghaut MRT)

Our client, a European Market leader in the luxury Industry seeking for CUSTOMER EXPERIENCE MANAGER ( 5 positions)

Requirements:

• Minimum Diploma Holder
• At least 3 years of working experience preferably in the Automotive/ HighLuxury Retail / Hospitality and Airline industries.
• The ability to demonstrate exceptional enthusiasm being a brand advocate that createa positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners.
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales.
• The ability to achieve set KPIs and a proven achiever in the current workplace.
• Goals oriented and flexible to change
• Class 3 license is a MUST
• Proficient in MS office and ability to learn other systems for daily operations

Others:

• Located in Town /Raffles Place.
• Salary upto $12,000per month ($4,000 - Basic salary + Attractive incentive) + excellent employee benefits.

Should you be interested, kindly email me your updated resume with a recent photography attached to jobs@aapconsulting.com.sg and should you meet the above criteria, our consultant will contact you to share more details.

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

• Monday - Friday: 8.30AM - 6PM
• Working Location: Pioneer

Our client is a well-established Manufacturer of Hardware.

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicate relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to customer complaints and provide after-sales support
• Store and sort financial and non-financial data in electronic form and present reports
• Process orders accurately and on time
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress
• Identify shortcomings and propose improvements

Requirements:

• Experience as a sales coordinator or in administrative positions is a plus.
• Knowledge of general hardware products such as bolts, nuts, washers, etc. is an added advantage.
• Good computer skills (MS Office).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities:

• Teaching English or Maths or Sciences subjects at the Secondary school level
• Lesson planning, delivery and marking of assignments

Requirements:

• Fresh Graduates are welcome to apply
• Passionate about teaching and able to engage and motivate students
• Familiar with MOE Syllabus
• Strong communication and interpersonal skills

Candidates must be able to work on weekends.

Location: We are located at United House (4 mins walk from Dhoby Ghaut MRT)

Royal Ocean Marine, a reputable company in the maritime industry, is seeking a dedicated and experienced individual to join our client's team as a Vessel Catering Support Officer. In this role, you will be responsible for managing catering operations on board vessels to ensure the highest standards of quality, hygiene, and customer satisfaction. This is an exciting opportunity to join a dynamic and fast-paced team.

Responsibilities:

• Oversee and coordinate all aspects of vessel catering operations
• Plan and execute menu planning, food procurement, and inventory management
• Ensure compliance with food safety and hygiene standards
• Manage catering staff, including training and monitoring performance
• Collaborate with vendors and suppliers to ensure timely and cost-effective delivery of catering provisions
• Handle customer feedback and complaints promptly and effectively

• Pleasant Personality , Flexible, Committed, Helpful, Team Player & Fast Learner
• Professional Level / some work experience (prefer) , Training is provided
• Able to work during weekends (Once every few weeks / rotate)
• Ability to work fast paced environment , Self-Motivated, Independent

Chan Chee Meng

EA 07C3069

R1110620

Job Description

Provide training, installation, troubleshooting, repairs, testing and maintenance of field devices professionally, delivering service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:

• Build / Assemble mechanical / electronic components according to requirements.
• Inspect machines and run diagnostic tests to uncover potential technical or functionality issues, and determine appropriate solutions.
• Perform repairs and/or maintenance on machinery, equipment and systems for maximum reliability.
• Provide consultation on correct maintenance and preventive measures to clients.
• Manage on site deployment / installation, testing, troubleshooting, maintenance and repairs.
• Provide service and customer support during site visits.
• Preparation of service reports and records.
• Work closely with team members in customer supp ort, field test, deployment and arrange the service/deployment schedule.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

(CENTRAL REGION)

Academic Head (Math and/or Science)

Reporting to: Business Owners

Position Summary

• To plan, lead, organise and oversee the teaching and classroom delivery to achieve desired learning outcomes, and organise corporate activities that contribute to the success of the organization and increase customer engagement.

• To set the framework for the centre’s curriculum and pedagogy, ensuring that it is in alignment with MOE guidelines, the centre’s values to create an enriching and effective learning experience for Learning Point students.

Roles and Responsibility

1. To monitor and ensure lessons are delivered according to expected standards and desired outcomes through

• regular class observations

• regular trainings or workshops conducted for teachers and associate teachers (Eg. Value-added marking workshops, classroom management, parents management etc)

2. To maintain close communications with parents through

• meet parents meetings

• workshops for parents

• other written correspondence, eg. newsletters

3. To conduct regular review sessions with staff team to appraise and feedback on work performance and approval of leave teachers

4. To provide leadership to lead curriculum innovation, curriculum planning, curriculum design and research

5. To stay current with curricular trends and changes in Singapore and to ensure changes in MOE guidelines are integrated promptly into the centre’s curriculum

6. To plan, research and create innovative programme/materials that are in alignment with MOE guidelines and create an enriching experience for the centre’s students

7. Collaborate with the marketing manager to provide contents to develop marketing materials to promote a strong and unique branding of the centre’s programme

8. To actively scan the internal and external environments to identify potential problems and opportunities which can be addressed or capitalised to maximise the students’ learning experiences

9. To shape a culture of high competence, commitment and connectivity

10. Any other duties may be assigned from time to time

Job Requirements

- Minimum 3 years managing a team of teachers

- Minimum 5 years teaching

- Able to work 4 weekdays and 1 weekend (Tuesday – Saturday)

- Able to work on selected weekday nights (2 weekdays 10am – 7pm, 2 weeknights 12.30pm – 9.30pm)

- Able to travel

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• Min 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Our client a leading Automotive company seeking for Customer Service Officer / Front Office Assistant.

Requirements:

• Min GCE O levels / ITE
• At least 2 years of customer service, front office or receptionist experience.
• Pleasant disposition, customer oriented with good communication skill.
• Well organized, independent and approachable.
• Responsible, proactive and patience.

Others:

• Office hours ( 5 day work week including weekend on a rotation schedule)
• Working hours 10am to 7pm
• Located Central-West
• Salary up to $3,200 (Depending on experience.

Interested applicants to email updated resume to [email protected]

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for a highly motivated individual for the Technical Support role.

Responsibilities:

• Monitoring of alert for website downtime/defacement, doing incident management and reporting
• Coordinate with internal teams to effectively address customer’s feedback/concerns
• Respond to customer queries and issues of our customers over telephone or email.
• Conduct first level investigation and information gathering before reaching out to internal team
• Working closely with the internal team to maintain and operate our platform, including, the infra engineers, platform developers and operations manager

• Able to communicate effectively in English (spoken and written)
• Understand basics of IT and interest in technology
• Training will be provided.
• Passionate in Customer Service
• Must be able to work on shift rotation, including night shift and weekends.
• Preferably majoring in IT or English Literature
• Entry Level candidates are welcome to apply
• Only Singaporean / Singapore Permanent Resident May apply

The Team:

The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.

The Role:

As Vice President of Customer Success Delivery – Asia Pacific, you will define and execute the full Customer Success strategic vision across all Asia Pacific and be responsible for leading an organization of Customer Success Managers, Success Architects, Platform Architects, and partnership with Support Account Management.  You play a pivotal role in ensuring our customers' success by ensuring that ServiceNow delivers exceptional customer experiences, fosters long-term relationships, and accelerates value realization across our customer base. You will collaborate closely with cross-functional teams, including sales, product management, customer support, value management, strategic customer programs, and engineering, to ensure the seamless adoption and ongoing satisfaction of our customers.

This is a strategic leadership position that requires a strong understanding of—and experience in—Customer Success in the software industry and demonstrated ability as a leader who can be a trusted advisor to key internal Executive stakeholders as well as with C-level client executives, including the world’s largest enterprises. The ability to build and manage high-performing teams in a fast-paced environment is also critical.

Responsibilities:

Strategy and Leadership:

• Develop and execute a comprehensive regional strategy for customer success and value acceleration, aligned with the organization’s vision and objectives.
• Responsible for the talent acquisition of Customer Success resources regionally, aligning to organizational shape goals as well as the creation, planning, and support of talent management.
• Build a high performance, diverse team including all aspects of employee performance management, such as hiring, career development, performance reviews, individual development plans, guidance, and mentoring.
• Foster a customer-centric culture within the organization, emphasizing the importance of customer satisfaction, retention, and advocacy.

Customer Success and Engagement:

• Define and implement best practices for customer success, including onboarding, adoption, training, and ongoing support to ensure customers derive maximum value from our solutions.
• Accountable for defining and delivering operational excellence and delivering results against KPIs (e.g., technical health, product adoption, NPS, Impact ACV targets, Customer Success/Impact renewal) for success resources regionally. These KPIs have a material impact to overall company ACV growth.
• Drive proactive customer engagement initiatives, such as business reviews, executive sponsorships, and customer advisory boards, to strengthen relationships and identify opportunities for growth.

Value Acceleration and Solution Delivery:

• Collaborate closely with sales and product management teams to ensure seamless solution delivery, including scoping, implementation, customization, and integration of our solutions.
• Ensure execution of the Customer Success Strategy, optimizing the delivery of Customer Success KPIs, Quality Assurance, and the profitable delivery of customer engagements
• Drive value realization initiatives, working closely with customers to understand their business objectives and align our solutions to deliver tangible outcomes.
• Own the post sales executive customer relationships for Customer Success, including resolution of escalations.

Cross-functional Collaboration: 

• Collaborate with sales teams to drive revenue growth by identifying expansion opportunities within the existing customer base and ensuring high renewal rates.
• Collaborate with Services Sellers to convert legacy customer success packages to new Customer Success offerings.
• Develop relationships with internal cross-functional leaders, including the Customer Outcomes (consulting services or partner) GEO leaders, ServiceNow Impact business unit and ServiceNow product and support organizations, where alignment on strategy and delivery is a must.
• Work closely with marketing teams to develop customer advocacy programs, case studies, and success stories to showcase the value we deliver.

Job responsibilities

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs
• Generate regular CSAT reports and perform detailed analysis to identify trends, patterns, and areas for improvement.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments as per the framework across set product attributes on Advertisement products
• Conduct thorough analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards and ensure measurable and trackable coaching mechanisms
• Gather insights from internal and external teams, and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications

• Bachelor’s Degree with a minimum of 4 years' of relevant experience, preferably from a tech customer support vendor program.
• Analytical experience solving problems using data and providing actionable business insights
• Proficient in data analytics tool such as MS Excel
• Knowledge in visualization tools (e.g. Tableau/Power BI)
• Experience in resolving and communicating issues with both technical and non-technical audiences
• Excellent oral and written communication skills
• Domain knowledge in Advertisement tech/digital technology is a plus

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• Min 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151